Modern Restaurant Management

SEPTEMBER 14, 2022

For now, restaurants are using AI (Artificial Intelligence) and ML (Machine Learning) to streamline operations and improve customer service in a much less tech-savvy environment. Local health lockdowns and limitations caused havoc for food supply chains, staffing, customer demand, and remote ordering. What are AI and ML?

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Back of House POS Systems Training Front of House 211

Hotel Owner

OCTOBER 23, 2023

The new development programme will offer a wide range of qualifications, including level 2 and 3 front-of-house roles such as team leader, manager, customer service specialist, as well as levels 2 and 5 available in back-of-house and leadership roles, such as commis chef, business administrator and departmental manager.

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Front of House Back of House Customer Service Accounting 93

Hotel Business

JANUARY 30, 2024

Marriott International has selected Oracle Hospitality OPERA Cloud Property Management System (PMS) and Sales and Event Management as a hospitality cloud platform for luxury, premium, select-service and midscale properties.

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Events Customer Service Catering Property Management 111

Modern Restaurant Management

AUGUST 16, 2023

Customers expect efficient and convenient payments, and restaurants must adapt to meet those demands Tap-to-pay, tableside QR codes, tablets — you name it — help the food service industry embrace flexible and intelligent payment systems. An added benefit: restaurants can also capture and analyze valuable customer data.

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POS Systems Customer Service Back of House Catering 167

Modern Restaurant Management

JANUARY 11, 2024

You often have young employees who go outside of their duties to make sure the restaurant is running smoothly and ensure each customer receives the best service possible. A couple of ways to show appreciation include, creating an employee of the month program, or when someone receives a good review from a customer reward their work.

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Modern Restaurant Management

APRIL 13, 2022

To combat these obstacles among countless others, leaning on point-of-sale (POS) solutions can empower restaurants to quickly leverage new features to maximize profits in a fluctuating service economy. By taking your staff off the phones for order-taking, they can focus on business-critical functions, such as food prep and customer service.

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POS Systems Back of House Customer Service Marketing 215

Les Roches

AUGUST 10, 2023

Understanding the hospitality and tourism industry The hospitality and tourism industry comprises a diverse range of services to deliver attentive fulfillment of customer needs, promote and plan travel and create great customer experiences. What is the hospitality industry? What is the tourism industry?

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SiteMinder

FEBRUARY 29, 2024

This training covers a wide range of areas including customer service, communication, problem-solving, and operational management. Broadly, they include: To instil a customer-first mindset among staff, ensuring they can provide personalised, courteous, and efficient service.

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Training Customer Service Communication Guest Satisfaction 52

7 Shifts

OCTOBER 12, 2022

Full-service restaurant, fine dining. Some staff may not hold themselves to a high standard of service. Cafes, breweries, some full service restaurants, casual restaurants. Casual restaurants, fast food, quick service. Does not take into account level of experience, position, or standard of service provided.

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Server Back of House POS Systems Customer Service 146

Modern Restaurant Management

NOVEMBER 2, 2022

A recent survey by the National Restaurant Association found that 65 percent of operators do not have enough employees to support customer demand. As the hospitality industry gears up for the influx of holiday diners, making the right hires becomes especially crucial in maintaining a high quality of service.

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Modern Restaurant Management

JUNE 30, 2021

It quickly became obvious that the brands best able to respond to the challenges posed by COVID restrictions and customer behavior changes were those with a strong digital foundation. Determining how the brand can support white-labeled delivery will provide better service to customers and improve the bottom line.

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Kitchen Operations Back of House Budgeting Customer Service 203

Modern Restaurant Management

FEBRUARY 15, 2022

Labor in foodservice is especially tight and when wages have increased and there is higher turnover, is having your team members spending hours back of house preparing guacamole the best use of their time?

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Front of House Back of House Pricing Customer Service 189

Modern Restaurant Management

OCTOBER 1, 2021

Customer service also can be impacted by this practice because it can help ensure that certain popular items are never out of stock. Strategic overstocking can help you avoid any embarrassments when customers ask for an item and you don’t have what you need to prepare it. Concentrate on Organization.

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Training Back of House Customer Service Accounting 197

Modern Restaurant Management

MARCH 12, 2021

Gives front-of-house teams the resources to provide better customer service. Digital service : Despite the convenience ordering online and reservation apps provide, diners still like human interaction with their transactions. Repeat customers spend an average of 67 percent more than first-time diners.

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Communication Front of House Information Customer Service 197

Hotel Business

DECEMBER 12, 2023

The company will use the additional capital to expand its PMS software and payments offerings, accelerate customer acquisition and continue to deliver superior customer service to independent hotels, management companies and hotel chains globally, it reports. In October 2022, the company launched Stayntouch 2.0,

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Hotel Owner

DECEMBER 22, 2022

By tapping into these market trends, incorporating small service differentiators and key messages across marketing efforts, hotels can maximise their potential to increase staycation bookings as flight costs continue to remain high. The key is to try and add value to their experience. Complete culture shock.

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Back of House Book Blog Budgeting 111

7 Shifts

NOVEMBER 12, 2020

Customer service training. Customize this overview to fit your restaurant’s onboarding timeline. Customer service training Customer service is the cornerstone of hospitality. It’s important to train all newcomers on your service standards to make sure they’re giving guests a uniform experience.

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Training Customer Service Communication Information 122

Modern Restaurant Management

OCTOBER 7, 2021

Both of these technological advancements are instrumental in ensuring excellent customer service and reducing food waste. Diners have always placed a high priority on fast service and food safety, but since the COVID-19 crisis, these factors have garnered even more prominence. Dining Room Procedures.

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Modern Restaurant Management

JUNE 23, 2022

To stay competitive, the majority of restaurants and retailers moved beyond in-store transactions to adopt more technological methods such as online ordering, curbside and in-store pickup as well as delivery services. Technology is making front and back of house operations more thorough and dependable.

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Back of House Download Article Customer Service 189

SiteMinder

OCTOBER 11, 2022

Customer service is the main purpose of these roles, so the department must be designed in a way that allows for easy and comfortable customer interaction. As the main guest service department in a hotel, front office functions include: Answering phones. Cleaning back of house offices and spaces.

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Les Roches

JUNE 5, 2023

The focus is on delivering exceptional customer service and maximizing profits. Housekeeping is very important in the hospitality industry because customers expect a high level of cleanliness at venues. Food and beverage managers will also be responsible for room service or other food and drink services that a hotel offers.

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7 Shifts

JANUARY 31, 2024

The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience. You should expect to spend some of your time approving comps and monitoring staff's service quality to ensure they maintain high standards.

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Scheduling Front of House Training Customer Service 158

Hotel Business

FEBRUARY 7, 2024

Joining forces with a global player that aligns with our values of ease-of-use and exceptional customer service is not just a strategic move; it’s a testament to our shared vision for the industry.

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Events Pricing Book Customer Service 59

SiteMinder

OCTOBER 11, 2022

Regardless of seniority, these are all customer facing positions and require excellent people skills. Of all the front of the house positions in a hotel, this is the most senior. The purpose of the role is to ensure that all guests receive high quality customer service. Guest services hotel positions. Hotel porter.

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Lithos POS

DECEMBER 19, 2023

He can execute organizational policies, ensuring a smooth dining experience for customers, and contributing to the restaurant’s success by maintaining high standards of service and efficiency. He has duties in both the front-of-house and back-of-house operations. Everything you can is related to the customer.

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Front of House Scheduling Communication Bookkeeping 52

Lithos POS

SEPTEMBER 27, 2023

Faster checkouts Enabling the checkout process simple and quick will enhance your service quality. It will give a premium customer experience. Streamlining Customer Management Managing customers is a crucial element in a restaurant business. POS helps you to provide a seamless customer experience.

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POS Systems Accounting Front of House Server 69

7 Shifts

DECEMBER 27, 2019

The turnover rate for quick service restaurants is 123% , which means that the number of team members who leave in one year outnumbers the average number of staff in the entire restaurant. Team culture and customer service also suffer. When there’s a shortage of servers at a restaurant, service suffers. Here’s how.

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7 Shifts

JANUARY 31, 2024

The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience. You should expect to spend some of your time approving comps and monitoring staff's service quality to ensure they maintain high standards.

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Scheduling Front of House Training Customer Service 78

Modern Restaurant Management

JANUARY 3, 2024

In the year ahead, we will continue to offer our customers the true and authentic service our brand is known for, making sure they feel taken care of when visiting any of our more than 500 restaurants across the country.

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Les Roches

MAY 24, 2023

Setting goals and targets Setting goals and targets is very important to help make sure that everything runs smoothly, and it can also help you foster continual improvement in the services that you offer to guests. You need to make sure that you can set suitable targets for yourself, your team as a whole, and individual team members.

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Front of House Communication Hospitality Management Customer Service 52

Les Roches

MAY 9, 2023

Setting goals and targets Setting goals and targets is very important to help make sure that everything runs smoothly, and it can also help you foster continual improvement in the services that you offer to guests. You need to make sure that you can set suitable targets for yourself, your team as a whole, and individual team members.

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Front of House Communication Hospitality Management Customer Service 52

Modern Restaurant Management

DECEMBER 21, 2022

"In 2023, we’ll see AI becoming more widely integrated into restaurant operations spanning front and back of house. Not only will restaurants tap into AI to increase operational and order efficiencies, but they will also need to evaluate their tech stacks and customer service capabilities as a whole.

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POS Systems Pricing Front of House Marketing 197

Modern Restaurant Management

JANUARY 8, 2024

QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences. Read the first part, here. For the second part, click here.

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Pricing Catering Training Marketing 215

7 Shifts

OCTOBER 20, 2022

What about mandatory service charges? One of the most significant changes occurred in 2018 when the Department of Labor ruled that back-of-house employees like cooks and dishwashers are eligible to be included in the tip pool. What about mandatory service charges? Table of Contents. Tip Pooling Laws.

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Article Server Information Document 78

7 Shifts

SEPTEMBER 19, 2022

Back-of-House and Front-of-House. Back-of-House and Front-of-House are an even split. 7shifts data shows no large discrepancy between turnover rates in the front- and back-of-house. Front of House Positions: 41% turnover rate. Back of House Positions 43% turnover rate.

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Scheduling Front of House Back of House Communication 78

Hotel Business

NOVEMBER 28, 2022

While hotels remain a relationship-based service industry, it has become clear that these crucial relationships can be elevated and complimented by automated interactions and experiences. Using automation to build relationships and boost engagement.

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Back of House Customer Service 59

Restaurant Engine

JUNE 9, 2021

If it’s cosmetic, and back of house, it’s not necessarily a problem. If you’re using it in the front of the house, make sure you can repair any cosmetic issues. They usually have better warranties, and certainly have better customer service. This will help you save money in the long term. tweet this). #7:

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Maintenance Budgeting Back of House Document 105