Revenue Hub

APRIL 23, 2024

NB: This is an article from Bookboost Subscribe to our weekly newsletter and stay up to date Finally, resource constraints like budget and skilled personnel limit data management capabilities, especially for smaller hotels. By segmenting guests accordingly, properties can increase revenue and enhance guest satisfaction.

Guest Satisfaction 88

Guest Satisfaction Article Information Budgeting 88

Revenue Hub

FEBRUARY 27, 2024

We explore the role of SMS marketing in the hospitality sector, highlighting its significance as a direct and personal communication channel. The Essential Role of SMS Marketing in Hotels SMS marketing is revolutionizing the way hotels communicate with their guests.

Marketing 94

Marketing Communication Guest Services Strategic Planning 94

Revenue Hub

MAY 3, 2024

This sentiment is at the core of what most hoteliers strive to achieve for guests during their stays, with a keen focus on guest satisfaction remaining an essential element of any successful property’s operations.

Customer Service 62

Customer Service Guest Satisfaction Communication Article 62

Les Roches

JUNE 5, 2023

One such skillset is cross-cultural communication, which is important in this day and age of international travel and hospitality. In this article, we’ll go over what cross-cultural communication skills are, as well as the best ways to boost these skills to help you progress your career in hospitality management.

Communication 52

Communication Training Hospitality Management Guest Satisfaction 52

Revenue Hub

JANUARY 26, 2024

However, the true marker of success and sustainability lies in a hotel’s ability to retain guests. Retention not only signifies guest satisfaction but also leads to more stable revenue streams and enhanced brand reputation. In this article, we explore effective strategies for guest retention.

Guest Retention 92

Guest Retention Communication Guest Satisfaction Article 92

Revenue Hub

FEBRUARY 1, 2024

Negative hotel guest reviews significantly impact a property’s reputation and the likelihood a guest will book, or a happy guest will return. A powerful tool in hoteliers’ arsenal is a Guest Messaging System (GMS). Responding promptly shows attentiveness and a commitment to guest satisfaction.

Guest Satisfaction 100

Guest Satisfaction Communication Article Book 100

Revenue Hub

OCTOBER 2, 2023

While many hotels focus on the pre-stay and in-stay phases of the guest journey, the post-stay phase is often overlooked. NB: This is an article from Bookboost Still, it presents powerful opportunities for building relationships and encouraging your guests to return. Why is the post-stay phase important for hotels?

Guest Satisfaction 97

Guest Satisfaction Communication Presentation Article 97

Revenue Hub

FEBRUARY 21, 2024

The guest feedback acts as a real benchmark for your hotel, allowing you to measure customer satisfaction and continually improve your services and facilities. How can you make the most of your satisfaction survey to really understand your guests’ needs and expectations and improve their experience? Let’s dive in.

Guest Satisfaction 93

Guest Satisfaction Article Communication Marketing 93

Revenue Hub

SEPTEMBER 1, 2023

NB: This is an article from TrustYou The more prepared you and your staff are to handle guest complaints, the less likely a negative experience will damage your hotel’s reputation. Uncover the secrets to guest satisfaction and learn how to turn complaints into rave reviews.

Guest Satisfaction 105

Guest Satisfaction Housekeeping Maintenance Pricing 105

Revenue Hub

OCTOBER 3, 2023

NB: This is an article from RoomPriceGenie , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date The study, conducted by Prof. What happens to guest satisfaction after hotels start implementing RoomPriceGenie? What are the internal effects on competencies after starting with dynamic pricing?

Pricing 105

Pricing Guest Satisfaction Article Marketing 105

Revenue Hub

OCTOBER 18, 2023

Overbooking is a common problem in the hospitality industry, causing major issues for both – hoteliers and guests. NB: This is an article from innQuest Striking the perfect balance between fully booked rooms and avoiding overbooking can be a challenging task.

Reservations 92

Reservations Guest Satisfaction Book Article 92

Revenue Hub

APRIL 2, 2024

The guest acquisition transforms from a routine marketing effort into a critical business imperative in this environment. NB: This is an article from Demand Calendar Subscribe to our weekly newsletter and stay up to date The focus shifts from quantity to quality, from attracting a high volume of guests to attracting the right kind.

Guest Satisfaction 101

Guest Satisfaction Marketing Article Blog 101

Revenue Hub

APRIL 4, 2024

NB: This is an article from Flyr (formerly Pace Revenue) , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date In 2024, innovation seems to be waiting around every corner, and no industry is exempt from its influence and subsequent transformation.

Book 92

Book Guest Satisfaction Customer Service Pricing 92

Revenue Hub

MAY 9, 2023

NB: This is an article from Demand Calendar However, there is also a continuous discussion about finding new KPIs more effective in measuring a hotel’s performance, such as revenue or profit per square meter, total revenue per available room (TRevPAR), or customer lifetime value (CLV). Volume is the easiest KPI to understand.

Guest Satisfaction 80

Guest Satisfaction Communication Article Marketing 80

Revenue Hub

JUNE 5, 2023

NB: This is an article from Daniel Diosi & Partners You’re about to spend thousands of dollars and naturally, you expect a great experience. A recent study published by GuestRadar indicates that your potential guests share these same sentiments. Good food is a very important part of a hotel experience.

Marketing 82

Marketing Guest Satisfaction Communication Book 82

Revenue Hub

NOVEMBER 18, 2022

No matter the size, shape or style of your hotel, delighting guests, surpassing expectations and earning repeat visits can make a big difference to your bottom line. NB: This is an article from GuestRevu. The first gap pertains to the potential discrepancy between what management thinks guests want and guests’ actual expectations.

Front of House 79

Front of House Communication Guest Satisfaction Article 79

Revenue Hub

APRIL 16, 2024

Effective data management in hospitality transcends mere collection; it requires transforming unstructured guest data into structured, actionable insights. By identifying trends and understanding guest needs more clearly, hotels can make informed decisions that align with their strategic objectives and enhance guest satisfaction.

Information 92

Information Article Book Guest Satisfaction 92

Revenue Hub

DECEMBER 1, 2023

NB: This is an article from APS (Above Property Services) Subscribe to our weekly newsletter and stay up to date In response to these challenges, the industry is turning towards innovative pricing strategies, with Attribute-Based Selling (ABS) (also known as Attribute-based Pricing) emerging as a notable trend.

Pricing 96

Pricing Guest Satisfaction Presentation Article 96

Revenue Hub

OCTOBER 17, 2022

NB: This is an article from Revinate. The importance of responding to negative hotel reviews How to respond to negative hotel reviews Negative review response examples When to respond to negative hotel reviews Communicate with guests all throughout their journeys. Did the guest complain before check-out?

Guest Satisfaction 95

Guest Satisfaction Communication Article Book 95

Revenue Hub

SEPTEMBER 5, 2023

NB: This is an article from BEONx , one of our Expert Partners Effective management of room inventory can make or break a hotel’s reputation and bottom line. From optimizing revenue to enhancing guest experiences, a well-structured inventory management strategy is essential.

Pricing 101

Pricing Reservations Training Article 101

Revenue Hub

AUGUST 29, 2023

NB: This is an article from Userguest , one of our Expert Partners Savvy hoteliers are tapping into the power of upselling and cross-selling techniques to unlock additional revenue streams and enhance the guest experience. Upselling involves persuading guests to purchase a higher-tier product or service.

Communication 69

Communication Book Article Guest Satisfaction 69

Revenue Hub

OCTOBER 6, 2023

I think there are a lot of leaders, including some with decades of experience that work at top-tier companies, who do not fully understand the difference between “hospitality” and “guest service.” On top of that, excellent guest service requires using communications essentials that rise above merely being polite.

Guest Services 96

Guest Services Definition Communication Workshop 96

Revenue Hub

NOVEMBER 9, 2023

NB: This is an article from Topline Revenue , one of our Expert Partners Yet, group bookings present a unique challenge. Invest in Group Booking Software Invest in group booking software that automates tasks such as room allocations, invoicing, and communication. Streamlining your booking processes can save time and minimize errors.

Book 95

Book Pricing Guest Satisfaction Article 95

Revenue Hub

AUGUST 23, 2023

NB: This is an article from Travel Media Group Receiving online guest reviews related to this subject is common, and these reviews need the utmost attention and consideration when writing a response to them. This technique helps boost bookings and boost guest satisfaction.

Pricing 82

Pricing Guest Satisfaction Article Information 82

Revenue Hub

APRIL 17, 2023

NB: This is an article from Demand Calendar The main reason for forecasting is not competition in accuracy; it is to use the forecasts for planning to achieve a healthy profit. Read rest of the article at Demand Calendar The post Why Should The Hotel General Manager Care About Forecasting? appeared first on Revenue Hub.

Strategic Planning 84

Strategic Planning Guest Satisfaction Pricing Article 84

Revenue Hub

JANUARY 27, 2023

NB: This is an article from Fuel Travel A full-featured hotel guest messaging solution makes it easy to communicate with future, current, and past guests. Even if you still require guests to come to the front desk to pick up their key card, you can have them pre-register via email before.

Marketing 88

Marketing Guest Satisfaction Property Management Article 88

Revenue Hub

MARCH 13, 2023

Hotels are often biased when creating offerings and packages for potential guests because they make decisions based on a hunch or past experiences that are no longer relevant. NB: This is an article from Demand Calendar The missing link is to collect and analyze data to get elevated insights into guests’ needs and behaviors.

Guest Satisfaction 79

Guest Satisfaction Article Information Book 79

Les Roches

JULY 18, 2023

In this article, we’ll discuss what we mean when we talk about hotel customer service and why this is such an important subject in hospitality. Hotel guest satisfaction will determine how likely people are to come back and give repeat business. How does hotel customer service impact guest satisfaction?

Customer Service 52

Customer Service Guest Satisfaction Guest Services Training 52

Revenue Hub

FEBRUARY 28, 2023

NB: This is an article from Oaky But do you really know the power that all reviews – both good and bad – hold for your hotel? Reviews give you a window into your guests’ wants and needs, as well as their likes and dislikes.

Guest Satisfaction 79

Guest Satisfaction Article Information Book 79

Les Roches

FEBRUARY 15, 2024

In this article, we’ll look at how important cultural awareness is to success in a global hospitality career and how to improve your cross-cultural awareness and communication. Better teamwork and employee engagement Internally, employees with effective cross-cultural communication skills are better able to work as a team.

Communication 52

Communication Guest Satisfaction Training Customer Service 52

Revenue Hub

JULY 24, 2023

NB: This is an article from Demand Calendar Factors such as the destination’s appeal for tourism, business events, cultural festivals, and other attractions are the primary drivers of the demand for overnight stays. Reputation : Make sure that seasonal closure is communicated effectively to potential customers.

Maintenance 83

Maintenance Travel and Tourism Special Events Guest Satisfaction 83

Les Roches

MARCH 6, 2024

This article looks into the intricacies of brand strategy in marketing, exploring its definition, key elements and development process. It is a comprehensive framework that guides how a brand is positioned, perceived and communicated to its target audience.

Marketing 52

Marketing Communication Brand Management Information 52

Les Roches

DECEMBER 27, 2023

Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. We also look at guest experience and the skills required to excel in guest services jobs.

Guest Services 52

Guest Services Definition Customer Service Concierge 52

Revenue Hub

MARCH 15, 2023

One of the main goals for professionals in the hospitality industry is to meet and exceed guest expectations. These opinions help guests set expectations. Previous experiences influence what guests would desire in an upcoming holiday. Previous stay in other hotels or properties.

Housekeeping 82

Housekeeping Guest Satisfaction Communication Article 82

Revenue Hub

JANUARY 23, 2023

NB: This is an article from Demand Calendar The main reason for rethinking commercial work in the hotel is that the hotel cannot afford to add staffing to each silo to handle an additional workload. Another reason is to free up the general manager’s time for more focus on supporting operations to increase guest satisfaction.

Communication 88

Communication Pricing Guest Satisfaction Article 88

Revenue Hub

NOVEMBER 24, 2022

NB: This is an article from The Hotels Network , one of our Expert Partners. Communicate personalized offers seamlessly using Inliners. Within the Price Comparison feature, you can communicate the various perks they will receive by booking direct, in addition to the best price. Make sure users know why guests love your property.

Pricing 79

Pricing Book Article Guest Satisfaction 79

Revenue Hub

NOVEMBER 14, 2022

NB: This is an article from Beonprice , one of our Expert Partners. Use an in-house communications app. A great way to create a positive guest experience and increase your revenue streams is to use an in-house communications app to keep in touch with your guests throughout their entire stay.

Communication 52

Communication Reservations Book Concierge 52