Hospitality Net

APRIL 24, 2023

The biggest line item for nearly every hotel’s operating costs is the housekeeping department. That isn’t going to change any time soon as rooms need to be cleaned in order for them to be resold.

Housekeeping 40

Housekeeping 40

Hospitality Net

JANUARY 8, 2024

Nevertheless, with labor issues omnipresent for hospitality – both supply and cost – this will always be an issue to decide. What a way to start 2024…by digging up the now classic hotel ops debate of to clean or not to clean. By the title, it should be clear where we stand (especially for upscale or luxury hotels).

Housekeeping 97

Housekeeping 97

Hospitality Net

FEBRUARY 21, 2024

The process of checking into and out of hotels has evolved significantly, particularly in the post-pandemic era. Initially, checking into a hotel involved rigorous sanitization practices by guests, who would clean everything from under beds to remote controls, mindful of germs.

Housekeeping 52

Housekeeping Sanitation 52

Hotel Owner

JANUARY 27, 2023

It revealed a total of 389 employees will benefit from their Heartcount Profit Share Scheme, which sees the business take 10% of net profits and share it equally with qualifying team members. We believe they shouldn’t, which is why Heartcount is calculated this way.”

Housekeeping 105

Housekeeping Events 105

Hospitality Net

APRIL 9, 2024

Officials of Twenty Four Seven Hotels, a third-party hospitality management company for premium-branded, select-service and lifestyle hotel segments in the western U.S., The service is available across multiple hotel departments, including housekeeping and more.

Housekeeping 100

Housekeeping Hospitality Management 100

Hospitality Net

APRIL 30, 2024

Scaling demand for location-based services and personalized guest messaging is forcing hotel owners and operators to rethink the strength and reliability of their wireless networks. To compete effectively and support guests’ mobile devices and a property’s IoT devices, hoteliers must upgrade their network infrastructure.

Housekeeping 52

Housekeeping 52

Hospitality Net

APRIL 8, 2024

hotel industry notched a big win in the latest jobs data: The American hospitality and leisure sector — which includes restaurants and hotels— is back to pre-coronavirus pandemic levels.

Housekeeping 71

Housekeeping 71

Hospitality Net

MARCH 22, 2024

I’ve had the privilege of working alongside many talented women in hospitality throughout my career, particularly here in San Francisco, so while it’s not entirely unprecedented, it’s certainly an important milestone.

Housekeeping 76

Housekeeping 76

Hospitality Net

JANUARY 16, 2024

Once, hotels stood as beacons of hospitality, where every guest was treated like royalty. Room service was a call away, and the meticulous housekeeping was a silent ballet that kept everything pristine. The lobby buzzed with the energy of travelers from far and wide, greeted by a concierge who knew the city like the back of his hand.

Concierge 98

Concierge Housekeeping 98

Hospitality Net

FEBRUARY 18, 2024

Imagine a luxury hotel where front desk staff greet you warmly, housekeepers meticulously prepare your room, and servers delight you with their attentive service. The contrast is stark, and it underscores a fundamental truth about hospitality – employee engagement and customer experience are powerfully intertwined.

Housekeeping 81

Housekeeping Server 81

Hospitality Net

AUGUST 18, 2023

Efficiently managing guest requests and the day-to-day tasks that arise for housekeeping, front office, engineering, and maintenance departments is crucial in any resort or hotel. A system that monitors and tracks these tasks and requests can help save time, money, and resources while elevating guest satisfaction.

Guest Satisfaction 97

Guest Satisfaction Housekeeping Maintenance 97

Hotel Owner

JUNE 18, 2023

In the dynamic, customer-centric world of the hospitality industry, understanding your business’s performance is key to staying ahead of the competition. These costs may include housekeeping wages, utilities, and amenities. By knowing your CPOR, you can make strategic cost-saving decisions and forecast future costs.

Strategic Planning 105

Strategic Planning Guest Satisfaction Book Housekeeping 105

Hospitality Net

MAY 26, 2023

CC: I’m a lifelong hotelier who got my first taste of the business by following my mom to work while she was a hotel housekeeper. Though these visits sparked my love of hotels, the reason my mom brought me to work has darker roots, it was to keep me safe from her abusive partner.

Housekeeping 98

Housekeeping 98

Hospitality Net

JUNE 1, 2023

Providing "always on" digital communication enabling guests to alert housekeeping when they prefer to reuse towels and sheets or have them refreshed. Installing motion sensors in public areas to save energy. Eliminating paper from check-in, check-out, and payment processes across a property and its amenities.

Housekeeping 86

Housekeeping Communication 86

Hospitality Net

AUGUST 10, 2023

Actabl, the leading hospitality software company dedicated to empowering hotels with actionable insights to drive profit, proudly announces the launch of its highly anticipated two-way integration between Alice and Transcendent.

Front of House 82

Front of House Guest Satisfaction Housekeeping Accounting 82

Revenue Hub

OCTOBER 25, 2023

NB: This is an article from IDeaS With everything from smartphone apps to door locks to checking in on guest activity, operators have long had more data than they could ever hope to sort through efficiently, and the big data conversation in hospitality has been overwhelmed with noise or misdirected by the wrong information.

Book 90

Book Housekeeping Maintenance Information 90

Hospitality Net

SEPTEMBER 1, 2023

In my experience, I’ve seen that collaboration between revenue and housekeeping managers can transform a hotel’s profitability. Many hotels regard revenue management and hotel operations as two separate departments with different responsibilities, objectives and no natural link.

Housekeeping 75

Housekeeping 75

InnQuest

NOVEMBER 21, 2022

As business started picking up again after the pandemic, inflation and the cost of living crisis worsened, threatening more uncertainty for the hospitality industry. Preferences vary widely in many aspects, so it’s important to make data-driven decisions on how to cast the net wide and please as many guests as possible. Conclusion.

Housekeeping 130

Housekeeping Book Property Management Pricing 130

Hospitality Net

AUGUST 7, 2023

Hotel cleanliness and housekeeping are essential factors that significantly impact guest satisfaction and positive reviews. It’s not location, location, location. It’s cleanliness, cleanliness, cleanliness.

Guest Satisfaction 72

Guest Satisfaction Housekeeping 72

Revenue Hub

SEPTEMBER 27, 2023

Upselling offers one of the most effective, proven ways to increase a hospitality organization’s income by selling to someone who is already your customer. Since these room attributes are, by definition, room product, ABS upsells are basically pure profit and pure NOI (net operating income).

Reservations 94

Reservations Guest Satisfaction Housekeeping Article 94

Hospitality Net

APRIL 26, 2023

Forget how much of a gratuity to leave the hotel housekeeper, the bigger question is becoming how do you tip hotel staff when you don’t have any cash?

Housekeeping 72

Housekeeping 72

Hotel Owner

NOVEMBER 30, 2022

As an industry, we’re great at listening to guest feedback, but that doesn’t always come directly, and sometimes the housekeepers, reception staff, F&B team and groundsmen, will have just as valuable insights for business changes.”. Talk of sustainability will move to carbon neutrality and net zero. Sustainability will evolve.

Book 105

Book Housekeeping Marketing Budgeting 105

Hospitality Net

JULY 3, 2023

A positive, welcoming demeanour is part of the job description for housekeeping, front desk, and restaurant workers, whose smiles, moods, and emotions are distinguishing features of the hospitality sector. Perhaps surprisingly, the smiles that greet you upon arrival at a hotel might not be genuine.

Housekeeping 66

Housekeeping 66

Hotel Owner

OCTOBER 21, 2022

Due to the dynamic nature of the hospitality industry, data collection and analysis can often be pushed to the side, leaving management unsure of their property’s performance. Why are KPIs & data analytics important in the hospitality industry? . Average Length of Stay (ALOS) .

Pricing 119

Pricing Book Accounting Housekeeping 119

SiteMinder

OCTOBER 9, 2023

In today’s competitive hospitality industry, understanding and optimising these metrics is crucial. Guest satisfaction metrics, such as Net Promoter Score (NPS) and online reviews, gauge guest experiences and areas of improvement. Water – Just like power, water can be a hefty expense for a hotel which runs 24/7.

Guest Satisfaction 59

Guest Satisfaction Accounting Book Housekeeping 59

Metasphere

AUGUST 27, 2022

Chatbots can perform various functions, including responding to various queries, handling room service and housekeeping orders, and digitalizing the check-in and check-out process. They will usually be based around “if/else” statements such as “Would you like to request housekeeping services?”

Customer Service 52

Customer Service Communication Housekeeping Book 52

Larry Mogelonsky

DECEMBER 11, 2023

This can lead to a scenario of stagnant growth and diminished net contributions (in both real and nominal values), coming right at a time when macroeconomic forces like the pursuit of sustainable operations are compelling hotels to devote extensive capital towards a property improvement plan (PIP).

Housekeeping 100

Housekeeping Maintenance Scheduling Property Management 100

Larry Mogelonsky

JULY 11, 2023

Inflation is eating away at net operating income which can curtail funds devoted to future product improvements. The Manager Side of Managing Labor Yes, labor, particularly in the housekeeping department, is very often the single biggest expense for operating a hotel. To stayover clean or not to stayover clean?”

Housekeeping 100

Housekeeping Article Budgeting Scheduling 100