Modern Restaurant Management

AUGUST 25, 2023

The first is communication technology, like paging to communicate to guests or back of house communications for personnel and management. This type of technology can improve operations, timeliness of service, and overall efficiency.

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7 Shifts

JANUARY 10, 2024

Located in a market with a focus on Latin American businesses, what sets Destino apart (aside from inventive cocktails) is the note under the dessert menu: “In lieu of tipping, we add a 20% service charge to each order to support a professional wage for our entire team. Table of Contents What is a service charge?

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InnQuest

SEPTEMBER 12, 2023

Navigating this intricate process demands a keen understanding of both the art and science behind exceptional guest service. It encompasses tasks such as front office operations, housekeeping, food and beverage services, maintenance, sales, marketing and financial management.

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Synergy Suite

MARCH 20, 2024

In addition to providing excellent customer service, front of house staff are responsible for maintaining a clean and organized dining area, processing payments, and managing reservations. This is the front of the house, where the customer-facing actions happen. Its also where your restaurant technology lives behind the scenes.

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Modern Restaurant Management

MARCH 12, 2021

Giving workers mobile communication tools increases retention in several ways: Empowers workers by giving them access to real-time communication to help them perform their jobs better. Gives front-of-house teams the resources to provide better customer service. ” Digital Communication Can Increase Customer Loyalty.

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Modern Restaurant Management

DECEMBER 18, 2023

In addition, AI can be used to automate and improve many back-of-house processes such as sales forecasting, purchasing, inventory, scheduling, and accounting. Looking forward to 2024, operators should prioritize owning their data to stay in communication with loyal customers and offer promotions for repeat business.

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Modern Restaurant Management

MAY 8, 2024

More than half (55 percent) of global consumers say automated food preparation is unacceptable for both quick service and table service restaurants, while nearly half (49 percent) say they’re likely to order food through an artificial intelligence tool, such as a chatbot or drive-thru. This line is often blurred.

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Modern Restaurant Management

SEPTEMBER 14, 2022

For now, restaurants are using AI (Artificial Intelligence) and ML (Machine Learning) to streamline operations and improve customer service in a much less tech-savvy environment. Many restaurants were ill-prepared to compete with food delivery services like GrubHub and DoorDash. Role of AI in Front of House. What are AI and ML?

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Modern Restaurant Management

SEPTEMBER 13, 2023

The importance of (and need for) managers’ frontline leadership spans both back-of-house and front-of-house, extending from the kitchen when cooks need help to the dining room handling guests’ needs. Respondents were a mix of front-of-house and back-of-house employees in 41 U.S.

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Modern Restaurant Management

MARCH 1, 2022

.” They enter this demanding industry because they truly enjoy creating excellent guest experiences through outstanding food, atmosphere, and service. Another option is to employ an on-demand learning approach that provides instant access to training – empowering employees to take ownership of their own development.

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Modern Restaurant Management

JANUARY 24, 2022

When properly deployed, they can transform the employee experience by improving daily operations, syncing front-of-house and back-of-house communication and execution, and delivering a memorable dining experience that won’t send staff to the walk-in cooler for a good cry.

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Modern Restaurant Management

JUNE 15, 2021

By improving customer loyalty and increasing revenue through the smart use of technology from the public-facing part of the business all the way to the back-of-house prep, sourcing, and staffing. Lavu, the restaurant technology services company, estimates 42 percent of food purchases are made online.

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Modern Restaurant Management

OCTOBER 27, 2022

The last couple of years have proven that digital experiences will continue to play a central role for quick-service restaurant (QSR) operators. Flexible ordering has become an expectation for restaurant customers – from fine dining to quick service. The app is a vital tool for customers and employees. Enabling Flexible Ordering.

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SiteMinder

FEBRUARY 29, 2024

This training covers a wide range of areas including customer service, communication, problem-solving, and operational management. Broadly, they include: To instil a customer-first mindset among staff, ensuring they can provide personalised, courteous, and efficient service.

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AHLEI

OCTOBER 1, 2019

Elements of Service training builds confidence. The newly revised online program, Elements of Service: Serving Guests with Disabilities , is ADA training with a twist, according to its co-designers, Slatin and Jason Willensky. Rather than focus on compliance issues such as ramps and parking spots, it dives deep into guest service.

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Modern Restaurant Management

OCTOBER 5, 2021

Particularly impacted by the staffing shortage, restaurants are struggling to beat the labor crisis, with staffing shortages felt in both back-of-house and front-of-house staff. Although employment numbers are on the upswing, employment at eating and drinking establishments was still 1.5 Addressing Staff Concerns.

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Les Roches

AUGUST 10, 2023

Understanding the hospitality and tourism industry The hospitality and tourism industry comprises a diverse range of services to deliver attentive fulfillment of customer needs, promote and plan travel and create great customer experiences. What is the hospitality industry? What is the tourism industry?

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Hotel Business

NOVEMBER 27, 2023

Fortunately for many, including all hotels managed under National Hospitality Services (NHS) , a digital approach from Quore makes it so that a burst pipe in a guest’s room doesn’t burst a GM’s bubble. The biggest part of it is communication,” she said.

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Hotel Business

MAY 11, 2023

SMS text messaging is an important communication channel for guests prior to checking in and during their stay. This allows hoteliers to personalize information and recommendations and it opens a direct line of communication between the guest and hotel staff. Is an omni-channel tech approach important?

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Larry Mogelonsky

MARCH 4, 2024

To further unpack this, a fundamental requirement of the guest experience becomes convenience and expediency, together interpreted as ‘time saved’ and ‘no stress whatsoever’ or what we hoteliers would classically define as ‘great service’. Luxury customers are discerning, after all; they value their time above all else.

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Hotel Business

JUNE 15, 2023

Losing phone service at one of our properties was problematic, to say the least,” said Daniel Hernandez, manager, property technology, Buffalo Lodging Associates. It impacts the hotel staff’s ability to make or receive calls, the guest’s stay (unable to order room service, request fresh towels etc.),

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7 Shifts

MARCH 23, 2022

Restaurant Type: Quick Service. With their original methods of scheduling, communication among staff and management was disconnected. Servers and cashiers had their own text group and that's how they would trade shifts or communicate,” says Buck. With 7shifts, communication between staff and their managers is simple.

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Modern Restaurant Management

AUGUST 4, 2022

It was definitely high-stress at first but we worked together as a team to communicate. Back in the early 2000’s I worked at a restaurant where the head chef smoked through service. This perfectly demonstrates how the industry operated back then. Guests were coming in and requesting the clams we didn't have.

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Hotel Business

AUGUST 1, 2023

Inspectors may assess the reliability and coverage of the hotel’s network, including: WiFi availability Signal strength throughout the location Accessibility for guests: It’s typically required to provide accessible telecommunication services for guests with disabilities, including but not limited to those who are hearing-impaired.

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Modern Restaurant Management

MARCH 10, 2021

In the past, kitchens worked by a paper ticket system, which was handwritten by the waitstaff and passed to the back-of-house (BOH) staff. That means that waitstaff can digitally communicate with the BOH without losing the ticket itself. From there, an API connects to your front-and-back-of-house to communicate the order.

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Modern Restaurant Management

OCTOBER 7, 2021

Technology also helps bridge communication between restaurant management and staff. Having a retail management tool with a mobile application, for instance, reduces the need for wait staff to move around when communicating with each other. Not only is it more hygienic, but it also significantly increases service quality and speed.

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7 Shifts

OCTOBER 12, 2022

Full-service restaurant, fine dining. Some staff may not hold themselves to a high standard of service. Cafes, breweries, some full service restaurants, casual restaurants. Casual restaurants, fast food, quick service. Does not take into account level of experience, position, or standard of service provided.

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Modern Restaurant Management

DECEMBER 16, 2021

Given the increase in off-premise, we expect to see more drive-thru’s similar in format to Checkers & Rally’s iconic double drive-thru model, which dedicates one lane to traditional consumer drive-thru service and one to e-commerce only, including pre-paid digital orders for pickup and third party-delivery orders.

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7 Shifts

FEBRUARY 21, 2023

During the pandemic, many service workers either left or were forced out of the industry and never returned. Guests pay for good service, and if employees have low morale or motivation, the business will suffer. Trying to eliminate the front of house and back of house and make it one big house, everyone working together.”

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Modern Restaurant Management

MAY 18, 2020

Maintaining a distinct separation between front-of-house and back-of-house. Creating a buffered, contactless front-of-house. Creating clear and consistent communications with employees and customers to boost efficiency, morale and consumer sentiment.

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Boutique Hotel News

NOVEMBER 14, 2022

Serviced apartments topped the chart as the most attractive UK asset class, followed by hotels and student housing. Crowley went on to mention that Dalata is revising how management teams communicate with their student employees, opting to interact through technology or via an app instead.

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7 Shifts

JANUARY 23, 2024

Here’s how this could look in a typical table-service establishment. For example, you can look at how many covers a server typically completes during service. The best way to make sure it doesn't trickle down into more problems is to establish a team communication strategy for shift trades and changes.

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Hotel Business

MAY 16, 2023

From adopting a modern unified communications stack to an accelerated migration toward cloud-based solutions, technology plays a pivotal role in the hospitality industry by ensuring the best service possible. Robots can even take towels to a guest’s room, allowing staff to focus on personalized service elsewhere.

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Lithos POS

DECEMBER 19, 2023

It also helps in effective communication in every department to others. His duties include executing marketing strategies, recruitment, and hiring, ensuring food quality, staff training, and maintaining effective communication between the administrative team, kitchen staff, and front-of-house employees.

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SiteMinder

OCTOBER 11, 2022

Customer service is the main purpose of these roles, so the department must be designed in a way that allows for easy and comfortable customer interaction. As the main guest service department in a hotel, front office functions include: Answering phones. The duties of these roles can vary significantly but many of them also overlap.

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7 Shifts

NOVEMBER 12, 2020

Customer service training. Make sure to include: Role expectations Customer service standards Your restaurant's dress code Best practices and tips for getting things done Safety guidelines (including COVID-19 protocol) Consider adding visuals like flow charts to the manual or creating a video manual to facilitate learning.

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Modern Restaurant Management

JUNE 23, 2022

To stay competitive, the majority of restaurants and retailers moved beyond in-store transactions to adopt more technological methods such as online ordering, curbside and in-store pickup as well as delivery services. Technology is making front and back of house operations more thorough and dependable.

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