InnQuest

MARCH 1, 2023

This is where robust strategies to enhance guest communication come in handy. Guest communications have seen a significant transformation recently. Due to the pandemic, businesses increased the number of communication channels/platforms, adding an average of 3.5 What is guest communication in the hotel industry?

Communication 219

Communication Reservations Book Information 219

InnQuest

SEPTEMBER 13, 2022

The public has grown to expect contactless services due to the pandemic and guests’ expectations have changed forever after experiencing the convenience and consistent service that automation brings. The booking engine is what allows customers to book rooms and other facilities in a hotel online.

Housekeeping 130

Housekeeping Book Guest Satisfaction Information 130

Les Roches

DECEMBER 30, 2023

Our programs combine teaching and mentorship from industry leaders with exclusive access to prestigious internships Bachelor of hospitality management Difference between guest services and customer service While guest services and customer service are often used interchangeably, there are subtle differences that separate them.

Guest Services 95

Guest Services Concierge Definition Customer Service 95

SiteMinder

OCTOBER 11, 2022

Regardless of seniority, these are all customer facing positions and require excellent people skills. The purpose of the role is to ensure that all guests receive high quality customer service. Key attributes include strong people skills, attention to detail, good leadership skills and customer service experience.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

SiteMinder

OCTOBER 11, 2022

Customer service is the main purpose of these roles, so the department must be designed in a way that allows for easy and comfortable customer interaction. As the main guest service department in a hotel, front office functions include: Answering phones. Taking reservations or bookings over the phone.

Front of House 59

Front of House Housekeeping Maintenance Back of House 59

Les Roches

JULY 11, 2023

One day you could be responsible for guest services, while on another, you could be overseeing staff training and managing bookings. You’ll also need to demonstrate a range of skills that can be learned through practical experience, such as effective communication and leadership.

Maintenance 40

Maintenance Concierge Communication Housekeeping 40

SiteMinder

NOVEMBER 22, 2023

Apps have already been appropriated by many companies to provide intelligent real-time customer service without the need to place a human in position. Facebook has ‘M’, Amazon has ‘Alexa’, Apple has created ‘Viv’ in addition to Siri, and Google has announced its ‘Assistant’ service. He’s designed to respond within a few seconds.

Travel and Tourism 52

Travel and Tourism Concierge Book Valet Services 52

Les Roches

DECEMBER 21, 2022

If you are looking at a career in guest relations, there are several important skills to learn, such as: Communication : Guest relations managers need to communicate well in written and spoken methods, with clients, co-workers, team members, and communication between guests.

Hospitality Management 52

Hospitality Management Guest Services Communication Concierge 52

SiteMinder

FEBRUARY 25, 2024

Exceptional customer service Exceptional customer service is the cornerstone of a leading hotel brand, turning ordinary stays into memorable experiences. Innovative technology Innovative technology sets leading hotel brands apart, offering guests a seamless and modern experience from booking to check-out.

Catering 52

Catering Budgeting Guest Satisfaction Marketing 52