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Your bartender is your real hotel concierge

eHotelier

The hotel bar is experiencing a revival while guests who are over-satiated by screens are reverting to the ‘old school’ method of asking a real person what they should do or where they should go. There are plenty of ways to make this work for your topline growth.

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Burgh Island Hotel appoints head concierge

Hotel Owner

Burgh Island Hotel has appointed Simon James as its new head concierge. He began his career as a luggage porter at the Grosvenor Park Hotel, and although his career trajectory has varied since then, he was “always drawn back to the hospitality sector”.

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Karisma Hotels & Resorts Launches Autism Concierge

Hospitality Net

This week, Karisma Hotels & Resorts, in partnership with Autism Double-Checked, is pleased to announce the introduction of the world’s first-ever Autism Concierge. providing a dedicated contact for all autism-related questions and serving as an extension of the Autism Double-Checked comprehensive three-part training program.

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Meet RENAI by Renaissance: The Pilot Program for Renaissance Hotels’ New AI-powered Virtual Concierge Service

Hospitality Net

Travelers staying at select Renaissance Hotels, part of Marriott Bonvoy’s extraordinary portfolio of over 30 hotel brands, will soon have instant access to vetted, insiders’ picks for vibey cocktail bars, under-the-radar attractions, top-rated breakfast spots and more through an exciting new virtual concierge service.

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Hotel Concierge: Learn About Guest Services Representatives of a Hotel

Revfine

A hotel concierge is a specialist customer service representative, tasked with receiving guests, responding to guest needs, and helping to provide a pleasant all-round guest experience. In this article, you can learn more about what a hotel concierge is, what the role entails, and why these guest services reps are so valuable.

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Kimpton Hotels & Restaurants Rolls Out Stay Human Concierges

Lodging Magazine

SAN FRANCISCO—Kimpton Hotels & Restaurants announced the rollout of its Stay Human experience packages at select hotels globally. As part of the offering, Kimpton also introduces its Stay Human Concierges to help plan tailored trips based on guests’ preferences.

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Your Bartender Is Your Real Hotel Concierge

Larry Mogelonsky

One clear victor in the post-pandemic era has been the hotel bar, whether off the lobby, tucked away from non-guests or up on the roof. The infamy of a good hotel bar makes it the natural converging point for out-of-towners looking for the latest and greatest, both about the incumbent hotel and the destination at large.

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