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Is the Customer Always Right?

Modern Restaurant Management

Now, I’m not sure we can do that anymore,” said Dr. Melissa Baker, associate professor and chair of the Department of Hospitality and Tourism Management in the Isenberg School of Management at the University of Massachusetts Amherst. Is this just recent—post-pandemic—or something that has been going on longer?

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Restaurant Execs Optimistic About AI Impact

Modern Restaurant Management

More than half of respondents (54 percent) expressed optimism about the positive impact of AI in the restaurant industry, according to a survey from Slang.ai. Despite this optimism, less than one-third of operators currently utilize AI indicating untapped potential for technological integration within the industry. A promising 71.6

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Edge Hotel School appoints first ever researcher

Hotel Owner

Edge Hotel School has appointed Dr Weizheng Zhang as its first ever researcher after it launched as a centre for hospitality and tourism research. Andrew Boer, head of Edge Hotel School at the University of Essex, said: “Over its first decade, Edge Hotel School has developed a reputation for excellent industry-engaged education.

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How To Elevate Guest Experience In 2023

InnQuest

2022 has left businesses in the tourism and hospitality industry with many important learnings, the most important one being – consumer preferences will be ever-evolving and the key to staying successful at all times is to prioritize guest experience. Wrapping Up. About InnQuest.

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A More Financially Stable Workforce Can Fuel Industry Recovery — Even in a Talent Crunch

Modern Restaurant Management

Recent research found this shows no sign of slowing down, as more than a third of workers don’t intend to return to the industry. But, mounting research shows some workers are looking for more than just money. But, mounting research shows some workers are looking for more than just money.

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Future of OTAs in the Hospitality Industry: Trends & Predictions

InnQuest

When it comes to the future of online travel agencies (OTAs) and their role in the hospitality industry, there are a few key trends and factors to consider. As technology continues to advance, the future of online travel agencies looks promising, with several key trends reshaping their role in the hospitality industry.

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Hong Kong Poly Researchers Investigate The Growing Role for Service Robots In The Hospitality Industry

Hospitality Net

The COVID-19 pandemic catapulted the hospitality industry into a more digitised future. Service robots could solve many of the safety concerns felt to this day, but how are they perceived by customers?

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