Revenue Hub

MAY 3, 2024

NB: This is an article from Aptech Subscribe to our weekly newsletter and stay up to date However, with technology’s growing role in hospitality optimization, the companies providing systems and solutions to hotel organizations may not always share the same mindset.

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Customer Service Guest Satisfaction Communication Article 63

Les Roches

JULY 18, 2023

Communication is one of the most important skills in both your personal and professional life and is essential in hospitality. Impactful communication allows us to work better with others, ensures guests get the help they need and boosts our ability to relate to those around us, which is useful in every walk of life.

Communication 52

Communication Hospitality Management Front of House Customer Service 52

Les Roches

DECEMBER 28, 2022

Then a career in communications could be for you. A communications manager is a critical role and plays an important role in promoting an organization, its people, products, and services – both internally and externally — through expertly-designed and executed communications strategies. What is a communications manager?

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Communication Blog Customer Service Marketing 52

Revenue Hub

FEBRUARY 21, 2024

One of the best ways to build customer loyalty is to adopt a guest-centric hotel strategy where guests feel that they are valued and treated exceptionally well, regardless of whether they’ve booked a standard room or an executive suite. Provide comprehensive training on customer service, communication skills, and problem resolution.

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Communication Customer Service Housekeeping Article 100

Revenue Hub

JANUARY 10, 2024

NB: This is an article from TrustYou Through AI’s predictive analytics, hotels can gain valuable insights into guest preferences, behavior, and occupancy patterns. This enables them to tailor their services to individual needs, resulting in a personalized and unforgettable experience. appeared first on Revenue Hub.

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Communication Maintenance Article Customer Service 88

Revenue Hub

FEBRUARY 6, 2024

While this might seem efficient on the surface, it often leads to a fragmented approach to guest service, where the left hand doesn’t always know what the right is doing. NB: This is an article from Demand Calendar Subscribe to our weekly newsletter and stay up to date Breaking down these silos is critical.

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Housekeeping Communication Article Customer Service 82

Revenue Hub

FEBRUARY 29, 2024

NB: This is an article from Bookboost Subscribe to our weekly newsletter and stay up to date Why? Because gaining new customers is more expensive than engaging with your current ones. In this article, we will delve into four not-so-obvious tactics that will help you increase your guest loyalty and achieve those goals.

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Article Customer Service Communication Book 94

Revenue Hub

JULY 3, 2023

NB: This is an article from RateGain Whether due to unforeseen circumstances, changing travel plans, or other factors, cancellations can disrupt a hotel’s occupancy and revenue forecasts. Proactive communication, both before and after cancellations, can help salvage bookings and build guest loyalty.

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Guest Satisfaction Communication Book Customer Service 94

Revenue Hub

FEBRUARY 5, 2024

A hotel prioritizing an inclusive design captures a wider audience and communicates a socially responsible stance that attracts new guests. AI-Powered Customer Service Improvements to Artificial Intelligence (AI) have led the way for bot-powered customer service, one of the top website design trends for this year.

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Customer Service Book Article Communication 91

Revenue Hub

APRIL 4, 2024

NB: This is an article from Flyr (formerly Pace Revenue) , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date In 2024, innovation seems to be waiting around every corner, and no industry is exempt from its influence and subsequent transformation.

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Book Guest Satisfaction Customer Service Pricing 91

Revenue Hub

DECEMBER 6, 2023

A world where they can make the right offer at the right time for the right person – in a communication that feels like a cohesive whole, rather than like some disjointed Mad Libs concoction. A world where efficiency gains from automation and automated-content generation go hand in hand with increased customer insights.

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Marketing Article Customer Service Communication 92

Revenue Hub

AUGUST 29, 2023

NB: This is an article from Userguest , one of our Expert Partners Savvy hoteliers are tapping into the power of upselling and cross-selling techniques to unlock additional revenue streams and enhance the guest experience. Strategic Pre-Arrival Communication The guest journey begins before they even step foot in your hotel.

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Communication Book Article Guest Satisfaction 68

Revenue Hub

NOVEMBER 18, 2022

NB: This is an article from WebRezPro. The key is friendly staff, ongoing guest communication, and proactive service. All departments should undergo customer service training, not only your clerks. Read rest of the article at WebRezPro. You don’t have to worry if you’re not an all inclusive resort in Dubai.

Housekeeping 88

Housekeeping Article Customer Service Communication 88

Revenue Hub

OCTOBER 6, 2023

NB: This is an article from Kennedy Training Network Subscribe to our weekly newsletter and stay up to date Understanding the difference, and being able to convey this to frontline staff, are essential for taking both to the next level at your hotel, company or resort. – Excellence in telephone communications. (A

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Guest Services Definition Communication Workshop 95

Revenue Hub

JANUARY 9, 2023

NB: This is an article from guestcentric. Given the ability to communicate in real time, this was also my platform of choice to reach out to businesses for information or whenever I needed instant customer service. Read rest of the article at guestcentric. The post Should Hotels Consider Betting on Twitter?

Communication 83

Communication Article Customer Service Accounting 83

Les Roches

DECEMBER 27, 2023

Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. In this article, we delve into the world of guest services, exploring what they are, their significance and how they differ from customer service in the hospitality industry.

Guest Services 52

Guest Services Definition Customer Service Concierge 52

Revenue Hub

MAY 23, 2023

NB: This is an article from Cendyn , one of our Expert Partners But it was many years in the making, and a direct result of the failures of voice search and chatbots that ushered in this next era of conversational AI. For guests, this means more efficient travel planning (with some tradeoffs) and instant communication with the hotel.

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Communication Customer Service Blog Book 69

Modern Restaurant Management

FEBRUARY 9, 2021

This article includes some simple digital marketing strategies that restaurants can quickly implement ahead of the Valentine’s Day holiday. CRM allows restaurateurs to ensure their business stays top-of-mind with existing customers and should be a focus area in any digital marketing plan.

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Marketing Reservations Communication Customer Service 221

Modern Restaurant Management

FEBRUARY 28, 2020

Just as verbal interaction can offer more opportunities to tap into human emotions than static visuals, so does smart speaker-based communication present novel ways to connect emotionally with consumers. The pymnts.com article notes: “More than three-quarters of U.S. Frictionless Hands-Free Response is Becoming Commonplace.

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Marketing Article Communication Information 168

Revenue Hub

FEBRUARY 7, 2023

NB: This is an article from innQuest An effective strategy that can help is to upsell additional services or products relevant to customers. According to studies, it can cost five times more to attract new customers than to retain existing ones. Why is Upselling Important in the Hotel Industry?

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Article Book Customer Service Reservations 79

Restaurant Engine

JULY 22, 2020

You want to always be working on improving customer experience for your restaurant online. In this article, we’re going to tell you how and give you some tips. How to Boost Customer Satisfaction. Sam Walton said, “The goal of a company is to have customer service that is not just the best but legendary.”.

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Customer Service Blog Information Communication 126

Les Roches

FEBRUARY 15, 2024

In this article, we’ll look at how important cultural awareness is to success in a global hospitality career and how to improve your cross-cultural awareness and communication. Improved customer experiences Having cultural awareness generally leads to better customer service experiences. What is cultural awareness?

Communication 52

Communication Guest Satisfaction Training Customer Service 52

Modern Restaurant Management

JUNE 23, 2022

The hi-tech workforce has expanded into factories, warehouses, ecommerce delivery fleets, and this article’s focus: quick serve restaurants. Restaurant and retail employees were hard to come by while the number of channels for interacting with customers multiplied.

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Back of House Download Article Customer Service 189

Metasphere

AUGUST 27, 2022

The chatbot is usually deployed as a digital customer service agent, mimicking a customer’s meaningful interactions with an employee. Chatbots can perform various functions, including responding to various queries, handling room service and housekeeping orders, and digitalizing the check-in and check-out process.

Customer Service 52

Customer Service Communication Housekeeping Book 52

Les Roches

JANUARY 25, 2024

In this article, we’ll look at what adventure tourism is and how you can start a career in this exciting field. You will need: Cross-cultural communication skills Outdoor experience Risk management knowledge Excellence in customer service First Aid certification Being multilingual can be useful in this global industry.

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Travel and Tourism Communication Hospitality Management Customer Service 52

Les Roches

MARCH 6, 2024

This article looks into the intricacies of brand strategy in marketing, exploring its definition, key elements and development process. It is a comprehensive framework that guides how a brand is positioned, perceived and communicated to its target audience.

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Marketing Communication Brand Management Information 52

Synergy Suite

MAY 2, 2023

In this article, we go over all the ins and out of restaurant employee scheduling and timekeeping software: what it is, what the benefits are, what to look for when selecting one, and more. It allows them to assign shifts, track availability, manage time off requests, and communicate schedule updates with ease.

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Scheduling POS Systems Communication Reservations 52

The Restaurant Times

AUGUST 29, 2020

The new reality for restaurateurs is going digital and leveraging online mediums to gain customers’ trust. In this article, we will uncover some effective restaurant marketing tactics to market your restaurant during the reopening phase. . Communicate About Your Restaurant Reopening. Communicate About Your Restaurant Reopening.

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Marketing Communication Information Budgeting 105

Revenue Hub

NOVEMBER 23, 2022

NB: This is an article from Cendyn , one of our Expert Partners. Companies across various industries from retail eCommerce to healthcare services have turned to these solutions for first-line customer service questions and requests. Read more articles from Cendyn. The benefits of call centers with AI integrations.

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Reservations Book Training Housekeeping 93

InnQuest

FEBRUARY 3, 2023

Even without COVID-19, profitability in the hotel industry is still a significant concern due to factors like: Increased dependence on web-based travel agencies The growth of tough competition Rising customer demands Sit tight, for you will learn some of the essentials for upselling in hotels in this article! What is Upselling?

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Book Reservations Communication Pricing 220

Les Roches

MAY 25, 2023

A range of skills are needed to make an impact in hospitality and tourism, provide quality service and ensure a good customer experience, and it can be an exciting and rewarding field for anyone who wants to develop their talents, meet people and constantly learn new things. What are the main skills for hospitality?

Communication 52

Communication Hospitality Management Training Customer Service 52

Les Roches

MAY 9, 2023

A range of skills are needed to make an impact in hospitality and tourism, provide quality service and ensure a good customer experience, and it can be an exciting and rewarding field for anyone who wants to develop their talents, meet people and constantly learn new things. What are the main skills for hospitality?

Communication 52

Communication Hospitality Management Training Customer Service 52

Les Roches

DECEMBER 30, 2023

In this article, we will delve­ into the key differe­nces betwee­n products and services in the hospitality industry. By the e­nd of this article, you will have a solid understanding of product/service differences and how these­ distinctions manifest themselve­s in various sectors, with a particular focus on the hospitality industry.

Guest Services 95

Guest Services Concierge Definition Customer Service 95

Les Roches

JANUARY 15, 2024

In this article, we’ll look at tips and tricks for boosting revenue in the hospitality industry and how you could go about embarking on an exciting career in hospitality revenue management. Set clear expectations for your sales team Effective­ communication and clear expectations are­ essential in hospitality.

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Communication Book Reservations Marketing 52

SiteMinder

OCTOBER 10, 2022

This article will give you an overview of the best hotel industry interview questions while also exploring the different questions you should be asking for different roles. While we’d generally recommend asking open questions, this is a very subtle opportunity to test the candidate’s communication skills. Table of contents.

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Housekeeping Customer Service Communication Concierge 52

The Restaurant Times

OCTOBER 22, 2021

To do this, they leverage their Unique Selling Proposition (USP) and an intimate understanding of changing customer preferences. In this article, we will discuss the top ways in which you can create a memorable experience for your customers. . Top Ways To Provide A Delightful Customer Experience In Restaurants.

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Communication Catering Customer Service Presentation 59

7 Shifts

NOVEMBER 17, 2020

How to communicate with staff after performance reviews. Bonus : Don't miss our downloadable employee evaluation form template at the end of this article! For example, if an employee isn't aware that they need to improve their customer service skills, then an evaluation form can be used to open a discussion about sharpening them.

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Download Scheduling Communication Accounting 148