Wed.Nov 08, 2023

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8 pre-stay communication ideas to increase guest satisfaction

eHotelier

The pre-stay stage gives you a great opportunity to engage with your guests and set the tone for their upcoming experience. However, it's essential to remember that not all guests are the same, and a one-size-fits-all approach won't yield the best results.

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Former Attica Summer Camp talent Rosemary Andrews to open Malvern bakery

Hospitality Magazine

Rosemary Andrews – known for her viral dessert trolley with Ben Shewry and popular dessert box business – has announced she is opening a long-term, pop-up bakery Mietta by Rosemary in Malvern. It’s been a long project for Andrews, who has been in search of the right location for her venue for the last two years while running her dessert box business via Instagram.

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Boosting employee engagement: 3 key benefits of prioritizing mental health in the hospitality industry

eHotelier

Concentrating on the mental health of your talent can not only increase staff productivity and reduce staff turnover, but also enhance the guest experience with a proven effect on your bottom line. Here are a few strategies to help you achieve that.

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How Staffing and Recruitment Futureproofs F&B Growth

Modern Restaurant Management

Following the removal of COVID restrictions by the World Health Organization (WHO) in May of this year, food and beverage (F&B) remains one of the industries best positioned for unprecedented growth; the road to pandemic recovery has affected the revenue and profit models of every restaurant or F&B operation; and while the current environment is forcing leaders to think outside the box, become strategically creative (and therefore more responsive), the fundamental landscape of the indust

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Business Automation in Hospitality: A New World

Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.

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IHG adds 350-keys to its Punjab portfolio with a dual hotel signing

eHotelier

IHG®Hotels & Resorts, has signed a management agreement with NK Sharma Hospitality Pvt Ltd to develop two new hotels in the Chandigarh tri-city area - Crowne Plaza Chandigarh Zirakpur in the premium segment and Holiday Inn & Suites Chandigarh Zirakpur from the essentials collection. Currently under construction, both hotels are scheduled to open in January 2027.

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CapitaLand Ascott Trust divests two hotels in Australia for AUD109.0 million

eHotelier

CapitaLand Ascott Trust (CLAS) is divesting two mature hotels in Sydney, Australia to an unrelated third party for a total of AUD109.0 million (S$95.6 million). Situated outside of the city centre, the two properties are Courtyard by Marriott Sydney-North Ryde and Novotel Sydney Paramatta.

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Wholly Schnit pop-up launches in Sydney

Hospitality Magazine

Much-loved food truck Wholly Schnit has parked up at Sydney’s 259 George Street food precinct for a six-week pop-up store. Guests can expect Wholly Schnit’s signature hand-made schnitzels and burgers at the pop-up location. Some of the dishes on the menu include Wholly Schnit’s jaeger schnitzel with coleslaw and mushroom sauce; the poutine with fries, mozzarella and gravy; plus the brand’s OG burger with chicken schnitzel, coleslaw, cheese, chipotle, and mayonnaise.

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Zulal Wellness Resort by Chiva-Som appoints Mayssam Abdulkhalek as Executive Chef

eHotelier

Zulal Wellness Resort by Chiva-Som has announced the appointment of Mayssam Abdulkhalek as the new Resort Executive Wellness Chef. With more than a decade of culinary experience in the luxury wellness space, Chef Mayssam aims to further enhance the significant wellness cuisine offered at the resort.

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Diego Cardenas announced as Pincho Disco head chef

Hospitality Magazine

Colombian-born chef Diego Cardenas will lead Collingwood’s next culinary addition Pincho Disco, which is set to open on 17 November. Pincho Disco is the latest venue from the Kickon Group , which also runs The Terminus Hotel, Cinder, and Palm Beach’s The Collective. Cardenas comes from time spent across venues in Colombia, Peru, and Spain, including at Colombia’s Harry Sasson; the Michelin-starred Casa Marcial; and as executive chef of Chilling Chang Asian Bistro.

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Planning Your Restaurant's Path to Profitability

Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.

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WTTC first-of-a-kind report reveals DEIB efforts in Travel & Tourism

eHotelier

The World Travel & Tourism Council (WTTC) unveiled today its first-ever global Travel & Tourism report focussing on Diversity, Equity, Inclusion and Belonging (DEIB) during its Global Summit, taking place in Kigali.

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Everything you need to know about the revival of the Japanese Slipper

Hospitality Magazine

The world of classic cocktails is led by founding members the Negroni, the Martini, and the Old Fashioned. Australia’s contribution to the mix? the Japanese Slipper. Invented in the ’80s — otherwise known as one of the sweetest and most-chaotic eras of cocktail making — the Slipper never quite took off as much as its colourful counterpart the Cosmopolitan, but things are looking up for the melon-centric drink, which slots right into the ‘loosen-up’ mentality of today’s drinkers.

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How to get your digital guest directory fit for the festive season

eHotelier

A hotel’s guest directory is often regarded by guests as a valuable reference tool. Containing all the information they might need during the course of their stay – from hotel facilities and local attractions, to F&B menus, local transport links, special promotions, and links to booking systems, to name just a few. For hoteliers, however, it is a valuable avenue towards those all-important, revenue-driving, upsell opportunities.

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How to think differently about product design

MEWS

Carlos Pariente is a Product Designer at Mews. Here, he explores the world of product design and how to break free from typical constraints.

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No-Code Technology: The Key to Unlock the Future of Your Business

Global economies are reeling from recent upheavals—pandemic aftershocks, geopolitical conflicts, and a tech sector crunch. Mark Zuckerberg's 2023 "Year of Efficiency" ethos extends into 2024, with leaders seeking cost reductions without stunting growth. No-code technology emerges as a beacon of hope, fostering resilience and adaptability. Platforms like Make.com and Zapier empower even non-technical staff to automate and innovate, freeing IT for strategic tasks.

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Twin Peaks Lodge leverages Maestro PMS’ self-service kiosks to elevate the guest experience

eHotelier

Twin Peaks Lodge and Hot Springs, located in Ouray, Colo., is using technology to simplify operations at a time when its team needs it most. The 93-room hotel has a storied history, beginning life as a two-story residence built in 1893. Over the years the property was transformed into a business, expanded, renovated, changed hands, and more, but the spirit of what it provides to the community of Ouray remains consistent.

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Netflix’s Acclaimed ‘High on the Hog’ Returns for Season 2

EATER

New York chef DeVonn Francis in the new season of High on the Hog. In four new episodes, host Stephen Satterfield heads to Atlanta, New York, New Orleans, and Los Angeles to explore Black foodways High on the Hog , the much-lauded Netflix series that centers around African American culinary history, is back for a second season later this month. High on the Hog is based on a book written by food historian Jessica B.

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dailypoint™ receives Oracle Hospitality Integrations Platform (OHIP) certification

eHotelier

dailypoint™, announced dailypoint is available on the Oracle Cloud Marketplace and can be fully Integrated with the Oracle Cloud Infrastructure. Oracle Cloud Marketplace is a centralized repository of enterprise applications offered by Oracle and Oracle partners.

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With Historic Strike, Detroit’s Casino Workers Demand Their Share of the City’s Booming Gaming Business

EATER

Unionized Detroit casino employees say they stuck it out through the pandemic. Now on strike, they want gaming companies to make good on their promises to stand by workers.

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Top 5 Ways to Optimize Your Loyalty Strategy

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

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KSL Resorts announces Global Leisure Sales Director

eHotelier

Adding to its team of accomplished sales professionals, KSL Resorts has announced the addition of Frank Rodgers as its newest global sales director.

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Make Your Hotel Senior-Citizen Friendly

Hotelogix

With an aging baby boomer population, there are many travelers who are in their golden years. Senior citizens are actually considered one of the fastest-growing segments in today’s tourism market. As more boomers retire, they are not looking to stay put and just read the newspaper every morning. Many boomers still have some wanderlust left in them and great health to carry them the distance, so they want to spend their free time traveling to the places they have always wanted to see.

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Khiri Reach wins 2023 Global Skal Sustainable Tourism Award

eHotelier

Khiri Reach, has won the global 2023 Skal Sustainable Tourism Award in the tour operator category.

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5 reasons to visit Kansas City for Restaurant Franchising and Innovation Summit

Fast Casual

The Restaurant Franchising and Innovation Summit, produced by Networld Media Group, will host its eighth annual event there in Kansas City, March 24-26. The early bird deadline ends Nov. 17.

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Win More in 2024: Your Guide to Restaurant Marketing Success

Your Guide to Restaurant Marketing Success Start maximizing ROI and doing more with less with Olo’s ultimate guide to restaurant marketing. In this guide: Strategies to level up in 4 key areas: data, audiences, content distribution, and loyalty Interactive checklists to help you track your progress throughout the year Tips for leveraging guest data across your entire business What you’ll learn: Level 1 | Beginner: Learn how to collect guest data, build a healthy subscriber list, launch personali

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Driving Direct Bookings: Effective SEO Techniques for Hotel Websites

Are Morch

Search engine optimization (SEO) has been the buzzword in marketing since the advent of digital marketing. Businesses in all industries now rely on SEO to improve their visibility on the internet with the hope of catching the attention of potential customers. People rely on search engines (e.g. Google or Bing) to figure out life on […] The post Driving Direct Bookings: Effective SEO Techniques for Hotel Websites appeared first on Are Morch, Digital Transformation Coach.

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How property data will unlock AI and shape short-term rentals

PhocusWire

As AI starts to drive new paradigms of property management, it will be those who solve the problem of leveraging property data and guest details who will be in the driver’s seat.

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U.S. hotel profitability reflects gains in corporate demand and groups

Hospitality Net

A recent increase in U.S. hotel labor costs reflects a normalizing business mix and significant gains in group demand, according to September year-to-date P&L data from CoStar. CoStar is a leading provider of online real estate marketplaces, information and analytics in the property markets.

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Microsoft and Tripadvisor on what OpenAI’s DevDay product announcements mean for travel

PhocusWire

In PhocusWire's fourth Let's Hear It! LinkedIn Audio event, Tripadvisor head of data Rahul Todkar and Microsoft regional vice president for advertising Pablo Laucirica unpack the meaning of OpenAI's latest updates for the travel industry.

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Unlock Restaurant Success: Mastering 7 Vital Employment Laws

As a restaurant leader, your plate is full with responsibilities, from staff management to serving up delicious dishes. But amidst the hustle, there's a crucial area you can't afford to overlook – employment laws. In this comprehensive eBook, we'll unveil the seven essential employment laws every restaurant leader must master. We'll break down the intricacies of each law, showing you how it directly impacts your business.