SiteMinder

NOVEMBER 13, 2023

Through its technology and the largest partner ecosystem in the global hotel industry, SiteMinder generates more than 100 million reservations worth over A$60 billion in revenue for its hotel customers each year. We look forward to providing CLLIX with new revenue opportunities across their impressive portfolio of Australian properties.”

Guest Satisfaction 105

Guest Satisfaction Catering Book Reservations 105

Hotel Owner

SEPTEMBER 12, 2023

The group described Thomas as a “commercial, dynamic and seasoned hospitality professional” with proven leadership skills and management experience, including overseeing revenue matters, guest satisfaction, and effective project implementations as well as overseeing the performance of all hotel departments.

Front of House 105

Front of House Guest Satisfaction Training Blog 105

Revenue Hub

SEPTEMBER 5, 2023

This system enables hoteliers to keep track of available rooms, reservations, and occupancy rates in real-time. By having accurate and up-to-date information, hotels can avoid overbooking, allocate rooms more effectively, and provide guests with a seamless check-in experience.

Pricing 100

Pricing Reservations Training Article 100

SiteMinder

FEBRUARY 29, 2024

These courses cover a broad spectrum of topics, from operational efficiency and financial management to guest relations and sustainability practices. Participants learn how to improve hotel performance, enhance guest satisfaction, and increase profitability through effective management strategies.

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Training Customer Service Communication Guest Satisfaction 52

Metasphere

SEPTEMBER 4, 2023

Guests have the luxury of bypassing these hassles and diving straight into their hotel experience. Enhanced Guest Satisfaction In the fiercely competitive hospitality landscape, guest satisfaction is paramount. This transparency fosters a sense of belonging and engagement.

Presentation 52

Presentation Front Desk Operations Guest Satisfaction Concierge 52

Revenue Hub

MAY 3, 2024

Firstly, our city is a drive-in market; guests don’t stay for three nights for special events. Also, we didn’t consider the demographics of our target guests. We were selling special event prices in a market that had reverted to normal holiday-weekend low demand. Of course nobody was booking.

Marketing 99

Marketing Pricing Special Events Book 99

SiteMinder

NOVEMBER 14, 2023

The Hostelworld inbox is a communication hub within the Hostelworld (a popular hotel room distribution channel ) extranet platform, designed to facilitate seamless interactions between hoteliers and potential guests. But what does Hostelworld actually do? How do I log into the Hostelworld extranet?

Communication 52

Communication Reservations Guest Satisfaction Book 52

Hotelogix

JANUARY 31, 2024

Stages of Guest Experience/Journey Pre-arrival: This is the stage where guests make decisions. It includes browsing for options, reading reviews, and making reservations. Post-stay: The relationship with guests shouldn't end when they leave.

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Guest Services Customer Service Demo Book 130

Revenue Hub

NOVEMBER 20, 2023

Check-in and check-out Capitalizing on check-in and check-out drives revenue while ensuring guest satisfaction. When guests can arrive early or leave late depending on their travel plans, it puts them in charge of their experience and provides much-needed flexibility. Package deals Include extra services in your package deals.

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Concierge Guest Satisfaction Book Article 77

SiteMinder

NOVEMBER 30, 2023

These technologies are designed to automate routine tasks, free up staff for personalised guest services, and provide valuable data insights for improved operations and guest satisfaction. A user-friendly booking engine with a secure payment gateway can significantly enhance direct bookings and overall guest satisfaction.

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Guest Satisfaction Book Property Management Pricing 52

Revenue Hub

MAY 17, 2023

Build relationships with local businesses, such as tour desks, event organizers and attractions, to create mutually beneficial partnerships. Share photos, stories, and promotions that highlight unique aspects of your property, local events, and guest experiences.

Book 85

Book Guest Satisfaction Pricing Article 85

InnQuest

SEPTEMBER 13, 2022

In today’s fast-paced digital world, hotel and motel operators must be able to keep pace with the needs of guests on an individual basis. With the use of automated hotel management system , you can streamline your processes, improve operational efficiency, enhance personalisation, improve guest satisfaction, and improve employee satisfaction.

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Housekeeping Book Guest Satisfaction Information 130

Revenue Hub

FEBRUARY 16, 2023

 Wondering where to invest to maximize guest satisfaction? When considering what comes next, looking at the guest profiles and what they like will have the answer. Allows for a more personalized experience: In-depth data helps hotels gain insights into their guests’ preferences and behaviors. Data has the answer.

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Guest Satisfaction Housekeeping Article Information 96

InnQuest

FEBRUARY 3, 2023

Personalizing upselling increases the likelihood that the guest will return. Most of the profits from upselling in hotels come from upgrading rooms or offering add-ons or packages to existing accommodation reservations. Inform your guests about unique deals by emailing guests about them.

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Book Reservations Communication Pricing 220

Les Roches

DECEMBER 27, 2023

Guest experience Guest experience includes all the interactions between guests and a business. It is shaped by the quality of guest services, the atmosphere of the business or venue and the overall level of customer care.

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Guest Services Definition Customer Service Concierge 52

InnQuest

JUNE 8, 2023

According to reports , Marriott International deployed “ChatBotlr” across their hotels, resulting in a significant increase in guest satisfaction and a reduction in phone calls. weather, events) and market trends to predict future booking demands. One might wonder, “How is this possible?”

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Maintenance Guest Satisfaction Pricing Marketing 135

SiteMinder

OCTOBER 5, 2023

Comprehensive tools : From managing reservations to enhancing the guest experience, Expedia Partner Central provides a range of tools tailored to the needs of hoteliers. You can quickly gauge your booking status, helping you keep track of occupancy and upcoming guest arrivals.

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Competitive Analysis Book Information Property Management 59

Revenue Hub

JULY 11, 2023

Understanding these segments allows you to tailor your marketing, service delivery, and pricing strategies to meet the specific needs and expectations of each group, resulting in enhanced guest satisfaction and increased revenue.

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Pricing Book Article Events 67

eZee Absolute

AUGUST 29, 2023

Streamlined hotel operations can significantly impact a hotel’s bottom line by enhancing guest retention , attracting positive reviews, and optimizing resource utilization. In this blog, I have listed the most essential segments of hotel operations that must be improved to enhance the guest experience. Let me get that for you.

Housekeeping 91

Housekeeping Training Guest Services Communication 91

InnQuest

SEPTEMBER 21, 2022

Guest satisfaction is the ultimate indicator of success for hotels, restaurants, and other hospitality organisations since it directly impacts brand reputation, customer loyalty, and revenue. In fact, 93% of guests expect hotels to outline their safety and hygiene measures. Atmospheric Lighting. The Right Menu.

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Communication Customer Service Book Guest Satisfaction 130

eZee Absolute

JANUARY 10, 2024

Exceptional Hospitality and Entertainment The commitment to guest satisfaction is evident in the remarkable room service and a host of amenities. Featuring amazing room service, the resort welcomes guests with a restaurant, a bowling alley, and a terrace.

Concierge 59

Concierge Guest Satisfaction Reservations Book 59

SiteMinder

NOVEMBER 22, 2023

Here’s how the right cancellation policy can help you secure your revenue: Enhances guest confidence : When guests understand the terms of cancellation, they feel more secure in their booking decisions. This transparency reduces anxiety and builds trust, which is key to guest satisfaction and loyalty.

Book 59

Book Communication Information Reservations 59

eZee Absolute

NOVEMBER 10, 2023

Highlight the convenience your hotel offers by organizing tours, making it easy for guests to explore the local area. This enhances guest satisfaction and attracts those seeking a richer, more immersive travel experience. Providing spaces for meetings and events has become a game-changer.

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Workshop Catering Events Presentation 59

Revenue Hub

FEBRUARY 15, 2023

In this case, guests pay a premium, but they have the security of knowing that, if they need to cancel their booking, they can get a partial or full refund. At the other end of the scale, you could offer lower rates with the condition that reservations are non-refundable in the event of a cancellation.

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Guest Satisfaction Pricing Book Reservations 96

Les Roches

AUGUST 10, 2023

The industry encompasses accommodation, food and drink, transport, events and attractions and plays an important role in the global economy. What is the hospitality industry? Hospitality is a vast industry, incorporating businesses focused on delivering services from refreshments to accommodation and transport.

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Travel and Tourism Front of House Back of House Hospitality Management 52

Les Roches

JANUARY 8, 2024

These innovations in hotels range from processes that handle reservations and check-ins to implementing effective marketing strategies, for example, smartphone notifications informing guests about room availability. It has not only improved operations and guest satisfaction but also enhanced financial efficiency.

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Housekeeping Training Hospitality Management Travel and Tourism 52

SiteMinder

AUGUST 29, 2023

Hotel operating costs Hotel operating costs encompass a wide array of expenses, from staff salaries, utility bills, and maintenance to marketing, guest amenities, and food & beverage supplies. These recurring costs are vital for the smooth functioning of the hotel and ensuring guest satisfaction.

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Housekeeping Guest Satisfaction Book Maintenance 52

Xotels

APRIL 3, 2024

Channel Management: Effectively manage online and offline distribution channels to reach the right audience and convert the right (high-value) reservations. The goal is to find a balance between attracting guests with competitive pricing during periods of low demand and capitalizing on higher rates during peak demand periods.

Pricing 52

Pricing Book Budgeting Marketing 52

eZee Absolute

JULY 31, 2022

But again, having a hotel website with a booking form isn’t enough to acquire reservations. For example, you can offer incentives to your guests for booking directly with you. A hotel PMS streamlines and automates all the day-to-day operations at your hotel, making it more efficient and increasing guest satisfaction.

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Blog Pricing Book Property Management 52

Larry Mogelonsky

OCTOBER 16, 2023

Technological solutions will eventually become the norm, such as artificial intelligence for booking reservations. During events such as HITEC, we’re able to meet with vendors directly to engage them on what is new, view demos and interact with our local staff to get their feedback – they are the key stakeholders after all.

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Budgeting Information Procurement Demo 100

Blue Magnet Interactive

OCTOBER 27, 2023

MetaSearch Ads Hotel metasearch ad platforms aggregate and compare room rates from various online travel agencies (OTAs) and other reservation platforms in a singular space. Upon selecting an option, travelers are redirected to the respective site to finalize their reservation.

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Budgeting Marketing Blog Book 52

SiteMinder

JANUARY 8, 2024

The entertainment businesses can include attractions of special interest such as zoos and museums, or spectator events such as theatre performances or sports games. Hotel management might consider a games room, gym or spa onsite to encourage guests to stay within the vicinity and encourage boosted spending.

Travel and Tourism 59

Travel and Tourism Book Housekeeping Customer Service 59

SiteMinder

JANUARY 8, 2024

The entertainment businesses can include attractions of special interest such as zoos and museums, or spectator events such as theatre performances or sports games. Hotel management might consider a games room, gym or spa onsite to encourage guests to stay within the vicinity and encourage boosted spending.

Travel and Tourism 52

Travel and Tourism Book Housekeeping Customer Service 52

Revenue Hub

MAY 14, 2024

Share local travel tips, highlight upcoming events, or feature guest stories to engage readers and entice them to book directly. Having your hotel as an authority in your locale or niche enables you to build trust and encourage guests to choose your site over third-party options.

Book 87

Book Guest Satisfaction Reservations Communication 87

eZee Absolute

SEPTEMBER 13, 2023

These changes have been influenced by a variety of factors, including advances in technology, socio-cultural shifts, and global events like the pandemic. Guests no longer seek just a bed and a roof over their heads. This flexibility is essential not just for guests but also for hotels themselves.

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Book Catering Marketing Guest Satisfaction 59

Revenue Hub

APRIL 19, 2024

This information includes personal details, preferences, booking history, and communication logs, enabling you to deliver personalized experiences, increase guest satisfaction, and drive loyalty. For your hotel, your CRM software tools become a way to implement a customer focused strategy. How is CRM Used in the Hotel Industry?

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Guest Satisfaction Catering Information Document 101

SiteMinder

DECEMBER 21, 2023

Hold weekly informal meetings to follow up with last week’s events, goals, and problems and find out your employee’s views and feedback on them. Maintaining regular contact will keep guests excited and assure them that you’re thinking about how important it is to give them a positive experience.

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Communication Information Presentation Front of House 59