eZee Absolute

AUGUST 29, 2023

Streamlined hotel operations can significantly impact a hotel’s bottom line by enhancing guest retention , attracting positive reviews, and optimizing resource utilization. By optimizing these key touchpoints, you can showcase your commitment to guest-centric operations and create a lasting impression of professionalism and care.

Housekeeping 91

Housekeeping Training Guest Services Communication 91

SiteMinder

FEBRUARY 29, 2024

The program should address the latest trends in guest service, technology, sustainability, and more. I have seen an increase in direct bookings, the revenue has increased, and it has reduced human error. Communication and diplomacy : Navigating sensitive guest issues with tact, empathy, and effective problem-solving.

Training 52

Training Customer Service Guest Satisfaction Communication 52

Hotelogix

OCTOBER 18, 2023

So, how much does it cost to acquire a booking at your hotel? However, it's much more complicated than that, so understanding what GAC is and how to calculate Guest Acquisition Cost (GAC) correctly is crucial. Promotions, discounts, and special offers are practical tools to attract new guests, especially during off-peak seasons.

Guest Retention 100

Guest Retention Marketing Pricing Training 100

Revenue Hub

MAY 18, 2023

The right PMS can also automate processes such as room assignments and inventory management to help reduce the workload for front desk staff, giving them more time to focus on delivering exceptional guest service. By offering personalized promotions and incentives, hotels can entice past guests to return and book again.

Front Desk Operations 80

Front Desk Operations Cost Reduction Book Training 80