Modern Restaurant Management

MARCH 22, 2024

During a recall, the biggest challenge for restaurants is getting complete, accurate information from their suppliers and passing it along to all their locations. who will manage communications to different stakeholders, who will notify supply chain partners, etc.) During a recall, your team should: Gather comprehensive information.

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Communication Training Information Budgeting 188

Modern Restaurant Management

SEPTEMBER 8, 2023

Luckily, there are proven ways to help build a solid, positive food safety culture, including boosting trust, improving communication, educating employees, and relying on tech tools, including Artificial Intelligence. Internally, trust fosters a sense of accountability and responsibility throughout the organization from the top down.

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Communication Training Accounting Information 208

Les Roches

JULY 18, 2023

Communication is one of the most important skills in both your personal and professional life and is essential in hospitality. Impactful communication allows us to work better with others, ensures guests get the help they need and boosts our ability to relate to those around us, which is useful in every walk of life.

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Communication Hospitality Management Front of House Customer Service 52

EATER

JULY 23, 2020

In a new report, Buzzfeed News finds that information like names, the last four digits of credit card numbers, addresses, and order histories from over 250,000 Instacart accounts were being sold in “dark web stores.” Multiple Instacart customers confirmed to Buzzfeed News that the information pulled about them was accurate.

Information 72

Information Accounting Blog Communication 72

Horizon Hospitality

MARCH 19, 2024

To attract new demographics and engage existing members, your club should keep its communications and messaging fresh. Here are a few basics to consider: Email Communications are Impersonal With all the talk of social media trends, it’s easy to forget that email is still a powerful marketing tool.

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Marketing Club Management Communication Events 130

Modern Restaurant Management

MARCH 6, 2023

Optimizing employee management and centralizing communications holds employees accountable for following health and safety procedures, whether that be ensuring that employees wash their hands properly or designated areas are kept clean. For example, managers can easily adjust cleaning schedules and ensure assignments are completed.

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Communication Information Scheduling Accounting 187

Revenue Hub

MARCH 5, 2024

Whether booking confirmations, check-in details, responses to reviews or simple requests for information, AI responds in real-time, reducing wait times and increasing overall guest satisfaction. This ensures that guests can always get support or information and contributes to a better guest experience.

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Guest Satisfaction Communication Training Information 89

Revenue Hub

APRIL 10, 2024

If you’re a regular reader of our informational articles on hospitality marketing, chances are you caught our previous piece on Gmail and Yahoo’s new sender requirements. And while these safeguards aren’t perfect, they’re still incredibly effective at filtering most emails that account holders would likely find not valuable.

Communication 80

Communication Accounting Article Marketing 80

Modern Restaurant Management

DECEMBER 18, 2023

In addition, AI can be used to automate and improve many back-of-house processes such as sales forecasting, purchasing, inventory, scheduling, and accounting. Looking forward to 2024, operators should prioritize owning their data to stay in communication with loyal customers and offer promotions for repeat business.

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Back of House Communication Scheduling Accounting 202

Hotelogix

OCTOBER 18, 2023

  👉It offers real-time information about room availability, pricing, and amenities, allowing potential guests to make informed decisions and quickly secure their reservations. Ensures Real-time Availability A reservation system provides accurate, up-to-date information about room availability.

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Reservations Book Information Guest Satisfaction 100

Revenue Hub

MARCH 4, 2024

OTAs are offering guests the best of both worlds: lots of information about properties, pricing comparisons and real guests reviews. On the other hand, it makes it difficult for hotels to establish direct communication with guests, to develop a loyal customer base and ultimately, to grow their brand awareness.

Book 80

Book Communication Reservations Article 80

7 Shifts

JANUARY 23, 2024

Reflective of team availability Don’t just schedule people blindly — take availability into account. Prior year data doesn’t account for when local festivals or sporting events happen. With this information in hand, you can get a clearer understanding of the amount of staff you need. Why is this important?

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Scheduling Server Communication Information 167

Hotel Owner

JANUARY 31, 2023

Sustainability is seen as crucial to the success of businesses across industries, but there is scepticism about who is telling the truth and being ethical, accountable and transparent. In the past decade, consumer consciousness and worldwide concern have increased in tandem with the growing severity of the climate crisis.

Travel and Tourism 111

Travel and Tourism Accounting Communication Budgeting 111

Modern Restaurant Management

MAY 1, 2023

One study found that in 2016, the food and beverage industry accounted for ten percent of all data breaches. First, they typically store significant customer and employee data, including names, addresses, and credit card information. That's why it's essential for restaurants to consider cyber liability insurance.

POS Systems 203

POS Systems Information Budgeting Customer Service 203

Modern Restaurant Management

SEPTEMBER 16, 2021

Near field communication (NFC) technology then captures information from the card or device and continues processing the payment. NFC tech uses a radio frequency that allows it to communicate with the restaurant’s POS system. The last thing you want is for a customer to experience fraud or have their information stolen.

POS Systems 186

POS Systems Download Accounting Communication 186

MEWS

JANUARY 30, 2023

A recent survey showed that 72 percent of consumers prefer email as their primary means of communicating with brands, which was corroborated by a McKinsey study that estimated that email is 40x more effective for acquiring new customers than social media strategies and the fact that conversion rates are three times higher than social media.

Marketing 162

Marketing Communication Book Information 162

Revenue Hub

MARCH 11, 2024

It is calculated by estimating the total profit generated by a customer for the entire duration of their patronage and takes into account how many repeat bookings they’ve made, gross revenue from the customer, and the length of the relationship (churn rate). How Do Hotels Measure CLV? Is your hotel already calculating CLV?

Reservations 83

Reservations Book Article Information 83

InnQuest

SEPTEMBER 28, 2022

The cloud PMS software must be adept at all key functions like getting listed online, making reservations, facilitating guest entry and housekeeping to communicating with guests all-throughout. accounting) so that all the information is seamlessly integrated and easily accessible at all times. To Wrap It Up.

Property Management 130

Property Management Catering Housekeeping Maintenance 130

Modern Restaurant Management

OCTOBER 15, 2021

Restaurants are feeling an unprecedented churn as they face staffing shortages, implement new SOPs, keep up with city, state, and national regulatory agencies and ever-evolving pandemic information – while also running their business and keeping everyone safe. Many restaurant leaders are feeling relentless pressure.

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Training Sanitation Information Communication 197

Les Roches

DECEMBER 27, 2023

They need excellent communication and interpersonal skills, should be able to multitask, maintain composure under pressure and demonstrate a high level of professionalism. Guest services is the face of hospitality businesses and the first point of contact for guests.

Guest Services 52

Guest Services Definition Customer Service Concierge 52

7 Shifts

JULY 22, 2022

Once you find your ideal candidate, their information is automatically filled into 7shifts so you can get your new hires on the schedule instantly, without the extra work. Your employees will also be able to view events on their mobile app, keeping them accountable and prepared for the day’s events. Communications.

Scheduling 156

Scheduling Document Special Events Communication 156

7 Shifts

NOVEMBER 23, 2023

Thanks to all the information at your fingertips, making the switch doesn’t have to be so hard. Now it’s time to research new providers, taking into account your learnings. I have used phone, chat, and video call, and they have all been informative and friendly. Communicate with both so they’re kept in the loop.

Download 88

Download Demo Customer Service Training 88

Revenue Hub

JULY 6, 2023

First thing’s first… Claim and Verify Your Hotel’s Google Business Profile Before your business listing can display on Google Maps, Search, and other Google services, you must claim and verify your account. It can’t be stressed enough how important it is that this information is correct. That’s because it’s true.

Accounting 84

Accounting Article Information Communication 84

Modern Restaurant Management

JUNE 30, 2023

Updating packaging to account for new ways of getting food from restaurant to car to house to table can increase propensity to re-order significantly. Not only was it successful during COVID but new habits account for a maintained lift in the new format. It’s not enough just to contain it for transport.

Pricing 179

Pricing Accounting Communication Training 179

Modern Restaurant Management

JUNE 15, 2021

Just prior to the pandemic, off-premises orders accounted for 60 percent of restaurant engagements, according to a National Restaurant Association report. For example, customers using these sources are searching for restaurants with information about allergens, vegan offerings and other consumer concerns and interests.

Communication 203

Communication Front of House Information Accounting 203

Revenue Hub

JUNE 28, 2023

Ability to leverage marketing automation Engage accounts and guests with the right interactions throughout their entire journey using automated journeys, segmentation and dynamic content that powers relevant and personalized experiences. Here’s how a hotel would benefit from leveraging both CRM systems together: 1.

Travel and Tourism 87

Travel and Tourism Communication Accounting Presentation 87

SiteMinder

SEPTEMBER 22, 2023

Once logged in, it offers a comprehensive view and control over all the information displayed on your Booking.com property page. The extranet also facilitates communication with guests through message templates and scheduled messages, ensuring timely sharing of essential information. Here’s how to create one.

Reservations 52

Reservations Accounting Communication Scheduling 52

Modern Restaurant Management

JULY 23, 2021

For example, if a customer provides their phone number at checkout, any time they use that number, their account will automatically be updated to a points-based rewards program. In addition, by linking their account to a phone number, even customers who pay in cash are identified and counted in a loyalty program.

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Download Accounting Information Communication 223

Revenue Hub

APRIL 16, 2024

With the influx of data from diverse interactions, there lies a golden opportunity to leverage this information to better understand and serve guests. The Importance of Guest Data in Hospitality In the hospitality industry, guest data serves as the foundational element that informs and enhances every aspect of the guest experience.

Information 87

Information Article Book Guest Satisfaction 87

Modern Restaurant Management

NOVEMBER 29, 2022

Maybe there was a breakdown in communication somewhere along the internal meal preparation process. These include how many employees are working per shift, how special requests are communicated, how modified meals are marked, etc. Digital tools make the communication easier and more accurate. Implement software.

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Training Communication Customer Service Accounting 225

Smart Brief Hospitality

MARCH 10, 2024

Because of this, hospitality companies quickly rallied to add mobile check-in and room keys, guest communications via text messaging, AI-powered concierge services, specialized and automated cleaning, and more. Another big game changer, over the last decade, is the automation of operational and accounting processes.

Concierge 104

Concierge Guest Services Communication Events 104

Modern Restaurant Management

OCTOBER 1, 2022

Include such information in the footer to appear wherever visitors go on the website and make a dedicated page with contact details. Implement a chatbot to assist users with making reservations, getting information, and answering frequently asked questions. Communicate with Customers on Social Media.

Marketing 203

Marketing Budgeting Communication Information 203

Revenue Hub

JUNE 12, 2023

Some examples of digital marketing tactics hotels might use include creating and maintaining a website, running social media advertising campaigns, using email marketing to communicate with potential guests, and leveraging online review sites to manage the hotel’s reputation.

Marketing 86

Marketing Article Accounting Blog 86

Modern Restaurant Management

MARCH 31, 2022

Joining Mood in 2018, he currently oversees the QSR team, focused on North America Account Management efforts. Businesses should be asking themselves, 'What do I want to communicate and what is my strategy behind the message?’ Why is communication a key to restaurant efficiency? How is QSR ownership changing?

Communication 189

Communication Training Definition Accounting 189

Modern Restaurant Management

AUGUST 8, 2022

However, as a restaurant operator provides free WiFi service to customers they can go beyond “marketing” and leverages technology to not only capture valuable customer information but as the critical first step for powerful messaging, communication and relationship-building. Real-Time Offers.

Marketing 187

Marketing Information Communication Accounting 187

Revenue Hub

SEPTEMBER 5, 2023

By having accurate and up-to-date information, hotels can avoid overbooking, allocate rooms more effectively, and provide guests with a seamless check-in experience. Overbooking Management While it might sound counterintuitive, overbooking is a common practice that takes into account the likelihood of cancellations and no-shows.

Pricing 96

Pricing Reservations Training Article 96

7 Shifts

NOVEMBER 12, 2020

For after-hours questions, tell trainees to communicate with their mentors via your restaurant's team communication tool to help staff maintain a work-life balance. If your restaurant uses 7shifts , help new employees log in to their accounts. Be thorough in your communication. Questions are encouraged. Who created it?

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Training Customer Service Communication Information 122