Remove Article Remove Communication Remove Customer Service Remove Front of House
article thumbnail

Hotel customer service: what is it, and how can it become a career?

Les Roches

When we’re at a hotel, resort or other hospitality venue, we often say we expect good customer service. This is vital in the hospitality industry where customers are the lifeblood of the business and, if you want a career in hospitality management , you’ll need to understand customer service.

article thumbnail

The importance of effective communication

Les Roches

Communication is one of the most important skills in both your personal and professional life and is essential in hospitality. Impactful communication allows us to work better with others, ensures guests get the help they need and boosts our ability to relate to those around us, which is useful in every walk of life.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Diverse careers in hospitality and tourism: match your talents

Les Roches

What are front-of-house positions? Depending on the type of hospitality and tourism business, front-of-house roles typically require a combination of customer service and technical skills. These types of positions are ideal if you enjoy meeting new people and working with the public every day.

article thumbnail

Restaurant management skills as the gateway to a dynamic career

Les Roches

In this article, we’ll go over the skills that you will need to be successful in restaurant management. Customer service and feedback You should always make sure that you use feedback to improve the services and public opinion of your restaurant. Successful restaurant management requires a diverse skill set.

article thumbnail

Restaurant management skills as the gateway to a dynamic career

Les Roches

In this article, we’ll go over the skills that you will need to be successful in restaurant management. Customer service and feedback You should always make sure that you use feedback to improve the services and public opinion of your restaurant. You will also need to learn interpersonal skills and social skills.

article thumbnail

How to Create and Use a Restaurant Employee Evaluation Form

7 Shifts

How to communicate with staff after performance reviews. Bonus : Don't miss our downloadable employee evaluation form template at the end of this article! For example, if an employee isn't aware that they need to improve their customer service skills, then an evaluation form can be used to open a discussion about sharpening them.

Download 148
article thumbnail

Hotel and restaurant management career paths

Les Roches

The focus is on delivering exceptional customer service and maximizing profits. Front office management In a hotel, the front office management can also be called front-of-house management. The staff here are responsible for much of the customer-facing parts of the business.