Revenue Hub

JULY 20, 2023

Create an appealing hotel website: Your property’s website should be user-friendly and feature attractive design, clear information about rooms, amenities, location, services, and reviews. Offers and incentives: To encourage guests to book directly on the hotel website, you can provide special offers, discounts, or exclusive benefits.

Guest Retention 60

Guest Retention Book Customer Service Article 60

eZee Absolute

AUGUST 29, 2023

Streamlined hotel operations can significantly impact a hotel’s bottom line by enhancing guest retention , attracting positive reviews, and optimizing resource utilization. It enables seamless reservation management, guest check-ins, and check-outs, reducing wait times and ensuring a smooth flow of guests through the property.

Housekeeping 91

Housekeeping Training Guest Services Communication 91

SiteMinder

FEBRUARY 29, 2024

This approach helps staff better retain information and apply their new skills effectively in their daily tasks. Reservation and booking systems : Proficiency in using the hotel’s reservation software, such as SiteMinder, for efficient booking management.

Training 52

Training Customer Service Guest Satisfaction Communication 52

eZee Absolute

AUGUST 10, 2023

Hyper-personalization, just like personalized marketing , takes into account a wide range of customer data, such as demographics, past purchase behavior, browsing history, social media interactions, and other relevant information. This clearly asks for completely two different campaigns according to the information provided by them.

Marketing 52

Marketing Book Budgeting Information 52

Xotels

SEPTEMBER 22, 2022

Heat mapping and on-page analytics tools are excellent sources of additional information on your users’ behavior. If it’s true that social media rarely play any role during the final step of guests’ reservations, they do in the first micro-moments of the booking journey. Advertisement.

Marketing 40

Marketing Blog Book Communication 40

Hotelogix

OCTOBER 18, 2023

GAC is a significant financial indicator because it provides insights into the efficiency and effectiveness of your hotel's marketing and guest acquisition strategies.    By calculating GAC, your hotel can assess how much money you need to invest to generate a new booking or reservation.

Guest Retention 100

Guest Retention Marketing Pricing Training 100

eZee Absolute

SEPTEMBER 20, 2022

What Is Guest Journey? Understanding The Different Stages of Hotel Guest Journey. Reservation. What Is Guest Journey? A guest journey can be defined as a collection of events that starts and goes beyond the physical walls of the hotel. Understanding the Different Stages of Hotel Guest Journey. Reservation.

Budgeting 96

Budgeting Reservations Book Article 96