Modern Restaurant Management

DECEMBER 27, 2023

As the calendar turns towards 2024, the restaurant industry stands at a crossroads, with innovation and adaptation at the heart of its ongoing evolution. This vibrant sector, a cornerstone of the global economy that tantalizes taste buds and fuels job markets, is bracing for transformation that will redefine its future. However, persistent labor shortages are pushing restaurants to explore automation and artificial intelligence to streamline operations – from kitchen management to customer

Pricing 202

Pricing Customer Service Reservations Training 202

MEWS

DECEMBER 27, 2023

If you work in the hotel industry, you've probably heard the term "no show". As you well know, it happens when a guest books a room but neither shows up nor cancels the reservation. Besides being a headache, these no shows can lead to significant financial losses for your business.

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Reservations Book 130

Modern Restaurant Management

DECEMBER 27, 2023

The U.S. restaurant industry will continue to shake off the aftereffects of the pandemic in 2024, but that doesn’t mean the challenges that remain are easily dispelled. Even though cooling inflation is a positive, it’s still running ahead of the Federal Reserve’s 2 percent target and has not yet resulted in relief on costs. Stubbornly high interest rates also keep operators squeezed by the cost of money, both long-term debt and revolving credit lines.

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Front of House Training Document Server 117

Lodging Magazine

DECEMBER 27, 2023

Through the third quarter of 2023, the U.S. hotel industry showed some continuation of profitability trends as well as new developments in the data that aligned with the start of corporate travel season. Margins are being pressured. With the overall demand mix and topline performance normalizing, year-over-year growth rates are weakening. At the same time, expenses continue to grow with total operating expenses per available room (TOEPAR) increasing roughly 1 percent from month to month. […

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Magazine Marketing 116

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Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.

Guest Satisfaction

EATER

DECEMBER 27, 2023

Shutterstock All the excuses you need to not go out It’s December 27, 2023, and you still don’t know what you’re going to do on New Year’s Eve. That’s a problem. If you’re planning on spending this holiday in public, you really only have a few choices. You could go to a restaurant, where prix fixe menus are equal parts boring and stingy — the tiniest slivers of seared filet and foie gras, inexplicable ahi tuna nachos — that can cost more than $200 per person before you even think about wine, tax

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Budgeting Accounting 108

EATER

DECEMBER 27, 2023

Wonho Frank Lee/Eater After 12 months of eating around the country and the world, these are the dishes we can’t stop thinking about As one would expect, a team of literal professional Eaters puts away countless restaurant meals over the course of a year, whether as part of official reporting and research or just because, you know, it’s Tuesday. For some, the year’s most memorable meal closed with a peach sorbet swirled with corn frozen yogurt, or was represented by chile crab served beachside in

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Fast Casual

DECEMBER 27, 2023

The holidays are upon us and 2023 is almost over, which means it's time for us to reveal the year's most-read stories.

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EATER

DECEMBER 27, 2023

The “perfect” chocolate chip cookie recipe. | Bettina Makalintal From saving rice water to the best cookie recipes, the most read Eater at Home stories of the year Taking a look back at 2023 as it manifested in Eater at Home’s most popular stories, a couple of things become readily apparent: y’all really like kitchen hacks, strong opinions, and cookies.

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Housekeeping Marketing 79

Hospitality Net

DECEMBER 27, 2023

As consultants who are often brought on by hotel owners to represent their interests as asset managers, one of the first tasks we undertake to familiarize ourselves with the brand or property is to peruse the reviews and other feedback data. And we mean ‘peruse’ in its literal definition; we read through the entirety of TripAdvisor, OTA reviews and other survey channels, never settling for the aggregate metrics as presented.

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Definition Presentation 73

Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.

Strategic Planning

EATER

DECEMBER 27, 2023

From frog coated in puffed rice to turtle soup made with matsutake mushrooms, Restaurant Yuu’s food is like no other Brooklyn’s Restaurant Yuu was one of the NYC restaurants to receive a Michelin star in 2023 — but instead of resting on their laurels, the team has declared themselves in pursuit of three. It’s a feat that they hope to accomplish through their dedication to precision and perfection.

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Training 75

Hospitality Net

DECEMBER 27, 2023

The scarcity of skilled Revenue Managers in the flourishing hotel industry is indeed a puzzle worth dissecting. Despite a forecasted 10.63% growth in overall demand, the industry grapples with a shortage of adept individuals capable of steering revenue optimization amid this surge. While discussions often revolve around workforce migration from the hospitality sector or the challenges posed by the Gen Z workforce, I believe the root of this scarcity lies within our foundational training structur

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Training 73

Lodging Magazine

DECEMBER 27, 2023

RICHMOND, Virginia—Apple Hospitality REIT, Inc. published its annual Corporate Responsibility Report, which details the company’s environmental, social, and governance (ESG) performance, strategy, and initiatives and includes its commitment to environmental sustainability, corporate employees, hotel associates and guests, communities, and other stakeholders.

Magazine 64

Magazine 64

Restaurant Engine

DECEMBER 27, 2023

It’s time to think about collaborating with an influencer. As a business owner in today’s digital world, you know how important social media is to your overall marketing strategy. According to one study , nearly 75% of people use Facebook comments and images to decide what restaurant they’re going to visit. So, like most restaurants, you want to grow your social media presence.

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Marketing Budgeting Accounting Presentation 64

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Global economies are reeling from recent upheavals—pandemic aftershocks, geopolitical conflicts, and a tech sector crunch. Mark Zuckerberg's 2023 "Year of Efficiency" ethos extends into 2024, with leaders seeking cost reductions without stunting growth. No-code technology emerges as a beacon of hope, fostering resilience and adaptability. Platforms like Make.com and Zapier empower even non-technical staff to automate and innovate, freeing IT for strategic tasks.

Cost Reduction

Lodging Magazine

DECEMBER 27, 2023

DOTHAN, Alabama—LBA Hospitality announced that it has taken over the management of the 105-room Hampton Inn & Suites Knoxville-Turkey Creek/Farragut. 3H Group of Chattanooga, Tennessee now owns the recently purchased hotel. This acquisition marks the 25th property LBA is managing in partnership with 3H Group. Located 17 miles from McGhee Tyson Airport and 20 minutes from downtown Knoxville, the four-story hotel offers access to the shops and restaurants of Turkey Creek, the Knoxville Zoo, an

Magazine 64

Magazine 64

SAS

DECEMBER 27, 2023

In a 2009 ACFE report on the 2008 financial crisis, about half (49%) of 500 fraud experts surveyed cited increased financial pressure as the foremost factor driving the year’s fraud surge. It is a testament to what fraud examiners have long understood: fraud never goes away but changes with the [.

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Lodging Magazine

DECEMBER 27, 2023

AC Hotels by Marriott has opened its newest property in Naples, which is a three-story property that includes 150 guestrooms; a lobby and ground-floor café; 2,500 square feet of event space; a fitness center; an outdoor rooftop pool; and Limón, a rooftop restaurant and bar with seating both indoors and out. The hotel’s design has local artwork that draws inspiration from the region’s bald cypress tree and greenery.

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Magazine Events 64

Les Roches

DECEMBER 27, 2023

The hospitality industry is both demanding and rewarding. It needs people dedicated to delivering exce­ptional guest experience­s and developing the meticulous skills that can lead to senior roles. While navigating its complexities may se­em challenging, this guide provide­s insights and actionable tips to help you exce­l in management in the hospitality industry.

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Travel and Tourism Hospitality Management Communication Customer Service 52

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

Marketing

Lodging Magazine

DECEMBER 27, 2023

ARLINGTON, Virginia—Knowland announced its expansion in the Middle East with data collection in Riyadh, Saudi Arabia, to accommodate the growing demand and competition facing new hoteliers in the market. Regional meetings and events growth continues in the triple digits, with a 167 percent increase over the same period last year. Not new to the market, Knowland has been collecting MICE data in the UAE since 2009, establishing a threshold of regional insight, and is replicating […] The post

Magazine 64

Magazine Events Marketing 64

Les Roches

DECEMBER 27, 2023

Introduction In today’s service-oriented world, exceptional guest services are essential. Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. In this article, we delve into the world of guest services, exploring what they are, their significance and how they differ from customer service in the hospitality industry.

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Guest Services Definition Customer Service Concierge 52

EHL Insights

DECEMBER 27, 2023

EHL Institutional Visibility asked its 200-strong faculty members what the most newsworthy event was in 2023. In no particular order, this is what they said.

Events 52

Events 52

Mary Gostelow

DECEMBER 27, 2023

There are Boys’ Own memories of crashing waves on endless expansions of beach, and kids of all ages frolicking – knee-length shorts and hand-knitted pullies. That’s the immediate thought here, looking out of end suite 460 at Four Seasons Casablanca (named for the little white port house the Spanish saw when they first arrived, casa blanca …).

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Training 52

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Your Guide to Restaurant Marketing Success Start maximizing ROI and doing more with less with Olo’s ultimate guide to restaurant marketing. In this guide: Strategies to level up in 4 key areas: data, audiences, content distribution, and loyalty Interactive checklists to help you track your progress throughout the year Tips for leveraging guest data across your entire business What you’ll learn: Level 1 | Beginner: Learn how to collect guest data, build a healthy subscriber list, launch personali

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