Revenue Hub

MAY 17, 2024

Guest profiles built by data offer hotel marketers a single pane of glass to view the guest’s stay history, preferences, and life events or celebrations. Properties can offer a discount on spa services or special event tickets based on their history and interests.

Marketing 87

Marketing Travel and Tourism Book Communication 87

InnQuest

SEPTEMBER 12, 2023

From the moment a guest walks through the doors until their departure, every aspect of their stay is carefully curated through the lenses of hotel operating systems and the adept oversight of a hotel operations manager. Navigating this intricate process demands a keen understanding of both the art and science behind exceptional guest service.

Maintenance 220

Maintenance Guest Satisfaction POS Systems Housekeeping 220

SiteMinder

FEBRUARY 29, 2024

The program should address the latest trends in guest service, technology, sustainability, and more. Reception staff won’t get as much out of food and beverage safety training as kitchen staff will, nor would kitchen staff necessarily benefit from guest service training if they’re in a solely back-of-house role.

Training 52

Training Customer Service Communication Guest Satisfaction 52

eZee Absolute

AUGUST 29, 2023

Streamlined hotel operations can significantly impact a hotel’s bottom line by enhancing guest retention , attracting positive reviews, and optimizing resource utilization. In this blog, I have listed the most essential segments of hotel operations that must be improved to enhance the guest experience. Let me get that for you.

Housekeeping 91

Housekeeping Training Guest Services Communication 91

SiteMinder

OCTOBER 11, 2022

This can include making restaurant reservations, arranging transport and providing information about the local area. Key attributes include people skills, customer service skills, patience, ability to use initiative and problem solving skills. Reservation agent. Guest services hotel positions. Event planner.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

SiteMinder

OCTOBER 11, 2022

Reservations agent. As the main guest service department in a hotel, front office functions include: Answering phones. Taking reservations or bookings over the phone. Greeting guests upon arrival. Checking guests in. Checking guests out. Assisting guests with changes to their bookings.

Front of House 59

Front of House Housekeeping Maintenance Back of House 59

InnQuest

MARCH 1, 2023

Customer interaction is critical in deciding the guest experience in the hotel industry. It affects guest reservation choices, establishes expectations before arrival, and ensures that guests feel welcomed and well-cared for while they are there. Guest communications have seen a significant transformation recently.

Communication 219

Communication Reservations Book Information 219

Metasphere

SEPTEMBER 4, 2023

Mobile pre check-in puts the power in the hands of guests, empowering them to customize their stay before even stepping foot in the hotel. From room preferences and special requests to spa appointments and dining reservations, guests can curate their stay to align with their preferences.

Presentation 52

Presentation Front Desk Operations Guest Satisfaction Concierge 52

Revenue Hub

JUNE 27, 2023

Guest profiles built by data offer hotel marketers a single pane of glass to view the guest’s stay history, preferences, and life events or celebrations. Properties can offer a discount on spa services or special event tickets based on their history and interests.

Marketing 85

Marketing Book Travel and Tourism Communication 85

SiteMinder

NOVEMBER 30, 2023

These technologies are designed to automate routine tasks, free up staff for personalised guest services, and provide valuable data insights for improved operations and guest satisfaction. AI can automate routine tasks, freeing up hotel staff to focus on delivering exceptional guest service.

Guest Satisfaction 52

Guest Satisfaction Book Property Management Pricing 52

InnQuest

SEPTEMBER 13, 2022

In addition, chatbots can be useful for marketing purposes because of the huge amount of data they collect, and they allow hotels to promote special events and promotions directly to customers. Some key components of these systems are booking engine s, channel managers, guest service tools such as chatbots, and revenue management tools.

Housekeeping 130

Housekeeping Book Guest Satisfaction Information 130

Revenue Hub

AUGUST 22, 2023

Subscribe to our weekly newsletter and stay up to date Instead of solely looking at the occupancy (OCC) and average daily rate (ADR) for one room, now properties are looking more closely at the guest (or guests) that reserve these rooms, what they are interested in, and how to capitalize on those interests and capture more of their spend.

Special Events 68

Special Events Book Information Reservations 68

SiteMinder

APRIL 11, 2024

Pricing strategy : Use competitive pricing strategies that reflect market demand, seasonality, and local events. Guest feedback : Actively solicit and review guest feedback to identify areas for improvement. Include images of the personalised guest services and amenities.

Book 98

Book Pricing Marketing Information 98

Les Roches

JANUARY 8, 2024

A number of top hotel brands have embraced automation in the hospitality industry to provide greater comfort and convenience and elevate the guest experience. From booking systems to personalized guest services, automation is playing an increasingly vital role in the hospitality industry.

Housekeeping 52

Housekeeping Training Hospitality Management Travel and Tourism 52

Revenue Hub

OCTOBER 28, 2022

While revenue per available room (RevPAR) has been the most common metric to hotels in the past, today they are finding revenue per available guest (RevPAG) to be even more important. “This approach, which gives great attention to detail, produces a greater return and better guest experience overall.”

Special Events 72

Special Events Book Information Reservations 72

SiteMinder

SEPTEMBER 10, 2023

Food and beverage revenue : Calculate expected earnings based on average spend per guest, expected footfall, and any seasonal promotions or events. Guest services: Include costs for guest amenities like complimentary breakfast, in-room entertainment, loyalty programmes, and any planned upgrades or new services.

Budgeting 59

Budgeting Maintenance Front Desk Operations Document 59

Revenue Hub

OCTOBER 17, 2023

Hotels should utilize demand intelligence data, which is how upcoming events (sports, concerts, conventions and more) may boost demand, and on the other side, be aware of how other external factors, such as severe weather, may change the demand curve. In addition to guest data, what is the data for the location, region, city, or town?

Pricing 92

Pricing Marketing Training Book 92

Les Roches

JUNE 7, 2023

Front desk and reservations roles such as receptionists, front desk agents, and reservations agents. Food and beverage service roles such as bartenders, waiters, hosts, and hotel bar and restaurant hosts. Master the fundamentals of customer service and hospitality management and take your career to the next level.

Customer Service 52

Customer Service Communication Training Information 52

InnQuest

SEPTEMBER 21, 2022

Guests are far more likely to choose or return to your establishment rather than trying out your competitors when you can show them that you understand and anticipate their demands. Exceeding guests’ service expectations is a vital measure any company needs to take in these challenging economic times. The Right Menu.

Communication 130

Communication Customer Service Guest Satisfaction Book 130

Les Roches

JANUARY 19, 2024

Hotel operations Operating a hotel involves meticulous coordination, starting from managing room reservations to supervising staff members. This can be an invaluable­ opportunity to gain insights into the world of business planning and valuable advice Engage with the busine­ss community as a way to learn about business planning.

Marketing 52

Marketing Book Accounting Procurement 52

SiteMinder

DECEMBER 21, 2023

Hospitality communication and guest experience If someone asked what the number one priority was at your hotel, it’s very likely your answer would be something along the lines of ‘…providing great guest service’. The guests who stay at your hotel are not just a uniform line of paying customers.

Communication 59

Communication Information Presentation Front of House 59

SiteMinder

OCTOBER 16, 2022

Guests services such as massages and spa treatments. Guest Reservations. There are three main elements of a hotel income statement: Revenue. Revenue, also called sales or income, covers any money received from operating your hotel. This includes income from: Rooms. Food & beverage. Entertainment. Rent or mortgage.

Pricing 72

Pricing Information Maintenance Accounting 72

SiteMinder

JANUARY 10, 2024

Providing outstanding staff training ensures you lead a strong team capable of creating such a memorable guest experience. So how can you create these guest memories at scale, consistently provide great hotel guest service, and train your team to stand out?

Training 59

Training Customer Service Communication Housekeeping 59