Tue.Nov 29, 2022

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In their own words: Understanding different hotel stakeholders’ revenue management needs

eHotelier

Each level of a hotel’s ownership and management has different needs from an RMS, it is important to understand their revenue management ‘wants’ and hear from them in their own words.

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Why Your Restaurant Should Prioritize Order Accuracy

Modern Restaurant Management

Here’s an important – but often overlooked – truth for the restaurant industry: To make your customers to feel valued and appreciated, you must get their orders right! All too often, restaurants are fumbling on that basic principle. Perhaps they’re understaffed and struggling to keep up with incoming orders. Or employees haven’t been properly (and regularly) trained.

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Cadogan acquires The Draycott Hotel

Boutique Hotel News

UK: The Draycott Hotel in Chelsea, London, has been acquired by Cadogan to be operated by Iconic Luxury Hotels. Formerly owned by Draycott Holdings Ltd and managed by Mantis Collection, the property currently has 35 bedrooms and suites. The existing owners and management team will continue to operate the hotel until 5 January 2023, the its operation and staff will be transferred to Iconic Luxury Hotels (ILH).

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WTTC unveils world-first global Travel and Tourism climate footprint data

eHotelier

WTTC and Saudi-based Sustainable Global Tourism Center launch inaugural Environmental & Social Research Between 2010 and 2019 the sector’s GDP has grown on average 4.3% annually whilst its climate footprint increased by just 2.4%.

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Business Automation in Hospitality: A New World

Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.

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Virgin Hotels NYC appoints executive team

Boutique Hotel News

US: Scheduled to debut in 2022, Virgin Hotels New York City has appointed five senior team members. Candice Cancino will take on the role of general manager, overseeing the day-to-day operations and strategies of the 460-room hotel. . She began her career at The Ritz-Carlton Hotel company in 1993 and has gained experienced working at notable brands including W Hotels, The Normandy Hotel (Washington DC),s The Highline Hotel (New York), amongst others.

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5 Reasons Why EV Charging is More than Just a Trend for Hotels

Horizon Hospitality

Sustainability in hotels is not a new trend. The demand has grown so high in recent years that an entire industry of “sustainable travel” uses “going green” to create an aura of luxury. Now, sustainable travel is beginning to look less aspirational, and more economical for the hotel industry. Nothing points to sustainability’s staying power more than the rise in electric vehicle demand.

Marketing 130
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Leon Bolivar as new director of marketing in Omni Boston Hotel at the Seaport

eHotelier

Today, Omni Boston Hotel at the Seaport is proud to announce the appointment of Leon Bolivar to the position of Director of Marketing. In this role, Bolivar is accountable for promotion and advertising efforts to drive sales and build awareness for Omni Boston Hotel at the Seaport, among various other projects.

Marketing 130
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The similarities between good documentation and good software

MEWS

What if I told you that writing software documentation and writing software are the same? It's just that software executes and documentation doesn’t!

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Carnival Cruise Line Reverses Unpopular Pre-Cruise Decision

Cruise Hive

Carnival Cruise Line guests will once again be able to pre-purchase bottles of liquor, but with more limits and not on every cruise. The post Carnival Cruise Line Reverses Unpopular Pre-Cruise Decision appeared first on Cruise Hive.

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Planning Your Restaurant's Path to Profitability

Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.

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IHG Army Hotels and Lendlease announce opening of Candlewood Suites

eHotelier

ewly constructed hotel is the 16th Candlewood Suites in IHG and Lendlease’s Privatized Army Lodging portfolio.

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Hyatt Announces Plans to Acquire Dream Hotel Group

Lodging Magazine

CHICAGO—Hyatt and Dream Hotel Group announced an agreement for a Hyatt affiliate to acquire Dream Hotel Group’s lifestyle hotel brand and management platform including the Dream Hotels, The Chatwal Hotels, and Unscripted Hotels brands, with properties in hotel markets across the Americas, Europe, and Asia. The acquisition will include a portfolio of 12 managed or franchised lifestyle hotels, with another 24 signed long-term management agreements for hotels expected to open in the future.

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’Tis the season to boost your hotel’s direct bookings

eHotelier

Hotel examples and best practices to inspire your direct channel strategy for the end-of-year festivities.

Book 130
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Virgin Voyages Makes Partnership for Better Guest Payments

Cruise Hive

Virgin Voyages and Paysafe have entered a new partnership, offering a secure platform for guests to make online payments. The post Virgin Voyages Makes Partnership for Better Guest Payments appeared first on Cruise Hive.

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No-Code Technology: The Key to Unlock the Future of Your Business

Global economies are reeling from recent upheavals—pandemic aftershocks, geopolitical conflicts, and a tech sector crunch. Mark Zuckerberg's 2023 "Year of Efficiency" ethos extends into 2024, with leaders seeking cost reductions without stunting growth. No-code technology emerges as a beacon of hope, fostering resilience and adaptability. Platforms like Make.com and Zapier empower even non-technical staff to automate and innovate, freeing IT for strategic tasks.

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Motel 6 and Its Partners Work to Make Winter Sports More Accessible

Lodging Magazine

DALLAS—For the second year in a row, Motel 6 is working to make winter sports more accessible to children and individuals across the United States through partnerships that aim to ease the financial burdens of skiing and snowboarding. Through its partnership with the Share Winter Foundation—an organization dedicated to improving the lives, health, and fitness of children through winter sports—Motel 6 is funding the transportation to and from ski resorts for over 200 children from […].

Magazine 105
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Apartment group COO steps down

Hotel Owner

The Apartment group has announced that Debrah Dhugga is to step down from her role as COO after her six month notice period runs out at the end of December. The group owns and operates a large portfolio incorporating hotels, wedding venues, bars and restaurants in Northumberland, Newcastle, Durham, and Sunderland. During her time at the company, Dhugga has overseen the hotel portfolio double in size, with two further new announcements hopefully completed before her departure.

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Carnival Cruise Line Plans Special Holiday Events for All Ships

Cruise Hive

Carnival Cruise Line has revealed details on special holiday entertainment and activities onboard all its ships. The post Carnival Cruise Line Plans Special Holiday Events for All Ships appeared first on Cruise Hive.

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Bankside Hotel appoints new GM

Hotel Owner

The Bankside Hotel has announced the appointment of Philip Steiner as its new general manager. . Steiner began his career at Rome Cavalieri, Italy, having previously studied Hospitality Management at the International Hotel School in The Hague. This was followed by several years with Hilton and then Starwood hotels in The Netherlands. After moving to the UK in 2014, Steiner was appointed director of Hotels for ISS, managing a “sizeable” team that oversaw the back of house services for over 150

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Top 5 Ways to Optimize Your Loyalty Strategy

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

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Red Roof Inn Reading opens

Hotel Business

Red Roof has opened the Red Roof Inn Reading in Reading, PA. The 80-room property offers WiFi, two on-site restaurants including Legends and Legends Live, a seasonal outdoor pool, an on-site ATM and coin laundry. All rooms include a hair dryer, microwave and refrigerator. The hotel is located off of PA-12 and US-222 BUS giving guests access to several nearby attractions.

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Cadogan acquires The Draycott Hotel

Hotel Owner

Cadogan has announced its acquisition of The Draycott Hotel, a Victorian property comprising three red-brick houses on Cadogan Gardens in Chelsea, London, for an undisclosed amount. . It is reported that this property will undergo a “sensitive” restoration before reopening as The Chelsea Townhouse, which will be operated on behalf of Cadogan by Iconic Luxury Hotels. .

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Why Hotel Email Marketing Must be Thoughtful and Efficient

Revenue Hub

When properly executed, email marketing for hotels opens a direct line of communication to past, present, and future guests, providing them timely, relevant information and offers – and increasing your direct bookings. NB: This is an article from Travelboom. But, for hospitality email marketing to reach its full potential— and provide the return on investment you’re looking for —your communications must be efficient and thoughtful.

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Carnival Cruise Line Reaches Cyber Monday Booking Day Record

Cruise Hive

Carnival Cruise Line's popularity is unmatched as the cruise line reports the most-ever bookings on Cyber Monday 2022. The post Carnival Cruise Line Reaches Cyber Monday Booking Day Record appeared first on Cruise Hive.

Book 95
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Win More in 2024: Your Guide to Restaurant Marketing Success

Your Guide to Restaurant Marketing Success Start maximizing ROI and doing more with less with Olo’s ultimate guide to restaurant marketing. In this guide: Strategies to level up in 4 key areas: data, audiences, content distribution, and loyalty Interactive checklists to help you track your progress throughout the year Tips for leveraging guest data across your entire business What you’ll learn: Level 1 | Beginner: Learn how to collect guest data, build a healthy subscriber list, launch personali

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Can London Hotel ADR Overcome High Inflation?

Revenue Hub

Many global economies are going through a period of high inflation, brought on by macroeconomic factors such as government stimulus and global supply shocks. NB: This is an article from HVS. We have asked the questions: can rising costs be passed along to the consumer and what does the current inflation environment say about hotel pricing over the next few years?

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The Port of Quebec Ends Season With 96 Cruise Ship Visits

Cruise Hive

The Port of Quebec ends a successful 2022 season with 96 cruise ship visits, bringing in 92,000 passengers. The post The Port of Quebec Ends Season With 96 Cruise Ship Visits appeared first on Cruise Hive.

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5 Ways to Develop Your Restaurant's Tip Strategy, According to Experts

7 Shifts

If you walked down Valencia Street in San Francisco and polled ten restaurants on how they managed tips , there's a good chance they would each say something different. There are 101 ways to dole out restaurant tips - from percentages to points to whether kitchen staff gets a share. We invited four restaurateurs from diverse backgrounds to talk about their philosophies on tipping: Ksenia Adams - Tech Lead, Human Capital Systems @ Union Square Hospitality Group in NYC.

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‘Tis the Season to Boost Your Hotel’s Direct Bookings

Revenue Hub

Festive decorations are beginning to be displayed in the streets and you’re being greeted by the smell of gingerbread; if you ask Michael Bublé, “it’s beginning to look a lot like Christmas”. NB: This is an article from The Hotels Network , one of our Expert Partners. As the holidays approach and family reunions draw near, it’s time for hotels to prepare for the busiest season of the year.

Book 90
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Unlock Restaurant Success: Mastering 7 Vital Employment Laws

As a restaurant leader, your plate is full with responsibilities, from staff management to serving up delicious dishes. But amidst the hustle, there's a crucial area you can't afford to overlook – employment laws. In this comprehensive eBook, we'll unveil the seven essential employment laws every restaurant leader must master. We'll break down the intricacies of each law, showing you how it directly impacts your business.