MEWS

FEBRUARY 6, 2024

Why is protecting your hotel guest data so important? With so many uses in the hospitality industry, your hotel has a duty to protect it at all costs. Hotel guest data has a range of uses, from optimizing service, personalization, forecasting and building customer loyalty to increasing your hotel's bottom line.

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Hotelogix

NOVEMBER 9, 2023

Guest expectations in hospitality industry, today, is higher than ever and there are several factors behind this. Knowing how to satisfy a guest in the hospitality industry helps hoteliers accelerate growth. Offer Incentives Incentives play a huge role when it comes to meeting guest expectations in hospitality.

Housekeeping 245

Housekeeping Book Guest Satisfaction Blog 245

Hospitality Magazine

JANUARY 17, 2024

Hospitality speaks with Baba’s Place, Nikkei Bar, and Oborozuki about redefining the ‘F word’ and ushering in a new chapter for the dining style; one that’s fresh, and most importantly, respectful of the origins it draws from. While the culinary offering came easy for the trio, defining Baba’s was another story.

Catering 246

Catering Training Magazine Marketing 246

Are Morch

MARCH 3, 2024

It’s interesting to note that the hospitality industry has the lowest customer retention rates when compared to other industries. Customer retention is an important component of any business’s success and growth, and low retention rates in the hospitality industry can negatively affect revenue and profitability.

Article 97

Article 97

Hospitality Magazine

FEBRUARY 7, 2024

Hospitality magazine has long prided itself on being the industry’s go-to resource for the latest news, trends, openings, and movements that sweep across our ever-evolving industry. Ben Carroll Applejack Hospitality had a vibrant and eventful 2023.

Magazine 246

Magazine Training Events 246

InnQuest

JANUARY 5, 2023

The hospitality industry has witnessed customer patterns evolve drastically post the COVID-19 pandemic. And to be able to cater to this modernized approach, it is extremely crucial for businesses in the hospitality industry to upgrade their existing on-premise management systems to cloud-based systems. What is roomMaster Anywhere?

Property Management 224

Property Management Book Catering Reservations 224

InnQuest

JANUARY 5, 2023

2022 has left businesses in the tourism and hospitality industry with many important learnings, the most important one being – consumer preferences will be ever-evolving and the key to staying successful at all times is to prioritize guest experience. Wrapping Up. About InnQuest.

Travel and Tourism 223

Travel and Tourism Property Management Blog Book 223

MEWS

MARCH 7, 2023

Hoteliers are always seeking to provide the best experience possible, which is why the question “ what is good hospitality ” is so important. Knowing what it means to provide a top experience can help you shape everything you do when it comes to the guest experience from pre-arrival, to arrival, to in-stay and post-stay.

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Hospitality Magazine

JANUARY 22, 2024

You know why? And I know that for the South Australian wine industry, as well as the wine industry of the Hunter Valley, of Western Australia, Tasmania, we are a great wine producing nation and it’s an important product. And that’s why we really prioritise putting our shoulder to the wheel and making a difference.

Pricing 130

Pricing Magazine Marketing 130

Modern Restaurant Management

FEBRUARY 21, 2024

Now, I’m not sure we can do that anymore,” said Dr. Melissa Baker, associate professor and chair of the Department of Hospitality and Tourism Management in the Isenberg School of Management at the University of Massachusetts Amherst. Why did you want to explore the “Customer is Always Right” saying?

Customer Service 204

Customer Service Presentation Hospitality Management Magazine 204

Modern Restaurant Management

APRIL 15, 2024

For the first time this year, it also includes an educational component in which R ichard Sandoval Hospitality(RSH) aims to teach 60,000 early learners about the importance of bees through a signature in-school lesson plan in partnership with Title-1 elementary schools and through Chef’s children’s book on food sustainability.

Training 189

Training Magazine Book Marketing 189

InnQuest

DECEMBER 21, 2022

The hospitality industry is fast-paced and ever-changing, making it one of the most challenging environments to navigate. To be successful, having a firm grasp of the most important KPIs for the hospitality industry is a must-do for businesses. . Why Is It Important? . 11 Important KPIs To Track For Hoteliers.

Book 223

Book Marketing Customer Service Reservations 223

Les Roches

APRIL 29, 2024

The power of a warm welcome: creating memorable hospitality experiences 29th April, 2024 In this article As the saying goes, first impressions last and nowhere is that more true than in hospitality. That’s why hospitality businesses place such a strong emphasis on getting that initial welcome right.

Events 52

Events Hospitality Management Customer Service Article 52

Revenue Hub

MAY 3, 2024

NB: This is an article from Aptech Subscribe to our weekly newsletter and stay up to date However, with technology’s growing role in hospitality optimization, the companies providing systems and solutions to hotel organizations may not always share the same mindset.

Customer Service 87

Customer Service Guest Satisfaction Communication Article 87

Revenue Hub

APRIL 10, 2024

If you’re a regular reader of our informational articles on hospitality marketing, chances are you caught our previous piece on Gmail and Yahoo’s new sender requirements. Why are these new provisions in place? Why were these new requirements adopted? Why do I need to follow these guidelines? It’s an important one, sure.

Communication 83

Communication Accounting Article Marketing 83

Modern Restaurant Management

FEBRUARY 16, 2024

Why is it so important for restaurants and other food businesses to be aware of – and use – HOCI as a disinfectant and sanitizer? It’s also important to note that HOCI is compliant with CDC, FDA, and EPA regulations. Food Safety Specialist Francine L. coli, Listeria, COVID and Influenza. How is HOCI generated?

Sanitation 190

Sanitation Travel and Tourism Definition Training 190

Hospitality Magazine

APRIL 10, 2023

Hospitality speaks to Two Good Co’s Jo Rosenberg and Chef Martin Benn about how chefs can join the program and contribute to a very good cause. It’s important to us to move away from the thought that charities or social enterprises don’t provide a premium service or product,” says Rosenberg. So how does it work?

Events 130

Events Catering Training Magazine 130

InnQuest

AUGUST 3, 2023

In the hospitality industry, guest satisfaction is the ultimate goal. To ensure continuous improvement and success, hospitality businesses must adopt effective methods to measure guest satisfaction. Firstly, Why is Guest Satisfaction Important? Let’s get started! What Factors Affect Guest Satisfaction?

Guest Satisfaction 217

Guest Satisfaction Book Document Blog 217

7 Shifts

MAY 8, 2024

Today, I’m excited to share our updated brand and what’s to come for our amazing customers — including why we made these changes and how we’ve connected the entire restaurant employee experience. We know you have a million things on your plate, so we won’t dive into the nitty-gritty of the 7's curves and why every pixel is where it is.

Scheduling 88

Scheduling 88

Revenue Hub

NOVEMBER 7, 2023

Subscribe to our weekly newsletter and stay up to date More importantly, does it encapsulate the heart of hospitality? Having been deeply entrenched in the hospitality industry for decades, I’ve witnessed the evolution of practices, strategies, and ideologies that drive this sector.

Definition 101

Definition Pricing Article 101

Hotel Owner

APRIL 15, 2024

When it comes to luxury hospitality, too often businesses think about customer service as something you do. It may seem like a subtle nuance, but it’s really an important distinction. It may seem like a subtle nuance, but it’s really an important distinction. This approach is about taking hospitality to the next level.

Customer Service 98

Customer Service Marketing Events 98

Revenue Hub

FEBRUARY 29, 2024

One of the most important questions to ask yourself as a hotelier is how many of your guests are coming back after their first visit. If the number is low, have you ever wondered why? NB: This is an article from Bookboost Subscribe to our weekly newsletter and stay up to date Why? But what else is there?

Article 93

Article Customer Service Communication Book 93

Horizon Hospitality

FEBRUARY 7, 2023

Find out what is important to your target demographic. Our seasoned Hotel Recruiters at Horizon Hospitality know where to find the sales, marketing, and operational talent your properties need. The post Why Hotels Need Emotional Marketing appeared first on Horizon Hospitality. Is it environmental sustainability?

Marketing 246

Marketing Information Book 246

Hotelogix

FEBRUARY 22, 2024

In the fast-paced world of hospitality, staying ahead with efficient hotel management software is crucial. We understand the importance of streamlined operations, and if you're experiencing challenges in managing your hotel efficiently, consider upgrading to a better cloud-based hotel management software solution. 

Guest Satisfaction 130

Guest Satisfaction Housekeeping Demo Blog 130

Modern Restaurant Management

FEBRUARY 24, 2023

Why is the phrase “I need to know what I don’t know” so important to you and to explain your journey? This is why I choose to go back to school, specifically in the field of Industrial/Organizational Psychology, aka “the psychology of the workplace and its employees.” Do what you love!

Training 178

Training Scheduling Presentation 178

Omland Hospitality

NOVEMBER 28, 2023

Beyond the Color White: Exploring Non-Traditional Hotel Bedding Colors In the world of hospitality, where first impressions and lasting memories are woven into the fabric of every guest's stay, the importance of hotel room aesthetics is as profound as it is undeniable. Read More

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78

Hospitality Net

SEPTEMBER 18, 2023

In this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate CRO, and Jason Pirock, Corporate Director of Marketing at Springboard Hospitality, take a look at website optimization and how to create a website that engages prospective guests, captures abandoned guests, and most importantly, drives conversions.

Marketing 79

Marketing 79

Revenue Hub

MAY 10, 2024

The importance of guest experience management Brands aim to exceed expectations. It is therefore crucial for hospitality brands to prioritize and manage guest experiences – and to view them as an investment rather than a cost. It’s also about knowing the purpose of it: Why are you personalizing?

Communication 87

Communication Article Book 87

Hospitality Magazine

MARCH 1, 2023

When removing the pods, it is important to wear protective clothing and gloves as most varieties are covered in spines that can irritate the skin. Origins Okra or Abelmoschus esculentus is an ornamental plant that is considered part of the Malvaceae family which includes cacao, durian and hibiscus.

Magazine 246

Magazine 246

Hotel Business

JANUARY 19, 2024

The January 2024 issue is out and the cover story focuses on the industry’s career opportunities—and why it’s important to get the word out. There’s also a feature on Auric Road and its one-of-a-kind experiences, as well as an interview with Richard Sandoval, Spire Hospitality.

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69

Boutique Hotel News

OCTOBER 17, 2022

Several of the new proposals will affect the travel and hospitality sectors. I would encourage the government to work with the UK’s hospitality sector to unlock its enormous potential to support our economy in delivering growth, creating jobs and driving the recovery.”

Budgeting 147

Budgeting Pricing Book Marketing 147

Lodging Magazine

APRIL 3, 2023

The last few years have been anything but “business as usual” for the hospitality industry. But perhaps more important than the rate at which guests are now traveling, COVID-19 has changed both how and why they travel.

Travel and Tourism 113

Travel and Tourism Magazine 113

Revenue Hub

NOVEMBER 16, 2023

NB: This is an article from Revinate Yes, there’s another kind of data you need to be aware of — and not just so that you can sound smart at the next hospitality conference, but so that you can bring in impressive business results for your hotel. Third-party data… second-party data… first-party data… and now zero-party data?

Definition 97

Definition Article Information Marketing 97

Hospitality Magazine

FEBRUARY 26, 2024

Interaction is key in hospitality, and video CVs are a great way to get to know your next team member. According to the app’s Founder and CEO Rachelle Yilmaz, Visumé helps employers gain important insights into a candidate’s personality early on. Hiring staff is a vital, yet time-consuming task for operators.

Training 130

Training Back of House Presentation Magazine 130

InnQuest

JUNE 6, 2023

When it comes to the future of online travel agencies (OTAs) and their role in the hospitality industry, there are a few key trends and factors to consider. As technology continues to advance, the future of online travel agencies looks promising, with several key trends reshaping their role in the hospitality industry.

Travel and Tourism 131

Travel and Tourism Book Blog Pricing 131

Hotel Owner

APRIL 4, 2023

The government has said it has “no plans” to cut hospitality VAT to 10% in response to a petition launched by Andy Lennox, who runs the Fired Up hospitality group. The previous VAT relief for tourism and hospitality cost over £8bn and introducing a 10% would come at a “significant further cost”.

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Les Roches

MAY 9, 2023

If you’ve looked at working in the hospitality industry and hospitality management, you might have wondered how to get a start in this field. It can be intimidating to try to break into a new career, which is why internships are so popular in the hospitality industry. What is an internship?

Hospitality Management 97

Hospitality Management Catering Article Events 97