Revenue Hub

MAY 22, 2023

Time Lag : There is often a time lag between when costs are incurred (like an advertising campaign) and when the results are seen as reservations. Guest Retention : A high guest turnover rate increases the CAC as more resources need to be spent to attract new guests instead of retaining existing ones.

Guest Retention 79

Guest Retention Budgeting Article Marketing 79

Revenue Hub

JULY 20, 2023

Online booking system: The implemented online booking system should be user-friendly and reliable, allowing guests to reserve rooms directly through the website. Email marketing is also effective for regularly sending offers, updates, and news to subscribed guests.

Guest Retention 59

Guest Retention Book Customer Service Article 59

Revenue Hub

JANUARY 27, 2023

Enhancing the hotel guest experience through different means is crucial in order to enforce your hotel’s brand identity, position your hotel among the competition, potentiate guest retention, increase sales and revenue, and continue to grow. Want to score some bonus points?

Guest Retention 70

Guest Retention Scheduling Article Book 70

eZee Absolute

AUGUST 29, 2023

Streamlined hotel operations can significantly impact a hotel’s bottom line by enhancing guest retention , attracting positive reviews, and optimizing resource utilization. It enables seamless reservation management, guest check-ins, and check-outs, reducing wait times and ensuring a smooth flow of guests through the property.

Housekeeping 91

Housekeeping Training Guest Services Communication 91

SiteMinder

FEBRUARY 29, 2024

With that in mind, here’s a breakdown of the most important training topics for each major hospitality department in your hotel: Front office Customer service excellence : Training on delivering exceptional service, managing first impressions, and ensuring guest satisfaction.

Training 52

Training Customer Service Guest Satisfaction Communication 52

eZee Absolute

AUGUST 10, 2023

Loyalty Programs Loyalty programs play a crucial role in guest retention. It means you give some of your guests special access to certain offers and discounts that others don’t get. And to reach out to maximum guests it is important that you communicate it through your campaign.

Marketing 52

Marketing Book Budgeting Information 52

Xotels

SEPTEMBER 22, 2022

If it’s true that social media rarely play any role during the final step of guests’ reservations, they do in the first micro-moments of the booking journey. Make sure to engage your guests with enticing content and encourage them to share their positive experiences. Advertisement. Train your staff to sell better.

Marketing 40

Marketing Blog Book Communication 40