Modern Restaurant Management

SEPTEMBER 6, 2023

Without customer loyalty, it’s difficult to succeed in any business, particularly when you’re competing in a crowded landscape like hospitality. Customer retention plays a significant role, with existing customers spending two-thirds more than new ones and 70 percent of Americans considering loyalty programs as a top reason to be faithful to their favorite brands.

Marketing 196

Marketing Server Information Budgeting 196

eHotelier

SEPTEMBER 7, 2023

Here's an in-depth look at how making your hotel's vision clear and relatable can inspire everyone, make work more meaningful, and create memorable experiences for your guests.

Communication 306

Communication 306

Hospitality Magazine

SEPTEMBER 6, 2023

One of Sydney’s most-awaited fine diners has confirmed it will open its doors next month. House Made Hospitality’s Martinez will make its arrive at Quay Quarter Tower and offer diners a menu anchored by flavours from Southern France – think dishes from Provence, Nice, and Corsica. Lana’s Alex Wong has taken on the exec chef position and is joined by Head Chef Andrea Sonnate who joins from Sagra.

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Reservations Magazine 246

MEWS

SEPTEMBER 6, 2023

The status quo must go. That's the verdict of industry experts who suggest that meeting the complex needs of modern guests will soon be impossible without a flexible tech stack.

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Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.

Guest Satisfaction

InnQuest

SEPTEMBER 5, 2023

At a glance: What is Hotel Inventory Management? Types of Inventory in the Hotel Industry The Impact of Inventory Management on Hotel Operational Costs Best Practices for Hotel Inventory Management 4 Key Benefits of Effective Hotel Inventory Management Conclusion About InnQuest In the ever-evolving hospitality industry, effective inventory management is a critical aspect of running a successful hotel.

Guest Satisfaction 218

Guest Satisfaction Maintenance Pricing Book 218

Hospitality Magazine

SEPTEMBER 4, 2023

QT Sydney’s all-day eatery Parlour has been given a refresh by chef Sean Connolly who has chanelled all things “French avant garde” into the venue’s new chapter. Like many in the industry, the chef spent his early career learning foundational French cookery techniques, and the influential experience has been chanelled into the dishes seen on Parlour’s new menu, which is a collaborative effort with Head Chef Kenny Radegonde.

Magazine 246

Magazine 246

Modern Restaurant Management

SEPTEMBER 8, 2023

Ensuring food safety is essential for restaurant brands and others within the food industry. A weak food safety culture can have severe consequences, including product recalls, foodborne illnesses, reputational damage, diminished customer loyalty, and financial losses. Restaurants and other food businesses must prioritize building and maintaining a strong food safety culture to mitigate these risks.

Communication 208

Communication Training Accounting Information 208

Industry Insights Lodging Magazine

SEPTEMBER 7, 2023

McLEAN, Virginia—Through an expanded agreement with Tesla, Hilton announced that, beginning in early 2024, up to 20,000 Tesla Universal Wall Connectors are slated to be installed at 2,000 hotels in the United States, Canada, and Mexico, making Hilton’s planned EV charging network the largest of any hospitality company. With at least six chargers at each of the selected hotels, Hilton will increase the number of travelers visiting its properties who drive electric vehicles.

Magazine 145

Magazine 145

eHotelier

SEPTEMBER 5, 2023

The most successful hotel brands in the near future will be those that identify a growing demand and work to serve this desire with approachable and appropriate experiences. You should be developing a process for continual evolution of your fitness programming to capture a slice of this ever-growing pie.

Book 298

Book 298

Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.

Strategic Planning

EATER

SEPTEMBER 6, 2023

A cheese plate by Courtney Johnson | Courtney Johnson After months of rigorous practice and study, Courtney Johnson and Sam Rollins are set to represent the United States at the World’s Best Cheesemonger competition this month. Courtney Johnson and Sam Rollins are currently in training. They’re meeting with a team of coaches to finesse their routines.

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Training Presentation 137

Modern Restaurant Management

SEPTEMBER 7, 2023

The Millennial generation is a force to be reckoned with, not only in the housing market but also in the dining industry. As Millennial homeownership surpasses Millennial renters for the first time, restaurants have a golden opportunity to engage this valuable demographic through targeted new mover marketing strategies. Millennials have been charting a new course for home ownership, with the number of Millennial homeowners reaching a staggering 18.2 million in 2022.

Marketing 203

Marketing Catering Customer Service Reservations 203

Hospitality Net

SEPTEMBER 6, 2023

Making its stylish debut within Dubai’s up-and-coming new smart district, SO/Uptown Dubai brings a slice of avant garde living, unique identity, and design narrative to DMCC’s Uptown Dubai district with luxurious, sartorial guestrooms, distinctive dining experiences and breath-taking views of the city’s skyline.

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eHotelier

SEPTEMBER 4, 2023

It’s no coincidence that Mondrian Hong Kong’s Q4 2023 opening is perfectly timed to city’s revival. This new standard of hospitality is integral to a rebirth that dares the culturally-curious to pass it by. From the original MONDRIAN opened in the heart of Los Angeles, to properties in New York, Miami, London, Cannes, Doha and Seoul, the brand has always transformed and defined the neighbourhoods in which they are found through a commitment to creativity, art and the unexpected.

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Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

Marketing

EATER

SEPTEMBER 7, 2023

“Italian Tajín” on a Margarita. Aperitiki. Spaghetti Western–themed bars. The drink world’s obsession with Italy has gone far beyond its classic cocktails.

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Modern Restaurant Management

SEPTEMBER 7, 2023

Think of commercial ice equipment like your vehicle. Once you buy it, you still have to budget for ongoing maintenance and repair expenses that will come up as long as you drive the car. Choose not to perform the recommended maintenance on your vehicle, and eventually you’ll run into major problems that cost you much more than the maintenance would’ve.

Maintenance 189

Maintenance Customer Service Pricing Accounting 189

Industry Insights Lodging Magazine

SEPTEMBER 6, 2023

NEEDHAM, Massachusetts—Tripadvisor released the next in its Seasonal Travel Index series, revealing data and trends about what to expect for travel this fall. Although the popular summer vacation season is coming to a close, travel doesn’t appear to be fading with it: 74 percent of U.S. travelers surveyed report they will travel this fall, well above the 61 percent planning to travel at the same time last year.

Magazine 117

Magazine 117

eHotelier

SEPTEMBER 4, 2023

While there are initial costs associated with implementing a revenue management system, it’s important to recognize the significant potential for increased revenue, cost savings, and competitive advantages that such a system brings.

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246

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Your Guide to Restaurant Marketing Success Start maximizing ROI and doing more with less with Olo’s ultimate guide to restaurant marketing. In this guide: Strategies to level up in 4 key areas: data, audiences, content distribution, and loyalty Interactive checklists to help you track your progress throughout the year Tips for leveraging guest data across your entire business What you’ll learn: Level 1 | Beginner: Learn how to collect guest data, build a healthy subscriber list, launch personali

Marketing

EATER

SEPTEMBER 6, 2023

From Cleveland to Los Angeles, the ’70s are inspiring a growing crop of nostalgic bars, complete with disco balls, wood paneling and even a water bed.

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Hotel Business

SEPTEMBER 8, 2023

Commonwealth Lodging Management LLC has been awarded management of the Courtyard Princeton in Princeton, NJ. An existing client of the firm recently purchased the hotel and plans to complete a comprehensive renovation next year. The hotel opened in 1999 and features the signature Courtyard Bistro, 154 guestrooms and an event room, all of which will be upgraded to offer the latest Courtyard by Marriott design package, technology and amenities.

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Catering Events 116

EHL Insights

SEPTEMBER 8, 2023

Luxury is the new black. Post the pandemic, the global luxury industry recorded sales of €1.15 trillion in 2021, and continued its growth in 2022 by 19%-21% (Bain & Company, 2023). Luxury hospitality, luxury cars, and personal luxury goods represent over 80% of the total market. In this article, we zoom into the world of luxury hospitality to examine the trends that shape this industry, the challenges that are associated with the trends, and the best practices that illustrate how firms are m

Article 114

Article Marketing 114

eHotelier

SEPTEMBER 6, 2023

Travel Outlook, The Premier Hotel Call Center™, is pleased to announce a partnership with Thrio, a revolutionary contact centre platform making waves in the customer service industry.

Customer Service 246

Customer Service Reservations 246

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Global economies are reeling from recent upheavals—pandemic aftershocks, geopolitical conflicts, and a tech sector crunch. Mark Zuckerberg's 2023 "Year of Efficiency" ethos extends into 2024, with leaders seeking cost reductions without stunting growth. No-code technology emerges as a beacon of hope, fostering resilience and adaptability. Platforms like Make.com and Zapier empower even non-technical staff to automate and innovate, freeing IT for strategic tasks.

Cost Reduction

SAS

SEPTEMBER 7, 2023

Computer vision is a field of artificial intelligence that teaches computers to understand visuals. Using digital images from cameras and videos and deep learning models, machines can learn to recognize and categorize objects and respond to their surroundings based on what they “see.” Computer vision's accuracy has skyrocketed in the [.

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Hotel Business

SEPTEMBER 7, 2023

After several years of challenging business conditions, which caused much of the hospitality industry to scale back on capital expenditures, hotel management companies have started making serious investments in renovations, maintenance and staffing. According to the J.D. Power 2023 North America Third-Party Hotel Management Guest Satisfaction Benchmark , those investments are paying off in the form of strong satisfaction scores for quality of the guestroom and staff service.

Guest Satisfaction 111

Guest Satisfaction Maintenance Communication Training 111

Hospitality Net

SEPTEMBER 8, 2023

Indian Hotels Company (IHCL), India’s largest hospitality company, today announced the opening of WOW Crest, an IHCL SeleQtions hotel in Indore, Madhya Pradesh. Nestled in the heart of Indore, the hotel is a captivating gateway to a city adorned with tales of its rich history and vibrant present.

Presentation 110

Presentation 110

eHotelier

SEPTEMBER 3, 2023

Nikki Takamatsu has been appointed executive chef for The LookOut Food & Drink at The LineUp at Wai Kai, a new year-round waterfront venue for active adventurers anchored by the Wai Kai Wave and the adjacent 52-acre recreational Wai Kai Lagoon. In his new position, Takamatsu will lead the restaurant’s kitchen staff, collaborate with management to set pricing, introduce new culinary techniques and menus and keep up with industry trends.

Pricing 245

Pricing 245

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As a restaurant leader, your plate is full with responsibilities, from staff management to serving up delicious dishes. But amidst the hustle, there's a crucial area you can't afford to overlook – employment laws. In this comprehensive eBook, we'll unveil the seven essential employment laws every restaurant leader must master. We'll break down the intricacies of each law, showing you how it directly impacts your business.