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How to Measure Guest Satisfaction in Hospitality Industry – 2023

InnQuest

In the hospitality industry, guest satisfaction is the ultimate goal. Satisfied guests are more likely to become repeat customers, leave positive reviews and recommend the property to others. To ensure continuous improvement and success, hospitality businesses must adopt effective methods to measure guest satisfaction.

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The Ultimate Guide to Chatbots in Hotel Industry

InnQuest

Chatbots have become an integral part of the hotel industry, reshaping the way hotels engage with their guests. They not only enhance guest experiences and drive bookings but also streamline processes, offering a valuable solution to the perpetual staffing challenges in the hospitality industry.

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Mastering Group Bookings: 4 Steps to Profitability

Revenue Hub

Fear not, though, because we’re here to guide you through the process of mastering group booking management. Fear not, though, because we’re here to guide you through the process of mastering group booking management. Understanding these differences will help you tailor your approach.

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Boosting Hotel Revenue: 7 Innovative Techniques and Strategies

Revenue Hub

What is the key to enhancing your hotel or lodging business’s revenue? Adopting innovative strategies, tailored to the evolving needs of your clientele. We have selected a range of measures and practical examples that will be most effective in helping you optimize your revenues.

Pricing 98
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How can hotels maximise direct bookings?

Hotel Owner

To enhance profitability and cultivate positive guest relationships in your hotel, it’s crucial to recognise the advantages of securing direct bookings. Clear display of rates, additional fees, and comprehensive information on amenities, services, and local attractions further enhances trust with potential guests.

Book 98
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Simple Customer Retention Strategy for Restaurants

7 Shifts

Sometimes you want to go where everybody knows your name. The ideal customer for your business is the one who comes back time and time again. Growing a loyal customer base is a key to growing your business and keeping it profitable year-over-year. In this guide, we’ll cover: What is customer retention.

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Online booking process strategies for hotels

SiteMinder

The online hotel booking process is how guests book and pay for a stay at your hotel. This process is made possible by your hotel’s website, open 24/7 to greet potential guests and turn their interest into confirmed stays. The importance of an online booking process for your hotel cannot be overstated.

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