Hospitality Magazine

JANUARY 22, 2024

Jonathan Barthelmess and Sam Christie are gearing up to welcome a new addition to their growing restaurant portfolio. The Apollo Group will open a European-style all-day eatery in the former Bourke Street Bakery and Paper Bird location in Sydney’s Potts Point later in the year. The unnamed Crick Avenue restaurant is just a short stroll away from The Apollo and Cho Cho San and is the sixth venue from the group, which also operates Greca and Yoko in Brisbane and a Tokyo iteration of The Apol

Magazine 246

Magazine 246

eHotelier

JANUARY 22, 2024

Just as your minor missteps resonate, so does the praise when you acknowledge your faults, apologize, and provide a genuine, human and tangible solution. Here's how you can transform challenging moments into opportunities to strengthen your customer relationships.

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Modern Restaurant Management

JANUARY 22, 2024

Understanding your diner’s requirements, preferences, and desires is the foundation for success in the modern restaurant industry. This industry seeks to develop a value proposition that speaks to its consumers and convinces them to dine in their restaurants. But precisely, how can you determine what customers want? How can you adjust your B2C marketing strategy to align with their needs and provide an elevated culinary experience?

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Reservations Customer Service Marketing Pricing 181

eHotelier

JANUARY 22, 2024

In your hotel, how many guest complaints do you receive relating to wrong luggage being retrieved, or delays to luggage retrieval? And how many guests misplace their luggage tickets?

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Concierge 278

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Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.

Guest Satisfaction

Hospitality Magazine

JANUARY 22, 2024

Halcyon House’s fine diner Paper Daisy has welcomed a new executive chef, and it’s a familiar face. Andrew Milford has worked at the Cabarita Beach restaurant since 2016, taking over the role from Jason Barratt. “The culture at Halcyon House and Paper Daisy is second to none, so to have my work recognised and be given the opportunity to take the next step in my career at a place I love is terrific,” he says. “I also really enjoy working with the kitchen team and hav

Magazine 130

Magazine 130

Hospitality Magazine

JANUARY 22, 2024

House Made Hospitality’s Southeast Asian eatery Easy Tiger has partnered with Bondi Brewing Co to open a microbrewery in the Bondi Beach restaurant. The venue is a venture between House Made Hospitality and Bondi Brewing Co and hosts three fermenting tanks on site for both beer and seltzer. The announcement also includes the launch of the brand’s Good Tanks project which sees Bondi Brewing Co team up with a local personality or community leader for a special product release.

Magazine 130

Magazine 130

eHotelier

JANUARY 22, 2024

Hilton ended 2023 with the strongest development quarter in its history, opening more new rooms than during any other quarter. The hospitality leader opened 132 hotels and approximately 24,000 rooms between October and December 2023, contributing to full-year openings of 395 hotels and approximately 63,000 rooms to achieve net unit growth of 4.9%.

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Hospitality Magazine

JANUARY 22, 2024

Following Prime Minister Anthony Albanese’s trip to China in November, he revealed at a press conference in Adelaide on Wednesday, that he expects the exports of Australian wine to China to resume very soon, with the review set to conclude in March. In October last year, it was announced that Australia would suspend its World Trade Organisation (WTO) dispute over China’s wine tariffs , having successfully reached an agreement for China to review the duties on Australian wine.

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Pricing Magazine Marketing 130

eHotelier

JANUARY 22, 2024

Thompson Seattle is pleased to announce the appointment of Sonja Chase as General Manager. Drawing upon more than 15 years of hospitality experience, Chase will bring innovative ideas and a passion for the Thompson Brand to her role overseeing all operations of the award-winning luxury lifestyle property, located in the heart of downtown Seattle.

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Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.

Strategic Planning

Hospitality Magazine

JANUARY 22, 2024

Sydney’s Chatswood is now home to Kowloon Cafe Express which is serving up authentic Hong Kong-style cafe food and drinks. It’s the fourth venue from Owner Howin Chui and Business Partner Howard Leei, with Kowloon Cafe outposts in Sydney’s Haymarket, Burwood, and Eastwood. The Chatswood venue hosts an express-dine-in experience, while still serving all the signature Kowloon Cafe dishes the brand is known for.

Magazine 130

Magazine 130

eHotelier

JANUARY 22, 2024

First Hospitality, a national hotel operating and development company, witnessed significant growth in 2023, increasing its hotels and restaurants under management by nearly 40%. In addition, First Hospitality continued its focus on upscale, soft brand and lifestyle properties which is now approaching 40% of its portfolio. Last year, the company entered five new markets, bringing its diverse portfolio to more than 70 independent and branded properties, with over 10,000 keys, and 3,500 world-clas

Marketing 130

Marketing 130

Lodging Magazine

JANUARY 22, 2024

LODGING is live from ALIS 2024. Access more of our live coverage here. The lodging industry is convening for the first time in 2024 as the 23rd annual ALIS conference kicks off today in Los Angeles with a number of highlights for the roughly 2,000 attendees, including the recognition of former Best Western chieftain David Kong. Kong—who retired as president and CEO of Best Western Hotels at the end of 2021—will be presented with the […] The post ALIS Conference Kicks Off With Kong Receivin

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Presentation Magazine Events 111

eHotelier

JANUARY 22, 2024

Choice Hotels Asia-Pac, one of the leading accommodation franchisors, is expanding its presence in Australia with the acquisition of the City Edge Apartment Hotels franchise.

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Global economies are reeling from recent upheavals—pandemic aftershocks, geopolitical conflicts, and a tech sector crunch. Mark Zuckerberg's 2023 "Year of Efficiency" ethos extends into 2024, with leaders seeking cost reductions without stunting growth. No-code technology emerges as a beacon of hope, fostering resilience and adaptability. Platforms like Make.com and Zapier empower even non-technical staff to automate and innovate, freeing IT for strategic tasks.

Cost Reduction

Hospitality Net

JANUARY 22, 2024

Radisson Hotel Group announces the signing of Radisson RED Berlin Kudamm, the Group’s first bold and cutting-edge upscale Radisson RED property in Germany’s capital, set to open in late spring 2024. Located just steps from Kurfürstendamm, commonly known as Ku’damm, Berlin’s iconic boulevard and one of its most famous shopping streets, and within walking distance of the famed KaDeWe department store, the new Radisson RED Berlin Kudamm is perfectly situated for those looking to explore the city, w

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eHotelier

JANUARY 22, 2024

Hotel supply grew a meager 0.5% in 2022 and is forecasted to grow just 1% on average for the next three years, according to a CBRE June report.

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EATER

JANUARY 22, 2024

The flash tattoo designs at a 2023 Omsom event included a disco ball and a head of garlic. | Jackie Lee/Omsom At a growing number of food pop-ups and events, flash tattoos have become the hot party favor Nasim Lahbichi remembers his first tattoo well: The recipe developer and content creator got the small outline of a monstera leaf for free, at a Brooklyn bar, at a party thrown by the food brand Omsom.

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Events Back of House Marketing 100

eHotelier

JANUARY 22, 2024

Denver’s beloved lifestyle hotel, Thompson Denver, is pleased to announce the appointment of Julian Tucker as General Manager.

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Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

Marketing

Hospitality Net

JANUARY 22, 2024

sbe, the privately-held leading international lifestyle hospitality group that develops, manages and operates world-class hotels, restaurants, lounges and nightclubs, and Wyndham Hotels & Resorts (NYSE: WH), the world’s largest hotel franchising company with approximately 9,100 hotels spanning over 95 countries, announced today the launch of a new smart lifestyle brand under the working title, Project HQ Hotels & Residences.

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Serviced Apartments

JANUARY 22, 2024

UK: Real estate agent Savills has been appointed to sell two C1 serviced apartment schemes located in The City of London and Farringdon for guide prices of £17 million and £11 million respectively. Marldon, advised by Savills and Colliers, is marketing the freehold of No 2 Suffolk Lane in The City of London and the freehold of 66 Turnmill Street in Farringdon.

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Marketing Pricing 98

Hospitality Net

JANUARY 22, 2024

Condé Nast Traveller, the global authority on high-end travel, has launched their inaugural Top New Restaurant Awards. The awards will showcase the best of what’s new on the UK food scene. From fine dining spots in major cities to cool new concepts off the beaten track – as well as up-and-coming and game changing talent – the awards will highlight the best from across the country.

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eHotelier

JANUARY 22, 2024

The Langkawi-based property makes more informed pricing and distribution decisions with STAAH Max Channel Manager.

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Book Pricing Information 130

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Your Guide to Restaurant Marketing Success Start maximizing ROI and doing more with less with Olo’s ultimate guide to restaurant marketing. In this guide: Strategies to level up in 4 key areas: data, audiences, content distribution, and loyalty Interactive checklists to help you track your progress throughout the year Tips for leveraging guest data across your entire business What you’ll learn: Level 1 | Beginner: Learn how to collect guest data, build a healthy subscriber list, launch personali

Marketing

Hospitality Net

JANUARY 22, 2024

Choice Hotels International, Inc. (NYSE: CHH) ("Choice"), one of the world’s most successful lodging franchisors, today announced that it has proposed eight independent, highly qualified individuals to stand for election at the 2024 Annual Shareholder Meeting of Wyndham Hotels & Resorts, Inc. (NYSE: WH) ("Wyndham").

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Revenue Hub

JANUARY 22, 2024

Do you think improving guest communication is essential for creating a positive experience and ensuring guest satisfaction? In the world of hospitality, where impressions are everything, effective guest communication can be the difference between a one time visitor and a loyal patron. NB: This is an article from Bookboost Subscribe to our weekly newsletter and stay up to date Whether you are running a hotel, hostel or serviced apartments, the ability to connect with guests on a personal level is

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Communication Guest Satisfaction Article Book 93

Hospitality Net

JANUARY 22, 2024

InnSpire, the leading provider of innovative hospitality technology solutions that help drive seamless, world-class guest experiences for some of the world’s most iconic hotels and brands, has announced a strategic partnership with RealTime Reservation (RTR), a centralized inventory control and management platform that assists hotels in maximizing ancillary revenue from services and amenities.

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Reservations 98

Revenue Hub

JANUARY 22, 2024

Customer feedback can be a key component to driving quality in the hospitality and tourism sectors.Here’s how four key players from these industries approach feedback to drive satisfaction and attract more visitors. NB: This is an article from TrustYou Subscribe to our weekly newsletter and stay up to date Revenue management continues to be a top priority for businesses in the hospitality & tourism industry as regions experience a higher demand.

Travel and Tourism 91

Travel and Tourism Download Pricing Article 91

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As a restaurant leader, your plate is full with responsibilities, from staff management to serving up delicious dishes. But amidst the hustle, there's a crucial area you can't afford to overlook – employment laws. In this comprehensive eBook, we'll unveil the seven essential employment laws every restaurant leader must master. We'll break down the intricacies of each law, showing you how it directly impacts your business.