OpenTable

MAY 1, 2024

Chefs often find themselves at a crossroads between tradition and innovation, authenticity and adaptation. We asked several of the Gold Chef Prize judges to share how their identity has influenced their craft and got their insights into pushing boundaries and innovating in the kitchen.

Training 52

Training Marketing 52

The Restaurant Times

AUGUST 18, 2023

Embarking on a journey that traverses the realms of space exploration and culinary innovation, Benson Tsai’s story is a testament to the extraordinary places that passion, innovation, and an unyielding pursuit of change can lead. Drawing inspiration from his parents’ work ethic and careers, Tsai first received his B.S.

Article 52

Article 52

Les Roches

DECEMBER 29, 2022

Diversity and multiculturalism in the workplace are vital for any thriving business that wants to attract top talent and appeal to a broad customer base. As a customer-centric industry, diversity in hospitality is even more important. What is diversity in the hospitality industry? Internal diversity. External diversity.

Travel and Tourism 86

Travel and Tourism Training Front of House Customer Service 86

Travel Booster

JANUARY 15, 2024

As fintech evolves, its impact on travel reshapes how we plan, book, and experience our journeys. Fintech innovations in mobile wallets and payment apps allow for swift, secure transactions, reducing friction during the payment process.

Catering 52

Catering Marketing Book Events 52

SiteMinder

APRIL 22, 2024

” James Bishop, Vice President for Ecosystem and Strategic Partnerships at SiteMinder, highlights how integrating SiteMinder’s platform with Groupon’s can drive revenue growth for hotels. .” This, in turn, grants hotel guests access to a diverse range of properties and destinations, all within a streamlined booking process.

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Pricing Information Catering Reservations 69

Les Roches

OCTOBER 30, 2023

Having the right mindset can help foster positive organizational cultures, drive change, and ensure long-term viability and growth. This mindset fosters a culture of innovation, resilience, and adaptability, making it a valuable asset in both personal and professional endeavors. How do they reframe challenges in a positive way?

Communication 98

Communication Travel and Tourism Hospitality Management Resort Management 98

Modern Restaurant Management

JANUARY 3, 2024

Restaurants will entice their customers with the privilege of being among the first to savor new menu items, creating a sense of exclusivity and fostering anticipation. Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024.

Pricing 132

Pricing Marketing Catering Front of House 132

SiteMinder

FEBRUARY 25, 2024

Table of contents How can luxury hotel chains inspire your hotel brand? By observing and integrating the high standards, innovative amenities, and unique experiences offered by luxury hotel chains, your hotel can elevate its offerings. What are hotel brands? What makes a hotel brand the best in the industry?

Catering 52

Catering Budgeting Guest Satisfaction Marketing 52

Les Roches

DECEMBER 29, 2023

Let’s explore this concept, revealing how businesses can harness this for sustained success in today’s competitive consumer landscape. For employees, emotional engagement encompasses their feelings towards work, colleagues and the organization as a whole and can foster dedication and enthusiasm.

Communication 52

Communication Workshop Guest Satisfaction Catering 52

Modern Restaurant Management

JANUARY 8, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. Read the first part, here. For the second part, click here.

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Pricing Catering Training Marketing 215

Revenue Hub

JANUARY 10, 2024

Historically, select-service hotels might not have reaped the full benefits of revenue management due to the perception that such practices were tailored for larger hotels with diverse room types and amenities. Cost-effective strategy : Leverage advanced strategies without heavy investment in technology or specialized staff.

Pricing 79

Pricing Article Marketing Hospitality Management 79

SiteMinder

FEBRUARY 29, 2024

To equip employees with the ability to handle diverse guest needs, complaints, and special requests. What is hospitality training? Hospitality training is a comprehensive educational and practical program designed to equip individuals with the necessary skills, knowledge, and competencies required to excel in the hospitality industry.

Training 52

Training Customer Service Communication Guest Satisfaction 52

SiteMinder

MARCH 4, 2024

While many sectors have their own associations – industry groups, worker unions, lobbying collectives, and similar – the hospitality industry is unique in how fundamental being a part of and playing an active role in an association can be. Here’s the detail on why hotel associations are important: 1.

Strategic Planning 52

Strategic Planning Guest Satisfaction Marketing Training 52

Hotel Owner

AUGUST 16, 2023

Having started out as a KP and waiter in a motel I quickly realised what a remarkably diverse and interesting world of hospitality was. How would you describe the current state of the hospitality industry amid the cost-of-living crisis? I left with a further 2 A-Levels and multiple NVQ’s level 3 and 4.

Cost Reduction 98

Cost Reduction Pricing Presentation Travel and Tourism 98

Revenue Hub

JANUARY 11, 2024

The hospitality industry is ever-evolving, shaped by technological advancements, shifting consumer expectations, and the need for innovative strategies. travellers, and interviews with numerous Hilton travel experts, the report identifies four overarching themes expected to drive change and innovation in travel for 2024 and beyond.

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Guest Satisfaction Pricing Guest Retention Catering 83

Les Roches

FEBRUARY 20, 2024

In this article, we’ll go over these trends, which take in innovative flavors, eco-conscious practices, technology’s impact and health-oriented options. In this article, we’ll go over these trends, which take in innovative flavors, eco-conscious practices, technology’s impact and health-oriented options.

Catering 52

Catering Procurement Guest Satisfaction Hospitality Management 52

SiteMinder

JUNE 7, 2022

In the lead up to Pride Month, SiteMinder’s Chief People Officer, Dionne Woo, spoke with People Matters about SiteMinder’s commitment to a diverse and inclusive workplace. PM: How did remote working affect the mindset of people towards LGBTQ employees? For years, leaders have kept away from direct dialogues with employees.

Communication 52

Communication Events Marketing 52

Social Hospitality

JANUARY 19, 2024

Creating a dedicated space or hashtag Social media advertising has risen to prominence as a formidable tool for ecommerce businesses. Advertising allows brands to broaden their reach, increase sales, and establish brand awareness. Platforms like Facebook, Instagram, Twitter, and LinkedIn, have millions have active users each day.

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Information Catering Communication Budgeting 105

eZee Absolute

AUGUST 18, 2023

In this blog, we will explore the latest trends in hotel interior designs and how they can create an ever-lasting memory for your guests. The ambiance, layout, colors, and textures of a hotel’s interior can significantly impact how guests perceive their stay. So, how to choose the right design for your interior?

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Catering Guest Satisfaction Blog Definition 98

Les Roches

JANUARY 12, 2024

The quest for unique experiences among event attendees requires seamless solutions capable of accommodating diverse preferences, ensuring rapid responses, and digitizing customer experiences. In event management, technology has evolved from an optional addition to an indispensable element.

Events 52

Events Information Hospitality Management Communication 52

Les Roches

OCTOBER 27, 2023

We’ll also go over different strategies used by successful managers as well as how you can build your management skills. This will drive efficiency and success and can foster greater employee satisfaction. If you’re looking for paths to advance in most fields, it’s key to being an effective manager.

Communication 52

Communication Hospitality Management Resort Management Article 52

eZee Absolute

AUGUST 29, 2023

The hospitality industry is ever-changing. But the one thing that is always constant is the day-to-day operations that define your guest experience. With countless operations starting from housekeeping to revenue management, hoteliering is a hectic task and the essence of perfection is often lost. This is where hotel improvement ideas come in.

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Housekeeping Training Guest Services Communication 91

SiteMinder

DECEMBER 21, 2023

This article will briefly discuss why effective hospitality communication is important, ways to do it right, and how improved communication can help boost customer satisfaction. It encompasses a wide range of interactions, from front-of-house dialogue with guests to back-of-house coordination among staff.

Communication 59

Communication Information Presentation Front of House 59

Les Roches

JANUARY 9, 2024

A business model refe­rs to a framework that outlines how a company create­s, delivers and captures value­. By understanding busine­ss models, organizations can gain valuable insights into how re­venue is gene­rated, how customers are e­ngaged and what the associated costs are­. What is a business model?

Concierge 52

Concierge Pricing Marketing Revenue Projections 52

7 Shifts

JUNE 20, 2022

How is it different from a virtual restaurant? How to find success in ghost kitchens. How is it different from a virtual restaurant? Whether you want to call them ghost kitchens, dark kitchens, cloud kitchens, or something else, there's no denying that this new model has exploded in popularity these past few years.

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Front of House Presentation Kitchen Operations Server 174

Modern Restaurant Management

DECEMBER 21, 2020

We appreciate how our team shows up every day with positive attitudes, ready for new challenges and open to all of the operational changes thrown their way. We appreciate how our team shows up every day with positive attitudes, ready for new challenges and open to all of the operational changes thrown their way.

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Marketing Communication Pricing Scheduling 197

Synergy Suite

OCTOBER 26, 2023

In this guide, we’ll break down what COGS is, how to calculate it, and how to use the data to enhance your restaurant’s profitability. What is COGS? Cost of Goods Sold (COGS) represents the direct costs associated with producing the goods or services a restaurant sells.

Pricing 52

Pricing Portion Control Communication Menu Planning 52

Les Roches

JANUARY 11, 2024

This approach ensures future generations can continue to enjoy destinations and cultures by fostering positive interactions between tourists and locals and conserving customs. If you want to work in the hospitality industry, there is great potential for encouraging eco-friendly change. What is the goal of sustainable tourism?

Travel and Tourism 52

Travel and Tourism Catering Sanitation Information 52

Les Roches

DECEMBER 30, 2023

By the e­nd of this article, you will have a solid understanding of product/service differences and how these­ distinctions manifest themselve­s in various sectors, with a particular focus on the hospitality industry. In this article, we will delve­ into the key differe­nces betwee­n products and services in the hospitality industry.

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Guest Services Concierge Definition Customer Service 95

Synergy Suite

OCTOBER 5, 2023

In this article, we’ll explain the definitions of revenue and sales, how they’re different, and how to calculate each of them. Revenue and Sales: What are they, and how are they different? It represents the total income generated from selling food, beverages, and other services. In reality, they aren’t quite the same.

Catering 52

Catering Information Events Labor Cost Controls 52

EATER

JUNE 29, 2022

The story of how this style of fried chicken came to be is dredged in both European and African cultures. Fried chicken has emerged as a tool of reclamation and celebration, an edible emblem of our grand diversity. Is there something inherent in the seasonings, the ingredients, or the presentation that makes it ours?

Presentation 98

Presentation 98

Blue Magnet Interactive

OCTOBER 27, 2023

This article unravels the significance of each component of a well-balanced 2024 Hotel Marketing Budget and offers insights into how you can invest wisely. Versatility: Digital marketing is diverse. The landscape of the hotel industry in 2024 is evolving rapidly, with an unmistakable tilt towards the digital sphere.

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Budgeting Marketing Blog Book 52

Les Roches

JANUARY 16, 2024

Doesn’t it sound appealing to transform your tourism business from a small-scale endeavor that struggles for attention into an enterprise that is sought after, thriving and successful? Every entrepreneur dreams of such a trajectory, but only a few master what’s needed to achieve this goal. What is tourism marketing?

Travel and Tourism 52

Travel and Tourism Marketing Book Information 52

Les Roches

JANUARY 18, 2024

This article will delve into the compelling world of corporate communication and examine how effectively leveraging it can unlock success. This article will delve into the compelling world of corporate communication and examine how effectively leveraging it can unlock success. What is corporate communication?

Communication 52

Communication Information Presentation Article 52

The Restaurant Times

MAY 14, 2023

We had the opportunity to ask her a few questions: TRT: Can you provide further details about your book, Diamonds for Breakfast, including the inspiration behind it and how the idea came to fruition? How do you manage to juggle all these factors? However, she fearlessly joined her husband in their restaurant venture.

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Book Accounting Presentation Training 98

Les Roches

JANUARY 12, 2024

Entrepreneurs, marketing strategists, and a whole host of other roles in practically every industry require a thorough knowledge of how to set pricing. Pricing strate­gies are the me­thods and approaches businesses use­ to determine how much the­y charge customers for their goods or service­s.

Pricing 52

Pricing Marketing Definition Catering 52

Les Roches

JANUARY 20, 2024

In the diverse world of hospitality and hotel management , effective communication is a vital pillar of competence. This will enable you to learn how to communicate with your team and other parties. Managers frequently juggle tasks, from developing a strategy to monitoring operations.

Communication 52

Communication Hospitality Management Information Article 52