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Beyond Apologies: 7 Keys to Service Recovery After a Mistake

Revenue Hub

In a world where customer expectations are constantly rising, and social media can amplify experiences, service recovery has become an essential art for any company aiming to maintain customer loyalty. The magic of Amazon: Less talk, more action Amazon is renowned for its exceptional customer service.

Article 83
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On the Road to Relief: Restaurant Trends and Opportunities to Watch

Modern Restaurant Management

The restaurant equity market also showed signs of recovery, with healthy market debuts from Cava and Dutch Bros. Full-service menu prices climbed 4.5 In November 2023, the National Restaurant Association reported that full-service restaurant employment levels were still 4 percent below February 2020 readings. Coffee in 2023.

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Foot Traffic Suggests Slow but Steady Recovery

Modern Restaurant Management

A comparison of year-over-year foot traffic rates across different dining subcategories reveals they are all experiencing a slow but steady recovery, according to the latest data from foot traffic analytics platform Placer.ai. While an overall recovery is undoubtedly en route, its magnitude is expected to differ across states and regions. .

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Why You Must Migrate From roomMaster On-Premise To roomMaster Anywhere

InnQuest

Some of the key highlights of roomMaster Anywhere include a powerful channel manager , a customizable booking engine , front desk services, a payment solution, a performance reporter, and an integrated hotel CRM. In fact, it renders the term ‘disaster recovery’ irrelevant because, with cloud, your data is always safe. About InnQuest.

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What Should a Return to Work Program Include?

Modern Restaurant Management

Creating an effective Return to Work (RTW) program offers benefits to both the employer and the injured worker in the food service industry. Find out how employers can implement RTW at their restaurants to ensure a successful recovery for the employee. The Benefits of a Return to Work Program.

Document 154
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How to Measure Guest Satisfaction in Hospitality Industry – 2023

InnQuest

The bottom line benefits of guest satisfaction in hospitality industry are customers’ recommendations and repeat business. Guest satisfaction is a gauge of how content customers are with a business’s amenities and services. Let’s get started! Firstly, Why is Guest Satisfaction Important?

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Using Technology to Combat the Labor Shortage

Modern Restaurant Management

Every industry felt the impact of the labor crunch during the pandemic and now, as recovery efforts are underway, businesses are struggling to recover employees quickly enough to meet the rise in demand. Although employment numbers are on the upswing, employment at eating and drinking establishments was still 1.5 Bureau of Labor statistics.