Revenue Hub

MARCH 15, 2023

NB: This is an article from Fuel Travel When most hotels think of hotel guest communication tips, your first thought is front desk staff training. Guest communication starts long before the front desk. Here are 6 tips to help improve your guest communication. But there’s more to it than that.

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Communication Article Information Reservations 81

SiteMinder

DECEMBER 21, 2023

What is communication in the hospitality industry? Communication in the hospitality industry is the cornerstone of delivering exceptional guest experiences and smooth operational functionality. Your job now is to provide effective communication inside your company on multiple channels to create the best experience for your guests.

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Revenue Hub

OCTOBER 19, 2022

In the hospitality industry, guest communication plays a pivotal role in shaping the guest experience. NB: This is an article from Cloudbeds , one of our Expert Partners. In recent years, however, customer communications have changed dramatically. The importance of communication to the guest experience.

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Communication Article Book Guest Services 87

Revenue Hub

MAY 16, 2023

As a hotelier, it is important to prioritise pre-arrival communication with your guests. NB: This is an article from Bookboost This is the time when you can set the tone for their entire stay, ensuring that they feel welcome and valued from the moment they book with you.

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Communication Information Customer Service Events 79

Les Roches

JANUARY 20, 2024

In the diverse world of hospitality and hotel management , effective communication is a vital pillar of competence. In this article, we’ll go over the importance of communication skills for managers in hospitality businesses and the specific skills you need to excel in this area.

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Communication Hospitality Management Information Article 52

Les Roches

JULY 18, 2023

Communication is one of the most important skills in both your personal and professional life and is essential in hospitality. Impactful communication allows us to work better with others, ensures guests get the help they need and boosts our ability to relate to those around us, which is useful in every walk of life.

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Communication Hospitality Management Front of House Customer Service 52

Les Roches

DECEMBER 28, 2022

Then a career in communications could be for you. A communications manager is a critical role and plays an important role in promoting an organization, its people, products, and services – both internally and externally — through expertly-designed and executed communications strategies. What is a communications manager?

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Communication Blog Customer Service Marketing 52

Les Roches

JUNE 5, 2023

One such skillset is cross-cultural communication, which is important in this day and age of international travel and hospitality. In this article, we’ll go over what cross-cultural communication skills are, as well as the best ways to boost these skills to help you progress your career in hospitality management.

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Communication Training Hospitality Management Guest Satisfaction 52

Les Roches

MAY 9, 2023

Communication is crucial in pretty much every walk of life. However, many people overlook business communication skills. Whenever you’re in a professional setting, it’s vital to make sure that you have the appropriate communication skills and tools to help you ensure that projects, planning, and meetings all go smoothly.

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Communication Hospitality Management Front of House Information 52

Revfine

FEBRUARY 14, 2024

In this article, we interview Tiago Araújo, the CEO & Co-founder of HiJiffy. Araújo launched HiJiffy in 2016 to enhance hotel guest communication. Today, HiJiffy leverages AI-driven technologies for direct bookings, new revenue streams, personalized communication with guests, and more. Can you tell us a bit about yourself?

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Communication Article Book 100

Revenue Hub

FEBRUARY 27, 2024

We explore the role of SMS marketing in the hospitality sector, highlighting its significance as a direct and personal communication channel. The Essential Role of SMS Marketing in Hotels SMS marketing is revolutionizing the way hotels communicate with their guests.

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Marketing Communication Guest Services Strategic Planning 87

Revenue Hub

APRIL 15, 2024

NB: This is an article from Catala Consulting Subscribe to our weekly newsletter and stay up to date The cornerstone of effective B2B marketing lies in understanding the unique needs and decision-making processes of businesses.

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Marketing Communication Article Catering 81

Modern Restaurant Management

DECEMBER 29, 2021

Savvy entrepreneurs understand that PR practitioners specialize in communication and have strong relationships with journalists and news outlets by continuously providing valuable content and sources for various news cycles. However, you need to provide thought leadership quotes and articles to get into mainstream media.

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Communication Article Budgeting Marketing 212

Revenue Hub

MARCH 20, 2024

NB: This is an article from Upmail Subscribe to our weekly newsletter and stay up to date The power of market segmentation is essential in proposal creation, where resonating with a specific audience can make or break a booking. It goes beyond categorizing guests; it’s about grasping their unique preferences and behaviors.

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Marketing Events Book Document 98

Revenue Hub

JANUARY 26, 2024

In this article, we explore effective strategies for guest retention. NB: This is an article from Directful Subscribe to our weekly newsletter and stay up to date Understanding Guest Loyalty Guest retention and loyalty is the process of turning first-time guests into repeat customers.

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Guest Retention Communication Guest Satisfaction Article 85

Hospitality Net

APRIL 7, 2024

If you’re a regular reader of Cendyn’s informational articles on hospitality marketing, chances are you caught our previous piece on Gmail and Yahoo’s new sender requirements.

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Marketing Communication Article Information 53

Revenue Hub

MARCH 28, 2024

From understanding how guests discover your property to fine-tuning your email communication, hotel marketing KPIs are the linchpin of your hotel’s success story. Email performance Email performance metrics are vital for hotels to track because they provide insights into the effectiveness of communication strategies.

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Marketing Communication Book Article 78

Revenue Hub

OCTOBER 16, 2023

NB: This is an article from Mews It requires understanding and anticipating their expectations. Mention them in your pre-arrival communication , which should – you guessed it – also be personalized. And there are so many ways to personalize your communication. Learn more about hotel loyalty programs.

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Communication Catering Article Events 96

Revenue Hub

APRIL 10, 2024

If you’re a regular reader of our informational articles on hospitality marketing, chances are you caught our previous piece on Gmail and Yahoo’s new sender requirements. Read more articles from Cendyn The post Impact If Hotels Do Not Follow New Email Sending Requirements appeared first on Revenue Hub.

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Communication Accounting Article Marketing 79

Revenue Hub

MARCH 5, 2024

NB: This is an article from Hotellistat , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date These tools promise efficiency, personalisation and improved guest experiences, but like any technology, they have advantages and disadvantages. Hotels are also having to reshape the way they interact with their guests.

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Guest Satisfaction Communication Training Information 87

Revenue Hub

JANUARY 10, 2024

NB: This is an article from TrustYou Through AI’s predictive analytics, hotels can gain valuable insights into guest preferences, behavior, and occupancy patterns. AI algorithms can analyze guest data, such as online reviews and booking history, to create personalized communication and marketing messages.

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Communication Maintenance Article Customer Service 82

Revenue Hub

FEBRUARY 6, 2024

NB: This is an article from Demand Calendar Subscribe to our weekly newsletter and stay up to date Breaking down these silos is critical. The Negative Impacts of Silos Communication Breakdowns: Silos can lead to significant communication gaps. Guest experiences can suffer, leading to negative reviews and a tarnished reputation.

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Housekeeping Communication Article Customer Service 78

Revenue Hub

SEPTEMBER 22, 2023

NB: This is an article from Agilysys While overbooking allows hotels to maximize revenue and occupancy rates, it can also lead to challenges and potential guest dissatisfaction. In this article, we will explore the concept of hotel overbooking, its benefits and drawbacks, and discuss whether hotels should engage in this practice.

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Guest Satisfaction Reservations Communication Article 83

EHL Insights

JUNE 9, 2023

This article explores his proven strategies and firsthand experiences in building trust, effective communication, and promoting accountability. Oscar Postma, General Manager of Conrad, offers valuable insights into fostering such a culture in Singapore's growing hospitality industry.

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Accounting Communication Article 98

Revenue Hub

FEBRUARY 1, 2024

A hotel GMS automates communication with your guests, ensuring better overall experiences, and proactive communication before the review goes live at all. Read the full article at Fuel Travel The post How to Respond to a Negative Hotel Guest Review appeared first on Revenue Hub.

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Guest Satisfaction Communication Article Book 93

Revenue Hub

MARCH 4, 2024

NB: This is an article from Mews Subscribe to our weekly newsletter and stay up to date Here are the top strategies for increasing these types of bookings. Communicate your hotel’s advantages across all channels, including your website, social media and ads.

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Book Communication Reservations Article 75

Are Morch

OCTOBER 20, 2022

Newsletters are an excellent communication tool for the hospitality industry. Indeed, you can use social media and phone conversations to communicate with guests. So, this article reveals how […]. However, newsletters are the best means to truly update and engage them without being intrusive.

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Communication Article 76

Revfine

FEBRUARY 12, 2024

This article explores how data and data tools can help transform operations across the hotel, improve communication and efficiency, and drive revenue and profit growth. So, you are interested in hospitality data? In the current world of hospitality, data has become the cornerstone of strategic and tactical decision-making.

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Communication Article 59

Revenue Hub

FEBRUARY 29, 2024

NB: This is an article from Bookboost Subscribe to our weekly newsletter and stay up to date Why? Almost every article on the internet will tell you to provide excellent customer service, to personalise your communications and to create a good guest loyalty program. If the number is low, have you ever wondered why?

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Article Customer Service Communication Book 88

Revenue Hub

FEBRUARY 21, 2024

NB: This is an article from BEONx , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date What is a Guest-Centred Hotel? Among many ways to offer personalised guest services are creating loyalty programs, celebrating special occasions with them, understanding guest profiles, and using personalised communication.

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Communication Customer Service Housekeeping Article 94

Revenue Hub

MARCH 6, 2024

Start using AI faster : a simple document upload trains the chatbot answers about your hotel; Make communications more efficient: check grammar, adjust the tone and rewrite text for clarity using generative AI; Understand better what guests want to know: AI analyses conversations to suggest improvements to the information provided.

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Document Communication Information Article 79

Revenue Hub

NOVEMBER 22, 2023

This article will take you through the essentials of customer segmentation and show you how to use this powerful tool to increase bookings significantly. Campaign Examples Targeting Guest Segments Targeted Pre-Arrival Messages: Segment your pre-arrival email communication to increase upselling conversions and revenue.

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Article Book Communication Marketing 98

Revenue Hub

MARCH 4, 2024

NB: This is an article from Bookboost Subscribe to our weekly newsletter and stay up to date However, it comes with a price: they charge commission fees that can significantly cut into hotels’ profits, they reduce the amount of data available for the properties and interrupt the direct communication needed to foster loyalty.

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Book Communication Reservations Article 79

Revenue Hub

MARCH 12, 2024

There are great articles out there talking about customer service during the stay. NB: This is an article from Asksuite Subscribe to our weekly newsletter and stay up to date Keep in mind that every new guest creates expectations around the services of your brand and takes past experiences into consideration.

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Customer Service Book Article Reservations 81

Revenue Hub

OCTOBER 23, 2023

NB: This is an article from Revinate And that explosion has created a new world of data-driven hospitality, where the convergence of hotel marketer data, analytics , and guest expectations for personalized communications and service are redefining the way hotels connect with their guests.

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Marketing Regulatory Compliance Communication Information 83

Revenue Hub

OCTOBER 31, 2022

NB: This is an article from eZee Absolute. The hotel industry has lately turned to WhatsApp to streamline communications — both with the guests and among the staff. The hotel industry is a lot about communication. The hospitality industry is at such a stage where technology is no more an associate, it’s the leading aspect.

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Communication Article Blog 88

Revenue Hub

JULY 3, 2023

NB: This is an article from RateGain Whether due to unforeseen circumstances, changing travel plans, or other factors, cancellations can disrupt a hotel’s occupancy and revenue forecasts. Proactive communication, both before and after cancellations, can help salvage bookings and build guest loyalty.

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Guest Satisfaction Communication Book Customer Service 89