eZee Absolute

AUGUST 29, 2023

But the one thing that is always constant is the day-to-day operations that define your guest experience. With countless operations starting from housekeeping to revenue management, hoteliering is a hectic task and the essence of perfection is often lost. This is where hotel improvement ideas come in.

Housekeeping 91

Housekeeping Training Guest Services Communication 91

SiteMinder

FEBRUARY 29, 2024

To enhance cross-departmental communication, ensuring a seamless guest experience. To familiarise staff with the operational aspects of the hospitality industry, including front desk operations, housekeeping standards, and food and beverage management. To encourage collaboration and teamwork among staff for a cohesive work environment.

Training 52

Training Customer Service Guest Satisfaction Communication 52

STAAH

FEBRUARY 13, 2023

AI provides hoteliers with the opportunity to enhance the customer experience and increase guest retention. Bookings optimisation by leveraging AI learning across owned platforms such as your website to understand customer journeys and behaviour better, and provide a more personalised and optimised booking experience.

Guest Retention 80

Guest Retention Housekeeping Book Information 80

Revenue Hub

MAY 18, 2023

Marketing By choosing the right marketing tools, such as a robust CRM system, hotels can capture and store guest data from all distribution channels. Housekeeping Hotels that invest in tech to streamline housekeeping operations will benefit from automated tasks such as room assignments, cleaning schedules, and inventory management.

Front Desk Operations 79

Front Desk Operations Cost Reduction Book Training 79