Les Roches

APRIL 29, 2024

The power of a warm welcome: creating memorable hospitality experiences 29th April, 2024 In this article As the saying goes, first impressions last and nowhere is that more true than in hospitality. An industry that’s all about personal service and human emotion relies heavily on creating a memorable customer experience.

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Events Hospitality Management Customer Service Article 52

Boutique Hotel News

FEBRUARY 14, 2023

Piers Brown, CEO at IHM (publisher of Boutique Hotel News), reflects on what hospitality providers can learn from BrewDog. Sure, there’s some mileage in the old saying “there’s no such thing as bad publicity”. I know they offer space to work and have a decent internet connection. But that’s been about it, until now.

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Events Scheduling Marketing 246

eZee Absolute

NOVEMBER 8, 2023

The hospitality landscape is evolving, and in this dynamic environment, your ability to provide top-notch services while optimizing your operations has never been more critical. Think of it as the next big leap in how our devices, like smartphones and smart hotel systems, connect to the internet. Table of Content What is 5G?

Guest Services 66

Guest Services Guest Satisfaction Concierge Housekeeping 66

Smart Brief Hospitality

DECEMBER 12, 2022

As hotel industry executives and analysts consider the year ahead, many are concerned with the impact of inflation. Rob Smith, Aimbridge Hospitality’s divisional president, full-service, noted that his company is making multiple plans to deal with the unexpected. Avian flu also has Calderini worried. Other trends to watch.

Travel and Tourism 98

Travel and Tourism Procurement Budgeting Article 98

Hotel Owner

JUNE 29, 2023

I haven’t looked it up, but I’m pretty sure that before he became a writer, Dante worked in hospitality. I didn’t sit down to write this to drive you into deeper despair or tell you things you already know. The UK travel industry grew by 60% in 2022 according to a survey conducted by MoneyTransfers.com as we packed our bags post-Covid.

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Special Events Marketing Reservations Communication 105

Modern Restaurant Management

APRIL 15, 2021

In 2019, the hospitality industry found it exceedingly difficult to staff our properties. They received 11 applicants, all of which had no experience in restaurants/hospitality ­­­– gas station attendant, quick mart experience, plumber’s assistant and so on. But where are they? Start Thinking Local.

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Training Server Scheduling 212

Hotel Business

JULY 25, 2023

By Marc Vaughn If there’s one thing that remains constant for the hotel industry, it’s the need for better, faster, more secure network connectivity. Keeping an eye on the future One of the key challenges that the hospitality industry faces is the rapid pace at which hotel businesses are evolving to become hyper-connected environments.

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Communication Business Development Guest Services 52

Modern Restaurant Management

MARCH 15, 2021

After more than a decade of investing in a variety of industries and branded businesses, I’ve learned what exactly businesses need to do before they start franchising and throughout the process to maximize success. These are all things to consider as you work toward closing deals with potential franchisees.

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Marketing Customer Service 208

STAAH

MAY 9, 2023

Keeping up with the latest trends in the hospitality industry is extremely important to increase your hotel’s revenue and occupancy. These top Hospitality Trends can help you prepare for your hotel marketing strategy. According to the World Tourism Organization, the tourism industry accounts for 5% of global carbon emissions.

Travel and Tourism 79

Travel and Tourism Book Accounting Information 79

InnQuest

AUGUST 24, 2022

Searching for popular market trends to promote your hospitality business? Undoubtedly, bleisure travel has shot up the travel industry charts as a viral trend. Hospitality folks come across the term “bleisure” every day — but how many are familiar with its true essence? You’ve come to the right place.

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Travel and Tourism Book Catering Marketing 130

Hotel Owner

FEBRUARY 13, 2024

While some 43% of hospitality venues believe they already have all the software solutions they need, 37% of venue operators may not have what they require and 20% are aware they don’t have the systems they need, according to the latest ResDiary Beyond the Booking hospitality report. This approach can contribute to long-term change.

Travel and Tourism 52

Travel and Tourism Concierge Information Book 52

Les Roches

JANUARY 12, 2024

Like most industries, hospitality has also be­en affected by digital transformation, re­sulting in a shift from traditional promotion methods to more innovative digital marke­ting strategies. Whatever your dream career in hospitality is, knowing these marketing strategies is a great way to get ahead and ensure success.

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Marketing Book Communication Scheduling 52

Modern Restaurant Management

JANUARY 8, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. Read the first part, here. For the second part, click here. An issue that may arise from this in 2024 is data privacy.

Pricing 215

Pricing Catering Training Marketing 215

7 Shifts

NOVEMBER 3, 2021

If you're like most restaurateurs it's things like theft (both time and material), lawsuits, spoilage, or staff turnover. In a restaurant this can mean a number of things, but in practical terms a restaurant data breach is where guest or company information is accessed and inappropriately used. Table of Contents. More on this below!).

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Information POS Systems Training Reservations 148

STAAH

MAY 23, 2023

Professionals from different industries value flexibility. Expect business travellers who turn up on your resort expecting high-speed internet and other business-related amenities to carry out their work while being on holiday – probably with their family. High-speed internet is a must. 1) Repurposing spaces. 3) Offer discounts.

Catering 52

Catering Book Marketing 52

Revenue Hub

DECEMBER 8, 2023

As we approach 2024, the hospitality industry’s landscape is set to undergo significant transformations characterized by increased personalization, automation, AI, and cybersecurity, just to name a few. But it won’t be business as usual for hotels and hospitality groups that want to stand out as demand climbs.

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Revenue Hub

JULY 6, 2023

The hospitality industry is a highly competitive market, with hotels fighting to attract guests and expand their customer base. Alt text will appear on the page when the image cannot be displayed if the user has a slow internet connection, or when the image file may be missing or broken.

Marketing 81

Marketing Article Book 81

The Restaurant Times

NOVEMBER 12, 2021

Today, Brian is a successful hospitality entrepreneur. He is the founder of a few hospitality startup companies including Taprobane Hospitality, BWJ Hotels & Resorts, and Island of Ceylon Travel & Tourism Company among others. In Conversation With Brian Joseph, Founder and Managing Director, Taprobane Hospitality.

Travel and Tourism 98

Travel and Tourism Definition Communication Training 98

Smart Brief Hospitality

DECEMBER 12, 2022

As hotel industry executives and analysts consider the year ahead, many are concerned with the impact of inflation. Rob Smith, Aimbridge Hospitality’s divisional president, full-service, noted that his company is making multiple plans to deal with the unexpected. Avian flu also has Calderini worried.

Travel and Tourism 52

Travel and Tourism Procurement Budgeting Article 52

EATER

AUGUST 31, 2022

In the hospitality industry, in which the entire raison d’etre is taking care of people, some hospitality professionals believe that there’s even more of an onus for restaurant bathrooms to take greater steps toward inclusivity. There was debate about the merits of wall-mounted versus automatic versus chain-pull flush. “A

Magazine 143

Magazine 143

Social Hospitality

MARCH 15, 2024

Sustainability is an important topic for the hospitality industry at the moment. Did you know the airline industry has been moving toward green technology in an effort to make flying more sustainable? Hospitality businesses need to adopt eco-friendly practices to stay competitive. Change is necessary and urgent.

Blog 52

Blog Communication Travel and Tourism Information 52

InnQuest

JULY 10, 2023

Wondering how to map out the perfect hotel market segmentation strategy that keeps your hospitality business ahead of the curve? This is especially true in the global hospitality market – an industry where businesses strive to offer memorable stays for a diverse range of guests. Your search ends here.

Marketing 130

Marketing Catering Budgeting Pricing 130

eZee Absolute

NOVEMBER 23, 2023

I’m sure whenever you visit any place, the first thing you ask is “Do you have Wi-Fi connection?” That’s why it’s easy and feasible to adapt Wi-Fi marketing in the hospitality industry. Now, this page contains a welcome message, certain terms and conditions users need to follow while browsing the internet, and usage statistics.

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Marketing Blog Information Accounting 98

Les Roches

JANUARY 8, 2024

Automation and a range of other technology-driven applications have brought about significant changes in various industries, including the hospitality sector. A number of top hotel brands have embraced automation in the hospitality industry to provide greater comfort and convenience and elevate the guest experience.

Housekeeping 52

Housekeeping Training Hospitality Management Travel and Tourism 52

Revenue Hub

FEBRUARY 7, 2023

The better your images, the higher your conversion rate In the competitive hospitality industry, visuals are key when it comes to marketing success – and for good reason. NB: This is an article from iVvy It’s important to plan ahead and have foresight in order to make the most of these possibilities.

Marketing 86

Marketing Book Article Pricing 86

The Restaurant Times

SEPTEMBER 1, 2021

The restaurant industry has changed dramatically over the past two years, with technology playing a significant role. While restaurants worldwide are increasingly embracing tech to streamline operations, the industry still has room for growth. ” – Ashish Tulsian. Virtual/Augmented Reality. Artificial Intelligence.

Article 52

Article Catering Training Marketing 52

Larry Mogelonsky

MARCH 7, 2024

Artificial intelligence (AI) is at the forefront of hospitality technology heading into 2024, and in looking at specific tasks where it can be deployed, a very lucrative application is in attribute-based shopping (ABS). Instead, the challenges are mainly psychological.

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Book Budgeting Reservations Presentation 100

EATER

NOVEMBER 29, 2021

If you strike out locally, fear not; vintage glassware also abounds on the internet. And if you have a friend who greets you with an expertly made margarita or Negroni when you pop around, you may be interested in feeding their hobby with the perfect holiday gift. I keep an assortment of coupes in my house,” Jones-Reid says.

Catering 101

Catering Accounting 101

Revenue Hub

FEBRUARY 20, 2024

Pre-Arrival Surveys: Before guests even arrive at your hotel, encourage them to complete a pre-arrival survey to find out about their preferences on things, such as room temperature, pillow type, room location, and any special occasions they might be celebrating during their stay. and boost ongoing profitability.

Marketing 95

Marketing Concierge Information Guest Satisfaction 95

Hotel Business

DECEMBER 23, 2022

How can hospitality companies alleviate these common interruptions for travelers, or at least make the experience better during the long waits? All of these things require strong connectivity (aka a good WiFi network). By Speleos Dravillas. When traveling for work or pleasure, time is of the essence. Let’s think about habits.

Travel and Tourism 59

Travel and Tourism Budgeting Customer Service Marketing 59

Bed and Breakfast Coach

MAY 4, 2023

Schedule your Complimentary Call with Yvonne Here In the old days, before the internet, much of the independent hospitality industry was populated by middle-aged to older couples looking for something fun to do in their retirement and to make a bit of money on the side.

Book 52

Book Scheduling Accounting Maintenance 52

Modern Restaurant Management

MARCH 16, 2020

Due to the Covid-19 outbreak effect on the restaurant industry, Modern Restaurant Management (MRM) magazine is compiling a list of resources available for restaurant owners, operators and managers. To be added to this guide, reach out to Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com.

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Training POS Systems Marketing Sanitation 234

Les Roches

APRIL 13, 2023

Importance and benefits of digitization in the hospitality industry Digitization has had huge effects on the hospitality industry. Importance and benefits of digitization in the hospitality industry Digitization has had huge effects on the hospitality industry.

Customer Service 52

Customer Service Training Hospitality Management Information 52

SiteMinder

SEPTEMBER 7, 2023

Internet fees and telephone call surcharges While basic Wi-Fi might be complimentary, premium internet services or international calls can incur additional fees, catering to the needs of business travellers. What are hotel fees? Hotel fees encompass a range of extra charges guests may pay for amenities and services.

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Book Valet Services Travel and Tourism Maintenance 105

Les Roches

OCTOBER 30, 2023

It’s also influencing hospitality management and a wide range of initiatives in the hospitality sector. The smart hotel is evolving as an integral part of technology-driven advances in the industry, so read on to find out more about the concept of a smart hotel and how it can change the world for the better when it’s done right.

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Concierge Travel and Tourism Information Catering 52

InnQuest

SEPTEMBER 13, 2022

As automation becomes more and more prevalent in society, it’s no surprise that it’s making its way into the hospitality industry. In today’s fast-paced digital world, hotel and motel operators must be able to keep pace with the needs of guests on an individual basis. What is Hotel Automation? Digital check-in kiosks.

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Housekeeping Book Guest Satisfaction Information 130

Revenue Hub

JUNE 13, 2023

Tiktok became available worldwide in August 2018, but only became hugely popular during the pandemic with everyone participating in the now infamous dancing videos published across the internet. According to research by Influencer Marketing Hub, TikTok is the most-used media in an internet minute, while Google search is number 5 on the list.

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Book Presentation Article Marketing 52