Revenue Hub

APRIL 6, 2023

NB: This is an article from RateGain A chatbot greets guests upon check-in, and Artificial Intelligence (AI) algorithms analyze their room preferences and behaviors to create a personalized experience. As the hotel industry advances, innovative technologies like AI pave the way for better guest experiences and streamlined operations.

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Guest Satisfaction Article Pricing Customer Service 79

Revenue Hub

JULY 19, 2023

Boosting profitability while maintaining high-quality service in city hotels is both an art and a science. NB: This is an article from Lybra , one of our Expert Partners In this article, we delve into ten comprehensive strategies that can help you drive revenue and enhance guest experiences.

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Pricing Article Strategic Planning Guest Satisfaction 93

Revenue Hub

JULY 17, 2023

Hotels are constantly seeking innovative ways to enhance guest experiences while increasing revenue – and summer time is no exception! In this blog, we consider how hotels can leverage poolside dining and mobile dining apps to maximise their profits and elevate guest satisfaction.

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Guest Satisfaction Article Blog Customer Service 71

Revenue Hub

JANUARY 11, 2024

NB: This is an article from Userguest , one of our Expert Partners As we step into 2024, several key trends are set to redefine the landscape of hotels and accommodations. Hotels can meet this demand by creating customer-centric campaigns that allow guests to personalise their travel itineraries. Let the adventure begin!

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Guest Satisfaction Pricing Guest Retention Catering 85

Revenue Hub

APRIL 3, 2023

NB: This is an article from BEONx , one of our Expert Partners In fact, most professionals in the hospitality industry now recognise that strategic revenue management is one of the key levers of business success. Think about everything that a typical guest experiences when they book a room at your hotel.

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Revenue Hub

AUGUST 29, 2023

NB: This is an article from Userguest , one of our Expert Partners Savvy hoteliers are tapping into the power of upselling and cross-selling techniques to unlock additional revenue streams and enhance the guest experience. Make sure the offers are relevant to the guest’s profile and preferences.

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Communication Book Article Guest Satisfaction 69

Revenue Hub

MARCH 5, 2024

In today’s hospitality industry, the competition is fierce, and guests’ expectations are higher than ever, making it the perfect time for your property to focus on increasing your service standards to boost guest satisfaction. Remember that you should be looking to give thoughtful but not expensive value-adds.

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Pricing Blog Book Article 83

Les Roches

DECEMBER 27, 2023

Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. We also look at guest experience and the skills required to excel in guest services jobs.

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Revenue Hub

OCTOBER 6, 2023

I think there are a lot of leaders, including some with decades of experience that work at top-tier companies, who do not fully understand the difference between “hospitality” and “guest service.”

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Revenue Hub

JULY 13, 2023

Imagine a world where your hotel knows what a guest wants even before they do. NB: This is an article from RateGain A world where your pricing strategy is not just about numbers, but about understanding choices, dreams, and the urge to travel.

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Pricing Book Guest Satisfaction Article 98

Revenue Hub

JULY 24, 2023

NB: This is an article from Demand Calendar Factors such as the destination’s appeal for tourism, business events, cultural festivals, and other attractions are the primary drivers of the demand for overnight stays. The hotel will optimize revenue and enhance the guest experience by focusing on specific target groups.

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Maintenance Travel and Tourism Special Events Guest Satisfaction 83

Revenue Hub

FEBRUARY 20, 2024

Modern consumers expect personalized experiences in many aspects of their lives – from online shopping to streaming services – making it very important that hotels find ways to offer the same level of personalization that travelers expect in their next hotel stay.

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Marketing Concierge Information Guest Satisfaction 96

Revenue Hub

JULY 11, 2023

NB: This is an article from Lybra , one of our Expert Partners Amid a sea of considerations, ranging from efficient staff management and impeccable property upkeep to top-tier customer service, revenue management emerges as a critical linchpin. Embarking on a new hotel venture is a complex yet thrilling endeavor.

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Pricing Book Article Events 67

InnQuest

FEBRUARY 3, 2023

Even without COVID-19, profitability in the hotel industry is still a significant concern due to factors like: Increased dependence on web-based travel agencies The growth of tough competition Rising customer demands Sit tight, for you will learn some of the essentials for upselling in hotels in this article! What is Upselling?

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Book Reservations Communication Pricing 220

Les Roches

FEBRUARY 15, 2024

In this article, we’ll look at how important cultural awareness is to success in a global hospitality career and how to improve your cross-cultural awareness and communication. Improved customer experiences Having cultural awareness generally leads to better customer service experiences. What is cultural awareness?

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Communication Guest Satisfaction Training Customer Service 52

Les Roches

AUGUST 10, 2023

Depending on the type of hospitality and tourism business, front-of-house roles typically require a combination of customer service and technical skills. These businesses have a reputation for offering exceptional service and the ultimate guest experience. Salary range: $93,000 to $138,000.

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Les Roches

MARCH 6, 2024

This article looks into the intricacies of brand strategy in marketing, exploring its definition, key elements and development process. This could include factors such as product features, quality, pricing, customer service, brand values or innovation.

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Marketing Communication Brand Management Information 52

Revenue Hub

APRIL 19, 2024

NB: This is an article from Tripleseat Subscribe to our weekly newsletter and stay up to date This technology’s primary goal is to centralize and streamline all customer data. Read the full article at Tripleseat The post CRM for Hotels: 6 Benefits to Unlock Group Sales Success appeared first on Revenue Hub.

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Guest Satisfaction Catering Information Document 98

Les Roches

JANUARY 24, 2024

In this article, we will explore­ the key ele­ments that contribute to creating a me­morable design, while providing insights into how to acquire the re­levant skills and experience to develop a hotel with a distinguished aesthetic. Re­gardless of what type of hotel business you want to work in, knowing about hotel design aspects can help.

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Catering Travel and Tourism Workshop Concierge 52

Revenue Hub

FEBRUARY 20, 2024

In today’s world, filled with technology and different alternatives, if you want to reach your customers and connect with them, you need to provide them with options. Guests appreciate when brands make an effort to communicate with them in a way that aligns with their personal preferences.

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Communication Guest Satisfaction Article Customer Service 82

Revenue Hub

APRIL 15, 2024

A 360-degree unified customer profile (also called Single Guest Profile) represents a paradigm shift in how we manage guest experiences. It’s not merely a collection of data points, but a living, evolving portrait of each guest that interacts with every service touchpoint.

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Customer Service Guest Satisfaction Article Information 93

Revenue Hub

SEPTEMBER 4, 2023

NB: This is an article from Demand Calendar This metric is calculated by dividing the total room revenue by the number of available rooms or multiplying the average daily room rate (ADR) by the room occupancy rate. Focusing solely on revenue may overshadow the efforts put into guest satisfaction, leading to a disheartened team.

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Guest Satisfaction Pricing Article Customer Service 92

Xotels

NOVEMBER 23, 2023

This is just one of the many important things discussed in this article. As a hotel management company , we hope this article will help you with the basic concept of hotel management to explore different hotel positions and everything in between. Article Summary What Is Hotel Management All About, And Why Is It Important?

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Housekeeping Maintenance Article Concierge 40

Xotels

NOVEMBER 23, 2023

This is just one of the many important things discussed in this article. As a hotel management company , we hope this article will help you with the basic concept of hotel management to explore different hotel positions and everything in between. Article Summary What Is Hotel Management All About, And Why Is It Important?

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Xotels

SEPTEMBER 7, 2023

Running a successful hotel demands not only a passion for exceptional guest experiences but also a deep understanding of numerous intricacies to ensure revenue management, finance, marketing, and operations all keep running perfectly. Article Summary: What Do Hotel Management Companies Do to Help Hoteliers?

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Communication Marketing Information Article 52

Xotels

SEPTEMBER 7, 2023

Running a successful hotel demands not only a passion for exceptional guest experiences but also a deep understanding of numerous intricacies to ensure revenue management, finance, marketing, and operations all keep running perfectly. Article Summary: What Do Hotel Management Companies Do to Help Hoteliers?

Communication 52

Communication Marketing Information Article 52

Les Roches

OCTOBER 23, 2023

In this article, we’ll look at what exactly is involved in becoming a sales and marketing director for a hospitality business and what your responsibilities might be. Graduates not only gain insights into guest satisfaction but also develop a strong foundation for curating marketing strategies that truly resonate.

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Marketing Strategic Planning Travel and Tourism Guest Satisfaction 52

SiteMinder

NOVEMBER 24, 2023

Evaluating SiteMinder reviews enables accommodation providers to determine its suitability for their specific needs and operational requirements, allowing them to invest in solutions that align with their business goals and increase overall efficiency, guest satisfaction, and revenue results.

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Reservations Book Information Definition 52

Modern Restaurant Management

AUGUST 19, 2020

Artificial Intelligence bots manage customer service interactions, asking clarifying questions to gather the necessary details. Digitizing your customer engagement will be critical to retaining current customers and capturing consumer loyalty. ?Digitizing Voice-activated apps allow you to order without touching anything.

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