Revenue Hub

MAY 18, 2023

No matter the size or type of hotel, if you want to boost bookings, maximize hotel revenue and remain competitive in today’s uncertain market, then there is significant value in using an automated pricing solution or an RMS. have changed and the solution will update your rate accordingly, without you having to lift a finger.

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Pricing Article Book Marketing 81

Revenue Hub

JANUARY 19, 2024

This integration ensures that non-room revenue is factored into the overall revenue management strategy, empowering hoteliers to make informed decisions regarding pricing, promotions, and service offerings to maximize RevPAG. This flexibility ensures that prices are aligned with the perceived value of these services.

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Pricing Article Workshop Guest Satisfaction 86

Revenue Hub

MAY 30, 2023

Subscribe to our weekly newsletter and stay up to date Often viewed solely as a tool for pricing and channel distribution, the potential of revenue management systems to dramatically uplift the guest experience is vastly underestimated. This efficiency can have a noticeable ripple effect on guest services.

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Guest Satisfaction Pricing Article Scheduling 74

Revenue Hub

JANUARY 18, 2024

But let’s break down and demystify what is required to automate guest service request management. First, you need a way to trigger and capture guests’ requests prior to arrival. For other guest services, the staff just needs to load items and packages into the system one time. But don’t be fooled.

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Reservations Article Pricing Guest Satisfaction 97

Les Roches

DECEMBER 30, 2023

Our programs combine teaching and mentorship from industry leaders with exclusive access to prestigious internships Bachelor of hospitality management Difference between guest services and customer service While guest services and customer service are often used interchangeably, there are subtle differences that separate them.

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Guest Services Concierge Definition Customer Service 95

InnQuest

MARCH 3, 2023

By automating many of the manual processes involved in hotel management, the staff can focus on providing excellent/hands-on guest service and more personal experiences. We offer competitive pricing without sacrificing quality or functionality in our software solutions. Learn more about us here.

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Communication Reservations Housekeeping Property Management 218

Hotelogix

OCTOBER 18, 2023

👉At its core, a Hotel Reservation System centralizes and automates the booking process, simplifying guest interactions and hotel operations.    👉It offers real-time information about room availability, pricing, and amenities, allowing potential guests to make informed decisions and quickly secure their reservations.

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Reservations Book Information Guest Satisfaction 100

Hotelogix

JANUARY 18, 2024

Ensure your booking engine displays real-time availability and pricing via the Hotel PMS to avoid overbookings and guest dissatisfaction.    Task automation: It should automate all booking-related tasks, including reservations and confirmation emails, so your staff can focus on delivering exceptional guest services.

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Book Catering Guest Satisfaction Reservations 130

Revenue Hub

NOVEMBER 1, 2023

This information is valuable for making informed decisions about resource allocation, marketing campaigns, pricing strategies, and overall business planning. By calculating GAC, your hotel can assess how much money you need to invest to generate a new booking or reservation.

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Article Marketing Information Book 99

Hotel Business

FEBRUARY 28, 2023

By Bob Habeeb Over the past three years, beleaguered hoteliers have faced down high turnover, uncertainty, the need to invest in new technology and, of course, price volatility. Even the fluctuating price of eggs has made it more expensive to serve a good breakfast. When are hoteliers going to catch a break?

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Pricing Guest Services Property Management Marketing 64

InnQuest

AUGUST 25, 2022

GuestTouch, a leading guest experience and reputation management solution for hotels has announced a partnership with InnQuest to provide hotels with integrated guest services. We offer reasonable pricing without compromising the functionality or quality of our software solutions. Learn more about our solutions here !

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Property Management Guest Satisfaction Hospitality Management Customer Service 130

Hotelogix

DECEMBER 7, 2023

These platforms work like magic to spread the word about property, inventory, prices, offers, etc. With guests leaving reviews on OTA platforms, your business gains good credibility, facilitating further bookings from across the globe. Choosing the right OTAs to partner with requires research and strategic planning.

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Book Budgeting Catering Strategic Planning 269

STAAH

OCTOBER 1, 2023

Challenges before using STAAH For any property type in the modern hospitality industry, technology can unlock efficiency that leaves staff to focus on guest service and not run mundane admin tasks. All apartments are fully equipped and feature high-end amenities (including Noble Isle toiletries that are sustainable and vegan).

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Book Guest Services Property Management Pricing 88

Revenue Hub

OCTOBER 9, 2023

Upselling serves as a mechanism to ensure these services – from suites with the best views to exclusive dining experiences – aren’t left on the proverbial shelf gathering dust. Improved Guest Services : When the hotel actively understands guest preferences for upsells, it often leads to better overall service.

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Presentation Article Guest Services Pricing 97

InnQuest

SEPTEMBER 28, 2022

Modern-day hotel tech is constantly being upgraded to cater to evolving guest preferences. However, the rising complexity of hotel management tech may reach a point where it restricts your hospitality staff from offering first-class guest service. Book a demonstration of our award-winni ng hotel management software here.

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Property Management Catering Housekeeping Maintenance 130

eZee Absolute

AUGUST 29, 2023

By optimizing these key touchpoints, you can showcase your commitment to guest-centric operations and create a lasting impression of professionalism and care. Personalized Guest Services Your guests crave personalized interactions that make them feel valued and understood.

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Housekeeping Training Guest Services Communication 91

SiteMinder

NOVEMBER 30, 2023

These technologies are designed to automate routine tasks, free up staff for personalised guest services, and provide valuable data insights for improved operations and guest satisfaction. If they did, 36% would be likely to pay more for their services, including hotel rooms.

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Guest Satisfaction Book Property Management Pricing 52

Revenue Hub

OCTOBER 20, 2022

All of these factors contribute to guest dissatisfaction and a negative review of the hotel. The rising prices and labor shortages have affected the guests just as much as the hotels themselves. Thus, prices are higher, but the raised prices do not reflect improved guest services.

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Guest Satisfaction Concierge Pricing Article 92

Revenue Hub

MAY 26, 2023

And when your hotel’s online rankings improve, you can increase your prices. In simple words, enhancing guest experience can lead to stronger brand value, more sales, and increased revenue. What are the 3 Important Components of Guest Experience? They are likely to recommend your property to their friends.

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Housekeeping Reservations Communication Article 91

Revenue Hub

OCTOBER 17, 2023

Where was the value for the price paid? I appreciate it is a tough time and the recovery post COVID-19 takes time, but prices continue to increase while service and value may not keep pace. Customer demand: guests who are willing to pay different prices. Perishable resources: unsold rooms perish every single night.

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Pricing Marketing Training Book 99

STAAH

AUGUST 20, 2023

Here is where RateSTalk helps them keep ahead of the curve with sharp pricing. For a busy resort like theirs, this is a boon as it means staff are not taken away from guest services into the administration of distribution. Lastly, in the highly competitive Thai tourism market, staying one step ahead of competitors is critical.

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Demo Book Guest Services Pricing 76

Les Roches

JULY 18, 2023

It’s important not to mix up customer service and hospitality. Hospitality only focuses on making guests feel welcome and comfortable, while customer service has a wider scope. What does guest service mean? Guest services is a similar term but with a bit of a difference.

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Customer Service Guest Satisfaction Guest Services Training 52

AHLEI

SEPTEMBER 16, 2022

Emphasizes the importance of security officers’ impact and commitment to guest service. Visit the CLSO course page to see pricing and add to your cart. Highlights of this online training platform include: Updated topics: civil unrest, active assailant, human trafficking, ADA guidelines, and more. CLSO Course Outline.

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Training Guest Services Pricing Information 52

Revenue Hub

OCTOBER 2, 2023

Central to attracting prospective and recurring guests is effectively motivating positive posts on social media and positive reviews on travel review sites. Cornell found that hotels that increased review scores by one point (on a five-point scale) and could raise prices 11.2 percent while maintaining the same occupancy.

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Reservations Pricing Guest Satisfaction Article 92

SiteMinder

SEPTEMBER 7, 2023

Taxes and similar fees While not traditionally considered a hotel fee, taxes can be considered in the same way in terms of it being an additional cost to your guest. Depending on where you’re operating, taxes may be included in the room price (e.g. Stay away!”.

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Book Valet Services Travel and Tourism Maintenance 105

SiteMinder

OCTOBER 16, 2022

Marketing & pricing: Analysing financial statements can indicate whether your hotel’s marketing and pricing strategies are bringing in enough revenue, and whether you need to adjust your approach. This can be helpful for: Setting prices for your rooms or services (to maintain a healthy profit margin). Entertainment.

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Pricing Information Maintenance Accounting 72

SiteMinder

SEPTEMBER 6, 2023

This process is made possible by your hotel’s website, open 24/7 to greet potential guests and turn their interest into confirmed stays. It should include a smooth, secure booking system that shows real-time room availability and pricing, letting guests book a room without the back-and-forth of phone calls or emails.

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Book Reservations Blog Demo 98

Revenue Hub

FEBRUARY 27, 2023

Though prices and demand are at all-time highs, costs are through the roof — rising labor costs, supply costs, property maintenance costs, etc. Everything from additional guest services , to in-stay purchasing, happy hours at the bar, to a flash-sale local tour impacts this metric. You can’t win at what you don’t measure.

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Article Housekeeping Maintenance Information 80

Revenue Hub

MARCH 26, 2024

Data from guest feedback (conversational analytics) can not only be used by your guest service department for real-time feedback in their customer interactions but can also provide the basis for improved training of representatives, services, amenities, Moving further, revenue managers can leverage and analyze that same data over a specific time span (..)

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Guest Satisfaction Procurement Information Article 62

Les Roches

NOVEMBER 18, 2022

Marco also supports the stepped approach to the internship process, whereby second semester interns are offered ‘entry level’ operational roles in which they can learn some of the core service skills, before taking on a more senior position in semester 5. “At Getting the basics right.

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Special Events Guest Services Presentation Pricing 98

SiteMinder

SEPTEMBER 10, 2023

Guest services: Include costs for guest amenities like complimentary breakfast, in-room entertainment, loyalty programmes, and any planned upgrades or new services. Budget-friendly revenue management : SiteMinder’s platform enables you to make dynamic pricing decisions that align with your budget goals.

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Budgeting Maintenance Front Desk Operations Document 59

Hotel Business

OCTOBER 17, 2023

Prioritizing employee safety with WorldSafe’s tools and strategies ensures a motivated workforce, leading to improved guest service and satisfaction. WorldSafe can benefit hotel owners by enhancing their establishment’s reputation and trustworthiness.

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Information Blog Guest Services Marketing 59

Metasphere

OCTOBER 26, 2023

We must continue to innovate, leveraging technology and new platforms, to enhance the guest experience and remain competitive", as quoted by the late Arne Sorenson, whose visionary leadership has left an indelible mark on the hospitality industry.

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Guest Satisfaction Training Workshop Catering 52

SiteMinder

NOVEMBER 22, 2023

Pricing & marketing Developing a strategic pricing model is key to attracting the right audience while maximising revenue. Proper training and clear communication of roles and expectations are vital to ensure smooth operation and excellent guest service. Tip : Conduct role-specific training sessions.

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Events Budgeting Book Workshop 59

Revenue Hub

OCTOBER 28, 2022

Filling up as many rooms as possible with the most optimized pricing for each room has always been the main focus of the traditional hotelier. While revenue per available room (RevPAR) has been the most common metric to hotels in the past, today they are finding revenue per available guest (RevPAG) to be even more important.

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Special Events Book Information Reservations 79

Xotels

FEBRUARY 3, 2021

Of course, you can for the ‘win a price’ approach, or try to push your special offers. From here the guest can also navigate to any social media pages. Think of describing the exact location, full details, and any price per usage that might be involved. The key in using QR codes comes down to added value. Room features.

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Guest Services Marketing Information Concierge 49

SiteMinder

OCTOBER 11, 2022

Customer service is the main purpose of these roles, so the department must be designed in a way that allows for easy and comfortable customer interaction. As the main guest service department in a hotel, front office functions include: Answering phones. Greeting guests upon arrival. Checking guests in.

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Front of House Housekeeping Maintenance Back of House 59