Mon.Aug 28, 2023

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The value of human connection in customer service

eHotelier

Customers desire convenience and understanding — the convenience of information and an understanding of their individual needs and unique situations. But is AI capable of delivering this kind of customer service?

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Alejandro Saravia announces Latin-American restaurant in Sydney CBD

Hospitality Magazine

The Executive Chef and Owner of Melbourne’s famed Farmer’s Daughter will open Latin-American eatery Morena in November. Morena will find its home in the historic GPO building in Martin Place, in the former Intermezzo space. The 220-seat venue will see Saravia draw on his heritage with dishes from Peru as well as from Cuba, Mexico, Venezuela, Argentina, and Brazil. “I am so excited to open Morena in the heart of Sydney.

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Chefs on the Line

Modern Restaurant Management

General Mills Foodservice is putting the Chefs of the Mills to the test against back-of-house obstacles in its new “Chefs on the Line” video series, Each episode will challenge General Mills Foodservice’s resident culinary experts with the high-stakes scenarios that foodservice operators face every day. In the first episode, General Mills Foodservice corporate chefs Ted Osorio and Jessie Kordosky must throw together a brunch service with no staff, using only what’s on han

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Hartmut Ott has been appointed General Manager at Bernardus Lodge & Spa

eHotelier

Bernardus Lodge & Spa announced the appointment of Hartmut Ott as General Manager. Ott will be responsible for all aspects of day-to-day management for the award-winning Forbes 12-Star property, consistently ranked top among the nation's most coveted retreats. A seasoned hospitality leader, Ott will oversee the Forbes 4-star Lucia Restaurant & Bar under the helm of Chef Christian Ojeda as well as the award-winning 5,200 sq. ft., Spa at Bernardus and 73 guestroom property located in Carme

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Business Automation in Hospitality: A New World

Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.

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Odd Culture opens Newtown bar and bottle shop Spon

Hospitality Magazine

Housed in the previous Odd Culture Bottle Shop in Sydney’s Newtown, Spon is the group’s latest go-to for all things fermentation. Spon carries the group’s much-loved focus on spontaneous fermentation with a range of by-the-glass wines, snacks, and other rare beverages to enjoy in-venue, takeaway, or order online. “We loved having the bottle shop but we have wanted to evolve and expand the concept for a long time,” says Odd Culture Group CEO James Thorpe. “The

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Ex-Gosford bistro operators penalised $9,990 in court

Hospitality Magazine

The Fair Work Ombudsman has secured fines totalling almost $10,000 against the former operators of a bistro in Gosford on the Central Coast. Spinnakers Brasserie at Point Frederick in Gosford was operated by Tolu Investors Pty Ltd and its company director Grant Christopher Goldsmith until 2021. However, it was found a Pakistani cook was underpaid for three years, from 2018 until June 2021, after Fair Work Inspectors investigated the matter after receiving a request for assistance from them.

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Grace La Margna St Moritz receives a five-star superior rating by HotellerieSuisse

eHotelier

Switzerland’s newest hotel GRACE LA MARGNA ST MORITZ has already received its first classification. The allure of this hotel, with its winning chemistry of modern luxury and classic glamour, has been recognised with a Five-Star Superior rating by HotellerieSuisse, which since 1882 has stood for quality, innovation, and sustainability in the Swiss hotel industry.

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Melbourne Food & Wine announces scholarship winner

Hospitality Magazine

The winner of the Hostplus Hospitality Scholarship has been announced alongside the 2023 inductees to the Legends program. Melbourne Food & Wine Festival has awarded the scholarship to Stefanie Wee, a Perth chef who has spent the past 12 years working across the industry from owning her own cafe to working in hotels. “My real passion is the people and culture that make the foundation of hospitality,” she says.

Magazine 130
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Choice Hotels International enables members of choice privileges to get closer to the action

eHotelier

Choice Hotels International, Inc. and LEARFIELD, the leading media and technology company in college sports, announced the second season of Choice Privileges Experiences kicks off today, enabling members of Choice Privileges to redeem points for exclusive college football and basketball gameday experiences during the 2023-2024 season. As Choice continues to reinvigorate its award-winning loyalty program to offer more earning and redeeming opportunities for members, the company is expanding on la

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Planning Your Restaurant's Path to Profitability

Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.

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Mark Olive on opening Midden at the Sydney Opera House

Hospitality Magazine

Watching my mum, godmother, and aunts cook sparked the flame that was to become my passion. Sitting and watching them mix ingredients together, blend them, and put them in an oven to become a cake was magic to me. But best of all, we got to eat it afterwards! There have been many career highlights for me. Getting my apprenticeship was one of them and it has taken me to a lot of places.

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The Dolder Grand in Zurich named Gault Millau Hotel of the Year 2024

eHotelier

GaultMillau Editor-in-Chief Urs Heller: “A destination that wins the title ‘Hotel of the Year’ twice in eight years must be doing something extraordinary. The Dolder Grand has delivered. We were delighted by the new MIKURIYA Japanese restaurant and the fascinating garden restaurant blooms. The jewel in the house is The Restaurant, which holds 19 points and two stars.

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MCR acquires NYC’s Gramercy Park Hotel

Hotel Business

MCR has acquired the Gramercy Park Hotel in New York City. Morse Development, an MCR affiliate that developed the TWA Hotel at New York City’s JFK Airport, will renovate the five-star hotel. Areas of the hotel that will be renovated include the lobby; the first-floor restaurants and bars; and the 197 guestrooms and suites. The 7,000-sq.-ft. rooftop bar will also receive a full restoration.

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Shamsa Al-Fahad appointed Director of Talent & Culture at Raffles and Fairmont Doha

eHotelier

Shamsa Al-Fahad appointed Director of Talent & Culture at Raffles and Fairmont Doha - People - Insights

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No-Code Technology: The Key to Unlock the Future of Your Business

Global economies are reeling from recent upheavals—pandemic aftershocks, geopolitical conflicts, and a tech sector crunch. Mark Zuckerberg's 2023 "Year of Efficiency" ethos extends into 2024, with leaders seeking cost reductions without stunting growth. No-code technology emerges as a beacon of hope, fostering resilience and adaptability. Platforms like Make.com and Zapier empower even non-technical staff to automate and innovate, freeing IT for strategic tasks.

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Italy: Europe’s Trending Destination

Hospitality Net

Mainland Europe is a hub of activity throughout the summer months with millions of global travelers flocking to key destinations for a mixture of sun, culinary delights, and culture. The consistently strong demand allows hoteliers in key summer destinations to strategize with confidence. This summer, however, there is one destination that has exceeded all expectations.

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KSL Capital Partners Acquires Hersha Hospitality Trust

Industry Insights Lodging Magazine

PHILADELPHIA, Pennsylvania—Hersha Hospitality Trust and KSL Capital Partners, LLC announced a definitive merger agreement entered into on August 27, 2023, under which affiliates of KSL will acquire all of the outstanding common shares of Hersha for $10.00 per share in an all-cash transaction valued at approximately $1.4 billion. The purchase price represents a premium of approximately 60 percent over Hersha’s closing share price on August 25, 2023, the last full trading day prior to this […

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Hospitality Trends: A glimpse into the future of the industry

Hospitality Net

Step into the future of hospitality as we uncover the captivating realm of short- and long-term perspectives that are reshaping the industry. Let’s explore how technology is helping hospitality firms create an unparalleled guest experience and learn about the futuristic ideas that spark the imagination and are setting the stage for our extraordinary tomorrow.

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Tripadvisor: Vegas, Cancun top Labor Day weekend destinations

Hotel Business

More than 80% of Americans have been traveling this summer, and more than half (55%) have increased their travel since last year, according to Tripadvisor ’s Summer Travel Index. But where are they heading this Labor Day weekend? Major U.S. cities can expect the most travelers this long weekend, while Mexico tops international travel for those looking to soak up a bit of sunshine before the fall.

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Top 5 Ways to Optimize Your Loyalty Strategy

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

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Art, Design, Luxury Hotels: Exploring Asia With Designer Bill Bensley

Hospitality Net

Anyone who has stayed in an exuberantly designed hotel in Asia has most likely experienced the designs of Bill Bensley: the Bangkok-based designer is the creative force behind The Siam Hotel Bangkok; Rosewood Luang Prabang, Shinta Mani Angkor and Capella Hanoi among others. Apart from his hotel designs, though, Bensley is also an artist and philanthropist and those three interests combine in the first Bensley Art Trail, a 12 day tour for those interested in art, design, luxury and conservation f

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Hotel Downstreet Opens With a Focus on Its Local Art Community

Finance & Development : Lodging Magazine

NORTH ADAMS, Massachusetts—Hotel Downstreet opened in downtown North Adams, Massachusetts, bringing a new hospitality location to a historic destination and arts community. The Downstreet name refers to the downtown movement on Main Street that shuttles travelers across town. The property has been transformed by Main Street Hospitality, which also owns and operates the nearby Porches Inn.

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&Beyond’s Private Island Paradise To Get A Fresh New Look

Hospitality Net

Conservation-led luxury travel company &Beyond has announced a comprehensive refurbishment for &Beyond Mnemba Island, an island paradise situated off the north-eastern coast of Zanzibar. The lodge will be temporarily closed from 11 January and will reopen on 01 October 2024.

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Introducing the Semifinalists for Best New Bartenders 2023

EATER

Join us in recognizing these 20 talented individuals driving drink culture forward; in the fall, 10 will be named Punch's Best New Bartenders.

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Win More in 2024: Your Guide to Restaurant Marketing Success

Your Guide to Restaurant Marketing Success Start maximizing ROI and doing more with less with Olo’s ultimate guide to restaurant marketing. In this guide: Strategies to level up in 4 key areas: data, audiences, content distribution, and loyalty Interactive checklists to help you track your progress throughout the year Tips for leveraging guest data across your entire business What you’ll learn: Level 1 | Beginner: Learn how to collect guest data, build a healthy subscriber list, launch personali

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Graduate Hotels Unveils Global “Generation G” Brand Campaign

Hospitality Net

Nashville-based Graduate Hotels has unveiled its 2023 brand campaign, “Generation G,” the brand’s most comprehensive campaign to date. Inspired by the Graduate Hotels community, Generation G celebrates the common threads of the lifelong student experience: curiosity, adventure, and enthusiasm for life. g, welcoming people from all stages of life to experience the best of the world’s most vibrant college towns.

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Climate Change Makes for an Uncanny Pumpkin Spice Season

EATER

The leaves aren’t changing any time soon. | Starbucks Gestures toward a New England fall feel increasingly weird on a warming planet As we’ve established, love it or hate it, pumpkin spice is here to stay. It has run the gamut from novelty to basic to just a fact of life. And while you can find the nutmeg-forward flavoring in the likes of baked goods , breakfast cereal , and bathroom spray , it’s Starbucks that’s responsible for its domination.

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Most popular travel destinations this Labor Day weekend, according to Tripadvisor

Hospitality Net

Over 80% of Americans have been traveling this summer, and more than half (55%) increased their travel since last year, according to Tripadvisor’s Summer Travel Index. But where are they heading this Labor Day weekend to mark the unofficial end of summer?

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Travel investors remain bullish despite headwinds

PhocusWire

Ennea Capital Partners' Andy Nau and Unlock Advisors' Cara Whitehill discuss where they see opportunities for innovation across the travel industry.

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Unlock Restaurant Success: Mastering 7 Vital Employment Laws

As a restaurant leader, your plate is full with responsibilities, from staff management to serving up delicious dishes. But amidst the hustle, there's a crucial area you can't afford to overlook – employment laws. In this comprehensive eBook, we'll unveil the seven essential employment laws every restaurant leader must master. We'll break down the intricacies of each law, showing you how it directly impacts your business.