Hotelogix

APRIL 18, 2024

Hotels never sleep, and at times neither do hoteliers. For instance, a business that has just started is focused on making money immediately whereas a more established hotel business with steady revenues would concentrate on its reputation. And it's not just the 24/7 nature of the job that keeps them up.

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SiteMinder

OCTOBER 11, 2022

A hotel is very much like a swan swimming on a lake. So who are the people who make sure that a hotel building functions properly? Where are all the different hotel departments located and what exactly do they all do? Front office department. Hotel manager (or front of house manager).

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Hotel Owner

FEBRUARY 7, 2023

The day starts with a debrief on the evening before from the night staff; anyone that has worked as a front-desk manager knows that information flow is the key to being able to get the job done well. For premium hotels in particular, time and insight are of the essence in this situation.

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Housekeeping Communication Information Scheduling 102

Hotel Business

FEBRUARY 20, 2024

Noble House Hotels & Resorts has promoted Darrell Stark to VP, revenue strategy and sales. Stark has more than three decades of expertise, with a career encompassing roles in front office management, reservations and hotel management.

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Reservations 59

Hotelogix

OCTOBER 18, 2023

In this context, hotel management software has revolutionized the industry globally. Whether a small independent property or a hotel chain/group, hotel management software has empowered hoteliers to efficiently manage their end-to-end operations and improve their overall service quality. What is hotel management software?

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Hospitality Net

AUGUST 10, 2023

Key Takeaways Embrace technology for streamlined hotel operations, such as automated credit card payments and cloud-based point-of-sale systems. Explore technology’s impact across departments, from monitoring food waste in the kitchen to implementing self-service kiosks for guest convenience. I’ve been in this role for three weeks now.

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Communication 59

Modern Restaurant Management

FEBRUARY 21, 2024

Now, I’m not sure we can do that anymore,” said Dr. Melissa Baker, associate professor and chair of the Department of Hospitality and Tourism Management in the Isenberg School of Management at the University of Massachusetts Amherst. These policies had less of an effect on employees with better mental health.

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Les Roches

JANUARY 15, 2024

My first internship was at Cretan Malia Park on the island of Crete, where I worked in the front office and concierge department carrying out a range of duties relevant to each. The President Brussels Hotel in the Belgian capital of Brussels is where I spent my second internship. Hopefully positively.

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Concierge Hospitality Management Scheduling Article 98

Hotelogix

OCTOBER 19, 2023

Managing daily hotel operations is undoubtedly a complex and stressful task. We are talking about the Hotel Property Management System, also called the Hotel PMS System. In fact, today, when we say digitization of hotel operations, it indicates the adoption of the Hotel PMS System. You are right. Stay tuned. 

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Housekeeping Server Accounting Book 130

Revenue Hub

SEPTEMBER 20, 2023

How often have you seen this at your hotel: Sales managers referring to the revenue management team as ‘the sales prevention department’ because they keep turning away their leads? NB: This is an article from Zwibak Revenue Management Front office complaining about how revenue management keeps selling low opaque rates?

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Hotel Owner

FEBRUARY 15, 2024

Andaz London has partnered with Hackney Quest, as part of a wider campaign, named #NotMeWe, to provide individuals interested in a career within hospitality a chance to gain work experience at the five-star lifestyle luxury hotel. Last year, Andaz London’s #BeWhoYouAre campaign encouraged individuals “to find comfort in being authentic”.

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InnQuest

MARCH 1, 2023

Customer interaction is critical in deciding the guest experience in the hotel industry. Below, we go over how to prevent typical communication missteps, give a brief overview of the communication options now accessible to hotels, and offer practical strategies to enhance guest communication at every level of the guest experience.

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STAAH

JULY 20, 2023

Meet Shoaib Ali, National Sales Head – STAAH India Tell us a bit about your career in hospitality/ technology and the journey to STAAH After my graduation in Hotel Management, I started my career with the hospitality space in the front office and worked for multiple Hotel brands, predominantly in sales and operations.

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SiteMinder

SEPTEMBER 25, 2022

A hotel organisation chart can be a powerful tool for hoteliers at any stage of business, providing the clarity and structure for better decision-making and empowering people across the organisation to do their best work. Here, we cover everything you need to know about creating and using a hotel organisation chart – with examples provided.

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Les Roches

APRIL 1, 2024

Even with a hospitality degree and a decade’s professional experience, Yana Delimpaltidi knew there would be benefits in going ‘back to school’ with our Executive Master’s in International Hotel Management. So it has proved for Ukrainian-born Yana Delimpaltidi, who has made a home – and a career – in Greece for the past decade or more. “I

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Revenue Hub

MAY 18, 2023

You are a hotel group executive. You open your laptop, go to your email, and see: From: VP of (another department) Subject Line: ROOMDEX ABS solution What’s your first reaction? Hotel staff can typically be divided in two. You have the on the ground staff, i.e., everyone working in the Front Office, Housekeeping etc.

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Pricing Guest Satisfaction Housekeeping Article 90

Larry Mogelonsky

OCTOBER 16, 2023

But outside of the Information Technology (IT) department, it might not be readily understood just how central various systems and hardware have become, in addition to all the complex and meticulous details that must be considered to make it all work. How have you seen the role of IT Director and CTO change over the past decade?

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Revenue Hub

JULY 11, 2023

NB: This is an article from Roomdex , one of our Expert Partners All the key department managers and the GM are gathering at the edge of some unlucky co-worker’s desk, probably in the office basement, to devour the day’s business at hand. Veteran hotel staff have (unfairly?) Will it be you? Enter, automated upselling.

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Housekeeping Article Reservations Accounting 71

Revenue Hub

MAY 15, 2024

Today’s hotel and event salespeople work in completely different environments than most of their leaders experienced. Yet calls go to voicemail, emails go to spam, random DMs go unread, and the office doors being knocked on are either locked, or if open, there’s no one at the receptionist station because of remote work.

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Events Book Training Budgeting 84

Xotels

NOVEMBER 23, 2023

What is hotel management, you might ask? The hotel industry is broad and complex, with many stakeholders involved. Did you, for example, know hotels are not just managed by one party but typically have many different players involved in operating the hotel? And that’s a really good question.

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Housekeeping Maintenance Article Concierge 40

Xotels

NOVEMBER 23, 2023

What is hotel management, you might ask? The hotel industry is broad and complex, with many stakeholders involved. Did you, for example, know hotels are not just managed by one party but typically have many different players involved in operating the hotel? And that’s a really good question.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Hotel Business

JANUARY 5, 2023

Hospitality management company Charlestowne Hotels is preparing for growth in 2023 by introducing additional leadership positions to its corporate office. Within the past year, Charlestowne has introduced nine new VP and director roles for greater oversight of department-wide strategy and management.

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Front of House Back of House Guest Services Training 59

Revenue Hub

MAY 2, 2023

Two incredibly important roles and critical to the success of every hotel, the GM and Revenue Manager. I hope you enjoy the read… Subscribe to our weekly newsletter and stay up to date General Manager… Revenue Manager… often the ying and yang of a hotel. The Conversation: Where am I compared to pace?

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Budgeting Article Blog Reservations 76

eZee Absolute

NOVEMBER 19, 2023

However, despite the gains, inevitable challenges in the accommodation sector make running hotel businesses a little more difficult. This article talks about all the common challenges in the hotel industry and their possible solutions. Running a hotel business isn’t a cakewalk. There’s this hotel I visited in Prague.

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Housekeeping Travel and Tourism Book Marketing 98

SiteMinder

FEBRUARY 29, 2024

Table of contents Why hospitality training is important Hospitality training is important to any kind of hotel, large or small. Experienced hands and new staff alike can benefit from ongoing training, ensuring that your hotel outpaces the competition in the thing that matters most in hotel success: guest experience.

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Training Customer Service Communication Guest Satisfaction 52

SiteMinder

OCTOBER 5, 2022

With a sustainable level of returning travellers since the pandemic, the hotel industry is able to take a breath and get back into hiring. Filling positions at a manager level, from general and assistant managers, to sales and front office managers, has always been a delicate and important task to get right. Table of contents.

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SiteMinder

OCTOBER 11, 2022

Guests in a hotel may only interact with a handful of people, but behind the scenes there are many different hotel staff positions. And, depending on the size of the hotel, this can easily translate to dozens of on-duty staff at any given time. Let’s take a look at the various job positions available in the hotel industry.

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Metasphere

APRIL 27, 2022

In this guide, we'll introduce you to the system and disclose which features are a must-have for any modern hotel operations. Typically, it comes with two components: a back-end system for managing advanced functionalities and a front-end application for employees on-the-go. It is best to choose a vendor with a hotel housekeeping app.

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Housekeeping Maintenance Download Scheduling 52

Les Roches

AUGUST 10, 2023

It includes hotels, bars, restaurants, resort management , theme parks and cruise ships. If you’re passionate about creating great guest and customer experiences, the hospitality and tourism industry offers many exciting career opportunities. What is the hospitality industry? What are the different job roles in the hospitality industry?

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Travel and Tourism Front of House Back of House Hospitality Management 52

Larry Mogelonsky

JULY 11, 2023

In speaking with hotel owners and management company executives, staffing and labor costs are perennially two of the top concerns. But once you streamline the on-premise systems to smooth out the intricacies of modern hotel operations, where do you go from there? Tech can help, of course.

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Housekeeping Article Budgeting Scheduling 100

Les Roches

OCTOBER 10, 2023

As an industry, hospitality covers everything from beach-front resorts to hotels, B&Bs, spas, restaurants, bars and luxury villas with butler service. There are lots of career paths you can consider in the hospitality industry, especially once you have completed professional qualifications such as a hotel management degree.

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SiteMinder

SEPTEMBER 13, 2022

This blog explores how to build and successfully incorporate SOPs in your hotel operations, including best practices. What is a hotel SOP? Ideally, the level of clarity provided strikes a delicate balance between detail and freedom, making it easy for hotel staff to excel in their roles. Table of contents. Start with a goal.

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SiteMinder

MAY 12, 2023

What is hotel accounting? Hotel accounting is the process of recording and maintaining the financial records and performance of your hotel business. Good accounting makes the finances of your hotel easy to understand for management and other stakeholders – so they can make informed decisions. room sales).

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Hotel Business

DECEMBER 20, 2022

But, while there has recently been some positive movement from the industry on the diversity, equity and inclusion (DEI) front, there is still a long way to go. It is undeniable that there is a lack of diversity in the executive ranks of the hospitality industry.

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Procurement Communication Presentation Information 98

Larry Mogelonsky

JULY 27, 2023

The feats already accomplished in the past six months alone by these pseudo-strong AIs can bestow a deep sense of powerlessness, not because of any near-future doomsday scenario but because they are indicative of a far larger trend for the hotel industry. This is where ‘process innovation’ becomes instrumental to success.

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Xotels

NOVEMBER 2, 2021

If you´re reading this, chances are you´re looking for ways to improve your hotel´s operational performance – and you are unsure what actions to take and which tasks to prioritize. Let’s dig into the following best practices and strategies to improve your hotel operations: Impact of COVID-19 on Operations.

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Communication Housekeeping Information Article 52

SiteMinder

OCTOBER 10, 2022

The best hotel interview questions will provide an opportunity for both parties to get what they need, but how do you as a recruiter know what to ask? Are there specific hotel manager interview questions and answers? Are hotel supervisor interview questions different to hotel front office manager interview questions?

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