Revenue Hub

JANUARY 26, 2024

However, the true marker of success and sustainability lies in a hotel’s ability to retain guests. Retention not only signifies guest satisfaction but also leads to more stable revenue streams and enhanced brand reputation. In this article, we explore effective strategies for guest retention.

Guest Retention 87

Guest Retention Communication Guest Satisfaction Article 87

Revenue Hub

JANUARY 11, 2024

By tracking and analysing customer journeys through cookies, hotels gain insights into guest behaviour, engagement, and other valuable metrics. This data-rich approach enables hotels to measure guest retention, acquisition rates, and consumer engagement scores, providing a solid foundation for strategic decision-making.

Guest Satisfaction 81

Guest Satisfaction Pricing Guest Retention Catering 81

SiteMinder

FEBRUARY 29, 2024

These courses cover a broad spectrum of topics, from operational efficiency and financial management to guest relations and sustainability practices. Participants learn how to improve hotel performance, enhance guest satisfaction, and increase profitability through effective management strategies.

Training 52

Training Customer Service Guest Satisfaction Communication 52

eZee Absolute

AUGUST 29, 2023

Streamlined hotel operations can significantly impact a hotel’s bottom line by enhancing guest retention , attracting positive reviews, and optimizing resource utilization. Hotel operations play a crucial role in defining the guest experience. This is where hotel improvement ideas come in.

Housekeeping 91

Housekeeping Training Guest Services Communication 91

Hotelogix

OCTOBER 18, 2023

So, how much does it cost to acquire a booking at your hotel? However, it's much more complicated than that, so understanding what GAC is and how to calculate Guest Acquisition Cost (GAC) correctly is crucial. This personalized approach enhances the overall guest experience, increasing guest satisfaction and loyalty.

Guest Retention 100

Guest Retention Marketing Pricing Training 100

Revenue Hub

MAY 18, 2023

Marketing By choosing the right marketing tools, such as a robust CRM system, hotels can capture and store guest data from all distribution channels. This in turn can be used to create targeted marketing campaigns that resonate with their audience and drive high-value bookings.

Front Desk Operations 80

Front Desk Operations Cost Reduction Book Training 80