Sat.Sep 23, 2023 - Fri.Sep 29, 2023

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Transactional marketing vs relationship marketing in the hotel industry

eHotelier

Building relationships with your guests can generate more revenue and build a strong name in the industry. Here are some examples of how you can focus on relationship marketing.

Marketing 312
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Clayton Wells releases new menu for Public’s Strand Hotel

Hospitality Magazine

Public Hospitality’s newly minted Group Creative Culinary Director Clayton Wells has teamed up with Head Chef Leigh McDivitt to revamp The Strand Hotel’s food offering. The Darlinghurst venue originally launched with a classic Euro bistro-inspired menu, but is now leaning more French with a twist, which is now live at Strand Bistrotheque on the ground floor and Kasbah rooftop.

Pricing 246
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8 Effective Management Tips For Hoteliers

InnQuest

Effective time management is a cornerstone of successful hotel management. Juggling various responsibilities and tasks in the fast-paced world of hotel management can be challenging. This article aims to provide valuable management tips for hoteliers to help them make the most of their time and improve overall efficiency. Prioritize Tasks In the realm of hotel management, not all tasks are created equal.

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A CPA’s Insight on Top Issues Restaurant Owners Face

Modern Restaurant Management

For restaurant owners, there are a number of issues in their workplace keeping them up at night and hindering them from successfully managing and operating their restaurant efficiently. As a firm that specializes in working with clients in the restaurant industry, we regularly assist restaurant owners with many of these issues, particularly in areas like tax compliance, payroll, bookkeeping, and providing sound financial advice to help manage cash flow and business growth strategies.

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Business Automation in Hospitality: A New World

Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.

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Transforming stays into cherished memories

eHotelier

Transforming stays into cherished memories - Insights - Insights Use some of these ideas to kickstart your mission to make staying at your hotel a memory that guests will cherish for years to come.

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The Best Food Books to Read This Fall

EATER

For when you want to read about food, not just eat it. | Lille Allen/Eater With these 11 works of food-focused fiction and nonfiction you won’t mind being cooped up inside as the temperatures drop As the blistering heat of summer subsides, giving way to cooler temperatures and changing leaves, there’s no better time than the present to cozy up with a good book.

Book 145
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The Topic Is Tipping

Modern Restaurant Management

Guests are dining out more often than last year and and rewarding great service, with the highest tips at bars and fine dining restaurants, according to hospitality industry data from Lightspeed Commerce Inc. The data suggests guests are willing to tip more for great service when digital tools are available to ease the payment process. Key findings include: Tipping is on the rise : Good news for servers: diners aren’t skimping on tips.

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Simple tips to help your hotel rank on Google

eHotelier

Securing a prominent spot within Google’s search results can translate into the difference between a hotel boasting fully booked rooms and one faced with the emptiness of vacant accommodations.

Book 290
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AHLA Foundation: Hotel Industry Board Seats Are Becoming More Diverse

Industry Insights Lodging Magazine

WASHINGTON, D.C.—The percentage of hotel industry board seats held by Black members and women members, respectively, is going up. That’s according to recent research commissioned by AHLA Foundation and conducted by Penn State’s School of Hospitality Management. The increase exceeds the 2022 average in both categories for firms in the Russell 3000 Index, signaling progress in the effort to diversify corporate boards.

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Planning Your Restaurant's Path to Profitability

Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.

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Vegetables Get the Tinned Fish Treatment

EATER

With saltines, radishes, and butter, “mushroom snow crab” takes the place of tinned fish. | Bettina Makalintal Seed to Surf offers “mushroom snow crab” and “celery root whitefish,” but can mushrooms satisfy a craving for crustaceans? In the age of TikTok marketing most everything is undergoing a rebrand, in both the food world and things adjacent to it.

Marketing 136
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Food Delivery Fraud: Challenges in Ensuring Security for Platforms, Drivers, and Consumers

Modern Restaurant Management

The U.S. is the second-largest online food delivery market​ and generated an estimated $218B in revenue in 2022. And experts predict the market will increase close to $500B by 2027. Due to the growth and increased demand, leading food delivery platforms such as Uber Eats, DoorDash​, and Grubhub are also facing the growing threat of fraud and abuse on both the customer and driver sides as scams and scammers become more sophisticated.

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Visiting loved ones may drive tourism recovery

eHotelier

Visiting loved ones may drive tourism recovery - Insights - Insights VFR has been dubbed the “sleeping giant” of the tourism industry; visiting friends and relatives is a grossly overlooked motive for travelling.

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HFTP Announces Return of Entrepreneur 20X at Major 2024 Events, Applications Now Open

Hospitality Net

Austin, Texas (September 28, 2023) — Hospitality Financial and Technology Professionals (HFTP®) is pleased to announce the return of the premier hospitality technology pitch competition Entrepreneur 20X (E20X) at three events in 2024. Startups will have the opportunity to present their cutting-edge platforms at HFTP’s inaugural Digital Horizons 360 (DH360) Symposium in Europe in February and at HITEC Dubai and HITEC North America in June.

Events 116
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Top 5 Ways to Optimize Your Loyalty Strategy

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

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Feast on Sushi, Steak, and Globalization at Iraq’s American-Themed Buffet

EATER

Inspired by a Florida Golden Corral, developed in the Netherlands, and imported to Kurdistan, ABC Restaurant features an assortment of global cuisines all filtered through the semi-autonomous region’s relationship with the U.S. Every Friday at dinner time, a spry-looking Uncle Sam — stovepipe hat, stars-and-stripes suit, surprisingly brown beard — dances his way around the 11 sprawling buffet stations of ABC Restaurant.

Pricing 133
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Bytes & Bites: The Future-Ready Fusion of Foodservice and Technology

Modern Restaurant Management

The fusion of technology and food service is transforming the way restaurants operate, enhancing customer experiences, and shaping the future of the industry. From the way we place orders to how they’re prepared, every facet of the food service sector is being touched by technology. It’s not just about speed, efficiency or frugality – it’s a seamless customer journey.

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How sharing information between Hotel departments via tech is changing the future of hospitality

eHotelier

Hoteliers have become accustomed to seeking excellence within each department, with each group internally supporting the other through consistency and diligence. However, today’s operations call for greater collaboration than in years past. Individual workers today have much greater responsibility and face more scrutiny from managers and guests. Hotel workers are expected to oversee multiple aspects of hospitality simultaneously, and roles spanning multiple departments are becoming more common.

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Partnering With the Pros: Lowe’s Enhances Its Hospitality Supplies and Services

Industry Insights Lodging Magazine

As vice president, Pro brand marketing at Lowe’s, Gerardo Soto is responsible for developing and executing marketing strategies to enable increased growth across Pro segments, as well as the do-it-for-me customers. Can you give a bit of background on your company? Lowe’s is a Fortune 50 company and one of the world’s largest home improvement retailers.

Magazine 113
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Win More in 2024: Your Guide to Restaurant Marketing Success

Your Guide to Restaurant Marketing Success Start maximizing ROI and doing more with less with Olo’s ultimate guide to restaurant marketing. In this guide: Strategies to level up in 4 key areas: data, audiences, content distribution, and loyalty Interactive checklists to help you track your progress throughout the year Tips for leveraging guest data across your entire business What you’ll learn: Level 1 | Beginner: Learn how to collect guest data, build a healthy subscriber list, launch personali

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It’s Time for a Glorious, Uncompromising Re-Politicizing of Wine

EATER

The longtime plea to "keep politics out of wine" ignores the fact that wine has always been political, and that drinking it can act as both rebellion and discovery.

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Ahead of Fire Prevention Week – Is Your Bar/Restaurant Safe?

Modern Restaurant Management

As a result of the Great Chicago Fire that killed 250 people in 1871, the National Fire Protection Association has declared the public observance of Fire Prevention Week since 1922, marking more than 100 years this year of the public observance. The holiday was later cemented by President Coolidge, marking the longest-running public health and safety observance on record.

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Levering cinematic success with Fairmont The Queen Elizabeth’s Barbie Adventure

eHotelier

Fairmont Hotels & Resorts earmarked Montreal's Fairmont The Queen Elizabeth for the creation of the Barbie Dream Suite and accompanying marketing program. Philippe Champagne, Fairmont’s Regional Director of Sales and Marketing for Eastern Canada discusses its success.

Marketing 259
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Knowland Adds Account Alerts to Core Platform

Technology: Lodging Magazine

ARLINGTON, Virginia—Knowland announced Account Alerts, which is an enhancement to its core platform. The delivery of automated email alerts once a day helps sales teams save time, stay informed, and react early to revenue opportunities. Consolidated email notifications will be pushed to the user anytime recent account activity matches the individual filters set by the user.

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No-Code Technology: The Key to Unlock the Future of Your Business

Global economies are reeling from recent upheavals—pandemic aftershocks, geopolitical conflicts, and a tech sector crunch. Mark Zuckerberg's 2023 "Year of Efficiency" ethos extends into 2024, with leaders seeking cost reductions without stunting growth. No-code technology emerges as a beacon of hope, fostering resilience and adaptability. Platforms like Make.com and Zapier empower even non-technical staff to automate and innovate, freeing IT for strategic tasks.

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Salted Egg Yolks Are China’s Answer to Parmesan

EATER

Carolyn Phillips/Eater The cured yolks lend a gentle blast of umami to a variety of Chinese foods, including the mooncakes traditionally eaten this time of year The Moon Festival (also known as the Mid-Autumn Festival or Mooncake Festival) is set for September 29 of this year, and Chinatowns across the globe are festooned with rabbits, moons, and advertisements peddling filled pastries and happiness.

Article 119
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Interview with CEO & Co-Founder Adam Harris of Cloudbeds

Revfine

In this article, we'll interview Adam Harris, the CEO and co-founder of Cloudbeds. Adam has vastly simplified the typically complicated world of OTAs, payments, reservations, and reporting so hoteliers can spend time on their most important job - taking care of their guests. Can you tell us The post Interview with CEO & Co-Founder Adam Harris of Cloudbeds appeared first on Revfine.com.

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Four Seasons Resort Punta Mita and Naviva, A Four Seasons Resort debut soulcation retreats for adults

eHotelier

Four Seasons Resort Punta Mita, a five-star oceanfront resort, and Naviva, A Four Seasons Resort, an intimate adult-only jungle retreat, invite romantic partners, friend groups, empty nesters, soul mates and solo travellers for Soulcation Retreats this fall set on a secluded peninsula on Mexico’s Pacific coast. Designed to refresh guests’ mind, body and soul, Soulcation Retreats encourage guests to discover Punta Mita two different ways across the neighbouring resorts with two special offers – a

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Brittain Resorts & Hotels Introduces AI Business Intelligence Tech Matrix

Technology: Lodging Magazine

MYRTLE BEACH, South Carolina—Brittain Resorts & Hotels (BRH) introduced an AI-driven business intelligence technology matrix. The move comes as BRH increases its service offerings as it expands further into third-party management for hotel owners seeking improved values and measurements. “While the hospitality industry traditionally has taken a ‘wait and see’ approach to new technologies, we have taken a much more aggressive approach at Brittain,” said Christy Jernigan, chief development off

Magazine 113
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Unlock Restaurant Success: Mastering 7 Vital Employment Laws

As a restaurant leader, your plate is full with responsibilities, from staff management to serving up delicious dishes. But amidst the hustle, there's a crucial area you can't afford to overlook – employment laws. In this comprehensive eBook, we'll unveil the seven essential employment laws every restaurant leader must master. We'll break down the intricacies of each law, showing you how it directly impacts your business.