eHotelier

FEBRUARY 8, 2024

A Philadelphia native, Bauer has been with the property since 2007, most recently serving as Director of Sales and Marketing since 2016. Bauer’s new role entails overall management of the property including profitability, guest service, product quality, and cleanliness and maintenance.

Maintenance 130

Maintenance Guest Services Marketing 130

Xotels

FEBRUARY 3, 2021

Anywhere you will see this recognizable signage being used for informative reasons or marketing purposes. Simply scanning the 2D ‘BAR’-code offers an easy method to take guests into an online mobile platform, the opportunities seem to be endless (create your own at www.qr-code-generator.com). QR codes as a Marketing Tool for Hotels.

Guest Services 49

Guest Services Marketing Information Concierge 49

Revenue Hub

JUNE 27, 2023

Guest profiles built by data offer hotel marketers a single pane of glass to view the guest’s stay history, preferences, and life events or celebrations. As a first touch, a hotel’s marketing team must design a website that attracts and maintains a guest’s attention.

Marketing 90

Marketing Book Travel and Tourism Communication 90

eHotelier

FEBRUARY 4, 2024

A Philadelphia native, Bauer has been with the property since 2007, most recently serving as Director of Sales and Marketing since 2016. Bauer's new role entails overall management of the property including profitability, guest service, product quality, and cleanliness and maintenance.

Maintenance 130

Maintenance Guest Services Marketing 130

Lodging Magazine

DECEMBER 15, 2023

The third article will focus on development and guest service trends in the leisure market. LODGING brings you the second installment of our three-part Ownership Series, providing owner perspectives on various hot topics and industry trends.

Strategic Planning 126

Strategic Planning Guest Services Article Magazine 126

Lodging Magazine

NOVEMBER 30, 2023

The third installment will focus on development and guest service trends in the leisure market. We speak with J&P Asset Management about best practices and trends in the extended-stay segment. Look for the second article next month, offering advice on the conversion process.

Pricing 126

Pricing Guest Services Article Magazine 126

Les Roches

DECEMBER 30, 2023

Our programs combine teaching and mentorship from industry leaders with exclusive access to prestigious internships Bachelor of hospitality management Difference between guest services and customer service While guest services and customer service are often used interchangeably, there are subtle differences that separate them.

Guest Services 95

Guest Services Concierge Definition Customer Service 95

Hotelogix

NOVEMBER 19, 2023

  Your guest service standards: They significantly influence hotel occupancy rates. When guests receive exceptional customer service and have an enjoyable experience during their stay, they are likely to write positive reviews and recommend the hotel to others.

Book 148

Book Pricing Events Guest Services 148

Revenue Hub

NOVEMBER 2, 2023

Marketing efforts are usually front of mind when it comes to boosting bookings, but what’s behind a good marketing strategy? Analyzing this data empowers you to shape your marketing strategy and guest service effectively. Who Are Your Guests and Why Do They Choose You?

Book 94

Book Guest Services Article Marketing 94

InnQuest

SEPTEMBER 12, 2023

Navigating this intricate process demands a keen understanding of both the art and science behind exceptional guest service. It encompasses tasks such as front office operations, housekeeping, food and beverage services, maintenance, sales, marketing and financial management.

Maintenance 220

Maintenance Guest Satisfaction POS Systems Housekeeping 220

Revenue Hub

NOVEMBER 1, 2023

GAC considers various costs related to marketing, sales efforts, and operational activities aimed at acquiring a guest. GAC is a significant financial indicator because it provides insights into the efficiency and effectiveness of your hotel’s marketing and guest acquisition strategies.

Article 97

Article Marketing Information Book 97

Revenue Hub

FEBRUARY 14, 2024

With an ever-increasing number of options for travelers, standing out in this competitive market is more challenging than ever. Implementing self check-in and check-out systems, smart locks, and live chat for guest services not only enhances the guest experience but also streamlines hotel operations.

Article 96

Article Pricing Book Guest Services 96

Hotelogix

DECEMBER 7, 2023

OTAs are now a great marketing resource for hotel owners, allowing them to reach a wider audience and optimize revenue. With guests leaving reviews on OTA platforms, your business gains good credibility, facilitating further bookings from across the globe. This gives them a better idea of what fits their requirement and budget best.

Book 269

Book Budgeting Catering Strategic Planning 269

Boutique Hotel News

JANUARY 31, 2023

Each of the properties will offer a digital hologram concierge for check in/out as well as guest services. There are many markets around the world that are ready for a hotel product like Aiden, and we are capitalising on demand in key markets such as Scandinavia, India, Thailand and Australia.

Concierge 130

Concierge Guest Services Events Marketing 130

Revenue Hub

FEBRUARY 14, 2024

So now I ask you, the corporate executives, General Managers, and department heads, when was the last time you discussed the concept of hospitality and guest service excellence with your frontline associates? What training do new staff receive about hospitality and guest service itself once they hit their new department?

Training 91

Training POS Systems Guest Services Article 91

Hotel Business

MARCH 20, 2024

“Each new property in our diversified portfolio brings our core values to consumers in smaller leisure areas while taking steps forward in redefining the casual luxury market for travelers across the U.S.” ” Compass by Margaritaville currently has locations in Florida and Oregon.

Guest Services 105

Guest Services Marketing 105

Serviced Apartments

MARCH 12, 2024

UK: Digitalised hospitality platform NUMA Group has entered the UK market, partnering with management company New World Hospitality Group to launch NUMA Bloom in the former Bedford Corner Hotel in London. In a deal advised by Knight Frank, the 86-unit property is located at 11-13 Bailey Street in the centre of Bloomsbury.

Presentation 52

Presentation Guest Services Communication Marketing 52

Revenue Hub

APRIL 22, 2024

Adopting an organizational framework oriented around the guest journey offers substantial benefits in today’s competitive market. It enhances guest satisfaction by providing a seamless experience, increases operational efficiency, and drives revenue growth.

Guest Satisfaction 90

Guest Satisfaction Article Guest Services Book 90

Hotel Owner

OCTOBER 24, 2022

The design-led and Hilton flagship hotel received the award for its “sustained commitment to excellence in hoteliering and outstanding achievement in the international luxury hospitality market”.

Guest Services 105

Guest Services Marketing 105

Hotel Business

MARCH 13, 2023

“Historically, we have provided third-party hotel operations services for a select group of hoteliers, but as the market continues to rebound post-pandemic, we believe now is the time to begin offering our services to a larger pool,” said Jim Buckalew, chairman/CEO, PCH Hotels & Resorts.

Budgeting 105

Budgeting Revenue Projections Guest Services Accounting 105

NV Hotels

SEPTEMBER 20, 2023

The multi-module suite ensures virtual agents answer calls 24/7, that interactions are tracked across multiple channels to improve efficiency and provide market and sentiment understanding analytics. AIVA Connect is a cloud control panel that monitors customer experiences engaging with AIVA and various integrated systems.

Concierge 98

Concierge Communication Reservations Blog 98

InnQuest

SEPTEMBER 5, 2023

Guest Amenities: Guest amenities and housekeeping supplies are essential to maintaining room quality and a ensuring positive guest experience. Proper maintenance is crucial for guest services and reservations. This prevents overbooking and rate disparities, enhancing the guest experience.

Guest Satisfaction 218

Guest Satisfaction Maintenance Pricing Book 218

Boutique Hotel News

DECEMBER 19, 2022

One of the attractions of The Resident is the support it gives its teams, which promotes valuable high retention rates and delivers the guest service which drives important loyalty. We look forward to continuing to support The Resident’s ambitions in the future.”.

Guest Services 130

Guest Services Marketing 130

Hotelogix

OCTOBER 18, 2023

GAC considers various costs related to marketing, sales efforts, and operational activities aimed at acquiring a guest. GAC is a significant financial indicator because it provides insights into the efficiency and effectiveness of your hotel's marketing and guest acquisition strategies. 

Guest Retention 100

Guest Retention Marketing Pricing Training 100

SiteMinder

APRIL 11, 2024

Airbnb advertising primarily involves promoting individual accommodation listings and experiences hosted on the Airbnb platform to potential guests through various marketing channels. Cost-effective marketing. Pricing strategy : Use competitive pricing strategies that reflect market demand, seasonality, and local events.

Book 98

Book Pricing Marketing Information 98

Hotel Owner

MARCH 13, 2024

European hospitality platform The Numa Group has announced its expansion into the UK market with the acquisition of the Bedford Corner Hotel in London’s Bloomsbury. The new Numa Bloom will take over the former Bedford Corner Hotel at 11-13 Bailey Street in the heart of Bloomsbury, in a deal advised by the Knight Frank Hotel Brokerage team.

Presentation 52

Presentation Guest Services Communication Marketing 52

Serviced Apartments

NOVEMBER 23, 2023

He will oversee the operations, marketing, and guest services and satisfaction at the Embassy Suites property. Amenities include an on-site restaurant, fitness centre and indoor pool, as well as a business centre and meeting rooms.

Guest Services 52

Guest Services Marketing 52

SiteMinder

MAY 8, 2024

You may turn to Airbnb management companies to tap into a new revenue stream by listing rooms on platforms like Airbnb , which opens up access to a wider market. The exact percentage depends on the range of services provided, the location of the property, and the specific management company.

Property Management 52

Property Management Maintenance Communication Housekeeping 52

SiteMinder

MAY 8, 2024

These apps integrate functionalities like online booking, check-in/out processes, room service management, and guest feedback into one accessible platform. In today’s competitive market, leveraging such apps can significantly improve the quality of service and operational success of your hotel.

Guest Satisfaction 52

Guest Satisfaction Book Demo Reservations 52

Hotel Owner

JULY 17, 2023

Working his way through the hotelier ranks, he went on to hold positions such as global brand marketing director and associate director at Starwood Hotels and Resorts in the USA and Belgium respectively. MacLennan’s most recent position was as the Cheval Collection’s Complex general manager in Edinburgh.

Events 92

Events Customer Service Business Development Guest Services 92

Hotel Owner

DECEMBER 16, 2022

According to the company, there is increasing opportunity in the market for growth through management contracts. . One of the attractions of The Resident is the support it gives its teams, which promotes valuable high retention rates and delivers the guest service which drives important loyalty.

Guest Services 104

Guest Services Marketing 104

Revenue Hub

MAY 18, 2023

No matter the size or type of hotel, if you want to boost bookings, maximize hotel revenue and remain competitive in today’s uncertain market, then there is significant value in using an automated pricing solution or an RMS. have changed and the solution will update your rate accordingly, without you having to lift a finger.

Pricing 80

Pricing Article Book Marketing 80

eZee Absolute

AUGUST 29, 2023

Without further ado, let’s explore the various segments of hotel operations that must be enhanced to make your property stand out in this competitive market. Technology in hotel operations not only enhances the guest experience but also streamlines internal processes. Now that is something we are looking for. Let me get that for you.

Housekeeping 91

Housekeeping Training Guest Services Communication 91

Hotel Business

JANUARY 5, 2023

Jennifer Jost promoted to VP, marketing. Kelsey Millman promoted to director, marketing operations. The creation of a new corporate guest service support manager role which will be dedicated to training, directing and developing efficient management of on-property guest services. New operational roles.

Front of House 59

Front of House Back of House Guest Services Training 59

InnQuest

AUGUST 25, 2022

GuestTouch, a leading guest experience and reputation management solution for hotels has announced a partnership with InnQuest to provide hotels with integrated guest services. InnQuest is a leading software platform in the vertical market developing solutions for the hospitality industry.

Property Management 130

Property Management Guest Satisfaction Hospitality Management Customer Service 130

STAAH

OCTOBER 1, 2023

Challenges before using STAAH For any property type in the modern hospitality industry, technology can unlock efficiency that leaves staff to focus on guest service and not run mundane admin tasks. What’s encouraging is that STAAH is constantly evolving and innovating based on industry needs and market changes.

Book 88

Book Guest Services Property Management Pricing 88

Hotelogix

OCTOBER 18, 2023

Also, it impacts their guest service capabilities.   Offer contactless guest services: Contactless service is a buzzword these days, as about 90% of guests like to book a hotel that offers such services. It can be challenging when the market has many claiming to help you with everything you want.

Housekeeping 130

Housekeeping Reservations Server Accounting 130