Revenue Hub

JANUARY 27, 2023

Enhancing the hotel guest experience through different means is crucial in order to enforce your hotel’s brand identity, position your hotel among the competition, potentiate guest retention, increase sales and revenue, and continue to grow. It’s a win-win.

Guest Retention 78

Guest Retention Scheduling Article Book 78

Hotel Owner

JANUARY 18, 2024

For those that did rebook at the same hotel this past year, the reasons they cited were similar, with 48% saying the hotel or resort delivered an “exceptional” experience end-to-end, from booking to check-in to services to dining and activities to check-out.

Guest Retention 52

Guest Retention Book 52

Revenue Hub

JANUARY 11, 2024

By tracking and analysing customer journeys through cookies, hotels gain insights into guest behaviour, engagement, and other valuable metrics. This data-rich approach enables hotels to measure guest retention, acquisition rates, and consumer engagement scores, providing a solid foundation for strategic decision-making.

Guest Satisfaction 93

Guest Satisfaction Pricing Guest Retention Catering 93

SiteMinder

FEBRUARY 29, 2024

I have seen an increase in direct bookings, the revenue has increased, and it has reduced human error. Reservation and booking systems : Proficiency in using the hotel’s reservation software, such as SiteMinder, for efficient booking management. Doing my job is now more enjoyable and easier.”

Training 52

Training Customer Service Communication Guest Satisfaction 52

eZee Absolute

AUGUST 10, 2023

The majority of family bookings typically include at least one child, and this often gives rise to distinct requirements throughout their stay. Loyalty Programs Loyalty programs play a crucial role in guest retention. It means you give some of your guests special access to certain offers and discounts that others don’t get.

Marketing 52

Marketing Book Budgeting Information 52

eZee Absolute

AUGUST 29, 2023

Streamlined hotel operations can significantly impact a hotel’s bottom line by enhancing guest retention , attracting positive reviews, and optimizing resource utilization. When guests feel that their unique needs and preferences are acknowledged, they’re more likely to return and recommend the hotel to others.

Housekeeping 91

Housekeeping Training Guest Services Communication 91

Blue Magnet Interactive

MARCH 17, 2020

Your hotel guests change constantly and so do their wants and needs. Ensuring that your hotel evolves along with your guests and paying attention to detail can pay huge dividends in the hospitality industry. The experience begins long before your guests actually arrive in person. Then watch the results fly in.

Presentation 52

Presentation Information Guest Retention Catering 52

Xotels

SEPTEMBER 22, 2022

Increase bookings? If it’s true that social media rarely play any role during the final step of guests’ reservations, they do in the first micro-moments of the booking journey. Make sure to engage your guests with enticing content and encourage them to share their positive experiences. Get more MICE requests?

Marketing 40

Marketing Blog Book Communication 40

Hotelogix

OCTOBER 18, 2023

So, how much does it cost to acquire a booking at your hotel? However, it's much more complicated than that, so understanding what GAC is and how to calculate Guest Acquisition Cost (GAC) correctly is crucial. Promotions, discounts, and special offers are practical tools to attract new guests, especially during off-peak seasons.

Guest Retention 100

Guest Retention Marketing Pricing Training 100

STAAH

FEBRUARY 13, 2023

AI provides hoteliers with the opportunity to enhance the customer experience and increase guest retention. Bookings optimisation by leveraging AI learning across owned platforms such as your website to understand customer journeys and behaviour better, and provide a more personalised and optimised booking experience.

Guest Retention 80

Guest Retention Housekeeping Book Information 80

Revenue Hub

MAY 18, 2023

Marketing By choosing the right marketing tools, such as a robust CRM system, hotels can capture and store guest data from all distribution channels. This in turn can be used to create targeted marketing campaigns that resonate with their audience and drive high-value bookings.

Front Desk Operations 90

Front Desk Operations Cost Reduction Book Training 90

eZee Absolute

SEPTEMBER 20, 2022

Understanding the Different Stages of Hotel Guest Journey. Understanding guests is vital for your hotel. It will help you provide them with a great experience at your property, and in turn maintain or even increase guest retention , thereby boosting your bottom line revenue. Seems Emily has booked your hotel for the stay.

Budgeting 96

Budgeting Reservations Book Article 96