Horizon Hospitality

FEBRUARY 19, 2024

Between the rise in unreliable third-party to-go orders and a recent wave of price increases, there has been an increase in nasty reviews online. For some restaurant managers, over-the-top, bad reviewers simply do not merit a response, especially if the diners were unruly or rude.

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Horizon Hospitality

JANUARY 24, 2023

Every year, thousands of restaurants and hotels gear up for weeks of stuffy, time-consuming, and stressful annual employee performance reviews. Countless studies have proven yearly reviews are ineffective in motivating employees or encouraging productivity. So, why should restaurants and hotels stick with this outdated practice?

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Hospitality Net

APRIL 29, 2024

Among the various forms of electronic word-of-mouth, online reviews are often labelled as the most prominent and successful in influencing consumers’ purchase decision. In February 2024, Statista reported that the number of reviews on TripAdvisor has grown substantially and already exceeded the one billion mark in 2021.

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Revenue Hub

MAY 2, 2024

NB: This is an article from TrustYou Subscribe to our weekly newsletter and stay up to date Why Didn’t My Guest Leave a Review? As you can see, in the age of the Internet, (the act of) leaving a review is literally at the tip of our fingertips. You didn’t send them a survey/form and they don’t know where to leave a review.

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Modern Restaurant Management

NOVEMBER 3, 2022

From higher rankings to increasing your online reputation and brand visibility, Google reviews can boost your business for completely free. However, the term ‘get more Google reviews’ receives approximately 14,000 annual global searches, suggesting business owners and marketeers are struggling to find the secret to success.

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Hospitality Magazine

OCTOBER 23, 2023

Prime Minister Anthony Albanese has announced that China will review its current 220 per cent import duties on Australian bottled wine. ” The Chinese Government may take five months to complete the review, but will be supported by NSW Wine throughout the process.

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Modern Restaurant Management

FEBRUARY 21, 2023

Do you regularly look at your reviews on Yelp and Google? But then there are reviews like this one, delivered via Yelp to a restaurant with an entertainment area this past summer: “Good location, but freaking expensive. When it comes to bad reviews, neither is the right response. If not, you should be.

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MEWS

SEPTEMBER 7, 2023

In today's digital age, online reviews have become an integral part of the decision-making process for travelers. This is where Google hotel reviews come into play. As a hotelier, it’s crucial to understand the impact of guest feedback on your business.

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Modern Restaurant Management

MARCH 8, 2022

Bad reviews can come from anywhere and stay on the internet for thousands of potential customers to see. Some reviews point out small, one-off incidents and others touch on systematic problems. To help ease some of the frustration that follows receiving a negative review, look at it this way. Why Respond to Bad Reviews?

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Reservations Information Customer Service Marketing 225

InnQuest

AUGUST 29, 2023

The importance of hotel reviews in the world of hospitality cannot be emphasized. Among these reviews, negative ones often appear like blemishes on a canvas of positive feedback. In this blog, we will discuss how can you turn negative hotel reviews into positive experiences.

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Modern Restaurant Management

FEBRUARY 13, 2024

While the FDD is a comprehensive document, certain key sections demand careful scrutiny during an annual review. In short, certain sections of the Franchise Disclosure Document deserve special attention from the franchisor in its annual review.

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Modern Restaurant Management

SEPTEMBER 17, 2021

Online reviews have a lot of influence on today’s restaurants. Most customers check out reviews before heading over for their first meal. That’s why it can be nerve-wracking when a few bad reviews come in. Thankfully, having a few bad reviews isn’t the end of the world. Steps to Respond.

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Revenue Hub

FEBRUARY 1, 2024

Online reviews have an enormous impact on potential guests’ booking decisions. Negative hotel guest reviews significantly impact a property’s reputation and the likelihood a guest will book, or a happy guest will return. According to one study by Brightlocal , 94% of consumers said they avoid businesses with negative reviews.

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Restaurant Engine

MARCH 27, 2024

Google is one of the top review platforms, so make sure to increase your reviews, here. And did you know that nearly 75% of diners say they trust a restaurant with positive reviews over one without? To help you with review management tips, let’s look at 10 secrets to online review success. #1:

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Modern Restaurant Management

NOVEMBER 29, 2021

And the next day there’s a scathing Yelp review complaining about your customer service, the quality of food or both. Do you respond to a bad review with your fight or flight mechanism? Do you respond to a bad review with your fight or flight mechanism? To be appreciated. To be acknowledged. To be appreciated.

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Modern Restaurant Management

MARCH 9, 2020

In the Internet economy, online consumer reviews are a powerful tool used in helping businesses drive growth and integrate crucial feedback to create a better customer experience. For consumers, online reviews provide a source of expert opinion from peers that have had previous experiences with a product or service.

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Revenue Hub

SEPTEMBER 12, 2023

NB: This is an article from Mews Reviews are one of the first things potential guests see when they search for your hotel online. Subscribe to our weekly newsletter and stay up to date Positive reviews can help your hotel stand out in search results and attract more bookings. Here are some tips for monitoring your reviews.

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eHotelier

JANUARY 23, 2024

Following the success of Travel Market Life in 2023 - with its audience growing 220% - the podcast series has added a new Monthly Review Show [Spotify, Apple, Deezer] format, exploring topical subjects in the travel and hospitality industry, and putting industry experts to the test.

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Revenue Hub

OCTOBER 5, 2023

Check these five strategies backed by research and best practices from other hotels for some inspiration on how to increase your hotel’s review score. NB: This is an article from TrustYou Very few travelers will book an accommodation without looking at reviews first. stars on a 1–5 scale.

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Revenue Hub

MARCH 12, 2024

Imagine the reviews are not placed online but at your front desk. In the same way you hope they respond appropriately, kindly, and with the guest in mind, the same approach should be applied to online reviews. Here, the guest left a review highlighting the price and service. How would you expect your front desk team to respond?

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Hospitality Net

JANUARY 9, 2024

The year-in-review of hotel media, what was top of mind and who stole the headlines. The annual review is back, in a year of come-back things have shifted a lot. It is clear that what hoteliers have been reading was back to the usual concerns, trends, OTAs and more.

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Revenue Hub

DECEMBER 11, 2023

NB: This is an article from Travel Media Group Subscribe to our weekly newsletter and stay up to date By not responding to reviews, you could be turning away future business. Responding to reviews allows for a few things to happen. Whether the feedback is good or bad, it’s essential to acknowledge what each review says.

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Restaurant Engine

OCTOBER 11, 2023

It’s key to engage with your customers through their online reviews. Just as important, though, is using your strong, positive online reviews to leverage trust and loyalty in your restaurant. But once you have great reviews, what do you do with them? tweet this) For example, you get a terrific Google review.

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eHotelier

APRIL 11, 2023

Make sure you utilise feedback, whether positive or negative, to improve your hotel and your online reputation Sometimes all it takes to change someone's mind about your hotel is a few well-thought-out words by a sympathetic and professional manager.

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Revenue Hub

OCTOBER 18, 2023

The digital landscape has transformed how travelers select their accommodations, with online reviews being a pivotal tool. Here, we delve into the ins and outs of leveraging reviews to your advantage. Subjective Analysis : The content of the reviews is critical. If a guest spots recurring issues, it may deter them. percent.

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Revenue Hub

NOVEMBER 10, 2023

Check the latest global hospitality statistics for 2023, including review volume evolution, impact scores, and defining trends shaping the travel industry. In Q3 2022, the review volume was 68.5% of 2019 reviews. Compared to January-March 2023, the review volume increased by 22.5%. of the 2019 levels and recorded a 19.2%

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Revenue Hub

MAY 5, 2023

With studies showing that “the travel plans of over 90% of consumers were influenced by evaluations posted on online review websites,” it’s no wonder the hospitality industry faces an ongoing battle with fake online reviews, including everything from review blackmail and unjustified slander, to undeserved praise.

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Revenue Hub

OCTOBER 2, 2023

With hotels receiving a plethora of online guest reviews daily, writing a response to each review is strongly recommended. NB: This is an article from Travel Media Group The benefits of responding to online reviews include guest loyalty, repeat business, better hotel reputation, and a clear understanding of guest feedback.

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Revenue Hub

OCTOBER 5, 2023

NB: This is an article from GuestRevu Reviews play a critical role in your hotel’s online reputation and can often be the difference between a prospective guest booking your hotel or booking a competitor close by. Get your team involved in actively asking guests for reviews. Responding to all reviews is of paramount importance.

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Revenue Hub

OCTOBER 26, 2023

NB: This is an article from Arise Now, online reviews play a pivotal role in a hotel’s SEO strategy, influencing not just visibility but also credibility amongst consumers. The Impact of Online Reviews on Hotel SEO When it comes to online search, it’s fair to say that Google reigns supreme, and its search algorithm is always changing.

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Revenue Hub

AUGUST 31, 2023

The importance of hotel reviews in the world of hospitality cannot be emphasized. Among these reviews, negative ones often appear like blemishes on a canvas of positive feedback. In this blog, we will discuss how can you turn negative hotel reviews into positive experiences.

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Hospitality Net

APRIL 19, 2024

TripAdvisor recently announced that it blocked a record two million fake reviews in 2023, a massive 50% increase from 2022.

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Revenue Hub

JUNE 16, 2023

There’s plenty of research to support the fact that reviews turn lookers into bookers with nearly half of US consumers trusting reviews as much as recommendations from family and friends. Ask for Reviews A five-star rating doesn’t mean much if you have fewer reviews than stars. You also need recent reviews.

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Revenue Hub

SEPTEMBER 1, 2023

Reviews are key in guiding people in their purchasing decisions. NB: This is an article from ReviewPro According to recent STR data , guest reviews are the third most important factor – after location and price/value – to influence booking decisions. What About Negative Guest Reviews?

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PhocusWire

OCTOBER 17, 2023

The coalition, which also includes Amazon, Glassdoor and Trustpilot, seeks to work together on developing common standards and best practices to root out fake reviews and ensure consumers can make informed purchase decisions.

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Revenue Hub

AUGUST 23, 2023

NB: This is an article from Travel Media Group Receiving online guest reviews related to this subject is common, and these reviews need the utmost attention and consideration when writing a response to them. Remember that there is a correct way to respond to reviews on price when they are negative and positive.

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Modern Restaurant Management

APRIL 6, 2020

Social and review management has become an incredibly important part of the marketing mix in the restaurant industry, thanks to the growing proportion of online searches for dining experiences, as well as the increase in patrons making online reservations. Following are three best practices restaurants can follow to manage online reviews.

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