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Nicholas Untermann named Resort Manager of Terranea Resort

eHotelier

Untermann is charged with overseeing all aspects of the world-class resort, including front desk, concierge, valet, and housekeeping operations as well as the Forbes Travel Guide Four-Star spa, retail, and nine dining venues.

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Will the Last Person to Check Out of the Hotel Turn Off the Lights and Close the Doors?

Hospitality Net

The lobby buzzed with the energy of travelers from far and wide, greeted by a concierge who knew the city like the back of his hand. Room service was a call away, and the meticulous housekeeping was a silent ballet that kept everything pristine. Once, hotels stood as beacons of hospitality, where every guest was treated like royalty.

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CoralTree debuts vacation rental collection

Hotel Business

Among the services provided by the CoralTree Residence Collection are owner relations and renovation services; accounting and financial services; guest/concierge services; front desk and amenity management; maintenance and capital project oversight; marketing; distribution and pricing; housekeeping; asset management; and procurement.

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Is the Labor Shortage Creating Higher Risk for Bed Bugs?

Hotel Business

For instance, self-service models ranging from check-in via mobile apps to in-app concierge services have allowed hotels to offer expected amenities with no human involvement. Additionally, the shift to less-frequent housekeeping during a guest’s stay has mitigated the overall strain on labor needs and shift structure.

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Maestro unveils 2024 tech roadmap

Hotel Business

Mobile tools, such as check-in/out, digital room keys, digital concierge services, workflow automation, digital payments and even robotics are positively impacting loyalty in many ways. “Hoteliers are telling us they are looking for newer ways to increase loyalty among guests and employees this year,” said Warren Dehan, president, Maestro.

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Meet Hotel Genie

NV Hotels

Guest Room Phone, Room service, Hotel information, Housekeeping, Concierge, and more on tablets, mobile phones, and Alexa devices. Place Housekeeping requests that are sent as email, text, or directly to your HOTSOS or Alice system Order Room Service. Access Hotel and other information.

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HB on the Scene: Leaders discuss AI, labor and other issues at AAHOACON24

Hotel Business

There are so many great stories about people who started as doormen or in housekeeping. At the 2024 AAHOA Convention & Trade Show at the Orange County Convention Center in Orlando, brand leaders took to the stage during the first General Session to discuss the issues affecting the hotel industry. We have to tell those stories.”

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