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A guide to hotel departments, operational areas and building functions

SiteMinder

Customer service is the main purpose of these roles, so the department must be designed in a way that allows for easy and comfortable customer interaction. As the main guest service department in a hotel, front office functions include: Answering phones. Greeting guests upon arrival. Checking guests in.

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A comprehensive overview of job positions within a hotel

SiteMinder

Duties include negotiating with vendors, managing contracts, quality assurance, stock taking, and accounting. Human resources manager. Revenue manager. A revenue manager’s job is to set hotel prices. Guest services hotel positions. Food and beverage/Restaurant manager. Night auditor.