Synergy Suite

MARCH 14, 2023

And that’s not even mentioning the benefits a quality restaurant reservation system provides to your front-of-house staff, allowing them to communicate and collaborate, find solutions in real-time, and generally have an ease and organization to their work. So, how do you choose the right restaurant reservation software for you?

Reservations 52

Reservations POS Systems Front of House Communication 52

Les Roches

MAY 22, 2023

Effective customer communication management plays a vital part in a business’s success, from attracting prospective customers, moving them along the customer journey, and retaining them as loyal advocates. What is customer communication management (CCM)? What does a customer communication manager do?

Communication 52

Communication Training Information Customer Service 52

InnQuest

MARCH 2, 2023

Hotel management is a complex and challenging task requiring business acumen and customer service skills. This includes everything from online booking systems and inventory management to customer relationship management tools. Book a demonstration of our award-winning hotel management software here.

Customer Service 224

Customer Service Training Guest Satisfaction Property Management 224

STAAH

OCTOBER 10, 2023

In the age of digital word-of-mouth, the impact of online guest reviews on your bookings cannot be overstated. According to TripAdvisor, a staggering 83% of travelers consult online reviews before making hotel reservations, with 80% of them reading between 6 to 12 reviews before making their final decision.

Book 92

Book Customer Service Reservations Communication 92

InnQuest

OCTOBER 25, 2023

They not only enhance guest experiences and drive bookings but also streamline processes, offering a valuable solution to the perpetual staffing challenges in the hospitality industry. Initially, basic chatbots were utilized for answering common inquiries, supplying fundamental hotel details, and facilitating room reservations.

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Guest Satisfaction Reservations Book Information 130

Revenue Hub

JULY 3, 2023

Some common causes of hotel cancellations include travel uncertainties, changes in personal plans, dissatisfaction with booking details, or unforeseen emergencies. Flexible policies not only enhance guest satisfaction but also incentivize them to retain their bookings rather than canceling.

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Guest Satisfaction Communication Book Customer Service 94

Hotelogix

JANUARY 31, 2024

It's not just about the amenities or the quality of the room; it's about the entire journey of your guests, from the moment they consider booking to the moment they leave your property and even beyond. It includes browsing for options, reading reviews, and making reservations. Arrival: The first impressions are made here.

Guest Services 130

Guest Services Customer Service Demo Book 130

Modern Restaurant Management

JANUARY 13, 2022

Provide Customer Service Training. There is a direct correlation between customer service level and staff training. You will then have a capable team that consistently delivers unbeatable levels of customer service. Encourage Staff Members to Communicate Effectively. This rarely happens on its own.

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Front of House Training Customer Service Communication 218

Hotelogix

NOVEMBER 13, 2023

Overbooking in hotels or double booking occurs when a hotel allows booking for more rooms than what is available on any given night. In this scenario, the bookings continue despite no availability of rooms. This is possible because all available rooms are booked to ensure full occupancy at all times.

Book 148

Book Reservations Training Customer Service 148

Les Roches

MARCH 11, 2024

A travel consultant, also known as a travel agent or travel advisor, plays a multifaceted role in the travel industry, assisting clients with planning and booking various travel arrangements. What does a travel consultant do?

Travel and Tourism 52

Travel and Tourism Customer Service Training Reservations 52

InnQuest

JANUARY 26, 2023

Applications of such solutions involve booking engine s, hotel CRM , channel managers, revenue management systems (RMS), etc. A well-integrated solution can also improve daily operations such as front desk services, room reservations, housekeeping, channel management , etc.

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Reservations Housekeeping Property Management Book 136

Modern Restaurant Management

OCTOBER 7, 2021

Reservation processing. Technology also helps bridge communication between restaurant management and staff. Having a retail management tool with a mobile application, for instance, reduces the need for wait staff to move around when communicating with each other. Reservation Processing. Kitchen operations.

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Reservations Kitchen Operations Front of House Back of House 196

InnQuest

FEBRUARY 3, 2023

Upselling is most effective if you know about the customer’s interests and what they might value. Upselling in hotels could be beneficial since it enables hotels to generate additional revenue from every booking they receive. Prioritize the guest experience and genuinely provide exceptional customer service.

Book 220

Book Reservations Communication Pricing 220

SiteMinder

MAY 2, 2024

“We get a lot of regulars staying with us because they appreciate our friendly, welcoming staff and our customer service,” said Katie Cheetham , Reservations Manager. “ We are a small business with community values, and have been a mainstay in Townsville accommodation options for many years.”

Information 52

Information Communication Definition Customer Service 52

SiteMinder

DECEMBER 13, 2023

Welcome Pickups is one such app, providing personalised guest transportation services to help hotels offer a premium guest experience. In their quest for efficient guest transportation and concierge services, Axel Hotels was introduced to Welcome Pickups via SiteMinder’s Hotel App Store.

Guest Services 98

Guest Services Communication Concierge Guest Satisfaction 98

SiteMinder

FEBRUARY 29, 2024

This training covers a wide range of areas including customer service, communication, problem-solving, and operational management. To develop effective interpersonal communication skills for better interaction with guests and team members. To enhance cross-departmental communication, ensuring a seamless guest experience.

Training 52

Training Customer Service Communication Guest Satisfaction 52

Revenue Hub

NOVEMBER 23, 2022

Between online chatbots that can answer basic hotel questions to AI that can take over reservations at your call center, integrating Artificial Intelligence (AI) into your hotel or casino operations can streamline operational efficiencies and cut down on costs, which comes at a crucial time for hospitality.

Reservations 94

Reservations Book Training Housekeeping 94

InnQuest

SEPTEMBER 21, 2022

To get the best reviews and returning customers, go above and beyond to provide them with a welcoming atmosphere, comfort, and convenience. Customer service is an important factor that distinguishes firms in the current highly competitive marketplace. This form of free advertising is a sure way to drive up bookings.

Communication 130

Communication Customer Service Guest Satisfaction Book 130

Revenue Hub

AUGUST 29, 2023

In today’s competitive hospitality landscape, generating revenue goes beyond just room bookings. The significance of direct bookings cannot be understated in the realm of upselling, cross-selling, and loyalty programs. An example could be suggesting spa treatments or restaurant reservations during the booking process.

Communication 69

Communication Book Article Guest Satisfaction 69

Les Roches

DECEMBER 27, 2023

Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. In this article, we delve into the world of guest services, exploring what they are, their significance and how they differ from customer service in the hospitality industry.

Guest Services 52

Guest Services Definition Customer Service Concierge 52

InnQuest

MARCH 1, 2023

Customer interaction is critical in deciding the guest experience in the hotel industry. It affects guest reservation choices, establishes expectations before arrival, and ensures that guests feel welcomed and well-cared for while they are there. This is where robust strategies to enhance guest communication come in handy.

Communication 219

Communication Reservations Book Information 219

InnQuest

SEPTEMBER 13, 2022

The public has grown to expect contactless services due to the pandemic and guests’ expectations have changed forever after experiencing the convenience and consistent service that automation brings. Apps can also be used to promote the hotel, including offering discounts and other incentives and ultimately, improve customer retention.

Housekeeping 130

Housekeeping Book Guest Satisfaction Information 130

SiteMinder

OCTOBER 11, 2022

Regardless of seniority, these are all customer facing positions and require excellent people skills. The purpose of the role is to ensure that all guests receive high quality customer service. Key attributes include strong people skills, attention to detail, good leadership skills and customer service experience.

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Maintenance Concierge Front of House Budgeting 72

Revenue Hub

MAY 23, 2023

Plagued by poor performance, to this day most voice assistants are barely capable of performing simple tasks — not to mention booking a trip. For guests, this means more efficient travel planning (with some tradeoffs) and instant communication with the hotel. Yet, the voice tsunami never landed on shore.

Communication 70

Communication Customer Service Blog Book 70

Les Roches

JANUARY 15, 2024

It often involves negotiations with corporations aiming to house employees during conferences, providing enticing package deals for families planning vacations and encouraging direct bookings from hotel guests. These bookings are considered a winner due to the high revenue associated with the meals and amenities they use.

Communication 52

Communication Book Reservations Marketing 52

Revenue Hub

APRIL 11, 2023

Still, it is one of the most critical decisions hoteliers can make to improve profitability and boost reservations. For example, revenue management systems are about transactions, while a sales CRM is about communication and building relationships. The potential guest had to call the hotel call center to make a reservation.

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Book Information Reservations Catering 79

Revenue Hub

FEBRUARY 7, 2023

Upselling in hotels could be beneficial since it enables hotels to generate additional revenue from every booking they receive. Most of the profits from upselling in hotels come from upgrading rooms or offering add-ons or packages to existing accommodation reservations. Why is Upselling Important in the Hotel Industry?

Article 80

Article Book Customer Service Reservations 80

SiteMinder

OCTOBER 11, 2022

Reservations agent. Customer service is the main purpose of these roles, so the department must be designed in a way that allows for easy and comfortable customer interaction. As the main guest service department in a hotel, front office functions include: Answering phones. Night duty manager (or night auditor).

Front of House 59

Front of House Housekeeping Maintenance Back of House 59

SiteMinder

JANUARY 8, 2024

This can involve the management of anything related to the hotel industry and requires knowledge of distribution strategy, finance and accounts, customer service, staff management, marketing, catering management, hotel administration and more. The most important skill in hotel management is communication.

Travel and Tourism 59

Travel and Tourism Book Housekeeping Customer Service 59

SiteMinder

JANUARY 8, 2024

This can involve the management of anything related to the hotel industry and requires knowledge of distribution strategy, finance and accounts, customer service, staff management, marketing, catering management, hotel administration and more. The most important skill in hotel management is communication.

Travel and Tourism 52

Travel and Tourism Book Housekeeping Customer Service 52

SiteMinder

OCTOBER 10, 2022

While we’d generally recommend asking open questions, this is a very subtle opportunity to test the candidate’s communication skills. If they reply with just ‘yes’ or ‘no’ and don’t elaborate, it’s probably a sign that they lack interpersonal skills or the EQ for customer-facing roles. Hotel waiter interview questions and answers.

Housekeeping 52

Housekeeping Customer Service Communication Concierge 52

eZee Absolute

MAY 15, 2023

With increasing dependence on technology, ChatGPT is an innovative tool that hoteliers can use to improve their customer service and save costs. ChatGPT can engage in real-time conversations with your guests, give a personalized experience, improve efficiency, provide recommendations, book reservations, and even process payments.

Customer Service 52

Customer Service Blog Training Reservations 52

7 Shifts

OCTOBER 9, 2019

A mobile app in particular allows customers to create a profile, track their rewards, get exposed to the brand more frequently, and, most importantly, receive new offers. Integrating your mobile app with your POS takes things a step further by helping you gather more meaningful data and provide exceptional customer service.

Marketing 113

Marketing Reservations Accounting Information 113

Les Roches

DECEMBER 7, 2022

Hospitality, however, shouldn’t be confused with customer service. Hospitality focuses on making customers feel welcome, comfortable and happy, while customer service is about meeting customers’ needs and helping them solve problems. Examples of hospitality experiences.

Travel and Tourism 52

Travel and Tourism Hospitality Management Customer Service Book 52

Modern Restaurant Management

SEPTEMBER 14, 2022

For now, restaurants are using AI (Artificial Intelligence) and ML (Machine Learning) to streamline operations and improve customer service in a much less tech-savvy environment. Control Costs : With automated table reservations to take orders on mobile devices, AI in restaurants can help the owners save money on hiring more staff.

Back of House 211

Back of House POS Systems Training Front of House 211

SiteMinder

OCTOBER 11, 2022

As an example this could include complimentary breakfast or a discounted rate on dinner if you book two nights or more. This is part of strategy planning and marketing, and needs to be considered to help boost bookings and encourage guests to dine at your establishment. Who are your hotel restaurant guests?

Customer Service 52

Customer Service Reservations Book Marketing 52

SiteMinder

FEBRUARY 25, 2024

What is a hotel booking plugin? Direct booking plugins are apps that will further reduce your reliance on OTAs by bringing more features and greater functionality to your existing booking engine. Table of contents Why are booking plugins so powerful? This means they can serve many different purposes.

Book 52

Book Reservations Pricing Communication 52