eHotelier

JULY 18, 2023

The Brown Palace Hotel and Spa – a legend among downtown Denver hotels since 1892 – proudly announces the appointment of Jana Smith as the iconic landmark’s first female General Manager. In her new role, Smith will be responsible for overseeing all operational aspects of the 241-room hotel and its 300-person team, ensuring day-to-day success in providing guests with exceptional dine and drink experiences and distinguished service.

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Hospitality Magazine

JULY 19, 2023

Hong Kong’s Coa has been named as The Best Bar in Asia for the third year running and also the Best Bar in Hong Kong for 2023. The announcement came at the Asia’s 50 Best Bars 2023 live ceremony in Hong Kong this week, which was also livestreamed on Facebook and the competition’s YouTube channel. Coa was launched in 2017 by bartender Jay Khan and saw its debut in the Asia’s 50 Best Bars list in 2019 at number 12.

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Magazine 189

Modern Restaurant Management

JULY 19, 2023

The "metaverse" is a general term used to describe any of the virtual universes where people can interact with one another in a shared, immersive environment. With the growth of both virtual reality and augmented reality technologies, more and more people are engaging with the metaverse to do things like play games, shop, and even get married.

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Presentation Information Communication Article 167

Hospitality Net

JULY 19, 2023

Do you know if your hotel is performing at the highest level? Are you missing out on opportunities? Are there changes that can be made that will quickly improve the bottom line?

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Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.

Guest Satisfaction

eHotelier

JULY 18, 2023

Customer satisfaction is a never-ending process, you need to take continuous action to meet your customer needs. By utilising these digital tools in the right way, you can enhance the guest experience and improve guest satisfaction, ultimately leading to increased revenue and loyalty.

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Guest Satisfaction 246

Modern Restaurant Management

JULY 20, 2023

In this episode of " The Main Course ," Johnny Tellez, VP of International Operations and Training at Focus Brands International, discusses how the customer experience has changed during the pandemic, the role technology has played in these changes, and how restaurants are adapting their use of technology to enhance customer experience. In this conversation with host MRM Executive Editor Barbara Castiglia, Tellez talks about The impact of the pandemic on international restaurant operatio

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Training 167

Hospitality Net

JULY 21, 2023

The sudden growth in demand for wellness pursuits has perhaps calmed with the recession of Covid-19, but general interest in the great outdoors and getting back to nature has remained strong, prompting more and more hoteliers to tap into this trend.

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eHotelier

JULY 16, 2023

A new study casts light on what practitioners can expect to see when they make strategic changes to refund policies. As well as keeping their heads above water, hoteliers must strive to retain customer trust and loyalty in times of crisis.

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Hotel Owner

JULY 21, 2023

Hilton Belfast hotel has completed its sale to hotel ownership and management company Pandox AB for approximately £40m. Pandox AB has also acquired hotel operations in central Belfast. The hotel has 202 rooms and will be operated under a management agreement with Axiom Hospitality, subject to a franchise under the Hilton brand. The total acquisition price, including certain targeted value increasing investments, which amounted to approximately £40m will initially be financed by cash and existing

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Property Management Pricing Marketing 98

Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.

Strategic Planning

Modern Restaurant Management

JULY 18, 2023

Restaurant customers are back, with many restaurants reporting business close to pre-pandemic levels. And those consumers want the restaurant experience, according to a survey earlier this year by the National Restaurant Association. It reported that “84 percent of consumers say going out to a restaurant with family and friends is a better use of their leisure time than cooking and cleaning up.” Take a minute now and think of five things that you believe bring your customers back tim

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Server Training Reservations 167

Technology: Lodging Magazine

JULY 20, 2023

CHICAGO—Hyatt Hotels Corporation announced a new technology agreement between affiliates of Hyatt and Sabre Corporation. Under this agreement, Sabre’s SynXis Central Reservation System will become the main central reservation system (CRS) for Hyatt hotels beginning in 2024. This integration will improve Hyatt’s reservation capabilities, operations, and experiences for guests, including a faster search and booking process.

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Reservations Magazine Book 98

eHotelier

JULY 17, 2023

Email marketing is a powerful tool for all-sized properties including motels, hotels and vacation rentals, etc to connect with their guests and drive bookings.

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Marketing Book 246

Hotel Owner

JULY 21, 2023

Cartmel Old Grammar, a “beautifully” renovated, exclusive-use wedding venue with guest rooms in Cartmel, Cumbria, has been brought to market for an undisclosed price. The country house enjoys a prime location in the village, overlooking the Cartmel Racecourse and close to the 12th century Cartmel Priory and L’Enclume, a three Michelin Star restaurant.

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Marketing Presentation Pricing Events 98

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

Marketing

Modern Restaurant Management

JULY 20, 2023

Like most headline-grabbing technology, artificial intelligence (AI) has its pros and cons. But like it or not, AI is being implemented in so many industries, including foodservice, and is here to stay. For readers seasoned enough to remember, there was a time 20-30 years ago when mobile phones were being tried on for size by consumers. There was a mixture of early adopters and those who questioned cell phones’ staying power.

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Information 129

Adora POS

JULY 19, 2023

As a restaurant owner, unexpected expenses and hidden fees can be detrimental to your business. Discover the Adora difference, where transparency, choice, and autonomy are valued. Say goodbye to unilateral policies and surprise charges. Partner with Adora POS and regain control over your payment processing.

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eHotelier

JULY 18, 2023

The all-in-one Hotel Management System is expanding its footprint in North America with the appointment of Toronoto-based Account Executive, Iris Diab.

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Accounting 244

Hotel Owner

JULY 19, 2023

Ed and Laura Ashton have taken over the lease at the 18th Century Lower Buck Inn, in Waddington. They will be taking over the helm of the traditional inn from current leaseholder Oliver Clegg in a sale arranged by commercial real estate firm Colliers. The inn, which was constructed on Edisford Road in 1760, is made of sandstone, and includes a roaring open fire in the 70-capacity bar, as well as five bespoke, ensuite letting rooms, and a three bedroom cottage.

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Marketing 98

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Your Guide to Restaurant Marketing Success Start maximizing ROI and doing more with less with Olo’s ultimate guide to restaurant marketing. In this guide: Strategies to level up in 4 key areas: data, audiences, content distribution, and loyalty Interactive checklists to help you track your progress throughout the year Tips for leveraging guest data across your entire business What you’ll learn: Level 1 | Beginner: Learn how to collect guest data, build a healthy subscriber list, launch personali

Marketing

Industry Insights Lodging Magazine

JULY 19, 2023

Today’s hoteliers and revenue managers have access to a myriad of technology services, software, and tools that allow them better leverage data to efficiently operate their businesses and ease workloads for hotel employees. Recently, at HITEC 2023 in Toronto, Ontario, Canada, LODGING discussed with Klaus Kohlmayr, chief evangelist and development officer for IDeaS, his company’s latest capabilities, data aggregation, and the increased adoption of tech in hospitality.

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Magazine Events 98

Hospitality Net

JULY 19, 2023

Hilton (NYSE: HLT) announced today that it has been ranked as #4 on the Best Workplaces™ for Millennials in the U.S. list by Great Place to Work®. This is the sixth consecutive year Hilton’s millennial team members have rated the hospitality leader among the best employers for their generation.

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eHotelier

JULY 16, 2023

Several factors are affecting deal activity, including rising interest rates, the looming fear of recession, and ongoing geopolitical tensions.

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Travel and Tourism 242

Hotel Business

JULY 18, 2023

Luxury hospitality brand AKA has appointed T. Blake Danner as COO. His appointment is part of AKA’s brand expansion strategy, as it recently opened two hotels, Hotel AKA NoMad and Hotel AKA Alexandria, both designed by Italian architect and designer Piero Lissoni. Additionally, in South Florida, Hotel AKA Brickell and AKA West Palm are newly renovated and are unveiling their finished design enhancements later this month.

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Marketing 98

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Global economies are reeling from recent upheavals—pandemic aftershocks, geopolitical conflicts, and a tech sector crunch. Mark Zuckerberg's 2023 "Year of Efficiency" ethos extends into 2024, with leaders seeking cost reductions without stunting growth. No-code technology emerges as a beacon of hope, fostering resilience and adaptability. Platforms like Make.com and Zapier empower even non-technical staff to automate and innovate, freeing IT for strategic tasks.

Cost Reduction

EATER

JULY 18, 2023

The Spongmonkeys doing whatever the hell it is that they do. | Quiznos In 2003 the Spongmonkeys, a pair of potato-shaped, human-toothed, rodent(ish) critters became the unlikely faces of Quiznos. Now, the sandwich chain is plotting a comeback, and the Spongmonkeys are once again loving their subs. The year 2003 was a different time. George W. Bush was president, MySpace had just launched, and U.K. animator Joel Veitch created what would eventually become one of the weirdest — and most enduring —

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Hospitality Net

JULY 21, 2023

IRIS, a global provider of digital F&B and guest experience platforms, is delighted to launch their latest eBook, ‘How to market your online F&B ordering platform for maximum success’.

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Marketing 98

eHotelier

JULY 16, 2023

Hotels are constantly seeking innovative ways to enhance guest experiences while increasing revenue - and summer time is no exception!

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Hotel Business

JULY 18, 2023

Wyndham Hotels & Resorts is hosting its second BOLD Symposium ahead of the official start of the 2023 National Association of Black Hotel Owners, Operators & Developers (NABHOOD) Hotel Ownership & Investment Summit at the Miami Marriott Biscayne Bay in Miami. It will be followed by a BOLD Bootcamp, a part of its BOLD Incubator, later in the week.

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As a restaurant leader, your plate is full with responsibilities, from staff management to serving up delicious dishes. But amidst the hustle, there's a crucial area you can't afford to overlook – employment laws. In this comprehensive eBook, we'll unveil the seven essential employment laws every restaurant leader must master. We'll break down the intricacies of each law, showing you how it directly impacts your business.