Sat.Jul 04, 2020 - Fri.Jul 10, 2020

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Contactless Dining: Exploring the Intersection of Hospitality and Technology

Modern Restaurant Management

One year ago we walked into a Cambridge, Massachusetts restaurant for the first day of field research. Our palms were sweaty from the excitement and anxiety. We were greeted by the manager of the restaurant and shared with him the concept of contactless dining, an experience where dine-in guests can view menus, order, and pay directly from their mobile phones.

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How to Plan Your Restaurant's Grand Re-Opening Event

7 Shifts

Restaurants took a major hit from COVID-19 in 2020, with sales dropping by 79% in mid-March. If your restaurant was forced to shut down during the worst of the pandemic, then you’re not alone. And now, many states and provinces have already begun rolling out their plans to reopen the economy, and many restaurateurs are now planning out their grand re-opening.

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Restaurant Owners Win Business Interruption Insurance Claims

Restaurant Engine

Most insurance companies have denied claims from restaurant owners resulting from the COVID-19 pandemic. Business owners counterclaim they are entitled to benefits in Business Interruption Insurance policies that protect against lost income after a covered peril affects a policyowner. Insurance companies typically cite the contract clause of force majeure as justification for denying claims.

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The Portland Restaurant World’s Reckoning, Explained

EATER

Over the past week, chef Maya Lovelace has shared dozens of sobering allegations about some of Portland’s most lauded restaurants, shaking the city’s buzzy dining scene to the core. The extent of the fallout still remains to be seen. [link].

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Business Automation in Hospitality: A New World

Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.

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Bankruptcy Guide for Restaurants

Modern Restaurant Management

In February 2020, the National Restaurant Association announced projections that restaurant industry sales would reach $899 billion this year, experiencing four-percent growth “mirroring general economic conditions.” That seems like a lifetime ago. The COVID-19 pandemic has caused restaurant sales to plummet. In many states, revenue has declined by as much as 80% over the same time period in 2019.

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COVID-19 Has Bankrupted These Restaurants This Year

Restaurant Engine

Workers in the restaurant industry have lost double the number of job losses than any other NAICS industry. From March through June, the industry has laid off 3,130,900 workers. Restaurants are on track to lose $240 billion in revenue by the end of the year. Economists at the National Restaurant Association (founded 1919) agree , “Restaurants were hit harder than any other industry during the pandemic, and still have the longest climb back to pre-coronavirus employment levels.” The c

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If You Really Want to Visit a National Park, Skip the Big Ones

EATER

Paddleboarding in Minnesota’s Voyageurs National Park | Getty Images. America’s larger parks are attracting major crowds. Here’s where to avoid them As summer creeps into full swing and cities across America do the dance of easing, and then reinstating, COVID-19 restrictions, people are clamoring to be someplace — anyplace — besides their own homes.

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Sending Delivery Tech Back: Five Ideas for Redesigning Aggregators

Modern Restaurant Management

Food delivery aggregators: You’re well past your expiration date. While there are a slew of challenges facing both diners and restaurants as the COVID-19 pandemic continues, one notable element often omitted from conversation are the delivery drivers who actually make these services work, but we’ll get to that in a moment. The basic issue here is the math: Restaurants already operate on margins of about 10 percent once they’ve paid for ingredients, space, and their workforce, s

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How Restaurants Can Proactively Instill Trust Among Customers In The Post-pandemic Era

The Restaurant Times

Amid the pandemic crisis, restaurant operators all across the globe are facing unique challenges to fulfill the new consumer expectations. With lockdown restrictions finally starting to ease, restaurants are beginning to plan what the next wave of a new normal could look like. The prime focus of restaurant brands is around providing functional benefits and operational changes to ensure that both the diners and employees have a safe, contact-free experience.

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Planning Your Restaurant's Path to Profitability

Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.

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Wall Street Analysts Comment on Major Restaurants

Restaurant Engine

Analysts have published surprisingly upbeat commentary on several restaurants during the past few weeks. Highly trained, well paid, and supported by sizable research teams, Wall Street’s analysts often appear on television to discuss their influential forecasts. Yesterday, analysts at the $23 billion investment bank Credit Suisse initiated coverage of Darden Restaurants with an Outperform rating and share price target of $95, suggesting upside of 33% from Darden’s current valuation.

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Heinz Is Sure You Wanted Mayonnaise Ice Cream

EATER

Heinz UK. Plus, Alinea makes a coronavirus canape, and more news to start your day We all scream for salad cream. In proof that not even brands are immune from the cabin fever-ideas of quarantine, Heinz UK has introduced “ Creamz ,” DIY kits that allow you to make ice cream of various Heinz condiments — ketchup, mayonnaise, salad cream, BBQ sauce and Saucy Sauce (basically a mix of ketchup and mayo).

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Six Ways the Pandemic Is Transforming Restroom Design

Modern Restaurant Management

The global pandemic of Covid-19 is fast tracking infection control technologies and products in public restrooms. While cleanliness has always been a goal in designing restrooms, coronavirus has underscored the need for hygienic, sterile and safe environments. Companies, educational institutions and municipalities are all now evaluating new procedures and products for their restroom facilities.

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Why Outsource Revenue Management? Advantages and Benefits for Hotels

Xotels Hotel Revenue Management

Even more so during the COVID-19 crisis. Covid-19 has exposed weaknesses both in hotels managing Revenue Management internally as well as the traditional outsourcing model and Revenue Management software providers. Nowadays, hotels need to be more resilient and agile than ever before. Being prepared for anything, whereby reducing risk is top priority.

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Top 5 Ways to Optimize Your Loyalty Strategy

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

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Struggling To Engage With Your Team – Try These Tips

Restaurant Engine

Create an engaged team and watch them provide better customer service. Working in a restaurant is a fast-paced environment that often leaves your employees exhausted and stressed out. There is the chaotic, very quick lunchtime rush, substitutes on diners’ orders, and things to remember on an ongoing basis. Plus, in today’s environment, restaurant staff has to work tirelessly to keep clean and safe.

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I’m Through Being Silent About the Restaurant Industry’s Racism

EATER

Alexandra Bowman. As a Black server and diner, I’ve seen how racism in the restaurant industry plays out on both sides of the table This is Eater Voices , where chefs, restaurateurs, writers, and industry insiders share their perspectives about the food world, tackling a range of topics through the lens of personal experience. First-time writer? Don’t worry, we’ll pair you with an editor to make sure your piece hits the mark.

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The Employment Landscape is Messy: How Restaurants Can Ensure Compliance with Limited Resources

Modern Restaurant Management

Let’s start with an uncontroversial premise: California’s complex, ever-changing gauntlet of employment laws is difficult for any company to navigate. Yet you may still be wondering why, aside from the headache, does it matter for my restaurant? If you’re fortunate enough not to have been on the receiving end of a civil or administrative complaint from an employee or a government employment agency, you may not realize just how deep the downside risk can be in employment dispute

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Buccini/Pollin Group acquires Renaissance Baltimore Harborplace Hotel

Hotel Management Network

The Buccini/Pollin Group (BPG) has announced the acquisition of the Renaissance Baltimore Harborplace Hotel in the US from Sunstone Hotel Investors. The post Buccini/Pollin Group acquires Renaissance Baltimore Harborplace Hotel appeared first on Hotel Management Network.

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Win More in 2024: Your Guide to Restaurant Marketing Success

Your Guide to Restaurant Marketing Success Start maximizing ROI and doing more with less with Olo’s ultimate guide to restaurant marketing. In this guide: Strategies to level up in 4 key areas: data, audiences, content distribution, and loyalty Interactive checklists to help you track your progress throughout the year Tips for leveraging guest data across your entire business What you’ll learn: Level 1 | Beginner: Learn how to collect guest data, build a healthy subscriber list, launch personali

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#ThrowbackThursday: 10 Still Steal-Worthy Event Ideas From Summer 2019

BizBash

While COVID-19 may have thrown shade on this year's summer plans, we're breaking through the clouds to shine a spotlight on summer 2019's steal-worthy event ideas.

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Jordan Ruiz’s Lomo Saltado Recipe Is a Comforting Chinese-Peruvian Classic

EATER

The dish is Ruiz’s go-to for feeding his family at home and in the restaurant Ceviche is undoubtedly Peru’s cherished, national dish. But when the craving hits for something warming and filling (no disrespect to ceviche), it’s lomo saltado you’re reaching for. Put simply, lomo saltado is a beef stir fry that’s layered over french fries and served with white rice.

Marketing 101
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Breaking Down One Lender’s PPP Loan Data (Infographic)

Modern Restaurant Management

Many industries have suffered severe financial losses due to the coronavirus lockdown – perhaps none more so than the restaurant industry. Lendio recently gathered statistics on the $8 billion in PPP loan approvals that we helped facilitate for 100,000 small businesses. We found that of all industries we helped generate loans for, the restaurant industry ranked third in volume (behind construction and healthcare) at just over $150 million.

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This week in restaurant news: PPP extension, chain service, when the customer isn’t always right

OpenTable

Every week we’re rounding up some of our favorite articles with trends and tidbits from the world of restaurants. Tell us: what made your reading list this week? Indoor Dining Will Be Postponed in New York City – Grub Street. NYC’s restaurants and bars had planned for indoor reopening on July 6, but that timeline is now delayed. Mayor Bill de Blasio announced this week that the next reopening phase will be postponed due to rising coronavirus cases across the country.

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No-Code Technology: The Key to Unlock the Future of Your Business

Global economies are reeling from recent upheavals—pandemic aftershocks, geopolitical conflicts, and a tech sector crunch. Mark Zuckerberg's 2023 "Year of Efficiency" ethos extends into 2024, with leaders seeking cost reductions without stunting growth. No-code technology emerges as a beacon of hope, fostering resilience and adaptability. Platforms like Make.com and Zapier empower even non-technical staff to automate and innovate, freeing IT for strategic tasks.

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How An Online Ordering System Can Multiply Restaurant Sales In Saudi Arabia

The Restaurant Times

The number of food delivery orders placed online has seen a staggering increase in Saudi Arabia in recent years. According to statistics, the revenue in Saudi’s food delivery market is expected to show an annual growth rate of 9.8% by 2024. Online ordering is not only favorable for customers but it also an excellent way for restaurants to increase the overall sales volume and provide better customer support.

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Uber Acquires Postmates, Merging Two of the Biggest Delivery Companies

EATER

nyker /Shutterstock. For restaurant owners and diners, the deal condenses the number of delivery app options out there Rideshare service Uber has acquired delivery competitor Postmates in a deal worth $2.65 billion. According to the NYT, Postmates will continue to operate under its own name, but will be combined with UberEats to create the country’s second-largest delivery goliath.

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By the Numbers: How Restaurants Have Been Impacted by COVID-19 (Infographic)

Modern Restaurant Management

Tapping into its data hub that shows real-time data from more than 350,000 restaurants and restaurant professionals across the US and Canada., the team at 7shifts created an infographic that tells how restaurants have been impacted by COVID-19 as well as indicators of what to expect moving forward. “While we're seeing strong early signs of restaurants bouncing back, it's going to happen slowly and not without precautions," said CEO Jordan Boesch. "With restaurants cutting s

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Black Restaurant Owners Participate in Blackout Day 2020

Restaurant Engine

The popular hashtag #BlackoutTuesday from June 2 has returned in a new event, Blackout Day 2020, occurring right now. Instagram’s algorithmically selected cover post for the hashtag #BlackoutDay2020 states the following synopsis of the day, “Today, I am participating in The Blackout Coalition’s economic protest by not spending ANY money and, if I must spend, I pledge to only do so at Black Owned Businesses.” Instagram users have posted over one million times with the #Bla

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Unlock Restaurant Success: Mastering 7 Vital Employment Laws

As a restaurant leader, your plate is full with responsibilities, from staff management to serving up delicious dishes. But amidst the hustle, there's a crucial area you can't afford to overlook – employment laws. In this comprehensive eBook, we'll unveil the seven essential employment laws every restaurant leader must master. We'll break down the intricacies of each law, showing you how it directly impacts your business.