Revenue Hub

JULY 20, 2023

This allows you to maintain full control over the booking process and also saves costs on commissions to third-party booking platforms. Below are the steps and aspects to consider for a successful direct booking strategy: 1. Below are the steps and aspects to consider for a successful direct booking strategy: 1.

Guest Retention 58

Guest Retention Book Customer Service Article 58

Revenue Hub

MAY 22, 2023

It also includes indirect costs like the salaries of the marketing and sales teams, the cost of promotions, the cost of running events or campaigns, and the commission paid to travel agents or online booking platforms. Variable Costs : The cost of acquiring a customer can vary significantly depending on the methods and target audience.

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Guest Retention Budgeting Article Marketing 78

SiteMinder

FEBRUARY 29, 2024

This training covers a wide range of areas including customer service, communication, problem-solving, and operational management. These courses teach staff how to effectively communicate with guests, manage complaints, and exceed guest expectations. Doing my job is now more enjoyable and easier.”

Training 52

Training Customer Service Guest Satisfaction Communication 52

Revenue Hub

FEBRUARY 21, 2023

The answer is simple – positive reviews lead to more bookings, and more bookings lead to higher revenue. Additionally, hotels with higher review scores are more likely to be ranked higher in search results, making them more visible to potential guests. Reputation management also plays a role in guest retention and loyalty.

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Guest Retention Book Article Pricing 82

Revenue Hub

JANUARY 11, 2024

By tracking and analysing customer journeys through cookies, hotels gain insights into guest behaviour, engagement, and other valuable metrics. This data-rich approach enables hotels to measure guest retention, acquisition rates, and consumer engagement scores, providing a solid foundation for strategic decision-making.

Guest Satisfaction 81

Guest Satisfaction Pricing Guest Retention Catering 81

STAAH

FEBRUARY 13, 2023

Today, the collection of customer data, combined with the improvements to computer technology, means that AI can be utilised for a huge range of functions, from basic customer service to personalisation tasks, and more advanced problem-solving. What does AI mean for hoteliers?

Guest Retention 80

Guest Retention Housekeeping Book Information 80