Hospitality Net

OCTOBER 19, 2023

Imagine a guest arriving at your hotel only to find their room isn’t ready, the restaurant is closed, and there’s nowhere to store their luggage while they wait.

Guest Satisfaction 73

Guest Satisfaction 73

Hospitality Net

JUNE 20, 2023

When I arrived, the hotel was extremely busy, but the front desk agent was free to move around and interact with people because most of the guests opted for self-check-in at the kiosk. Recently, I was staying at an independent hotel in NYC that was utilizing self-service kiosks in their lobby.

Guest Satisfaction 66

Guest Satisfaction 66

Hospitality Net

APRIL 19, 2023

Shiji Group, a leading hospitality technology partner, announced today that it has installed its online reputation management platform Shiji ReviewPro across 16 Coast Hotels properties and 8 restaurants in North America.

Guest Satisfaction 96

Guest Satisfaction 96

Hospitality Net

APRIL 18, 2023

Good news for the travel industry: Not only are folks giving in to wanderlust again, but they’re enjoying all the accommodations along the way.

Guest Satisfaction 95

Guest Satisfaction 95

Hospitality Net

APRIL 29, 2024

When a hotel does in fact go through the meticulous process of creating a strong sense of community, the results are nothing short of magical, and this is reflected through a positive impact on guest satisfaction, demand and the ability to grow rate.

Guest Satisfaction 95

Guest Satisfaction 95

Hospitality Net

APRIL 10, 2024

In a recent webinar by Bookboost and its partners, industry experts delved into the transformative power of data, personalisation, and automation in the hospitality sector. The session provided interesting insights into how hotels can leverage technology to improve efficiency, guest satisfaction, and profitability.

Guest Satisfaction 99

Guest Satisfaction 99

Hospitality Net

APRIL 18, 2024

Designed to elevate guest satisfaction while increasing cash flow by up to $100 per room annually, this revolutionary program has become a game-changer for hotels nationwide. Safemark, the pioneer in revenue-generating safe programs, is excited to announce the continued success of its Security Cash Flow (SCF) Program.

Guest Satisfaction 96

Guest Satisfaction 96

Hospitality Net

APRIL 24, 2024

Valor Hospitality Partners continues to expand its North American portfolio through a recent management acquisition with DoubleTree Suites by Hilton Hotel Huntsville South in Huntsville, Alabama.

Guest Satisfaction 73

Guest Satisfaction 73

Hospitality Net

MARCH 10, 2024

In the ever-evolving hospitality industry landscape, the quest to deliver a memorable guest experience has become the cornerstone of success. As a consultant with years of experience in this dynamic sector, I’ve observed a pivotal shift towards integrating technology to enhance guest satisfaction.

Guest Satisfaction 97

Guest Satisfaction 97

Hospitality Net

JANUARY 30, 2024

Guest satisfaction is one of the key drivers of success for any hotelier, determining repeat customers and, in turn, your bottom line. While guest-centered initiatives, like expanding your amenities, are often the focus of customer loyalty, employee well-being and job fulfillment are also critically important.

Guest Satisfaction 97

Guest Satisfaction 97

Hotel Business

MARCH 13, 2024

By Jared Lerner In the competitive landscape of the hospitality industry, hotels are constantly seeking innovative ways to optimize their operations, increase revenue and enhance guest satisfaction. On top of that, this strategy also allows them to capture incremental revenue that would otherwise be left on the table.

Guest Satisfaction 69

Guest Satisfaction Catering Budgeting Scheduling 69

Hospitality Net

JANUARY 8, 2024

This technology becomes even more transformative when coupled with two-way text messaging between hotel staff and guests. Such digitalization is revolutionizing how hotels manage guest information and communication, and it is leading to a remarkable enhancement in overall guest satisfaction.

Communication 97

Communication Guest Satisfaction Information 97

Hospitality Net

DECEMBER 27, 2023

In the hospitality industry, hoteliers are constantly seeking innovative strategies to enhance guest satisfaction, optimize operations, and boost revenue. As we step into 2024, one transformative approach stands out: adopting a mindset similar to that of scientists.

Guest Satisfaction 95

Guest Satisfaction Article 95

Hospitality Net

MARCH 12, 2024

From boutique properties to large management groups, streamlining operations while ensuring guest satisfaction remains a balancing act. Hotel workflows for properties specializing in group sales can be challenging to manage all the intricacies of bookings and onsite events.

Guest Satisfaction 75

Guest Satisfaction Events Book 75

Hospitality Net

NOVEMBER 15, 2023

GuestRevu, an award-winning guest survey and reputation management tool designed exclusively for the hospitality industry, proudly announces its new integration with Right Revenue, a leading revenue management solution for hoteliers.

Guest Satisfaction 98

Guest Satisfaction 98

Hospitality Net

APRIL 12, 2024

In the hospitality industry, traditional metrics like revenue performance and guest satisfaction have long been the go-to indicators for assessing a hotel’s business health.

Guest Satisfaction 52

Guest Satisfaction Marketing 52

Hospitality Net

NOVEMBER 27, 2023

This prestigious event, held at the iconic Good Hotel in London, showcased the best in the hospitality industry, celebrating excellence, innovation, and dedication to guest satisfaction.

Guest Satisfaction 87

Guest Satisfaction Events 87

Hospitality Net

AUGUST 18, 2023

Efficiently managing guest requests and the day-to-day tasks that arise for housekeeping, front office, engineering, and maintenance departments is crucial in any resort or hotel. A system that monitors and tracks these tasks and requests can help save time, money, and resources while elevating guest satisfaction.

Guest Satisfaction 98

Guest Satisfaction Housekeeping Maintenance 98

Hospitality Net

APRIL 30, 2024

This sentiment is at the core of what most hoteliers strive to achieve for guests during their stays, with a keen focus on guest satisfaction remaining an essential element of any successful property’s operations. Especially in an industry grounded in hospitality and personalization, this approach seems counterintuitive.

Guest Satisfaction 52

Guest Satisfaction Customer Service 52

Hospitality Net

FEBRUARY 13, 2024

Shiji, the global hospitality technology innovator, proudly announces the seamless integration of Shiji ReviewPro data into its PMS dashboards. This initiative aims to streamline operations for hotel teams, recognizing the pivotal role of the front desk in shaping guests’ first impressions and overall experiences.

Guest Satisfaction 75

Guest Satisfaction 75

Hospitality Net

AUGUST 25, 2023

Setting goals in the hospitality industry is a pivotal practice that drives excellence, growth, and exceptional guest experiences. These goals span a spectrum from operational efficiency to guest satisfaction and financial targets.

Guest Satisfaction 95

Guest Satisfaction Events 95

Hospitality Net

JANUARY 11, 2024

In the dynamic world of hospitality, efficiency and guest satisfaction are paramount. As hotels strive to enhance their operations and provide exceptional experiences, the role of technology becomes increasingly dynamic. One such technologies that is revolutionized the industry is the Hotel Property Management System.

Property Management 75

Property Management Guest Satisfaction 75

Hospitality Net

JUNE 26, 2023

The properties that have meaningfully increased their direct booking rates, overall loyalty and guest satisfaction have done so by fully committing to a data-driven approach that forges memorable moments across every interaction point along each guest’s journey.

Guest Satisfaction 91

Guest Satisfaction Marketing Book 91

Hotel Owner

JUNE 18, 2023

In the dynamic, customer-centric world of the hospitality industry, understanding your business’s performance is key to staying ahead of the competition. Net Promoter Score (NPS) NPS gauges customer loyalty by asking guests how likely they are to recommend your hotel to others.

Strategic Planning 105

Strategic Planning Guest Satisfaction Book Housekeeping 105

Hospitality Net

AUGUST 10, 2023

Actabl, the leading hospitality software company dedicated to empowering hotels with actionable insights to drive profit, proudly announces the launch of its highly anticipated two-way integration between Alice and Transcendent.

Front of House 90

Front of House Guest Satisfaction Housekeeping Accounting 90

SiteMinder

OCTOBER 9, 2023

These metrics encompass a wide range of areas, from financial figures like revenue per available room (RevPAR) and average daily rate (ADR) to operational aspects such as occupancy rates and guest satisfaction scores. In today’s competitive hospitality industry, understanding and optimising these metrics is crucial.

Guest Satisfaction 59

Guest Satisfaction Accounting Book Housekeeping 59

Hospitality Net

MARCH 12, 2024

Shiji, the global hospitality technology innovator, is thrilled to announce the release of the Shiji ReviewPro 2023 Guest Experience Benchmark Report. The report delves into hotel performance metrics and guest satisfaction trends in 2023, offering valuable perspectives on the trajectory of the sector.

Guest Satisfaction 45

Guest Satisfaction 45

Hospitality Net

APRIL 25, 2023

This gives guests more choice in how they experience the hotel or resort, plus it drives sales through higher-value bookings and ultimately improves guest satisfaction.

Guest Satisfaction 98

Guest Satisfaction Book 98

Hospitality Net

JULY 26, 2023

Power 2023 North America Hotel Guest Satisfaction Index (NAGSI) Study,SM released today, staff service garners the highest level of satisfaction among all guest experience factors measured.

Guest Satisfaction 93

Guest Satisfaction Customer Service 93

Hospitality Net

JANUARY 29, 2024

Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has successfully deployed a high-performance guest WiFi service upgrade at Plantation Beach Club at Indian River Plantation in Stuart, Florida.

Guest Satisfaction 52

Guest Satisfaction 52

Hospitality Net

AUGUST 7, 2023

Hotel cleanliness and housekeeping are essential factors that significantly impact guest satisfaction and positive reviews. Among the various factors that shape a guest’s hotel experience, cleanliness stands out as the one that carries the most weight in the eyes of guests. It’s not location, location, location.

Guest Satisfaction 74

Guest Satisfaction Housekeeping 74

Hospitality Net

JUNE 6, 2023

STAY, the leading Guest Experience OS, has released a testimonial showcasing their cooperation with Vincci Hoteles, the internationally recognized Spanish hotel chain. Vincci, renowned in the industry for its exceptional service and commitment to guest satisfaction, is revolutionizing the way they deliver hospitality.

Guest Satisfaction 74

Guest Satisfaction 74

Hotel Business

JULY 11, 2023

VenueLytics’ expertise in analyzing, unifying and activating data from various hotel management and marketing systems will allow Sojern to deepen our relationships in hospitality. This addition helps us to advance toward becoming the #1 travel marketing platform.”

Concierge 40

Concierge Guest Satisfaction Marketing Book 40

Hospitality Net

JUNE 13, 2023

The recreation includes new report options, more flexibility, and enhanced capabilities, like scheduled distribution, for hotels to leverage actionable data and trends to make smarter business decisions and improve guest satisfaction.

Workflow Management 75

Workflow Management Guest Satisfaction Scheduling 75

Hospitality Net

OCTOBER 31, 2023

October 2023 - TrustYou, a global leader in guest feedback and reputation management solutions for the hospitality industry, today announced the introduction of unlimited responseAI credits for its current and new users.

Guest Satisfaction 52

Guest Satisfaction 52

Revenue Hub

SEPTEMBER 27, 2023

Upselling offers one of the most effective, proven ways to increase a hospitality organization’s income by selling to someone who is already your customer. Since these room attributes are, by definition, room product, ABS upsells are basically pure profit and pure NOI (net operating income).

Reservations 93

Reservations Guest Satisfaction Housekeeping Article 93

Hospitality Net

APRIL 7, 2023

Running a hotel is an intricate and demanding task, where guest satisfaction and reliable service are of utmost importance. The hospitality industry is ever-evolving, with new technologies, changing customer preferences, and an increasingly competitive landscape.

Guest Satisfaction 75

Guest Satisfaction 75