Modern Restaurant Management

JANUARY 22, 2024

But precisely, how can you determine what customers want? Understanding what people genuinely want is equivalent to discovering the key to long-term success. The Big Question: What Do Modern Diners Really Want? People want service that is quick, easy, and hassle-free.

Reservations 182

Reservations Customer Service Marketing Pricing 182

Modern Restaurant Management

JANUARY 30, 2024

You want to build deliberately from core strengths rather than reacting to every new opportunity, which can undermine what makes your concept work. They must connect to priorities across key operations, marketing, customer service and finance roles. What kind of decision authority are you expecting in return for capital investments?

Cost Reduction 204

Cost Reduction Server Training Customer Service 204

EHL Insights

JANUARY 12, 2024

Best-selling author, Will Guidara , claims “We are entering into a hospitality economy” – suggesting that what underpins the essence of hospitality, (service excellence, human interaction, personalization and the co-creation of memorable experiences), is actually what many sectors of industry are desperately in need of today.

Article 104

Article 104

Modern Restaurant Management

FEBRUARY 21, 2024

We are increasingly seeing that customers are uncivil across all types of service industries: hotels, restaurants, airlines, retail, and even in doctors offices. We want to highlight that it is important to take care of your customers- and so many employees and managers in service want to go above and beyond in taking care of customers.

Customer Service 204

Customer Service Presentation Hospitality Management Magazine 204

Modern Restaurant Management

SEPTEMBER 28, 2023

The fusion of technology and food service is transforming the way restaurants operate, enhancing customer experiences, and shaping the future of the industry. From the way we place orders to how they’re prepared, every facet of the food service sector is being touched by technology. billion and is expected to grow to $223.7

Communication 197

Communication Information Marketing 197

Modern Restaurant Management

APRIL 15, 2024

You'll want to specify the reason why you’re collecting data and your plans for what to do with that collected data. Remind that all answers remain confidential and will be applied only to increase the quality of service and customer satisfaction. Remember, the purpose here is not to inform but to reassure.

Information 196

Information Communication Training Server 196

Revenue Hub

FEBRUARY 14, 2024

I have always been a huge fan of articles written by Alan Young, CEO of Puzzle Partner, but I was super happy to read his most recent article entitled Has the ‘New’ Service Culture Become the ‘No’ Service Culture? Alan then adds… “We need to teach each and every person on our staff what true hospitality is properly.

Training 91

Training POS Systems Guest Services Article 91

Modern Restaurant Management

APRIL 26, 2024

Customers now want to see what’s in their food and have the option to adjust meals to fit their dietary needs. Customers now want to see what’s in their food and have the option to adjust meals to fit their dietary needs. They can enter what they can't eat right into the system, which then suggests safe menu items.

POS Systems 101

POS Systems Information Training Server 101

Revenue Hub

MARCH 19, 2024

Stellar service, driven by devoted hotel staff, is what makes a great property come alive. Subscribe to our weekly newsletter and stay up to date Distinctive, superior service is more important now than ever. Subscribe to our weekly newsletter and stay up to date Distinctive, superior service is more important now than ever.

Article 88

Article Pricing 88

Modern Restaurant Management

OCTOBER 21, 2021

Tipping for Service or Obligation? When I grew up, I understood that tipping was a way to show appreciation for excellent service. However, if service was below expectations or just bad, then the server would receive a tip between five and ten percent. Full-service restaurants. Thankfully, the food was excellent.

Server 197

Server Food Operations Presentation Pricing 197

Hospitality Net

JANUARY 15, 2024

Best-selling author, Will Guidara, claims We are entering into a hospitality economy – suggesting that what underpins the essence of hospitality, (service excellence, human interaction, personalization and the co-creation of memorable experiences), is actually what many sectors of industry are desperately in need of today.

Article 75

Article 75

Modern Restaurant Management

NOVEMBER 4, 2022

But being short staffed, even though it’s a legitimate excuse, is not justification for poor customer service. Other than the quality of a meal, customer service is key to attracting customers and keeping them coming back. There are ways restaurants short on staff can still provide excellent service.

Customer Service 190

Customer Service Training Scheduling 190

Revenue Hub

MARCH 18, 2024

NB: This is an article from Mews Subscribe to our weekly newsletter and stay up to date The most common types are percentage discounts, fixed amounts, discounts for bundled services like a package, or seasonal promotions. Once you get guests through the door, you can encourage them to spend on services and amenities using upsell software.

Pricing 101

Pricing Article Marketing Book 101

InnQuest

AUGUST 3, 2023

What Factors Affect Guest Satisfaction? Guest satisfaction is a gauge of how content customers are with a business’s amenities and services. In order to maintain a pleasant hotel guest experience, it will be helpful to teach your personnel the art of service recovery. Let’s get started!

Guest Satisfaction 217

Guest Satisfaction Book Document Blog 217

Modern Restaurant Management

JANUARY 4, 2022

To understand what customer intelligence is, we have to define what it means for restaurants. Those who adopt a guest-centric approach to food will continue to excel, combining traditional customer service with the personalization afforded by their data. Going Far Beyond Customer Engagement.

Customer Service 216

Customer Service Information Marketing 216

Service that Sells

MARCH 19, 2024

What would you say to upsell that customer to a premium spirit? Prompt 2: A group of four has just been seated. What can you say to increase your check average with an appetizer ? What response could you use to make the sale ? What response could you use to make the sale ? Probably not. Click here to learn more.

Training 85

Training Server 85

Boutique Hotel News

APRIL 20, 2023

Latif said: “What really excites me about Alliants is that it combines the two things that I’m really passionate about: SaaS and hospitality. Previously, Latif held positions at Travelzoo as head of business development, and Sonocent as vice president of sales.

Concierge 130

Concierge Business Development Training Marketing 130

Hotelogix

FEBRUARY 1, 2024

Independent hotels stand out in the bustling hospitality industry with their unique charm and personalized service. So what do they do?  It means they primarily maintain an Excel Sheet to keep track of guest records, availability, finances, accounting, etc. To deal with it, they need user-friendly hotel management software.

Guest Satisfaction 130

Guest Satisfaction Training Budgeting Demo 130

InnQuest

AUGUST 8, 2023

Firstly, What is Seasonal Pricing? Top 4 Benefits of Seasonal Pricing for Hotels Now that you know what seasonal pricing is, let us understand the benefits of implementing seasonal pricing for hotels. Seasonal pricing refers to rates that businesses charge during their peak or off-season.

Pricing 220

Pricing Guest Satisfaction Blog Budgeting 220

Revenue Hub

FEBRUARY 21, 2024

NB: This is an article from BEONx , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date What is a Guest-Centred Hotel? NB: This is an article from BEONx , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date What is a Guest-Centred Hotel?

Communication 99

Communication Customer Service Housekeeping Article 99

Hospitality Magazine

APRIL 17, 2023

What about marketing? Customer research is always helpful: ask GPT to give you a summary of Thai restaurants in the Geelong area rating them on service and food quality and to base the answer on online reviews, looking at ratings and opinions. I did this in my area, and the key issues were wait times and slow service.

Training 147

Training Article Marketing Pricing 147

Smart Brief Hospitality

MARCH 10, 2024

As the pandemic slowed travel to a halt and changed both the frequency and the ways in which we travel, the hospitality industry was forced to implement technological innovations with offerings such as no-contact guest services. What role do you see AI playing in the industry this year?

Concierge 104

Concierge Guest Services Communication Events 104

Modern Restaurant Management

JANUARY 13, 2022

Provide Customer Service Training. There is a direct correlation between customer service level and staff training. You will then have a capable team that consistently delivers unbeatable levels of customer service. Management has to provide training that matches the level of excellence they wish to deliver to their diners.

Front of House 218

Front of House Training Customer Service Communication 218

Modern Restaurant Management

MAY 10, 2021

With so much of a focus on health and safety, other details and levels of service are understandably pushed to the backburner. While the safety of guests and staff should remain the top priority, there are a few strategic ways that operators can elevate their service to retain and grow business right now. Differentiated Dining.

Presentation 195

Presentation Information Customer Service Marketing 195

7 Shifts

AUGUST 18, 2021

You may serve the best food on the block, but if your restaurant doesn't match its dishes with plausible customer service, your customers may never come back. Keep reading to learn how to do just that, as we cover what to do pre, during, and post dining service. Table of Contents. Before the meal. After the meal.

Customer Service 147

Customer Service Information Download Scheduling 147

Modern Restaurant Management

SEPTEMBER 29, 2022

No matter how excellent your customer service is, you will always encounter the occasional aggressive customer. According to the Business News Daily customer satisfaction survey of over 700 customers, about 80 percent said they would shift to a competitor due to bad customer service. Be civil no matter what.

Customer Service 198

Customer Service Scheduling Communication Training 198

InnQuest

FEBRUARY 3, 2023

An effective strategy that can help is to upsell additional services or products relevant to customers. What is Upselling? Upselling is a sales strategy that offers consumers additional services or add-ons to increase revenue. Upselling is most effective if you know about the customer’s interests and what they might value.

Book 220

Book Reservations Communication Pricing 220

Modern Restaurant Management

JUNE 2, 2022

The past two years have brought unprecedented changes across the restaurant industry, from new concerns related to social distancing and cleanliness to the acceleration of pre-pandemic trends such as the rise of mobile ordering and third-party delivery services. Stay Connected. But these short-term savings come with long-term costs.

Training 189

Training Pricing Guest Retention 189

Synergy Suite

MARCH 20, 2024

This sort of friendly interaction is what the FOH staff is there to provide. What is FOH (Front of House) in a Restaurant? In addition to providing excellent customer service, front of house staff are responsible for maintaining a clean and organized dining area, processing payments, and managing reservations.

Front of House 52

Front of House Back of House Server Customer Service 52

Revenue Hub

OCTOBER 6, 2023

I think there are a lot of leaders, including some with decades of experience that work at top-tier companies, who do not fully understand the difference between “hospitality” and “guest service.” So What IS The Difference? – Excellence in telephone communications. (A – Using open body language.

Guest Services 94

Guest Services Definition Communication Workshop 94

Hotel Owner

OCTOBER 28, 2022

What is the history of Aimbridge Hospitality? . As a trusted operator of over 80 lodging brands and distinctive luxury and lifestyle assets, we leverage our scale and operational excellence to deliver results for hotel owners and offer unparalleled opportunities for our team around the globe. . 2022 has been an incredible year for us.

Training 119

Training Marketing 119

InnQuest

SEPTEMBER 5, 2023

At a glance: What is Hotel Inventory Management? Firstly, What is Hotel Inventory Management? Hotel inventory management is the process of efficiently overseeing and optimizing a hotel’s available resources including rooms, services and facilities, to maximize revenue and guest satisfaction. Let’s get started!

Guest Satisfaction 218

Guest Satisfaction Maintenance Pricing Book 218

Revenue Hub

NOVEMBER 15, 2023

NB: This is an article from Smartpricing Subscribe to our weekly newsletter and stay up to date Upselling: A Vital Tool for Revenue Growth Upselling, at its core, is the practice of encouraging customers to purchase a superior version of a product or service they’re already buying.

Article 91

Article Download Communication Book 91

Boutique Hotel News

MARCH 8, 2023

Accor chairman and CEO Sébastien Bazin said: Pélisson “was an entrepreneur par excellence. Accor plans to soon relaunch the train service soon. He once said: “What matters most to [Dubrule and I] is that Accor should endure. The group has a pipeline of 1,247 hotels and approximately 216,000 rooms.

Training 130

Training Marketing 130

InnQuest

OCTOBER 17, 2023

In this article, we will dive into seven distinctive categories of the hotel guest profile and explore their characteristics in detail, shedding light on what drives each group. They seek streamlined processes, prompt services, and a serene workspace. The Eco-Conscious Travelers This is certainly a unique hotel guest profile.

Guest Satisfaction 130

Guest Satisfaction Catering Concierge Property Management 130

Service that Sells

JULY 4, 2023

Servers often determine what a customer orders, so why not be sure that they’re recommending items in the best possible (and profitable) way? Right way: You know what would go really great with your steaks is a Kendall Jackson Cabernet Sauvignon or perhaps a Robert Mondavi Merlot. Wrong way: Would you like a Martini or something?

Server 88

Server Training Pricing 88

Service that Sells

APRIL 24, 2023

Think about it this way — creating and maintaining an excellent restaurant team requires the same planning you put into other aspects of restaurant management. Think about it this way — creating and maintaining an excellent restaurant team requires the same planning you put into other aspects of restaurant management.

Scheduling 88

Scheduling Guest Services Communication 88