InnQuest

JANUARY 5, 2023

The hospitality industry has witnessed customer patterns evolve drastically post the COVID-19 pandemic. Some examples include the rise of remote work, the popularity of staycations and bliesure travel, and increased awareness and demand for holistic health and well-being experiences. As a result, hoteliers have been ushered into an entirely new era wherein customer choices and spending habits have changed dramatically in such a short span of time.

Property Management 224

Property Management Book Catering Reservations 224

Modern Restaurant Management

JANUARY 5, 2023

Twenty years ago, spending marketing dollars on digital ads was a new concept. Facebook? Didn't exist. Instagram? Also non-existent. Google was still young, but they had a new advertising platform that used an old-fashioned but attractive buying strategy: The auction. The Growth of Digital. Unlike traditional advertisements like print mail or radio, the auction allowed you to bid what you wanted for an ad, not some flat rate outside of your control.

Budgeting 177

Budgeting Marketing Pricing Information 177

InnQuest

JANUARY 5, 2023

2022 has left businesses in the tourism and hospitality industry with many important learnings, the most important one being – consumer preferences will be ever-evolving and the key to staying successful at all times is to prioritize guest experience. In this blog, we share 3 powerful tips to help you stay competitive and elevate guest experience in 2023 – Adopt Contactless Technology – One of the latest hotel technology trends in the post-pandemic era includes the rise of cont

Travel and Tourism 223

Travel and Tourism Property Management Blog Book 223

Soft Inn

JANUARY 5, 2023

Whether your hotel is located in the heart of the city area, near the beach or even situated on a hill surrounded by lush forests, having a good pricing strategy would definitely affect your hotel’s revenue. It is very important to sell the room at the right price at the right time. For this, we have compiled a list of Common Rate Plans in hotels that can be used by you in order to have attractive rates to offer to your potential customers.

Definition 130

Definition Pricing Book 130

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Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.

Guest Satisfaction

Boutique Hotel News

JANUARY 5, 2023

Portugal: Davidson Kempner Capital Management LP, Highgate and Kronos (the consortium) have acquired the Portuguese investment manager ECS Capital in an undisclosed deal. ECS Capital is a private equity and restructuring firm focused on the Portuguese market. Its real estate portfolio includes 18 hotels and three golf courses in addition to residential properties. .

Hospitality Management 130

Hospitality Management Marketing 130

Lodging Magazine

JANUARY 5, 2023

Luxury spa industry veteran Blake Feeney has been appointed spa development vice president at Arch Amenities Group, a full-service provider of wellness, amenity, and meeting services for commercial and residential properties, hotels, and private clubs. In this position, Feeney, who spent 13 years at Canyon Ranch Spa at The Venetian Resort in Las Vegas, will oversee spa management accounts and collaborate with the senior leadership team on long-term strategic planning to enhance financial returns

Strategic Planning 116

Strategic Planning Marketing Accounting Magazine 116

Hotel Owner

JANUARY 5, 2023

The network for responsible hospitality, the Sustainable Hospitality Alliance (the Alliance), and the Global Sustainable Tourism Council (the GSTC), which establishes and manages global standards for sustainable travel and tourism, have announced a new co-operation agreement. The pair said the new partnership will bring together the Alliance’s hospitality industry “reach and measurement expertise”, with the GSTC’s experience in sustainability standards and assurance, to “enhance the industry’s u

Travel and Tourism 105

Travel and Tourism Presentation Training 105

Lodging Magazine

JANUARY 5, 2023

Though not its primary focus, there are a handful of ways that the housekeeping department can support the dining and wellness needs of hotel guests, especially for limited-service and select-service properties. Food & Beverage If your property does not offer F&B options, especially in the evening, expect that guests will seek out food delivery or nearby restaurants.

Housekeeping 111

Housekeeping Magazine 111

Hotel Owner

JANUARY 5, 2023

When creating a new hospitality concept, be it a hotel, a restaurant or a bar, one of the first questions any designer should ask is: what is the story I’m trying to tell? You should interrogate what you want your customers to feel when they walk through the door, and where you want to transport them for the duration of their stay. It can be to another time, location, or to an extension of what is outside your front door.

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Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.

Strategic Planning

Lodging Magazine

JANUARY 5, 2023

DENVER—CoralTree Hospitality has been selected to operate the Pier Sixty-Six Resort in Fort Lauderdale, Florida. The property is currently being reimagined by Tavistock Development Company, and Dim Cos has been hired as managing director for the property, which is slated to re-open the resort and debut the residences in 2024. Originally built in the 1960s by the Phillips Petroleum Company (Phillips 66), the 325-room resort is located along the 17th Street Causeway and the Intracoastal […].

Magazine 111

Magazine 111

Hotel Owner

JANUARY 5, 2023

The Savoy has announced the appointment of Nicolas Houchet as its new executive pastry chef. . Houchet joined the team from the culinary institute Le Cordon Bleu, where he led the pâtisserie team as deputy head of pastry. . Prior to his appointment and his time at Le Cordon Bleu, he spent five years training under award-winning mentor Jean-Claude Hammerer at Restaurant Hammerer.

Training 105

Training 105

PhocusWire

JANUARY 5, 2023

Fareportal, which is based in New York, has seven travel companies in its portfolio and employs more than 2,000 people across a number of locations including the U.K., Mexico, Canada and India.

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Hotel Owner

JANUARY 5, 2023

Many countries have put climate change targets into law but only one country – Gambia – is anywhere near on track to meet its climate targets by the end of 2022, and even that is looking like a slim chance. More rigorous reporting and action is clearly needed, especially in the light of the Corporate Sustainability Reporting Directive (CSRD) , adopted on November 28, 2022 by the European Council. .

Travel and Tourism 105

Travel and Tourism Pricing Budgeting 105

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Global economies are reeling from recent upheavals—pandemic aftershocks, geopolitical conflicts, and a tech sector crunch. Mark Zuckerberg's 2023 "Year of Efficiency" ethos extends into 2024, with leaders seeking cost reductions without stunting growth. No-code technology emerges as a beacon of hope, fostering resilience and adaptability. Platforms like Make.com and Zapier empower even non-technical staff to automate and innovate, freeing IT for strategic tasks.

Cost Reduction

EHL Insights

JANUARY 5, 2023

As 2022 draws to an end, we can all agree that it has been, once more, a roller-coaster ride for the hospitality industry. However, there is no time to reflect on this year as everyone is already looking ahead to 2023 and predicting which trends will impact our industry. We have summarized eight dominant trends and three springs of innovation we can’t ignore.

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Hotel Owner

JANUARY 5, 2023

Greenwood Grange, an award-winning holiday cottage complex situated near the birthplace of one of England’s most influential novelists and poets, Thomas Hardy, has been brought to market for offers in excess of £2,500,000. The holiday cottage complex in Higher Bockhampton, Dorset is 10 minutes’ drive from Dorchester and 15 minutes from the Jurassic Coast. .

Marketing 104

Marketing 104

Boutique Hotelier

JANUARY 5, 2023

The Tom Sellers restaurant at the upcoming 1 Hotel Mayfair will be called Dovetale and open in May. Specific dishes have not yet been revealed, but Dovetale will serve an a la carte menu with dishes cooked over a grill. There will also be a raw bar, an “expansive” wine programme and a knickerbocker glory trolley, which will see the retro dessert made tableside.

Presentation 86

Presentation Marketing 86

Hotelogix

JANUARY 5, 2023

Property Management 147

Property Management 147

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

Marketing

Boutique Hotelier

JANUARY 5, 2023

Lancaster House Hotel has invested in an upgrade to its health club in a bid to cash in on the new year’s fitness drive. The hotel, which is part of English Lakes Hotels Resorts & Venues, has completed a project at its Sandpiper Health Club that has modernised facilities and added a range of new equipment to its offering. A new steam room and wet room has been unveiled, with the hotel’s fitness studio now featuring new equipment by Nautilus.

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PhocusWire

JANUARY 5, 2023

IDeaS' Klaus Kohlmayr and Hudson Crossing's George Roukas share how they would design distribution and revenue management if they operated a hotel.

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Lodging Magazine

JANUARY 5, 2023

Accor announced that Omer Acar has been pointed as CEO Raffles & Orient Express, effective March 1, 2023. Acar will be based in New York; to advance the group’s reach in the United States, Acar will also assume responsibility for representing Accor on the North American market. Atrium Hospitality announced the advancement of Larry Cooper to vice president, operational strategies—Eastern region.

Magazine 59

Magazine Marketing 59

PhocusWire

JANUARY 5, 2023

Tom Kemp, who has been chairman and CEO since 2009, will remain as chairman, and Bob Sullivan has been promoted to chief commercial officer.

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Your Guide to Restaurant Marketing Success Start maximizing ROI and doing more with less with Olo’s ultimate guide to restaurant marketing. In this guide: Strategies to level up in 4 key areas: data, audiences, content distribution, and loyalty Interactive checklists to help you track your progress throughout the year Tips for leveraging guest data across your entire business What you’ll learn: Level 1 | Beginner: Learn how to collect guest data, build a healthy subscriber list, launch personali

Marketing

Lodging Magazine

JANUARY 5, 2023

ATLANTA—PurpleCloud Technologies announced that its gamified service optimization platform is available on Oracle Cloud Marketplace and can be deployed with the Oracle Hospitality Integration Platform for Oracle Hospitality OPERA Cloud customers. Oracle Cloud Marketplace is a centralized repository of enterprise applications offered by Oracle and Oracle Partners.

Magazine 59

Magazine 59

Hotel Business

JANUARY 5, 2023

Hospitality management company Charlestowne Hotels is preparing for growth in 2023 by introducing additional leadership positions to its corporate office. As part of a phased realignment plan—which included a deeper concentration on asset development and a heightened focus on enhancing human resources and company culture—the company redefined its corporate structure to create more opportunities for upward growth within the company.

Front of House 59

Front of House Back of House Guest Services Training 59

PhocusWire

JANUARY 5, 2023

Championing the sustainable impact of rail travel is worth little if, as an industry, we are unable to convert demand into completed journeys.

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Boutique Hotelier

JANUARY 5, 2023

For hoteliers, keeping up to date with trends is a vital part of the job, so as a new year dawns, you have probably found yourself Googling ‘hotel trends 2023’ more than a few times. Discovering the latest and greatest trends to know in the world of hotels can be a time-consuming task, so to help you out, we have gathered all of our 2023 hotel trend articles in one place.

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Back of House Marketing Article Information 52

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As a restaurant leader, your plate is full with responsibilities, from staff management to serving up delicious dishes. But amidst the hustle, there's a crucial area you can't afford to overlook – employment laws. In this comprehensive eBook, we'll unveil the seven essential employment laws every restaurant leader must master. We'll break down the intricacies of each law, showing you how it directly impacts your business.