Fri.Nov 10, 2023

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AI Enables Restaurants to Prevent Poor Service from Wreaking Havoc on Their Bottom Lines

Modern Restaurant Management

The restaurant business is a particularly tough one. Customers constantly expect the best service, meaning that restaurants have to control many more factors than other businesses. Some elements of the customer experience restaurants must consider creating an exceptional customer journey include staff friendliness, wait times, quality of products, and more.

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HomeToGo Unwraps Trending Destinations for Thanksgiving and the Holiday Season

Hospitality Net

HomeToGo, the marketplace with the world’s largest selection of vacation rentals, today revealed its latest trend report stuffed with delectable insights on Thanksgiving and holiday season travel. Based on a survey of U.S. travelers and an analysis of HomeToGo search behaviors, the study shows that many Americans are getting into the festive spirit this year with more than half (50%) of U.S. travelers planning visits to holiday markets and winter festivals.

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Dollywood’s HeartSong Lodge & Resort debuts

Hotel Business

Dollywood’s HeartSong Lodge & Resort has opened as the second resort created by Dollywood Parks & Resorts and renowned singer/songwriter Dolly Parton, further expanding the family destination located in Pigeon Forge, TN. Located next to Dollywood’s original resort, Dollywood’s DreamMore Resort and Spa, the 302-room lodge was inspired by Parton’s love of the Great Smoky Mountains.

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Knowland: Nashville Reports Strong Meetings and Events Growth

Lodging Magazine

ARLINGTON, Virginia—Knowland reported Nashville experienced strong growth for meetings and events since last year at 31.5 percent. Las Vegas came in second with 20.3 percent year-over-year growth. Overall, U.S. industry growth of meetings and events increased by 12.8 percent. Nashville was popular for conventions and meetings, bolstered by healthcare and financial/banking as its top industry drivers.

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Business Automation in Hospitality: A New World

Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.

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Charlestowne debuts Little Mod Hotel

Hotel Business

Hospitality management company Charlestowne Hotels has opened the Little Mod Hotel in Charlottesville, VA. Adjacent to the University of Virginia (UVA) grounds, a revitalized 1960s building is now home to the 20-room hotel that embraces nostalgia through groovy furnishings, whimsical F&B offerings, and an unapologetically hip vibe, according to the company.

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How influencer content is reaping rewards for travel companies

PhocusWire

A study from Jerne, a platform connecting creators with experience providers, shows the results of a hosted influencer visit in terms of post engagement from fans and followers.

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Jessica Janis named AHLA Foundation honorary trustee

Hotel Business

The AHLA Foundation has revealed that Jessica Janis , director and practice leader, hospitality, Corning Optical Communications LLC , has been selected to serve on the foundation’s board of trustees as an honorary member. “Jess and Corning have been fervent advocates and supporters of the AHLA Foundation and our work for many years,” said Anna Blue, president, AHLA Foundation.

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A Grand Affair: Wyndham Grand Bangsar Kuala Lumpur Makes History as the First Wyndham Grand Brand in Malaysia

Hospitality Net

Wyndham Grand Bangsar Kuala Lumpur is thrilled to announce its grand opening, marking a transformative moment that redefines hospitality in Malaysia. Formerly known as Pullman Kuala Lumpur Bangsar, this exquisite transformation heralds the arrival of the first Wyndham Grand brand in Malaysia, promising to be a game-changer in the hospitality industry.

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Seaton Hospitality acquires the Roker Hotel in Sunderland

Hotel Owner

Seaton Hospitality has acquired the Roker Hotel, one of the longest standing hotels in Sunderland, for an undisclosed amount. Prior to the acquisition, the hotel was operated by Tavistock Hospitality under the Best Western Hotels Premier Collection for the past 20 years. The hotel was brought to market to allow the company to focus on other business interests, presenting a “fantastic” opportunity for a new owner to acquire a profitable seaside hotel close to Sunderland’s many tourist attraction

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Planning Your Restaurant's Path to Profitability

Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.

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Affinity Interactive to Renovate and Rebrand Silver Sevens Hotel & Casino as the Continental Casino & Hotel in Las Vegas

Hospitality Net

Affinity Interactive (“AI”), a leading omni-channel media, online, and gaming operator, announced today that Silver Sevens Hotel & Casino will undergo an extensive renovation and rebranding transformation, emerging as The Continental Casino & Hotel. This iconic destination will be characterized by a spectacular rooftop bar and lounge, offering breathtaking views of the dynamic Las Vegas skyline, and will herald the long-awaited return of Pink Taco to Las Vegas as the flagship dining establishmen

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When the Pressure Cooker Goes Off, the Diwali Meal Begins

EATER

Sophia Marie Pappas /Eater To me, the taste of Diwali is the comfort of being sated by a rare treat Growing up, my brother loved lighting the fireworks on Diwali. He was a pyromaniac, as most little boys are, and we laugh watching him on our childhood tapes. He is dressed in a new kurta pajama, brimming with excitement as he runs to light an anar, a flowerpot firecracker.

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Apex Hotels Boosts Efficiency with Infor Sales & Event Management

Hospitality Net

Apex Hotels is a family-owned, 4-star group that was founded in 1996 with nine city centre and rural hotels in some of the UK’s most popular locations, including London, Bath, Edinburgh, Glasgow, Dundee and Pitlochry. Founded in 1996, it has grown to be one of the UK’s leading independent luxury hotel chains, attracting leisure and corporate guests from across the globe.

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Art’otel Hoxton to open March 2024

Hotel Owner

Art’otel has announced that its newest venue in Hoxton, London is set to open in March 2024. The 357-key art inspired hotel will become the company’s second UK opening following the opening of Art’otel Battersea this year. The hotel features destination bars and restaurants with outdoor terraces as well as 360° panoramic views of London. It will also feature an immersive art gallery featuring exclusive works from D*Face and other artists.

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No-Code Technology: The Key to Unlock the Future of Your Business

Global economies are reeling from recent upheavals—pandemic aftershocks, geopolitical conflicts, and a tech sector crunch. Mark Zuckerberg's 2023 "Year of Efficiency" ethos extends into 2024, with leaders seeking cost reductions without stunting growth. No-code technology emerges as a beacon of hope, fostering resilience and adaptability. Platforms like Make.com and Zapier empower even non-technical staff to automate and innovate, freeing IT for strategic tasks.

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Dorsett Hospitality International Launches D20Roots and a new Chinese Medicine and Culture Research Centre with THEi

Hospitality Net

Dorsett Hospitality International (DHI) and their parent company Far East Consortium (FEC) announced the opening of a new Chinese Medicine and Culture Research Center (CMCRC) and D20Roots (德根盛園) research farmland on Friday, November 3 2023, in partnership with the Technological and Higher Education Institute of Hong Kong’s (THEi) Chinese Medicinal Pharmacy.

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Crerar Hotels appoints new cluster general manager

Hotel Owner

Crerar Hotels has promoted Marc Gardner to the role of cluster general manager of Oban Bay Hotel and Glencoe Inn and Gathering. The promotion comes after Gardner completed four years as general manager of the Oban Bay Hotel and 12 years previously as general manager at the group’s Loch Fyne Hotel and Spa in Inveraray. Bringing with him more than 30 years of industry experience, Gardner started out as a porter at the age of 14 in the hospitality sector.

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Introducing Nonius Voice Cloud-Native Solution

Hospitality Net

Dive into the article as Nonius unveils the 4th generation of its revered phone systems, a journey that began back in 2009. With a keen eye on current trends and emerging needs, this new release is a testament to our unwavering commitment to innovation, catering to hotels’ evolving requirements. As part of this release, we’re also thrilled to spotlight our esteemed partners for SIP Trunk and Numbering, further augmenting our comprehensive offering.

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Hospitality leaders call for ‘urgent action’ in Autumn Statement

Hotel Owner

Michelin-starred chefs and publicans have joined industry CEOs from more than 230 companies in signing an open letter to the chancellor calling for urgent support ahead of this month’s Autumn Statement. Tom Kerridge, Monica Galetti, Tom Aikens and Jodie Kidd were among the chefs and publicans included in the letter, which was backed by more than 230 companies including Burger King, Travelodge, Marriott International, Fuller’s and Green King.

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Top 5 Ways to Optimize Your Loyalty Strategy

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

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Customer First or Innovation First

Hospitality Net

I am often credited with creating a "Customer-First" organization at Infor Hospitality, and I am incredibly proud of this achievement. However, building a customer-focused organization is like walking on a tightrope made of razor wire. Every day, my executive team had to make difficult decisions in order to balance bringing new hospitality technology innovations to market while also ensuring that our existing customers were satisfied with their purchased solutions.

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Plans submitted to convert Glasgow office into 143-unit aparthotel

Serviced Apartments

UK: Plans have been submitted to Glasgow City Council to transform the Cotton House office into a 143-bed aparthotel. Cotton House, located on the corner of Cochrane Street and Montrose Street in the Merchant City area of Glasgow, was originally built in 1998 by Piers Gough of CZWG. Under the proposed plans, it will be transformed into an aparthotel to be operated by Roomzzz.

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Today’s news in brief – 10/11/23

Hotel Owner

In an open letter to the chancellor, over 230 industry leaders, including Michelin-starred chefs such as Tom Kerridge and publicans like Jodie Kidd, alongside major companies like Burger King and Marriott International, have called for urgent support for the UK’s hospitality industry. The letter, initiated by UKHospitality, highlights the sector’s potential £1bn business rates increase in April 2024 and urges the Chancellor to freeze business rates, extend the 75% hospitality relief,

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More Masala, Less Latte

EATER

South Asia’s second-wave chai culture has steeped into America’s mainstream — and it’s breaking out of the boxes (and syrups and concentrates) you might recognize

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Win More in 2024: Your Guide to Restaurant Marketing Success

Your Guide to Restaurant Marketing Success Start maximizing ROI and doing more with less with Olo’s ultimate guide to restaurant marketing. In this guide: Strategies to level up in 4 key areas: data, audiences, content distribution, and loyalty Interactive checklists to help you track your progress throughout the year Tips for leveraging guest data across your entire business What you’ll learn: Level 1 | Beginner: Learn how to collect guest data, build a healthy subscriber list, launch personali

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Zedwell Greenwich opens in London’s maritime district

Hotel Owner

Criterion Hospitality has announced the opening of Zedwell Greenwich, the third hotel dedicated to sleep and wellbeing in the Zedwell Hotels collection. Housed in the glass structure of Cavatina Point and along the Greenwich Creekside, Zedwell Greenwich has been designed using state-of-the-art architectural insulation to provide the hotel brand’s signature windowless sleep concept.

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More than one-third of leisure travelers have used GenAI tools, report says

PhocusWire

More than half of leisure travelers who have used generative artificial intelligence planning tools booked most or all of the recommendations provided by the chatbot.

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Latest Global Statistics, Review Volume and Impact Scores

Revenue Hub

Check the latest global hospitality statistics for 2023, including review volume evolution, impact scores, and defining trends shaping the travel industry. [updated quarterly] #1 Global Review Volume Continues to Increase NB: This is an article from TrustYou Subscribe to our weekly newsletter and stay up to date The Q3 2023 review volume reached 81.6% of the 2019 levels and recorded a 19.2% increase compared to Q3 2022.

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Mastering Multi-Unit Franchise Success: Insights from a Seasoned Operator

Fast Casual

Don't miss this opportunity to learn from a seasoned professional who has navigated the challenges and triumphs of multi-unit franchise ownership. Whether you're an experienced operator or just starting your journey, Jeff's insights will help you make informed decisions and achieve greater success in the restaurant industry.

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Unlock Restaurant Success: Mastering 7 Vital Employment Laws

As a restaurant leader, your plate is full with responsibilities, from staff management to serving up delicious dishes. But amidst the hustle, there's a crucial area you can't afford to overlook – employment laws. In this comprehensive eBook, we'll unveil the seven essential employment laws every restaurant leader must master. We'll break down the intricacies of each law, showing you how it directly impacts your business.