SiteMinder

FEBRUARY 14, 2024

It enables: Market positioning and brand differentiation Adapting to trends allows hotels to position themselves strategically in a crowded market, highlighting unique selling points that resonate with current consumer interests. Otherwise they are combating inflation by choosing cheaper rooms or purchasing packages.

Travel and Tourism 59

Travel and Tourism Marketing Catering Book 59

Social Hospitality

JULY 5, 2022

Marketing nowadays takes many forms and happens on various platforms. Let’s look at both types of marketing and examine their strong and weak points. Let’s look at both types of marketing and examine their strong and weak points. Traditional Marketing Explained. Which is best for your business?

Marketing 75

Marketing Events Blog Budgeting 75

Les Roches

OCTOBER 23, 2023

Sales and marketing are exciting and rewarding fields in travel, tourism and hospitality. There are many roles in hospitality management that allow you to work as part of the fast-paced world of sales operations and marketing campaigns, such as sales manager, event management or marketing manager.

Marketing 52

Marketing Strategic Planning Travel and Tourism Guest Satisfaction 52

SiteMinder

OCTOBER 11, 2022

Regardless of seniority, these are all customer facing positions and require excellent people skills. The purpose of the role is to ensure that all guests receive high quality customer service. Key attributes include strong people skills, attention to detail, good leadership skills and customer service experience.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

The Restaurant Times

AUGUST 29, 2020

One of the biggest challenges restaurateurs are facing today is marketing during the reopening. The new reality for restaurateurs is going digital and leveraging online mediums to gain customers’ trust. In this article, we will uncover some effective restaurant marketing tactics to market your restaurant during the reopening phase. .

Marketing 105

Marketing Communication Information Budgeting 105

Les Roches

MARCH 16, 2023

It relates to anything involving providing food and drink, including menu planning, kitchen operations, customer service, inventory control, financial management, and compliance with food safety regulations. Networking opportunities : You’ll meet industry professionals and establish valuable connections.

Menu Planning 98

Menu Planning Beverage Operations Customer Service Hospitality Management 98

Revenue Hub

MAY 22, 2023

Complex Calculation : CAC is not just about direct marketing or advertising costs. It also includes indirect costs like the salaries of the marketing and sales teams, the cost of promotions, the cost of running events or campaigns, and the commission paid to travel agents or online booking platforms.

Guest Retention 81

Guest Retention Budgeting Article Marketing 81

Les Roches

FEBRUARY 13, 2024

Like a talented event planner, they seamle­ssly manage the behind-the­-scenes logistics and how the cruise is presented. Their responsibilities include organizing activities, social events, and announce­ments while coordinating with various departme­nt heads to ensure smooth ope­rations on the cruise ship. Be proactive and persistent.

Travel and Tourism 52

Travel and Tourism Communication Customer Service Events 52

7 Shifts

OCTOBER 9, 2019

That’s why digital marketing is so important. Read on to learn more about creative digital marketing ideas you can get started on today. Engage your Customers with Loyalty Programs Restaurant loyalty programs have come a long way from the days of the “10 stamps on a business card = 1 free beverage” system.

Marketing 113

Marketing Reservations Accounting Information 113

Les Roches

JUNE 5, 2023

You’ll need a clear plan, a great location, and a top team who can deliver excellent customer service. You’ll also need to expertly manage finances, understand your target market and innovate to stay on top of trends. Market research What is market research in the restaurant industry?

Budgeting 52

Budgeting Customer Service Training Communication 52

Blue Magnet Interactive

JANUARY 14, 2020

Influencer Marketing. Not only can you partner with influencers to promote your hotel and help it shine, you can work with as many or as few as you like depending on budget to better suit your needs. For example: there is a big marathon coming up, and you would like to attract more stays at your hotel for this event.

Marketing 52

Marketing Customer Service Budgeting Accounting 52

Revenue Hub

JANUARY 9, 2023

Forecasting in the hotel industry involves predicting future demand for rooms and other hotel services. This can help hotel managers make informed decisions about pricing, staffing, and marketing strategies. Total revenue forecasting is essential to financial planning and budgeting for hotels.

Pricing 80

Pricing Information Article Blog 80

Hotel Owner

DECEMBER 22, 2022

Yet, they are more budget conscious than before, with 62% of vacationers seeking more bang for their buck. By tapping into these market trends, incorporating small service differentiators and key messages across marketing efforts, hotels can maximise their potential to increase staycation bookings as flight costs continue to remain high.

Back of House 111

Back of House Book Blog Budgeting 111

Les Roches

MARCH 11, 2024

Below are the key skills and attributes needed to excel in the role of a travel consultant: Destination knowledge: travel consultants must have in-depth knowledge of various destinations, including popular tourist attractions, local customs, culture, cuisine, transportation options and travel regulations.

Travel and Tourism 52

Travel and Tourism Customer Service Training Reservations 52

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Scheduling 158

Scheduling Front of House Training Customer Service 158

Les Roches

DECEMBER 27, 2023

Hospitality manageme­nt encompasses the­ organization of lodging, food service­s and events, with the primary focus on e­nsuring guest comfort and satisfaction. It involves various responsibilitie­s such as customer service, house­keeping and overseeing staff. Hotel administration certifications can also boost your credibility.

Travel and Tourism 52

Travel and Tourism Hospitality Management Communication Customer Service 52

Modern Restaurant Management

DECEMBER 28, 2020

Two, there will continue to be pushback on high commission fees from third-party delivery services, and more and more restaurants will find that, given the commission-free alternatives, they simply don’t need them. And three, above all, we see the need for digital marketing automation continuing and growing into 2021 and beyond.

Events 230

Events Sanitation Marketing Communication 230

Les Roches

AUGUST 10, 2023

Understanding the hospitality and tourism industry The hospitality and tourism industry comprises a diverse range of services to deliver attentive fulfillment of customer needs, promote and plan travel and create great customer experiences. What is the hospitality industry?

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

SiteMinder

OCTOBER 11, 2022

Customer service is the main purpose of these roles, so the department must be designed in a way that allows for easy and comfortable customer interaction. As the main guest service department in a hotel, front office functions include: Answering phones. Director of marketing. Night duty manager (or night auditor).

Front of House 59

Front of House Housekeeping Maintenance Back of House 59

InnQuest

AUGUST 15, 2023

As per reports , the hotel channel management market size is expected to be US $1483 million by 2032. Rate Management: Thereafter, channel management systems help hotels set different room rates for each channel based on demand, seasonality, events and other criteria. Choose one that fits your budget and business requirements.

Reservations 130

Reservations Book Property Management Pricing 130

Les Roches

JUNE 7, 2023

Responsibilities of a food and beverage management consultant include providing companies with the latest information and advice on industry trends, regulatory compliance, customer experience and business model development, marketing strategies, menu design concepts, point-of-sale systems, and more.

Regulatory Compliance 52

Regulatory Compliance Events Customer Service Marketing 52

Revenue Hub

APRIL 11, 2023

The optimal distribution mix for a hotel depends on the hotel’s target market, location, size, and unique selling points. Marketing systems collect information about guests, and the hotel PMS has all the information about the reservations, which reflects guest behavior.

Book 78

Book Information Reservations Catering 78

Lithos POS

DECEMBER 19, 2023

His duties include executing marketing strategies, recruitment, and hiring, ensuring food quality, staff training, and maintaining effective communication between the administrative team, kitchen staff, and front-of-house employees. Their coordination matters in customer service. Everything you can is related to the customer.

Front of House 52

Front of House Scheduling Communication Bookkeeping 52

Les Roches

FEBRUARY 12, 2024

Masters in marketing Developing your restaurant brand Whether you’re looking at opening a restaurant as part of an entrepreneurial business plan or want to work in marketing for existing restaurants, you need to know how to develop a striking brand. What age, occupation, budget, and interests do they have? Unique flavors?

Training 52

Training Marketing Communication Presentation 52

SiteMinder

JANUARY 8, 2024

This can involve the management of anything related to the hotel industry and requires knowledge of distribution strategy, finance and accounts, customer service, staff management, marketing, catering management, hotel administration and more. Operations management in the hospitality industry is a broad term.

Travel and Tourism 59

Travel and Tourism Book Housekeeping Customer Service 59

OpenTable

OCTOBER 20, 2023

From budgeting and licensing to crafting the perfect menu, here’s everything you need to know about how to open a restaurant. Market research Before you even think about the menu or location, you need to understand the guests who will walk through your doors. Doing so will give you a sense of the market gap that needs filling.

POS Systems 52

POS Systems Budgeting Reservations Front of House 52

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Scheduling 78

Scheduling Front of House Training Customer Service 78

SiteMinder

JANUARY 8, 2024

This can involve the management of anything related to the hotel industry and requires knowledge of distribution strategy, finance and accounts, customer service, staff management, marketing, catering management, hotel administration and more. Operations management in the hospitality industry is a broad term.

Travel and Tourism 52

Travel and Tourism Book Housekeeping Customer Service 52

SiteMinder

NOVEMBER 22, 2023

Common issues include inconsistent customer service, challenges in managing online reputation, and fluctuating occupancy rates. Operational hurdles such as staff turnover, outdated technology, and inefficient resource management can also impact service quality.

Book 52

Book Budgeting Marketing Customer Service 52

SiteMinder

FEBRUARY 25, 2024

Hotel brands are unique identities created by hotel chains or individual hotels to stand out in the market. They represent a mix of services, designs, and experiences tailored to different types of guests, such as luxury seekers or budget travellers. What are hotel brands? Marriott International, Inc. When was Marriott founded?

Catering 52

Catering Budgeting Guest Satisfaction Marketing 52

The Restaurant Times

JUNE 2, 2020

However, with a focussed strategy, cloud kitchen owners can enhance their customer engagement and retention to make a mark in the industry. This blog post majorly covers different marketing channels, the planning process as well as tips to increase customer retention for dark kitchens. . Incentivize Your Customers .

Budgeting 81

Budgeting Blog Customer Service Presentation 81

7 Shifts

JANUARY 20, 2023

And this huge event draws in a lot of people who are looking for a quick and easy meal. So make sure you have enough staff on hand to handle the increase in orders and customer service. With so much competition around, this is a great way to entice customers to choose your restaurant over others. The solution?

Scheduling 78

Scheduling Communication Events Training 78

Les Roches

JULY 11, 2023

General manager hotel : liaising with other staff members and overseeing a hotel’s general day-to-day activities are just some of the tasks you’ll complete as a general hotel manager Boutique hotel manager: like a general hotel manager, boutique hotel managers oversee the day-to-day operations of smaller-scale hotels Director of business operations: (..)

Maintenance 40

Maintenance Concierge Communication Housekeeping 40

Les Roches

JUNE 5, 2023

The focus is on delivering exceptional customer service and maximizing profits. This includes meeting all guest expectations, handling behind-the-scenes suppliers and staffing, as well as planning marketing and business growth tactics. The staff here are responsible for much of the customer-facing parts of the business.

Menu Planning 52

Menu Planning Housekeeping Front of House Training 52

SiteMinder

OCTOBER 10, 2022

The price of rooms in these types of accommodations reflect the quality and the types of services available in the hotel. As a low budget option, there are usually no additional facilities in the hotel and no type of room service. They are normally small to medium sized hotels and offer some food and beverage services.

Travel and Tourism 72

Travel and Tourism Budgeting Catering Concierge 72

The Restaurant Times

JUNE 30, 2021

A detailed budget must be maintained to keep track of the expenses incurred on buying inventory, staff salaries, as well as improvements to the infrastructure. Inventory budgeting must focus on finding an optimal balance between sourcing and consumption to avoid wastage, thereby increasing profits. . Source: MBB Management.

Budgeting 52

Budgeting Training Procurement Customer Service 52

Lithos POS

SEPTEMBER 27, 2023

Streamlining Customer Management Managing customers is a crucial element in a restaurant business. To increase your sales and boost customer retention you need to provide exceptional customer service. POS helps you to provide a seamless customer experience. You can attract your existing customers.

POS Systems 69

POS Systems Accounting Front of House Server 69