InnQuest

OCTOBER 25, 2023

They not only enhance guest experiences and drive bookings but also streamline processes, offering a valuable solution to the perpetual staffing challenges in the hospitality industry. Streamlined Reservation and Booking Processes: Chatbots are excellent at simplifying the booking process.

Guest Satisfaction 130

Guest Satisfaction Reservations Book Information 130

InnQuest

SEPTEMBER 21, 2022

To get the best reviews and returning customers, go above and beyond to provide them with a welcoming atmosphere, comfort, and convenience. Customer service is an important factor that distinguishes firms in the current highly competitive marketplace. This form of free advertising is a sure way to drive up bookings.

Communication 130

Communication Customer Service Guest Satisfaction Book 130

InnQuest

FEBRUARY 3, 2023

Upselling is most effective if you know about the customer’s interests and what they might value. Upselling in hotels could be beneficial since it enables hotels to generate additional revenue from every booking they receive. Prioritize the guest experience and genuinely provide exceptional customer service.

Book 220

Book Reservations Communication Pricing 220

InnQuest

SEPTEMBER 13, 2022

The public has grown to expect contactless services due to the pandemic and guests’ expectations have changed forever after experiencing the convenience and consistent service that automation brings. Apps can also be used to promote the hotel, including offering discounts and other incentives and ultimately, improve customer retention.

Housekeeping 130

Housekeeping Book Guest Satisfaction Information 130

InnQuest

MARCH 1, 2023

This is where robust strategies to enhance guest communication come in handy. Guest communications have seen a significant transformation recently. Due to the pandemic, businesses increased the number of communication channels/platforms, adding an average of 3.5 What is guest communication in the hotel industry?

Communication 219

Communication Reservations Book Information 219

Hotelogix

NOVEMBER 3, 2023

And, the most important factor for the success of this industry is effective communication – both internally and externally. Listen to your customer Listening to your customer is not just about acknowledging their complaints, picking up the phone or catering to their demands at your front desk.

Communication 233

Communication Travel and Tourism Property Management Customer Service 233

SiteMinder

JANUARY 8, 2024

Hotel management is the practice of overseeing every operation of the business to ensure consistent growth and development. From food and beverage to travel and tourism, any role within the hospitality sector requires providing a service to customers. Operations management in the hospitality industry is a broad term.

Travel and Tourism 59

Travel and Tourism Book Housekeeping Customer Service 59

Les Roches

AUGUST 12, 2022

Whether you’ve already got a great hospitality degree like a Bachelor’s in Hospitality Management , or a non-hospitality qualification but want to move into hotel management, an MBA in Global Hospitality Management is the perfect choice to take your hotel management career to the next level. Property management.

Communication 52

Communication Housekeeping Customer Service Training 52

SiteMinder

JANUARY 8, 2024

Hotel management is the practice of overseeing every operation of the business to ensure consistent growth and development. From food and beverage to travel and tourism, any role within the hospitality sector requires providing a service to customers. Operations management in the hospitality industry is a broad term.

Travel and Tourism 52

Travel and Tourism Book Housekeeping Customer Service 52

InnQuest

JULY 11, 2022

The digitalization of modern life has led to an enormous rise in the number of online bookings due to several factors, the primary ones being its convenience and cost-effectiveness. Employed intelligently, online advertising campaigns can boost direct bookings for your hotel considerably and fetch you a great return on investment.

Marketing 130

Marketing Travel and Tourism Definition Book 130

SiteMinder

OCTOBER 11, 2022

Technology in the hotel industry continues to advance at a rapid pace and hotel property management software (PMS) remains essential for hoteliers looking to improve how they run their business. The key to reaping the benefits of an effective hotel management software system is to select the right one for your property.

Housekeeping 52

Housekeeping Property Management Book Reservations 52

SiteMinder

OCTOBER 11, 2022

Customer service is the main purpose of these roles, so the department must be designed in a way that allows for easy and comfortable customer interaction. As the main guest service department in a hotel, front office functions include: Answering phones. Taking reservations or bookings over the phone.

Front of House 59

Front of House Housekeeping Maintenance Back of House 59

Les Roches

JULY 11, 2023

One day you could be responsible for guest services, while on another, you could be overseeing staff training and managing bookings. You’ll also need to demonstrate a range of skills that can be learned through practical experience, such as effective communication and leadership.

Maintenance 40

Maintenance Concierge Communication Housekeeping 40

SiteMinder

NOVEMBER 22, 2023

Apps have already been appropriated by many companies to provide intelligent real-time customer service without the need to place a human in position. Facebook has ‘M’, Amazon has ‘Alexa’, Apple has created ‘Viv’ in addition to Siri, and Google has announced its ‘Assistant’ service. He’s designed to respond within a few seconds.

Travel and Tourism 52

Travel and Tourism Concierge Book Valet Services 52

SiteMinder

JULY 23, 2023

Availability: The dates when the property is open for bookings, indicating its current and future availability. Reviews: Feedback and ratings from previous guests, giving insights into the property’s quality and the host’s hospitality. Table of contents Why should hotels create a listing on Airbnb?

Book 52

Book Information Accounting Pricing 52

Les Roches

AUGUST 10, 2023

Tourism offers many job roles with the chance to travel, meet new people and create excellent customer experiences. Depending on the type of hospitality and tourism business, front-of-house roles typically require a combination of customer service and technical skills.

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

SiteMinder

FEBRUARY 25, 2024

What is a hotel booking plugin? Direct booking plugins are apps that will further reduce your reliance on OTAs by bringing more features and greater functionality to your existing booking engine. Table of contents Why are booking plugins so powerful? This means they can serve many different purposes.

Book 52

Book Reservations Pricing Communication 52

Xotels

NOVEMBER 2, 2021

Communicate & Cross-communicate. Impact of COVID-19 on Operations The key to providing exceptional customer service, and thereby, creating a successful hotel business, starts with hotel operations at the foundation. Cross-communication is the only way to overcome persisting operational bottlenecks. .

Communication 52

Communication Housekeeping Information Article 52

InnQuest

AUGUST 15, 2023

Look no further; here’s everything you should know about the world of hotel channel management and more. The hospitality industry is experiencing a constant surge in online hotel bookings in today’s fast-paced and interconnected world. This is why hotel channel manager software is in demand nowadays.

Reservations 130

Reservations Book Property Management Pricing 130

STAAH

JULY 11, 2023

The “HospiTech” space is awash with solutions that promise they are the new panacea or can provide silver bullets to unwary hoteliers; non more so than “All-in-One Property Management System (PMS)” providing channel management and booking engine capabilities (as well as of course managing reservations).

Property Management 83

Property Management Front Desk Operations Pricing Reservations 83

Modern Restaurant Management

DECEMBER 17, 2020

22 percent of customers are looking to buy restaurant merchandise. 22 percent of those polled are interested gifting recipe books. “The genesis of this study was the ‘Fight for $15’ movement, which focused heavily on hourly service jobs, such as those in franchised quick service restaurants,” she said.

Travel and Tourism 167

Travel and Tourism Sanitation Marketing Training 167

Modern Restaurant Management

OCTOBER 8, 2020

Staff are able to shift to front of the house roles where needs have increased for customer service-oriented activities like heavier and regular cleaning regimes, delivery and takeout order fulfillment, and outdoor ordering and hosting. Link technology enabling the iPad to communicate wirelessly to the BOHA! Olo Releases Serve.

Marketing 154

Marketing Information Scheduling Download 154