EHL Insights

MARCH 18, 2024

Once upon a time, in a land far, far away, there lived a time when excellent service was the hallmark of a luxury experience – one that was desired by the people and delivered by the best of companies. Today, it is an aspect of the service sector that has come to be expected by customers.

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Definition 98

eHotelier

MAY 7, 2023

How do customers perceive and react to service failure and recovery measures in today’s complexly interlinked business environments? Here is crucial guidance for travel and events practitioners to ensure that customers are as satisfied as possible following service failure.

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Events 278

Soft Inn

MAY 14, 2023

The customer service game is being changed with ChatGPT existing. Hoteliers should take note on how ChatGPT can transform their customer service for the better.

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Customer Service 246

Serviced Apartments

APRIL 10, 2024

UK: Voting is now open for three categories of the Serviced Apartment Awards, with the winners due to be revealed on 23 May 2024 at Leonardo Royal Hotel London Tower Bridge. Every year, a handful of SAA categories are voted for online by readers of Serviced Apartment News. Read about our 2023 winners here.

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Hospitality Net

MARCH 20, 2024

Once upon a time, in a land far, far away, there lived a time when excellent service was the hallmark of a luxury experience – one that was desired by the people and delivered by the best of companies. Today, it is an aspect of the service sector that has come to be expected by customers.

Definition 98

Definition 98

Modern Restaurant Management

JULY 18, 2023

The first thing on that list shouldn’t be the food – it’s the service. Great service will make someone a regular customer who comes in once or twice each month. I always go to the ones with the best service. Here’s my take on making good service great.

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Server Training Reservations 167

MEWS

NOVEMBER 27, 2023

It’s a very interesting time to run a serviced apartment or aparthotel brand. This type of blended accommodation sits right in the sweet spot of the demand for longer, more flexible stays and the emergence of technology that enables streamlined operations.

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MEWS

AUGUST 1, 2023

Serviced apartments respond to a market call for fully furnished apartments designed for short and long-term stays. Unlike hotels, serviced apartments are supposed to be a home away from home. This article explores the difference between hotels and serviced apartments.

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Article Marketing 130

MEWS

AUGUST 3, 2023

Powered by innovative technology, serviced apartments can streamline processes, provide a better guest experience and offer an easy check-in and check-out. Great hospitality tech not only enhances the operational efficiency of your serviced apartment but can also improve your bottom line, saving you money on additional costs.

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Hospitality Net

JANUARY 17, 2024

Most hotels in Barrie are what we would call “limited service”, however, some do offer more than others when it comes to amenities. I asked each GM what type of true service training each employee receives. Some offer in-house training, and others offer the brand standard training, but very few of them truly offer service training.

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Training 98

eHotelier

SEPTEMBER 6, 2023

Travel Outlook, The Premier Hotel Call Center™, is pleased to announce a partnership with Thrio, a revolutionary contact centre platform making waves in the customer service industry.

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Customer Service Reservations 246

Hospitality Net

APRIL 9, 2024

Fairmas proudly announces the appointment of Rolf Arndt as the Managing Director of its subsidiary, Fairmas Services GmbH, the Fairmas branch specialised in providing additional services for hotel owners & investors. Notably, Fairmas remains under the leadership of Niels Schroeder, while Rolf Arndt will lead the Fairmas Services GmbH.

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Hotel Management Network

APRIL 22, 2024

The post Curator partners Toast to boost F&B services in hotels appeared first on Hotel Management Network. Curator has partnered with Toast, a cloud-based POS platform, to optimise food and beverage (F&B) operations across its member hotels.

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MEWS

JULY 25, 2023

The right marketing strategy can help serviced apartments make an impact, grow and outdo the competition – all while boosting profitability. First, let's look at how to attract guests in different stages of the marketing funnel: awareness, consideration and the purchase phase.

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Marketing 130

Serviced Apartments

APRIL 25, 2024

UK: Serviced apartment owner-operator Mansley has achieved Green Tourism Gold accreditation across its portfolio. Mansley operates serviced apartments in London, Edinburgh, Inverness and Cheltenham. Sustainability officer at Mansley Serviced Apartments , David Wright said: “I am personally over the moon with this achievement.

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Communication 52

MEWS

JULY 27, 2023

Let's see how serviced apartments meet them by offering flexibility, comfort and convenience while bridging the gap between hotels and apartments. Modern travelers have diverse needs and preferences.

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eHotelier

MARCH 12, 2024

IRIS, a global market leader in digital F&B ordering, guest directory and concierge solutions for hotels and restaurants, has been selected by Kimpton Overland Hotel Atlanta Airport, to elevate its room service operations with mobile dining, offering guests a more convenient and expedited F&B ordering experience.

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Concierge Marketing 130

MEWS

AUGUST 10, 2023

Improving serviced apartment revenue is the deciding factor in your property's success. As more and more travelers search for a home away from home, owners of serviced apartments can unlock a lot of potential revenue. The right marketing tools, amenities and technology can dramatically improve your bottom line.

Marketing 130

Marketing 130

eHotelier

JANUARY 22, 2024

Just as your minor missteps resonate, so does the praise when you acknowledge your faults, apologize, and provide a genuine, human and tangible solution. Here's how you can transform challenging moments into opportunities to strengthen your customer relationships.

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Modern Restaurant Management

NOVEMBER 4, 2022

But being short staffed, even though it’s a legitimate excuse, is not justification for poor customer service. Other than the quality of a meal, customer service is key to attracting customers and keeping them coming back. There are ways restaurants short on staff can still provide excellent service. If a Problem Arises.

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Customer Service Training Scheduling 186

Modern Restaurant Management

FEBRUARY 22, 2024

With fast communication your guests receive the service they deserve each time they enter your establishment in a timely and effective manner. Let’s look at how two-way radios can benefit your restaurant and staff in helping provide a better service for your customers.

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Customer Service Communication Server 106

Modern Restaurant Management

FEBRUARY 1, 2024

Food delivery services have not only changed the way people eat, but they have also provided restaurant operators with both obstacles and possibilities. Understanding the Landscape Food delivery services have changed the restaurant sector, causing an evolution in consumer expectations. Satisfied consumers become brand ambassadors.

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Marketing 98

eHotelier

JUNE 19, 2023

Radisson Hotel & Suites Zurich, the largest hotel in the greater Zurich region with 447 rooms and serviced apartments, has opened its doors to long-stay guests and short-term visitors alike, giving guests an exciting new stay option while staying in Zurich.

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Les Roches

DECEMBER 30, 2023

In this article, we will delve­ into the key differe­nces betwee­n products and services in the hospitality industry. By the e­nd of this article, you will have a solid understanding of product/service differences and how these­ distinctions manifest themselve­s in various sectors, with a particular focus on the hospitality industry.

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Guest Services Concierge Definition Customer Service 95

Hospitality Net

APRIL 17, 2024

Artificial intelligence is revolutionizing not only traditional sectors but also reshaping the very essence of hospitality and service industries.

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MEWS

NOVEMBER 16, 2023

Hotel add-on services increase your hotel's revenue by adding more value to each reservation. They come in many shapes and forms, and there are many ways to ensure you're successfully marketing them.

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Reservations Marketing 130

Modern Restaurant Management

MARCH 3, 2022

.” No truer words were spoken by Benjamin Franklin and is a mantra that resonates deeply for businesses in the food service industry—many of whom are in recovery mode in the midst of the COVID-19 pandemic. That’s five to seven times more energy used by food service than in a commercial space. IoT to the Rescue.

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Maintenance Customer Service Pricing 208

Serviced Apartments

SEPTEMBER 22, 2023

UK: Luxury Serviced Apartments, a collection of long and short-stay properties in central London , has opened its latest site in Mayfair. Each apartment comes with a fully equipped kitchen and washer dryers, in addition to on-site concierge, daily fresh linen and towels, and 24-hour guest services.

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Concierge Guest Services 98

Serviced Apartments

APRIL 26, 2024

UK: Developer Canary Wharf Group (CWG) has secured £553 million of financing, including an £80 million loan for two serviced apartment projects along West Lane. The two serviced apartment buildings are located at 3 and 15 West Lane. Vertus, the BTR arm of CWG, added the two projects into its portfolio earlier this year.

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Scheduling 52

Hospitality Net

MARCH 11, 2024

Thanks to Wifirst’s "Wifi as a Service" business model, neasyHotel was provided with a tailor-made solution ensuring great WiFi is available while remaining within budget.

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Budgeting 104

EHL Insights

APRIL 16, 2024

Artificial intelligence is revolutionizing not only traditional sectors but also reshaping the very essence of hospitality and service industries. As we navigate this paradigm shift, let's try to understand the boundaries and challenges of AI application and adhere to strategic investment guidelines.

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Serviced Apartments

JANUARY 22, 2024

UK: Real estate agent Savills has been appointed to sell two C1 serviced apartment schemes located in The City of London and Farringdon for guide prices of £17 million and £11 million respectively. No 2 Suffolk Lane features 27 fully furnished serviced apartments arranged over basement, lower ground, ground and three upper floors.

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Marketing Pricing 98

EHL Insights

DECEMBER 19, 2023

Are your customers receiving excellent service? These questions are a good place to start when examining one of the most influential aspects of business success: customer service management. How can you be sure?

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Customer Service Service Management 98

Revenue Hub

MARCH 12, 2024

There are great articles out there talking about customer service during the stay. But they failed to address the customer service provided before potential customers turn into guests. Without perfect customer service at that stage, your chances of getting more reservations decrease significantly.

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Customer Service Book Article Reservations 84

Hospitality Net

FEBRUARY 28, 2024

Radisson Hotel Group announces the signing of its first Radisson Hotel & Serviced Apartments Glasgow. Located in Glasgow city centre, and with a target opening date of 2027, it will be the first serviced apartment offering for the Group in the UK.

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Hospitality Net

DECEMBER 26, 2023

serviced apartments offer full flexibility over long or short term visits with all the comfort and practicality you expect to find in a home. If you’re planning a holiday, business trip, or weekend away, you’ll want to find the perfect location.

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Serviced Apartments

APRIL 20, 2023

UK: The shortlisted entries for the 2023 Serviced Apartment Awards have been announced, in advance of the awards ceremony on May 18th in London. The shortlists have been chosen by an independent panel of expert judges which includes travel buyers, consultants, investors, designers, journalists and architects.

Marketing 105

Marketing 105