Les Roches

DECEMBER 27, 2023

Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. We also look at guest experience and the skills required to excel in guest services jobs. What are guest services?

Guest Services 52

Guest Services Definition Customer Service Concierge 52

InnQuest

MARCH 1, 2023

This is where robust strategies to enhance guest communication come in handy. Guest communications have seen a significant transformation recently. Due to the pandemic, businesses increased the number of communication channels/platforms, adding an average of 3.5 What is guest communication in the hotel industry?

Communication 219

Communication Reservations Book Information 219

Les Roches

AUGUST 10, 2023

Tourism offers many job roles with the chance to travel, meet new people and create excellent customer experiences. Depending on the type of hospitality and tourism business, front-of-house roles typically require a combination of customer service and technical skills.

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

Les Roches

DECEMBER 7, 2022

Whether you’re looking to kick-start your future or considering making a career switch, hospitality is a vibrant and interesting industry that contributes $3.41 Today, hospitality is a global industry and one of the world’s largest employers. Hospitality, however, shouldn’t be confused with customer service.

Travel and Tourism 52

Travel and Tourism Hospitality Management Customer Service Book 52

SiteMinder

JANUARY 8, 2024

Hotel management is the practice of overseeing every operation of the business to ensure consistent growth and development. The difference between hotel management vs hospitality management Hotel management and hospitality management can be different terms for the same thing: managing a hotel.

Travel and Tourism 59

Travel and Tourism Book Housekeeping Customer Service 59

Les Roches

MARCH 6, 2024

It is a comprehensive framework that guides how a brand is positioned, perceived and communicated to its target audience. Conversely, marketing strategy is the implementation arm of branding, translating target positioning and messaging into actionable campaigns, initiatives and communications across various channels.

Marketing 52

Marketing Communication Brand Management Information 52

Les Roches

AUGUST 12, 2022

The possibilities for exciting travel, professional growth and varied management opportunities make working in hotel management a flexible and enticing option. How to manage hotels effectively. How to manage hotels effectively. To be an effective hotel manager, you’ll need to keep everything running smoothly.

Communication 52

Communication Housekeeping Customer Service Training 52

SiteMinder

JANUARY 8, 2024

Hotel management is the practice of overseeing every operation of the business to ensure consistent growth and development. The difference between hotel management vs hospitality management Hotel management and hospitality management can be different terms for the same thing: managing a hotel.

Travel and Tourism 52

Travel and Tourism Book Housekeeping Customer Service 52

Les Roches

DECEMBER 30, 2023

Service is an art Ready to pursue excellence in hospitality management? The main distinguishing features are: Guest services primarily focuses on welcoming guests and ensuring their comfort. The tools to build success.

Guest Services 95

Guest Services Concierge Definition Customer Service 95

Les Roches

JULY 11, 2023

One day you could be responsible for guest services, while on another, you could be overseeing staff training and managing bookings. You’ll also need to demonstrate a range of skills that can be learned through practical experience, such as effective communication and leadership.

Maintenance 40

Maintenance Concierge Communication Housekeeping 40

Les Roches

APRIL 26, 2023

While client and customer are often used interchangeably to describe people and organizations that purchase goods or services, there are some distinct differences between client and customer that everyone in business should know, especially those interested in pursuing hospitality careers.

Customer Service 52

Customer Service Definition Communication Events 52

Les Roches

DECEMBER 21, 2022

Whether you are a school leaver or looking to change your career, studying a hospitality degree could lead to plenty of options for careers in hospitality management. Guest relations management can be a varied role that suits a lot of different people. How to become a guest relations manager.

Hospitality Management 52

Hospitality Management Guest Services Communication Concierge 52

Les Roches

JULY 21, 2023

Known as hotel property management systems or hotel PMS , this software enables hotel management to use digital platforms to streamline operations such as bookings, guest check-ins and housekeeping coordination, while enhancing guest experiences. What is a hotel property management system (PMS)?

Property Management 52

Property Management Housekeeping Reservations Training 52

Les Roches

MARCH 16, 2023

They may be looking to book a trip for a honeymoon, wedding, or special event. In contrast, a regular travel agent may work with clients looking to book a more affordable trip, such as a city break. Specializations Your chosen career path may see you specialize in a particular role, such as hospitality management.

Travel and Tourism 52

Travel and Tourism Training Hospitality Management Catering 52

Les Roches

MARCH 23, 2023

Effective marketing helps to bring in new customers, build brand loyalty, and increase hotel revenue. As such, it is a vital element of hospitality management. In this article, we’ll discuss why hotel marketing is an important part of hospitality management , the different hotel marketing strategies available.

Marketing 98

Marketing Events Hospitality Management Information 98

Les Roches

DECEMBER 21, 2022

Either way, it can be hard to know how best to use customer engagement as a tool for success in the hospitality industry. Customer engagement is one of the many key components explained in our Bachelor’s in Hospitality Management , giving you a great foundation for your career. Learn how to engage with customers.

Hospitality Management 52

Hospitality Management Communication Customer Service Presentation 52

Les Roches

DECEMBER 28, 2022

Examples of digitalization include creating an online hotel check-in process or integrating diary management and allowing direct booking via a website. It’s a more strategic, cross-cutting, customer-driven approach to business change that is enabled by digital technologies. Improving the customer experience. Automation.

Book 52

Book Customer Service Information Concierge 52

Xotels

MAY 27, 2022

According to the Simplicity Index , “64% of consumers are more likely to recommend a brand because of a simple experience” , demonstrating the benefits of marketing a distilled customer service offering. . Offering package deals for a fixed fee enables to target market where customers desire more specialized stays.

Travel and Tourism 52

Travel and Tourism Marketing Book Customer Service 52

Les Roches

APRIL 13, 2023

This could include personalized services, to rewards program offerings, and discounts for returning customers. Are you excited to learn more about hospitality management? With our comprehensive bachelor’s degree, you’ll delve deep into customer loyalty, hospitality operations, and related business topics.

Customer Service 52

Customer Service Definition Hospitality Management Blog 52

Les Roches

DECEMBER 28, 2023

Server Servers have direct communication with customers. Tactful, attentive service can transform ordinary meals into exceptional experiences. Where do restaurant managers work? Host: typically an entry-level role where personable traits and communication skills matter most.

Front of House 52

Front of House Server Back of House Training 52

InnQuest

JULY 11, 2022

The digitalization of modern life has led to an enormous rise in the number of online bookings due to several factors, the primary ones being its convenience and cost-effectiveness. Employed intelligently, online advertising campaigns can boost direct bookings for your hotel considerably and fetch you a great return on investment.

Marketing 130

Marketing Travel and Tourism Definition Book 130

Xotels

NOVEMBER 23, 2023

Hotels become more than stays; they’re immersive stories, blending comfort, tech, and warm hospitality. Trends in our Industry We see 3 most important trends in the coming years to stay on top of: Need for Higher Level Customer Service Consumer Trends New Concept Trends Curious to hear our in-depth thoughts about these trends?

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Xotels

NOVEMBER 23, 2023

Hotels become more than stays; they’re immersive stories, blending comfort, tech, and warm hospitality. Trends in our Industry We see 3 most important trends in the coming years to stay on top of: Need for Higher Level Customer Service Consumer Trends New Concept Trends Curious to hear our in-depth thoughts about these trends?

Housekeeping 40

Housekeeping Maintenance Article Concierge 40